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This question is about what an employee relations specialist does.
In HR, employee relations refers to developing and maintaining positive relationships with a company's employees. This is an important part of the success of a company because when people get along and build strong work relationships, they have a better time working together.
In larger companies, there are positions for people such as employee relations managers, where they primarily focus on strengthening these important relationships within the company. Smaller companies may have this as a duty for HR as a whole. Either way, it is a crucial part of HR to ensure the company's success and the happiness of the employees.

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