What is guest services?

Question

Zippia Team · Accepted Answer

Guest services is a department in the hospitality industry, usually at hotels and resorts. The objective of the guest services department is to ensure guests of a hotel or resort have an enjoyable experience while staying there.

In addition, guest services departments can also be found in the spa industry, as well as some sports facilities.

Guest services employees are tasked with things like greeting new guests, answering questions about the facility or area, taking phone calls from current and future guests of the establishment, processing payment for services or rooms, giving guests recommendations for recreational activities, local restaurants, shopping, tours, or other vacation activities, and other guest-specific related issues.

Most guest services are located at the front desk of an establishment, whether it be a hotel, resort, spa, gym, or any other location that has guest services.

At hotels, a concierge is in charge of guest services. They help guests handle different tasks during their stay at the hotel; these include setting up transportation and letting them know about available activities and services. They also seek to make sure guests' rooms are to their liking.