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What is on-call work?
On-call work is a type of work schedule that involves an employee being available to be "called into" work outside of their normal working hours. This usually means that the employee might have to work outside of typical office hours or even during times when employees are traditionally off from work, such as holidays or weekends.
On-call work can also be used in the context of an emergency or when unexpected challenges, complications, or tasks arise.
This type of work scheduling is used in a variety of industries, one of the most notable is healthcare, as doctors, nurses, and other medical professionals are often on-call in the event that a patient vitally needs them or an emergency occurs. Here are some other industries where on-call work schedules can be found:
Customer service
Restaurants
Information Technology (IT)
Cybersecurity
Transportation
Public safety
On-call schedules require employees to be accessible by phone, email, or other communication methods by different times of the day, or even around the clock.
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