Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
This question is about what a service representative does and service representative.
What is service representation?
Service representation is when a person represents the company to customers to resolve any problems that the customer may have with the product or service being provided. This work happens across industries but is typically performed by customer service representatives.
A customer service representative s does this by answering questions and resolving problems when a customer calls and has an issue that needs to be handled. Representatives use the recorded information in the computer system to solve the issues and make changes to customer accounts.
Another aspect of service representation that a customer service representative performs is accessing responses for the most commonly asked questions and specific guidelines for dealing with requests or complaints.
Customer service representatives work in almost every industry, and their job tasks can vary depending on where they work. Some representatives may even help generate sales leads, sometimes making outbound calls and answering inbound ones, although selling is not their primary job.
Common Industries For Customer Service Representatives:
Banking, where they may answer customers' questions about their accounts.
Utility and communication companies, where they may help customers with service problems.
Retail stores, where they most often handle returns and help customers find items in their stores.
Computer and technology companies, where they will allow a customer to troubleshoot software issues.
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
