This question is about customer service administrator jobs.

What is the difference between customer service representative and customer service administrator?

By Kate Swindlehurst - Jun. 13, 2023

The difference between customer service representatives and customer service administrators is that while customer service representatives help to provide customer care, customer service administrators oversee the work of customer service representatives.

In short, customer service administrators are the managers of customer service representatives. This means that the duties of a customer service representative and customer service administrator vary greatly, as the administrator oversees the representative's work and the representative works to help customers in many different ways.

What is the difference between customer service representative and customer service administrator?

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