Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
This question is about what a customer service specialist does and customer service specialist.
What is the difference between customer service specialist and customer service representative?
The difference between customer service representatives and customer service specialists is that customer service representatives represent the company handling general questions and issues, whereas the customer service specialist may be reached to resolve concerns, complaints, or challenging customers.
Specialists tend to have focused training or expertise when handling complex customer issues. Customer service specialists can help by providing upgrades, returns, or solving technical issues.
A customer service representative is the first point of contact who may connect a user with a specialist if needed. Customer service representatives are usually listening to customer feedback and connecting customers to the right specialist.
Sometimes the specialists are given roles or authority in a specific area that the representative may not have.
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
