What is the hiring process at Teleperformance?

Application: Prospective employees are encouraged to chat with the personal recruiting assistant (Charlie) on the Teleperformance careers webpage and get information on Teleperformance's business, culture, and available jobs.

Once an opportunity of interest has been identified, prospects are encouraged to apply via the Teleperformance career page. You will be prompted to create an online profile if you don't already have one. Once you have signed up, you will be able to submit your application.

After you have submitted your application, you will be able to update your profile, apply to jobs, and monitor your application status using the online portal.

There may be pre-screening text messages or assessments that will be sent to you or you will be contacted by a member of the internal recruitment team regarding next steps.

Please note that a full COVID-19 vaccination may be a condition of employment depending on the role and location of the job. If you have concerns, please discuss this with a member of the internal recruitment team.

Interview: After you submit your application, it will be reviewed by a member of the internal recruitment team. If your skills seem to be a match for the role, you will be contacted to set up a phone interview.

During the phone interview, you will discuss the role in greater detail and get to ask any questions you have regarding the role and/or the company. If you are still interested and the recruitment team feels that you are a good fit, you will move on to the hiring manager interview.

This interview usually takes place with the hiring manager and at least one team member who is currently working in the role you have applied for or is at a similar level. This interview tends to involve a lot of scenario-based questions in order to gauge your personality and experiences in past roles.

Typical interview questions include:

• "How comfortable are you with making decisions?"

• "Describe an experience you had with a difficult customer."

• "Where do you see yourself in 5 years."

• "Tell us one positive and one negative aspect about yourself."

• "Why are you leaving your current position/company?"

• "What do you know about Teleperformance?"

Offer and Onboarding: If you are selected for the role, a member of the internal recruitment team will contact you to review the offer letter details, benefits, and more information on your new career at Teleperformance. If you are not selected, you will receive communication from a member of the Teleperformance team.

Once you have accepted an offer, you will be asked to complete forms and start the pre-onboarding process. You will also be required to submit a drug test and background check. The internal recruitment team member will provide you with more detailed information on how to complete these steps.