What is the hiring process for Shake Shack?

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Zippia Team · Accepted Answer

The hiring process for Shake Shack is similar for all employees, and involves submitting an application, followed by an interview phase. The interview phase and focus differ for team member applicants versus management applicants. The process takes between one and three weeks, often less than one week for team members.

For all positions at Shake Shack, the first step in the hiring process is submitting an application, which can be done online. After this, HR will reach out to a candidate and conduct an initial phone screen. If interested, Shake Shack will then invite the candidate to an in-person interview at the restaurant.

For general team member roles, there is usually one interview after the initial phone screen with the restaurant's manager. Interviews for team members tend to focus on food and customer service experience, with questions such as, "What is your definition of hospitality?"

Management positions require one or more interviews, usually conducted by a general manager or, in some cases, an area director, focusing on an applicant's leadership and conflict-resolution experience. An example question may be, "How would you handle a situation where a customer was upset with a team member?"

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