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This question is about what a client services manager does and client services manager.
What is the role of a client services manager?
The role of a client services manager is to help ensure clients receive exceptional service while meeting the business's sales goals. This role requires working directly with clients, as well as overseeing a team of Client Service Representatives.
Client services managers may work in many different industries, including healthcare, insurance, and beyond. Their role is to help businesses to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.
The day-to-day role of a client services manager include tasks such as:
Interacting with clients and building relationships with them to ensure their needs are being met
Oversee a team of customer service associates to ensure they are providing an exceptional client experience
Develop creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
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