What is the role of a relationship banker?

Question

Zippia Team · Accepted Answer

The role of a relationship banker is to provide financial advice by applying financial disciplines in the banking industry. Relationship bankers are there to process financial transactions for clients, generate account statements, and reiterate bank policies to support clients' financial goals and objectives.

Common roles and responsibilities of a relationship banker include:

Ensure to open checking and savings accounts and provide all deposit product services at the customer's request
Search needs and conduct cross-sell of products and services to respective retail customer base
Provide customers with apt solutions to their respective financial needs
Ensure to provide prompt service to all other bank customers
Head ownership of allocated accounts and accountability for expansion and retention of respective relationships
Attain sales, referral, and service goals to provide qualified referrals to various departments and related supplier service providers
Explain product changes, restrictions, benefits, requirements, and other relationship banking-related product information to clients and bank employees
Provide teller line support to keep lines minimum and enhance customer service
Evaluate potential customer's needs and provide apt financial services and products
Provide exceptional service to clients conforming to Customer First standards and predetermined service levels
Conduct cross-sells and develops referrals to create new business and extra services
Develop and manage top-level retail deposit product knowledge and lend products and services