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What is the role of a scheduler?

By Zippia Team - Nov. 2, 2021

A scheduler's role is to serve as the coordinator for schedules and appointments. Schedulers must listen to the needs of those requesting appointments to determine the amount of time the appointment will require and then find the time that works best for both parties.

They should be professional and have the ability to manage multiple calls. A good Scheduler can determine the priority of patients' needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule.

Schedulers also manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

Examples of tasks schedulers may need to perform include:

  • Answer phone calls and respond to emails

  • Greet people as they enter the office

  • Schedule appointments

  • Accept and submit insurance claims

  • Resolve scheduling conflicts

What is the role of a scheduler?

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