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This question is about service supervisor resumes.
What is the role of a service supervisor?
The role of a service supervisor involves overseeing and assisting customer service employees in the performance of their job duties - such as responding to customer inquiries and resolving issues or complaints.
This role includes supervising junior staff, providing regular performance-related feedback, and ensuring your team's best customer service performance.
The service supervisor typically participates in all phases of service staff development, from their hiring and onboarding to their training, mentoring, and performance review.
Common duties of a service supervisor include:
Manages a team of assigned customer service representatives and ensures they comply with company guidelines, particularly related to the quality of service.
Monitors or reviews calls or other correspondence between representatives and customers.
Ensures that representatives are informed about changes to company products and services.
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the assigned customer service team's performance.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
Assists with budget preparation for the Customer Service department.
Performs other related duties as assigned.
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