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This question is about what a customer service agent does and customer service agent.
What is the role of customer service agent?
The role of a customer service agent is to resolve issues in a quick and friendly manner. Customers are important because they drive revenues; without them, businesses cannot continue to exist.
Customers help companies generate profits, the economic fuel needed to run a thriving business. For example, customers play a central role in improving corporate activities because they can tell top leadership what's good or bad in operating processes.
The role of marketing is to identify, satisfy, and retain customers. Before you can create anything of value, first, you must identify a want or need that you can address and the prospective customers who possess this want or need.
Next, you satisfy these customers by delivering a product or service that addresses these needs when customers want it. The key to customer satisfaction is making sure everyone feels they benefit from the exchange. Customers should leave feeling happy with the value they get for what they pay.
However, effective marketing doesn't stop there. It also needs to retain customers by creating new opportunities to win customer loyalty and business.
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