This question is about what a customer care advocate does and customer care advocate.

What makes a good customer advocate?

By Zippia Team - Jan. 22, 2022

Strong communication skills, active listening skills, and problem-solving skills are what make a good customer advocate. Beyond those, experience in customer service with a proven track record and a customer/client-first mentality is among the most desired skills a customer advocate can have.

Many companies may request that a customer advocate have the proper training needed for their specific set of business needs, the type of information they're hoping to secure, and the messaging they want to be given to their customers and clients.

Those working as contracted customer advocates will also need to have a sense of business, such as invoicing and service requirements, to ensure their success.

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