This question is about crm statistics.

What percentage of businesses use CRM software?

By Zippia Team - Jun. 29, 2022

91% of businesses with ten or more employees use CRM software. Many startups don't use CRM software because it can be expensive (it costs an average of $18.53 per employee), but when they do use it and use it well, the payoff can be worth it.

By using CRM, companies can cut labor costs by 20%, can see a 300% bump in their conversion rates, and can improve their sales productivity by 50%. All of this usually adds up to an ROI of $8.71 for every dollar spent on CRM.

While this is valuable to any business, it's especially impactful for small startups that need to maximize every penny and every person on their team.

What percentage of businesses use CRM software?

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