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This question is about customer service agent demographics.

What percentage of Customer Service Agents are female?

By Zippia Team - Mar. 10, 2022

65.6% of customer service agents are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female customer service agents has decreased by -1.5 percentage points since 2010. That means there are a total of 353,075 female customer service agents in the U.S. and 185,150 male customer service agents in the United States. Note that Zippia's estimate accounts only for the 538,225 people with the specific job title of customer service agent and doesn't include grouping similar job titles, or people with potentially similar credentialing.

Percent Of Female Customer Service Agents By Year

YearFemale Customer Service AgentsMale Customer Service AgentsPercentage Female Customer Service AgentsPercentage Male Customer Service Agents
201910,9635,74365.6%34.4%
201812,4106,63165.2%34.8%
201711,1636,32763.8%36.2%
201610,7325,96664.3%35.7%
201510,5065,69564.8%35.2%
201410,2995,61264.7%35.3%
201310,0915,37365.3%34.7%
20129,7335,07865.7%34.3%
20119,3834,56867.3%32.7%
20109,5194,66667.1%32.9%
Percent Of Female Customer Service Agents By Year

Additionally, female customer service agents tend to be older than male customer service agents. The average age of a female customer service agent is 41.9, while the average age of a male customer service agent is 38.4.

While the majority of U.S. customer service agents are female in 2022, there are still some occupations where males dominate. For example, 81% of auto service advisor are male. On the other hand, some customer service agent jobs are dominated by females. 91% of loan secretary, for instance, are female.

Like most jobs, there's a gender pay gap among customer service agents. The average male customer service agent earns an average annual salary of $27,155, while the average female customer service agent earns an average annual income of $26,571, meaning female customer service agents make 98 cents for every dollar a man earns.

What Percentage Of Customer Service Agents Are Female FAQ

  1. Are customer service agents jobs male or female dominated?

    Customer Service Agent jobs are female dominated. 65.6% of customer service agents are female and 34.400000000000006% of customer service agents are male in the United States.

  2. How has the number of female customer service agents changed over time?

    The number of female customer service agents has decreased by -1.5% since 2010. In 2010, there were 67.1% female customer service agents and the latest data shows that there are 65.6% female customer service agents in the U.S.

What percentage of Customer Service Agents are female?

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