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This question is about customer service associate demographics.
62.7% of customer service associates are female in the United States. This is 0.5 percentage points higher than last year. Additionally, the percentage of female customer service associates has decreased by -1.5 percentage points since 2010. That means there are a total of 509,694 female customer service associates in the U.S. and 303,216 male customer service associates in the United States. Note that Zippia's estimate accounts only for the 812,910 people with the specific job title of customer service associate and doesn't include grouping similar job titles, or people with potentially similar credentialing.
Year | Female Customer Service Associates | Male Customer Service Associates | Percentage Female Customer Service Associates | Percentage Male Customer Service Associates | |
2019 | 10,467 | 6,239 | 62.7% | 37.3% | |
2018 | 11,842 | 7,199 | 62.2% | 37.8% | |
2017 | 10,633 | 6,857 | 60.8% | 39.2% | |
2016 | 10,228 | 6,470 | 61.3% | 38.7% | |
2015 | 10,021 | 6,180 | 61.9% | 38.1% | |
2014 | 9,822 | 6,089 | 61.7% | 38.3% | |
2013 | 9,630 | 5,834 | 62.3% | 37.7% | |
2012 | 9,293 | 5,518 | 62.7% | 37.3% | |
2011 | 8,977 | 4,974 | 64.3% | 35.7% | |
2010 | 9,106 | 5,079 | 64.2% | 35.8% |
Additionally, female customer service associates tend to be older than male customer service associates. The average age of a female customer service associate is 41.9, while the average age of a male customer service associate is 38.4.
While the majority of U.S. customer service associates are female in 2022, there are still some occupations where males dominate. For example, 81% of auto service advisor are male. On the other hand, some customer service associate jobs are dominated by females. 91% of loan secretary, for instance, are female.
Like most jobs, there's a gender pay gap among customer service associates. The average male customer service associate earns an average annual salary of $30,199, while the average female customer service associate earns an average annual income of $29,547, meaning female customer service associates make 98 cents for every dollar a man earns.
Are customer service associates jobs male or female dominated?
Customer Service Associate jobs are female dominated. 62.7% of customer service associates are female and 37.3% of customer service associates are male in the United States.
How has the number of female customer service associates changed over time?
The number of female customer service associates has decreased by -1.5% since 2010. In 2010, there were 64.2% female customer service associates and the latest data shows that there are 62.7% female customer service associates in the U.S.
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