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This question is about customer service representative, customer representative, and customer service agent.

What qualifications do you need for customer service?

By Zippia Team - Oct. 12, 2021

The only qualification to become a customer service representative is a high school diploma. However, having an associate degree or even a bachelor's can open up new doors to better positions at more notable companies with more competitive salaries. An associate's degree in business or arts is highly desirable.

Also, having people skills and being friendly is, of course, a big part of working as a customer service representative. However, this friendliness should extend to your coworkers. A strong team can make the shift go much smoother.

There are many different types of customer service representative skills, which require different training and skillsets. Overall, however, there are some core skills that all customer service representatives should have.

Good communication skills and the ability to deal with customers clearly in a way that allows you to solve the customer's problem or meet their need is key. Also, being technological savvy is essential, as well as knowledge of some basic computer skills, including Microsoft Word, Excel, and Powerpoint.

Here are some ways to improve customer service representative skills and qualifications:

  • Ask for direct feedback from customers and colleagues - doing this can help you better understand your strengths and weaknesses.

  • Ask a manager for feedback - ask them to highlight your strengths and areas for improvement.

  • Read customer feedback reports - this may give you a different sense of your current customer service abilities.

  • Practice new skills - practice skills like active listening or friendliness.

What qualifications do you need for customer service?

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