What should I put on my resume for a help desk job?

To get started, you should write a strong profile summary. The profile summary is a concise, one to three sentence statement that touches on who you are as a candidate and what you bring to the table. We recommend, including how long you've worked in a help desk or customer service position, what your focus is, and the top achievement or core skill.

For example, "Enthusiastic, self-driven Help Desk professional with more than three years of experience providing Tier 1 support for high-volume software, networking, and mobile applications."

Next, you should elaborate on the specific experiences you have had working as a help desk professional. Similar to the profile summary, you should convey your experience using real-world examples and achievements, as well as quantifiable measurements of success. For example, "Closed more than 75% of support tickets within one business day."

If you're just starting out your career as a help desk professional, then use the education sections to discuss some of your academic achievements and relevant coursework. Be sure to include separate sections for any certifications or awards you may have.

Top skills to include on your help desk resume:

• Communication Skills

• Customer Service

• Data Entry

• Event Coordination

• Microsoft Office

• Organizational Skills

• Scheduling & time management

• Common Certifications

• Certificate: Personal Assistant Specialist (CPAS)

• Certified Administrative Professional

• CPR/AED

• First Aid