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This question is about what a service advisor does and service advisor.
What skills do you need to be a service advisor?
The skills you need to be a service advisor are communication, customer service, and product knowledge.
In general, service advisors specialize in customer service in a car dealership or automotive shop.
Acting as a front-desk representative, it is their general responsibility to greet clients, offer assistance, provide necessary and accurate information regarding the automotive issues and needed repairs, and respond to inquiries.
With these kinds of duties, service advisors should have excellent communication to translate terminology and break down technical explanations for customers to understand.
They should provide exceptional customer service and provide accurate information while assisting customers and others related to the department. Overall, it would be useful to have extensive product knowledge and be well informed about the operations of the service department so that everything can run smoothly and efficiently.
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