Which certification is best for customer service?

Question

Zippia Team · Accepted Answer

The certification that is best for customer service is the aptly named Customer Service Certification. Regardless of experience level, this is a baseline certification that helps a person become a better problem solver and communicator through role-playing exercises and group discussions about concepts on how to serve customers best.

A customer service certification gives employers confidence that the customer service representative, trainer, or manager has a higher than average ability to do the job. A certificate from a reputable organization demonstrates competency in customer service that a non-certified rep wouldn't be expected to deliver.

Another good certification to pursue is the customer experience certification. Customer experience transcends any one function and is often the responsibility of every team, making it incredibly valuable to be certified in providing. This certification enables a person to lead in this crucial function within your organization.