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Top 50 Apartment Leasing Agent Skills

Below we've compiled a list of the most important skills for an Apartment Leasing Agent. We ranked the top skills based on the percentage of Apartment Leasing Agent resumes they appeared on. For example, 13.4% of Apartment Leasing Agent resumes contained Vacant Units as a skill. Let's find out what skills an Apartment Leasing Agent actually needs in order to be successful in the workplace.

These are the most important skills for an Apartment Leasing Agent:

1. Vacant Units

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high Demand
Here's how Vacant Units is used in Apartment Leasing Agent jobs:
  • Advertise vacant units in newspapers and website of the apartment complex.

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2. Resident Retention

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Here's how Resident Retention is used in Apartment Leasing Agent jobs:
  • Deliver unmatched service to resident to exceed their expectations, while maintaining resident retention.
  • Develop and maintain an ongoing resident retention program under direction of company policy.
  • Enhanced resident retention and communication at 300-unit property by implementing resident relations programs.
  • Addressed concerns of current residents in a friendly and professional manner, which helped maintain resident retention.
  • Helped to increase percentage of occupied apartments by leasing, marketing, and resident retention.
  • Build a strong rapport with prospects and residents to ensure resident retention.
  • Arrange for social events as a part of resident retention.
  • Handle resident issues, promoting resident retention.

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3. Prospective Tenants

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Here's how Prospective Tenants is used in Apartment Leasing Agent jobs:
  • Manage front-end operations to ensure friendly and efficient relations between prospective tenants.
  • Determined eligibility of prospective tenants.
  • Established and maintained professional and productive relationships with employees, prospective tenants, applicants, and walk in traffic.
  • Greeted prospective tenants, conducted tours, answered questions and highlighted selling features and benefits of the community.
  • Interviewed prospective tenants, showed apartments, performed reference and background checks, and took security deposits.
  • Field phone calls, ascertain needs and qualifications and schedule appointments and showings for prospective tenants.
  • Maintained a professional and courteous relationship with all tenants and prospective tenants.
  • Showed available properties to prospective tenants; negotiated lease and rental agreements.
  • Experienced in interviewing prospective tenants, showing, and inspecting apartments.
  • Greet, interview and screen prospective tenants and perform background checks.
  • Worked in sales capacity by showing apartment homes to prospective tenants.
  • Managed all leases, screened and interviewed all prospective tenants.
  • Contacted credit bureau to obtain credit reports on prospective tenants.
  • Perform background checks and verify referrals of prospective tenants.
  • Greet, pre-qualify, and follow-up with prospective tenants; Process and verify eligible tenant applications for 14 exclusive apartment buildings.
  • Greeted, pre-qualified, and followed-up with prospective tenants; process and verified eligible tenant applications.
  • Greeted, pre-qualified and followed-up with prospective tenants.
  • Helped to get maintenance request achieved in a timely manner Maintained an up-beat can do personality to welcome all prospective tenants

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4. Customer Service

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Here's how Customer Service is used in Apartment Leasing Agent jobs:
  • Promote information-sharing to drive cohesive, efficient customer service strategies.
  • Provide daily customer service with on-site apartment information.
  • Provide excellent customer service to current residents.
  • Acknowledged and resolved customer service complaints.
  • Provided excellent and reliable customer service.
  • Provided customer service to all current residents as well as visitors, and worked to meet the qualifications of those individuals.
  • Offer the very best in customer service to all residents, prospects, fellow employees and vendors.
  • Excelled at providing customer service to residents, secured new business, and maintained communications with prospects.
  • Trained new consultants in customer service, computer systems, conflict resolution, and problem solving.
  • Handled Customers and Residents in person and over the phone with excellent customer service.
  • Maintained occupancy level at 96% + with diligent customer service and marketing activities.
  • Leased apartments, monthly budget, work Orders from tenants, Customer Service
  • Answered multiple line phone to provide customer service and/ or take messages.
  • Provide customer service to current residents as needed.
  • Provide exceptional customer service to the 195 residences.
  • Retail Experience, Customer Service, Marketing
  • Resolved any customer service issues.
  • Lease apartments,answer phones,customer service

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5. Rent Payments

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Here's how Rent Payments is used in Apartment Leasing Agent jobs:
  • Collect rent payments and forms needed for updating residents contracts.
  • Collect application fees, security depots and rent payments.
  • Bonded and handled all rent payments and made deposits.
  • Collected monthly rent payments from current Residents.
  • Process accounts receivable (rent payments).
  • Process rent payments and pursue collections.
  • Post rent payments and prepare bank deposits as well as follow up collections, 3 day notices, and late fees.
  • Recieved monthly rent payments logged and recorded also worked with housing section 8.

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6. Background Checks

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Here's how Background Checks is used in Apartment Leasing Agent jobs:
  • Assist prospects in qualifying for an apartment by collecting appropriate information, initiating background checks and signing their lease once approved.
  • Coordinated all documentation with leasers required for leasing including utilities, credit checks, background checks, and eviction notices.
  • Obtain and process application information, including background checks, credit checks, and more.
  • Conducted several background checks on the clients prior to signing any contract.

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7. Apartment Tours

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Here's how Apartment Tours is used in Apartment Leasing Agent jobs:
  • Coordinate and lead apartment tours, answer questions, and highlight selling features and property amenities.
  • Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Conducted apartment tours and highlighted features and benefits of property Collected and recorded financial transactions Coordinated move-ins and move outs

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8. Credit Checks

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Here's how Credit Checks is used in Apartment Leasing Agent jobs:
  • Run criminal, sex offender and credit checks on all applicants, send out letters of approval or denials.
  • Performed background and credit checks, completed leases packages for each rental and maintained occupancy over 96 percent.
  • Performed background, reference, and credit checks; selected quality tenants and maintained high occupancy rates.
  • Manage 68 unit apartment complex, show apartments, collect rents, perform background and credit checks.
  • Conduct credit checks and other background tasks to qualify potential renters.
  • Showed apartments, wrote up leases, ran credit checks.
  • Perform background, reference, and credit checks.

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14 Credit Checks Jobs

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9. Phone Calls

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Here's how Phone Calls is used in Apartment Leasing Agent jobs:
  • Respond to incoming phone calls and determine if caller is prospective or current client, vendor or Company team member.
  • Handle paperwork, answer phone calls, and answer resident complaints, follow-up on work orders, resident retention.
  • Answered all phone calls and give out rental information as dictated by policy/procedure.
  • Toured perspective residents, answered phone calls, and entered work orders.
  • Answer incoming phone calls and encourage prospective residents to visit the property.
  • Handled a high volume of telephone calls from current and prospective residents.
  • Received all telephone calls and made in-person visits.
  • Answer incoming phone calls, emails, etc.
  • Answer incoming telephone calls and handle accordingly.

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10. Yardi

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Here's how Yardi is used in Apartment Leasing Agent jobs:
  • Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
  • Used database software such as Yardi Voyager Co-op.
  • Qualified in Fair Housing and Yardi.
  • Call residents and answer the phone Proficient with Yardi and BlueMoon Sign renewal leases and file paperwork Help with event planning
  • Experienced in One Site and Yardi computer leasing programs.

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11. Lease Documents

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Here's how Lease Documents is used in Apartment Leasing Agent jobs:
  • Handled incoming traffic, qualified prospects and prepared lease documents.

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6 Lease Documents Jobs

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12. Lease Agreements

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Here's how Lease Agreements is used in Apartment Leasing Agent jobs:
  • Type lease agreements and get it signed by renters after confirming their understanding on terms and conditions.
  • Greet clients, Properly secure lease agreements
  • Execute lease agreements and other paperwork.
  • Assist residents with lease agreements.

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14 Lease Agreements Jobs

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13. Application Fees

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Here's how Application Fees is used in Apartment Leasing Agent jobs:
  • Collected application fees and deposits.

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1 Application Fees Jobs

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14. Accurate Records

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Here's how Accurate Records is used in Apartment Leasing Agent jobs:
  • Maintained and documented accurate records of new and existing customers for future business purposes.
  • Resolved resident complaints and maintained accurate records of action taken.
  • Verified and processed applications Collected application fee, deposits, and kept accurate records of all transactions.

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15. Bank Deposits

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Here's how Bank Deposits is used in Apartment Leasing Agent jobs:
  • Check and cash drawer, preparation of bank deposits, and handling other tenant notices and complaints.
  • Bank deposits, ledger reconciliation, and tenant ledgers.

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16. Financial Transactions

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Here's how Financial Transactions is used in Apartment Leasing Agent jobs:
  • Collected and recorded application fees and deposits; accurately documented all financial transactions.

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17. Rental Fees

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Here's how Rental Fees is used in Apartment Leasing Agent jobs:
  • Received payments from tenants including rent, late fees, facility rental fees, and move-out fees.
  • Direct collection of monthly assessments, rental fees, and deposits and incurred operating expenses.
  • Directed collection of rental fees and deposits.
  • Received payment of rental fees.

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18. Property Management

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Here's how Property Management is used in Apartment Leasing Agent jobs:
  • Facilitated the new property management company in post acquisition and transition.

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19. Data Entry

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Here's how Data Entry is used in Apartment Leasing Agent jobs:
  • Handled all data entry, rent roll and marketing for the office.

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20. Guest Cards

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Here's how Guest Cards is used in Apartment Leasing Agent jobs:
  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
  • Completed daily follow ups on all traffic, guest cards, emails and telephone calls.
  • Complete guest cards on prospects, send thank you notes and perform visitor follow-up.
  • Completed guest cards to evaluate the prospective resident's needs and preferences.
  • Fill out and maintain guest cards on each prospect.
  • Ensured to follow-up guest cards at the earliest

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3 Guest Cards Jobs

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21. Process Applications

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Here's how Process Applications is used in Apartment Leasing Agent jobs:
  • Prepare and process applications for approvals, type lease and complete appropriate paperwork accurately and on a timely basis.
  • Show units and process applications including employment and tenant verifications.

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22. Rental Applications

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Here's how Rental Applications is used in Apartment Leasing Agent jobs:
  • Prepared, processed rental applications, lease packets, and collect deposits, renewals and related forms.

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1 Rental Applications Jobs

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23. Market Surveys

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Here's how Market Surveys is used in Apartment Leasing Agent jobs:
  • Conducted Market Surveys and shop competitive apartment communities.
  • Conduct market surveys and create reports with the data.

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24. Local Area

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Here's how Local Area is used in Apartment Leasing Agent jobs:
  • Provided information about local areas.
  • Meet with prospective residents to show property, explain terms of occupancy, and provide information about local areas.

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25. Office Organization

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Here's how Office Organization is used in Apartment Leasing Agent jobs:
  • Assist manager with rent and delinquency collection and office organization by filing and maintaining organized resident files.
  • Assisted with office organization and maintained organized resident files.
  • Maintain accurate customer records and office organization.
  • Skilled in office organization, billing administration, and drafting rental contracts.
  • Coordinated move-ins and move outs Assisted with office organizations and maintained organized resident files
  • Coordinated move-ins and move-outs Assisted with office organization and maintained organized resident files Wrote work order requests and followed-up with residents

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26. Rental Rates

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Here's how Rental Rates is used in Apartment Leasing Agent jobs:
  • Stay current on the property rental rates.

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27. Craigslist

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Here's how Craigslist is used in Apartment Leasing Agent jobs:
  • Maintain Craigslist Postings with current specials and availability
  • Conduct social media programs and create Craigslist advertising on a consistent basis.
  • Create daily adds on Craigslist.

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28. Telephone Calls

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29. Credit Reports

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Here's how Credit Reports is used in Apartment Leasing Agent jobs:
  • Evaluated credit reports of clients to ensure whether they fall under the established guidelines for buying properties.
  • Evaluated credit reports and several background checks prior to clients signing any contract.
  • Performed tenant prequalification, background checks, credit reports, and rent collection to increase occupancy of all properties.

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30. Personal Meetings

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Here's how Personal Meetings is used in Apartment Leasing Agent jobs:
  • Record telephonic conversions and personal meetings with prospects.
  • Resolved customer queries and doubts over the phone and in personal meetings

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31. Maintenance Staff

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Here's how Maintenance Staff is used in Apartment Leasing Agent jobs:
  • Process service requests from residents, requesting work to be done in their homes by the maintenance staff.
  • Received maintenance requests and followed up with maintenance staff to ensure completion.
  • Recruited, hired and supervised 15 employee maintenance staff.
  • Assisted maintenance staff with apartment turnovers (i.e., cleaning, painting, flooring, repairs, ect.)
  • Managed maintenance staff Posted rent, invoice, and deposit monies.

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32. Monthly Assessments

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33. Availability Report

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Here's how Availability Report is used in Apartment Leasing Agent jobs:
  • Updated availability reports, processed applications for approval and followed up with applicant regarding status.
  • Update availability report, process applications for approvals.
  • Orient new residents to community Update availability report, process applications for approvals.
  • Updated availability report on "ready-market" apartments and compiled and distributed renewal notices to tenants.

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34. Product Knowledge

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Here's how Product Knowledge is used in Apartment Leasing Agent jobs:
  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
  • Maintain complete product knowledge of the property and major competitions.

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35. Scheduling Appointments

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36. Insurance Premiums

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Here's how Insurance Premiums is used in Apartment Leasing Agent jobs:
  • Originate and execute leases, secure collection of monthly assessments, rental fees, deposits, insurance premiums, payment arrangements.
  • Directed collection of rental fees, deposits, insurance premiums.

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37. Maintenance Repairs

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Here's how Maintenance Repairs is used in Apartment Leasing Agent jobs:
  • Supervised maintenance repairs and security.

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38. New Clients

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Here's how New Clients is used in Apartment Leasing Agent jobs:
  • Oriented and instructed new clients and visitors.

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39. Security Deposits

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Here's how Security Deposits is used in Apartment Leasing Agent jobs:
  • Collected application fees and security deposits and kept records of financial transactions.
  • Type up lease contracts, collect application and security deposits for apartments to apply on resident ledger.
  • Collected security deposits and application fees and maintained current staturs on application status.

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40. Regular Communication

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41. General Maintenance

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Here's how General Maintenance is used in Apartment Leasing Agent jobs:
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling.
  • Plan, schedule, and coordinate general maintenance with janitor.

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42. Residential Properties

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43. Appropriate Documents

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Here's how Appropriate Documents is used in Apartment Leasing Agent jobs:
  • Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
  • Completed and reviewed appropriate documents and forms.

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44. Company Standards

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45. Preventative Maintenance

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46. FIX Problems

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Here's how FIX Problems is used in Apartment Leasing Agent jobs:
  • Inspect property and fix problems relating to plumbing, electricity, leakage, etc.

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47. Weekly Basis

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Here's how Weekly Basis is used in Apartment Leasing Agent jobs:
  • Set sales goals and strive to exceed them on a weekly basis.

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48. Rental Agreements

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Here's how Rental Agreements is used in Apartment Leasing Agent jobs:
  • Secured an average of rental agreements each month.
  • Negotiate lease and rental Agreements.

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49. Sales Goals

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Here's how Sales Goals is used in Apartment Leasing Agent jobs:
  • Collaborate with the assistant property manager to set leasing sales goals and compliance goals and design new ways to accomplish them.
  • Oversee leasing process to ensure company sales goals are exceeded.

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50. Property Availability

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Here's how Property Availability is used in Apartment Leasing Agent jobs:
  • Maintained records of rental activity, usage activity and property availability.

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Apartment Leasing Agent Jobs

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20 Most Common Skills For An Apartment Leasing Agent

Vacant Units

17.8%

Resident Retention

12.6%

Prospective Tenants

11.9%

Customer Service

9.2%

Rent Payments

9.1%

Background Checks

4.5%

Apartment Tours

3.9%

Credit Checks

3.6%

Phone Calls

3.5%

Yardi

3.3%

Lease Documents

2.5%

Lease Agreements

2.3%

Application Fees

2.2%

Accurate Records

2.1%

Bank Deposits

2.0%

Financial Transactions

2.0%

Rental Fees

2.0%

Property Management

2.0%

Data Entry

1.8%

Guest Cards

1.8%
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Typical Skill-Sets Required For An Apartment Leasing Agent

Rank Skill
1 Vacant Units 13.4%
2 Resident Retention 9.5%
3 Prospective Tenants 9.0%
4 Customer Service 6.9%
5 Rent Payments 6.9%
6 Background Checks 3.4%
7 Apartment Tours 2.9%
8 Credit Checks 2.7%
9 Phone Calls 2.7%
10 Yardi 2.5%
11 Lease Documents 1.9%
12 Lease Agreements 1.8%
13 Application Fees 1.7%
14 Accurate Records 1.6%
15 Bank Deposits 1.5%
16 Financial Transactions 1.5%
17 Rental Fees 1.5%
18 Property Management 1.5%
19 Data Entry 1.3%
20 Guest Cards 1.3%
21 Process Applications 1.3%
22 Rental Applications 1.3%
23 Market Surveys 1.3%
24 Local Area 1.3%
25 Office Organization 1.3%
26 Rental Rates 1.3%
27 Craigslist 1.2%
28 Telephone Calls 1.1%
29 Credit Reports 1.0%
30 Personal Meetings 1.0%
31 Maintenance Staff 1.0%
32 Monthly Assessments 0.9%
33 Availability Report 0.7%
34 Product Knowledge 0.7%
35 Scheduling Appointments 0.7%
36 Insurance Premiums 0.7%
37 Maintenance Repairs 0.7%
38 New Clients 0.6%
39 Security Deposits 0.6%
40 Regular Communication 0.6%
41 General Maintenance 0.6%
42 Residential Properties 0.5%
43 Appropriate Documents 0.5%
44 Company Standards 0.5%
45 Preventative Maintenance 0.5%
46 FIX Problems 0.5%
47 Weekly Basis 0.5%
48 Rental Agreements 0.5%
49 Sales Goals 0.5%
50 Property Availability 0.5%
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