TurboTax Online Customer Support Agent
Work from home job in Raleigh, NC
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Remote Investment Analyst - AI Trainer ($50-$60/hour)
Work from home job in Apex, NC
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
TurboTax Remote Client Support Specialist
Work from home job in Chapel Hill, NC
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Remote Finance Director - AI Trainer ($50-$60/hour)
Work from home job in Raleigh, NC
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Administrative Support Specialist (Remote)
Work from home job in Raleigh, NC
Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , we've recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it's trained on. That's why we work with contributors from all over the world , who help improve AI models by providing expert human feedback . This data has led to AI advancements for the world's leading AI labs and large language model builders.
We've built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.
What you will be doing
We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems.
Adopt a "user mindset" to produce natural data to meet the realistic needs you have or would use AI for.
Use the tool of rubrics to address user needs in a structured way.
Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What we're looking for
Education : Bachelor's degree or higher (or currently enrolled).
Analytical and Problem-Solving Skills : Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves:
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Compensation and benefits
Earn up to $15 USD/hr, paid out weekly
Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM
Free access to
Model Playground
Interact, experiment and engage with leading large language models free of cost
Flexible schedule and
time commitment
No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home
Join a global community of
Coding experts
Join a global network of experts contributing to advanced AI tools
Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.
Remote Singaporean Mandarin and Singaporean English Experts - AI Trainer ($29-$37 per hour)
Work from home job in Apex, NC
Mercor is collaborating with a leading AI lab to engage Singaporean-English speaking language experts for a structured data annotation project. Contributors will use their linguistic expertise to interpret Singaporean English language documents and transform key content into structured outputs. This project supports the development of multilingual AI systems by ensuring high-quality data representation. This is a short-term, project-based opportunity ideal for detail-oriented freelancers fluent in Indonesian. 2\. Key Responsibilities Read and interpret documents written in Singaporean Extract relevant information and enter it into a structured format Ensure completeness and accuracy of data conversion Maintain consistency and quality across multiple document types 3\. Ideal Qualifications Native or fluent proficiency in Indonesian Strong reading comprehension and attention to detail Experience with data entry, annotation, or structured formats (e.g., JSON, PDF) is a plus Ability to follow detailed guidelines and deliver high-quality work independently 4\. More About the Opportunity Fully remote and asynchronous Flexible schedule - set your own hours Minimum expected commitment: 20 hours per week Short-term engagement with potential for follow-up work 5\. Compensation & Contract Terms Competitive hourly rates, adjusted for geography Payments issued weekly via Stripe Connect You'll be classified as an independent contractor 6\. Application Process Submit your resume to express interest You may be asked to complete a brief qualification task We'll follow up within a few days with next steps 7\. About Mercor Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI
Work from Home - Need Extra Cash??
Work from home job in Fuquay-Varina, NC
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
VDC/BIM Coordinator - Mechanical - REMOTE OPTION
Work from home job in Raleigh, NC
Mechanical VDC/BIM Coordinator - Remote Option We are seeking a skilled Mechanical VDC/BIM Coordinator to join our team remotely. The ideal candidate will be responsible for managing and coordinating the Virtual Design and Construction (VDC) processes, focusing on HVAC systems, and utilizing BIM methodologies to enhance project efficiency and effectiveness.
Key Responsibilities
Manage and coordinate BIM processes for HVAC and mechanical systems, ensuring accurate and efficient design and documentation.
Collaborate with project teams to gather requirements and integrate MEP systems into the overall project.
Conduct clash detection and resolution using Navisworks to prevent construction issues.
Assist in the development and maintenance of VDC workflows and standards.
Provide technical support and guidance to project teams regarding BIM software and methodologies.
Coordinate with project managers and stakeholders to align VDC strategies with project goals and timelines.
Qualifications
Proven experience in HVAC design and BIM coordination.
Proficiency in Revit and related BIM software.
Experience with Mechanical, Electrical, and Plumbing (MEP) systems is a plus.
Strong knowledge of VDC processes and construction methodologies.
Familiarity with project management principles and practices.
Experience in clash detection and resolution using Navisworks.
Knowledge of piping and plumbing systems is a plus.
Strong problem-solving skills and attention to detail.
Benefits
Remote option for qualified candidates with 10+ years of professional experience
Health/Vision/Dental Insurance
401K plan with company match
PTO/Sick Leave/Holidays
HSA/FSA/HRA Accounts
Wellness Programs
If you are an experienced BIM/VDC Technician or Coordinator with HVAC, piping and/or plumbing experience, please apply today or contact carson.kirk@cybercoders.com
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
josh.ortiz@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CK13-1851226L485 -- in the email subject line for your application to be considered.***
Josh Ortiz - Recruiting Manager
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 05/01/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Remote Editorial Specialist
Work from home job in Cary, NC
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Hybrid // Salesforce Scrum Master
Work from home job in Durham, NC
6+ years of Experience with Salesforce.com and working on Sales and Service clouds
Responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables.
Responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand.
Facilitate meetings (daily scrum, sprint planning, sprint demo, and retrospective)
Must be a Certified Scrum Master Certification (Valid & Current Certification)
Help PO adopt Scrum Process properly and ensure PO availability
Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria
Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption
Coaching Agile practices, and experience in Agile Estimating and planning, Forecasting.
Removing impediments, Creating a communication channel (team, Product owner, stakeholder)
Strong Salesforce Deliver Lead/Manager, understanding of processes & delivery timelines
Determine and define project scope and objectives
Predict resources needed to reach objectives and manage resources in an effective and efficient manner
Monitor budget based on the scope of work and resource requirements
Develop and manage a detailed project schedule and work plan
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Utilize industry best practices, techniques, and standards throughout entire project execution
Monitor progress and make adjustments as needed & Measure project performance to identify areas for improvemen
Microsoft Dynamics Consultant
Work from home job in Raleigh, NC
NewSouth Technologies is in search for a proactive, detail-oriented Technical Support Analyst - Lead (Dynamics 365) to deliver high-quality customer and technical support for the program.
This position plays a critical role in supporting businesses, consultants, agency staff, and other external/internal stakeholders who rely on the department's permitting system.
The Analyst will act as the primary point of contact for customer support, resolving technical issues, improving user experience, and collaborating with cross-functional teams to ensure seamless portal operations.
***This position is based in the Raleigh, NC region, but can be FULLY REMOTE for the ideal candidate!***
***This is an initial 6-12 months contract position, with the possibility of a long-term extension.***
***The hourly rate for this role is about $70HR - $75HR depending on the ideal candidate's background and experience.***
Key Responsibilities
Customer Support Ownership
Serve as the lead point of contact for the customers, delivering responsive, professional support via email, virtual meetings, and other communication channels.
Maintain ownership of the customer support process from inquiry to resolution.
Level 1 Technical Support
Troubleshoot and resolve foundational support issues including:
Identity proofing and account activation
Password resets and login problems
Payment processing and transaction troubleshooting
General navigation and usability of the permitting portal
Routing inquiries to appropriate program staff when escalation is required
Internal user permissions and system authorization
Level 2 Support & System Investigation
Investigate and resolve more advanced issues within:
Microsoft Dynamics CRM (backend)
Sitefinity CMS (frontend)
Troubleshoot integrations related to:
Digital payments
Dynamic templates / Smart Flows
API-based services
Work directly with technical teams to diagnose system configuration, data, or workflow issues.
Collaboration & Continuous Improvement
Partner with internal teams to ensure customer issues are resolved in a timely and accurate manner.
Assist in the creation, improvement, and maintenance of customer support documentation, including FAQs, process guides, and How-To documentation.
Work closely with the portal team to improve user experience (UX), navigation, layout, and content structure.
Maintain accurate records of all support interactions, resolutions, and follow-up actions.
Requirements
7+ years of experience providing technical support or customer service in a software or web-based environment.
7+ years of experience working with CRM systems - Microsoft Dynamics highly preferred.
7+ years of experience with web content management systems such as Sitefinity, WordPress, or Drupal.
Strong written and verbal communication skills with the ability to clearly explain technical concepts to non-technical users.
Excellent troubleshooting and problem-solving abilities, with a proactive mindset toward learning new systems and resolving complex issues.
Ability to work independently in a remote environment while collaborating effectively with distributed teams.
Preferred
Experience with Dynamics 365, Power Platform services (Power Apps, Power Automate), and related Microsoft ecosystem tools.
Familiarity with API-based service integrations, digital payment workflows, and template automation (“Smart Flows”).
Experience supporting permitting systems, government systems, or regulatory workflows.
The ideal candidate should be:
A strong communicator who enjoys helping users succeed
A system investigator who can work in CRM, CMS, and integrated platforms
A detail-oriented professional who documents clearly and thoroughly
A problem-solver who takes ownership of issues until full resolution
A collaborator who can recommend improvements and contribute to better user experiences
Data Entry Product Support - No Experience
Work from home job in Apex, NC
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Beverage Manufacturing - Sr. Project Manager
Work from home job in Raleigh, NC
Disruptive Process Solutions is a technical process engineering firm specializing in the food and beverage sector. We deliver design, engineering, and project management services for clients from concept to commercial operations.
Role: Sr. Project Manager - Beverage Manufacturing
Location: Raleigh, NC (Hybrid, some remote work)
Employment Type: Full-Time
Responsibilities:
• Lead beverage manufacturing capital projects from concept to commissioning
• Oversee installation, validation, and ramp-up of beverage processing and packaging equipment
• Ensure projects comply with FDA, USDA, and food safety standards
• Partner with maintenance teams for preventive and predictive maintenance planning
• Manage project budgeting, timeline, and cross-functional teams
• Drive continuous improvement and operational excellence in beverage production
Qualifications:
• Bachelor's degree in Engineering or related field
• 7+ years of beverage manufacturing project management
• Hands-on experience with filling, packaging, and utilities in beverage production
• Expertise in maintenance, equipment commissioning, and regulatory compliance
• Strong communication, organization, and leadership skills
• PMP, Six Sigma, or Lean Manufacturing certification preferred
Physical & Travel Requirements:
• Ability to work on-site and travel up to 40% as needed
Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)
Work from home job in Cary, NC
## **About the Role**
Mercor is seeking experienced **First-Line Supervisors of Office and Administrative Support Workers** to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. ## **Key Responsibilities** - You'll be asked to create deliverables regarding common requests within your professional domain - You'll be asked to review peer developed deliverables to improve AI research ## **Ideal Qualifications** - 4+ years professional experience in your respective field - Excellent written communication with strong grammar and spelling skills ## **More About the Opportunity** - Fully remote and asynchronous - complete work on your own schedule - Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours - Project start date: immediately, lasting for around 3-4 weeks ## **Compensation & Contract Terms** - Independent contractor engagement through Mercor - Hourly compensation, paid weekly via Stripe Connect - Payments based on services rendered; contractors maintain full control over their work schedule and methods **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey - Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $200 by referring** Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [Learn
Customer Experience Specialist
Work from home job in Cary, NC
ACHC is currently recruiting a personable and energetic
Account Advisor
to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
Responsibilities include:
Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
Reads and understands all program standards and accreditation policies and procedures.
Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
Revises policies and control documents, as assigned.
Job Requirements:
Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
Strong oral and written communication skills a must, as are attention to detail and organizational skills.
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Service Support Analyst
Work from home job in Raleigh, NC
DataStaff, Inc. is seeking a Service Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC
* This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of the engagement.
Job Description:
The Service Support Analyst role will be part of the Incident Management and Change Management effort handling incidents by assisting the Manager/Supervisor, providing seamless business support in FACS and executing the Service Level Agreement (SLA) for FACS operations and maintenance. The focus will be to address the Customer's immediate business and assist with the triage & resolution of incidents. This position will be part of the Agency Planning, Analysis, Solution Design, and Implementation, and support continuous technical application integrations, software maintenance and application support leadership across the application tiers (System Integration, QC (UAT) & Production) for the Building Services Unit supporting the Division of Highway's Facilities Maintenance Business Area.
Responsibilities:
Support all Operations and Maintenance activities
Support the technical work efforts and ensure customer deliverables are met
Provide support with the delivery of software solutions for our business stakeholders utilizing the Software Development Life cycle methodology (SDLC)
Contribute to system documentation that supports the designed application from initiation to implementation
Support the testing of FACS solutions by serving as a tester
The Service Support Analyst position will also serve the application support team, testing the operations and maintenance initiatives. This position will work on various work streams focusing on the business areas as well as any other initiatives defined by the Enterprise Services Manager/Supervisor.
Work cross-functionally and collaborate with other IT disciplines to primarily coordinate all incident management and some portion of change management functions across the application tiers
Support all Operations and Maintenance initiatives and assist the Incident Lead with the delivery of software solutions
Investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems
Contribute with the creation of site-specific help guides like Knowledge Base (KB) articles in ServiceNow
Provide support for the testing and training for User Acceptance with business partners
Contribute to test materials required to satisfy business requirements including test strategy, test cases, defect reports and test summary
Communicate and provide status on work progress
Minimum Education and Experience Preferred:
Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in a distributed software services and working across enterprise software environment(s) or equivalent.
(OR)
Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four+ years of progressive experience in a distributed software services and working across enterprise software environment(s) or equivalent.
(OR)
High School or General Education Development (GED) diploma and seven+ years of experience in a distributed software services and working across enterprise software environment(s) or equivalent; or an equivalent combination of education and experience
Desired Skills:
3 Years - Good understanding/knowledge of all applications development, maintenance and support across an IT enterprise
3 Years - IT experience in a distributed client/server or web services environment or equivalent experience in the IT Profession
3 Years - Service/Help desk experience/knowledge for software support with the preference of ServiceNow or an equivalent software solution
3 Years - Ability to create and maintain required documentation. This includes documenting customer requirements, design flows and systems flows
3 Years - Understanding of the Best practices and standards for application processes and security measures to prepare documentation
3 Years - Knowledge of specialized computer programming languages; and of coding processes and security measures.
3 Years - Ability to evaluate and analyze existing applications and define problems effectively to make recommendations
3 Years - Under the direct supervision of the IT Manager/Supervisor, provides support and assistance to users in the use of hardware, application s/w, n/w, etc.
3 Years - Support network administration (including hardware and software installation, configuration) as necessary to improve and maintain the IT Systems
3 Years - Written and verbal communications are clear, concise and achieve intended objectives contributing to Knowledge Base and Technical Document
3 Years - Provide both on site and telephone support assistance to systems, equipment, and end users; focus on end-user's support, routine maintenance
3 Years - Basic Knowledge and understanding of software code maintenance, configuration review and SDLC
3 Years - Basic Knowledge of SQL Server with the ability of writing SQL queries to perform data extracts
3 Years - Basic Knowledge of office applications (i.e., MS Excel, MS Word, MS Project, MS Visio, and PowerPoint)
3 Years - Written and verbal communications are clear, concise and achieve intended objectives
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Remote FinTech Product Analyst - AI Trainer ($50-$60/hour)
Work from home job in Durham, NC
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Principal Predictive Analytics Engineer
Work from home job in Garner, NC
This is a role that combines advanced machine learning research with strategic business analysis, bridging technical innovation and business insight and enabling scalable AI applications and actionable analytics. Develops intelligent solutions that enhance decision-making and operational efficiency across the enterprise. Enables smarter services and informed decisions for our business community. Helps design, deploy, and monitor data pipelines, predictive models, dashboards, and internal AI tools with emphasis on data analytics and machine learning. Collaborates with departments to unlock the value of unstructured data while ensuring transparency, ethics, and equity in AI use. Responsible for strategic and tactical areas, focusing on the high-level design and vision of the predictive analytics ecosystem while building and maintaining the infrastructure and systems that support predictive models in production.
Key Responsibilities
1. Designs and implements machine learning models using R, Python, TensorFlow, and Azure ML.
2. Conducts research on and supports experimentation with AI methodologies including NLP, computer vision, and generative models.
3. Analyzes complex datasets using SQL, Power BI, and Excel to uncover trends and opportunities.
4. Collaborates to define requirements and translate them into technical solutions.
5. Documents methodologies, findings, and recommendations for technical and non-technical audiences.
6. Gathers data from internal and external sources to store in the business data lake.
7. Analyzes structured and unstructured data to uncover insights that support operational and strategic goals, including supporting use cases related to IoT devices and measuring points from the production lines.
8. Operationalizes predictive models and integrates them into the company's operational systems.
9. Designs and maintains robust, automated data pipelines (ETL/ELT) that collect, transform, and move data to be used for predictions.
10. Implements best practices for the full lifecycle of machine learning models, including deployment, monitoring, and retraining.
11. Manages infrastructure of cloud and big data technologies (e.g., Spark, Hadoop) to ensure predictive systems are scalable and efficient.
12. Ensures the integrity and quality of the data that feeds into the predictive models.
13. Develops dashboards and self-service analytics using tools such as SAP Analytics Cloud (SAC), Power BI, and other supported platforms.
14. Partners with departments to interpret data and tell compelling, actionable stories. Builds future predictions based on current and past data.
15. Supports data governance practices, including metadata standards, data quality monitoring, and data lifecycle management.
16. Works cross-functionally and across all Butterball IT areas.
Minimum Qualifications (Educations & Experience)
1. Bachelor's degree in related field (i.e., data science, Business Analytics, Computer Science, Statistics, etc.) or equivalent
2. 8+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role
Knowledge, Skills, and Abilities
Butterball Core Competencies
Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:
• Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
• Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
• Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
• Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
• Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.
Essential Knowledge, Skills, and Abilities
• Ample experience in data analytics, AI modeling, machine learning, business analysis, and business intelligence tools
• Deep business acumen, gathering and analyzing data from multiple internal and external sources, as well as from various business areas
• Strong foundation in statistics, optimization, and data modeling
• Proficiency in R, Python, SQL, and BI tools (Power BI, Tableau)
• Experience with cloud platforms (Azure, AWS, GCP)
• Excellent communication and client/partner engagement skills
• Ability to manage multiple projects and prioritize effectively
• Familiarity with Agile or Scrum methodologies
Preferred Knowledge, Skills, and Abilities
• Master's degree in data science, Business Analytics, Computer Science, Statistics, or related field
• Experience with LLMs, reinforcement learning, or enterprise AI applications
• Experience with SAP, Azure Data Factory, or enterprise data platforms
Physical Demands
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
• Work is performed in a climate-controlled office environment with the option to work remotely periodically. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload).
• The noise level of the environment is usually moderate.
• Minimal regional travel may be required.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
Remote Bilingual Traditional Chinese Government/Public Policy Expert - AI Trainer ($45-$55 per hour)
Work from home job in Cary, NC
Mercor is seeking **native Mandarin speakers** who can read/write **Traditional Chinese** and are also **government or public policy professionals** based in **Taiwan**. This role combines your **public policy expertise** with **language mastery**, helping train cutting-edge AI models in the public policy domain.
You will leverage your background in public policy, alongside your bilingual communication skills, to create accurate, culturally nuanced, and technically precise content that reflects real-world policy usage in Taiwan. * * * ## **Role Responsibilities** - **Public Policy Content Development:** Translate, adapt, and synthesize complex policy frameworks into clear, structured rubrics for AI training. - **Bilingual Communication:** Write fluently in both **Traditional Chinese** and English, ensuring accurate terminology and nuanced expression across languages. - **Domain Expertise:** Provide cultural and policy insights that are unique to the public in Taiwan. - **Collaboration:** Work closely with reviewers and peers to refine content. * * * ## **Ideal Candidates Should Have:** - **Language Skills:** Native-level fluency in Mandarin with strong written and spoken English. - **Education:** Degree in policy, political science, sociology, or another similar field. - **Experience:** 2-6+ years of experience in politics, public policy, think tanks, etc. - **Analytical Abilities:** Excellent writing, analytical, and communication skills. Experience in policy writing, instructional design, or academic publishing. - **Nice to Haves** - Experience with grading, instructional design, or rubric development is a plus. - Familiarity with generative AI models or machine learning concepts is a bonus, but not required. * * * ## **More Details About This Role:** - This is a **remote and asynchronous** role - work on your own schedule. - Expect to contribute at least **20 hours per week**. - Expect a commitment of around 2 months. - You'll be working in a structured project environment with clear goals and tools. **Application and Onboarding Process:** - Submit your resume. - Complete an AI-led interview to assess language ability and professional experience. This should take around 15 minutes. - If selected, you'll take a follow-up AI-led interview to assess your professional background. - You'll then complete a paid work trial to determine if this type of work is suited for you. - After that, you'll receive feedback and be onboarded to the project. * * * **About Mercor**: Mercor is a San Francisco-based company connecting top-tier professionals with cutting-edge AI initiatives. Backed by investors like Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey, we specialize in accelerating AI development through expert human collaboration.
Remote Equity Trader Position
Work from home job in Raleigh, NC
NOW HIRING Proprietary Equity Traders Wanted
T3 Trading Group, LLC (****************** is a registered SEC Broker-Dealer & Member of FINRA SIPC. T3's office headquarters is located at 88 Pine Street in the heart of New York City's famed financial district. We provide aspiring proprietary traders with the education necessary to trade based on risk/reward, probability parameters, and strict money management. In order to maximize the potential of our traders, we will provide:
WE PROVIDE:
Education in technical analysis, tape reading, money management, and market psychology
Daily trading review with experienced traders
Competitive payout structure
Cutting edge technology
Open and friendly team environment
REQUIRED QUALIFICATIONS:
College degree with a competitive GPA
Basic familiarity with the equity markets
Strong analytical skills
Ability to work well in a team environment
A focused, dedicated, and entrepreneurial personality
Enthusiasm for the equity markets
Prior trading experience is not required
We are now accepting applications to join our dedicated and experienced team of professional traders. New and aspiring traders work to reach a level of consistent profitability in their trading through appropriate risk/reward and probability parameters with an eye toward strict money management.
In order to reach this goal, experienced traders work with entry level traders in an extensive trade review program after the market close each day. Traders are educated in the nuances of technical analysis, tape reading, money management, and market psychology.
Traders will learn how to identify and capitalize on stock trends and retracements with a view towards multiple time frames. Each day prospects will work to learn and grow as traders.
Series 57 license required. We will sponsor qualified candidates for this exam.
If interested, please contact Paolo Fontana at ************ or ***************************
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