Configuration Technician jobs at Apex Systems - 836 jobs

The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. ESSENTIAL FUNCTIONS AND DUTIES: Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment Evaluate business impact and determine the appropriate resolution or escalation path Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues Perform user account setup, password resets, access provisioning, and basic identity management Escalate issues to Level 2/3 support teams with complete and accurate documentation Maintain detailed ticket notes, resolutions, and knowledge base documentation Monitor and manage ticket queues to ensure SLA response and resolution standards are met Assist with employee onboarding and offboarding, including device setup and access provisioning Support asset management activities, including inventory tagging, tracking, and audits Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment Deliver timely status updates and clear communication to end users throughout the support lifecycle KNOWLEDGE, EXPERIENCE AND SKILLS: 1-3 years of experience in IT support or help desk roles Working knowledge of Windows and mac OS environments Experience with ticketing systems; Zoho Desk experience strongly preferred Familiarity with Microsoft 365 and Google Workspace environments Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred Strong written and verbal communication skills with the ability to explain technical concepts clearly Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus Operating Systems: Windows, iOS, Android, mac OS Productivity Suite: Microsoft 365, Google Workspace Ticketing System: Zoho Desk Identity & Access: Active Directory, Azure AD Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment Collaboration Tools: Teams, Zoom PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to sit or stand for extended periods while providing technical support Ability to lift, carry, and move IT equipment weighing up to 50 pounds Dexterity to set up, configure, and troubleshoot hardware and peripherals Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management Capability to work in a fast-paced, on-site support environment INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

Job Title: Computer Technician / Analyst Travel Required: Yes - between five local facilities About Us: We are a well-established production company that has proudly served our industry for over 45 years. With 5 facilities located within 25 miles of our corporate office and a team of nearly 500 dedicated employees, we support approximately 120 computer users in a dynamic and fast-paced computing environment. Position Summary: We are seeking an experienced Computer Technician/Analyst to join our IT department. This individual will be responsible for supporting all facets of our computing infrastructure, with a strong focus on Microsoft technologies and enterprise-level hardware. The ideal candidate will be hands-on, self-motivated, and able to thrive under pressure. Key Responsibilities: * Provide technical support and administration for approximately 120 end users across five locations. * Administer and support Microsoft Windows 11 and the Microsoft Suite of Tools * Manage and support Microsoft Dynamics 365 (D365), with hands-on administrative experience. * Build, configure, and deploy Dell workstations and laptops, ensuring optimal performance and reliability. * Maintain, troubleshoot, and support basic networking infrastructure; experience with Ubiquiti and SonicWall equipment is a plus. * Travel between local facilities as needed for on-site support. * Work in varied environments, including hot, dirty, and potentially physically demanding settings. * Lift and transport equipment weighing up to 35 lbs. Required Qualifications: * 5-10 years of experience in computer support/IT analysis, preferably in a high-pressure computing environment. * Demonstrable experience administering Microsoft Windows 11. * Solid experience supporting Microsoft Dynamics D365. * Expertise in network, social networking, and email security best practices, ensuring protection against cyber threats and data breaches. * Proven hands-on experience building and maintaining Dell workstations. * Excellent problem-solving, organizational, and communication skills. * Must have a solid, verifiable employment history. * Reliable transportation and willingness to travel locally between company sites. Preferred Qualifications: * Microsoft Dynamics D365 administrative experience is a tremendous PLUS! * Familiarity with Ubiquiti and SonicWall networking equipment. * Certifications in Microsoft technologies, Dell hardware, or networking are a PLUS! Why Join Us? * Be part of a stable and respected company with over four decades of success. * Work in a role that offers variety, responsibility, and room to grow. * Join a collaborative IT team supporting real-world production operations.

About Mobilize Financial Services As a partner caring for all its customers, Mobilize Financial Services builds innovative financial services to create sustainable mobility for all. A subsidiary of the Renault Group whose activity started almost 100 years ago, Mobilize Financial Services is the commercial brand of RCI Banque SA, a French Bank specializing in automotive financing and services for customers and dealers. With operations in 35 countries and more than 4,100 employees, the group financed over 1.2 million contracts (new and used vehicles) in 2024 and sold 3.7 million services. At end 2024, net assets stood at €44.7 billion in financing and pre-tax income at 1,194 million euros. Since 2012, the group has rolled out a deposit collection business in several countries. At the end of December 2024, net deposits collected totaled €30.5 billions. About Internal Audit Internal Audit is an independent and objective activity designed to bring insurance to an organization on its level in managing operations, to provide advice to improve them and contributes to create added value. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The Internal Audit of Mobilize Financial Services reports to the Group CEO and to the Group Audit Committee. The Internal Audit Function is organized with one team of internal auditors based in countries and at corporate level. Position Key Responsibilities * Audit execution * Support planning, scoping, and execution of IT audits across the Group's entities. * Assist in evaluating IT general controls (ITGCs), application controls, cybersecurity, data management, and IT outsourcing arrangements. * Participate in fieldwork, including walkthroughs, testing, and documentation of findings. * Risk & compliance assessment * Contribute to the assessment of IT risks in line with the bank's risk appetite, ECB expectations, and regulatory requirements. * Review compliance with IT and security-related policies, frameworks (e.g., ISO 27001, NIST), and financial regulations (EBA/ECB guidelines, DORA, GDPR, etc.). * Reporting * Document audit work in line with IIA Standards and internal methodologies. * Draft clear, concise working papers and contribute to audit reports for senior management. * Collaboration & knowledge building * Work closely with business and IT stakeholders across the Group. * Support continuous monitoring of IT risks, emerging threats, and digital transformation projects (cloud, AI, data analytics, mobility services). * Stay current on IT audit best practices, banking regulations, and industry developments. Profile Education & Qualifications * Master's degree in IT, Information Security, Audit, Finance, or a related field. * Additional certifications (or willingness to pursue) such as CISA, CIA, ISO 27001, or equivalent are a plus. Experience * 0-2 years of experience in IT audit, IT risk management, information security, or technology consulting (internship or first role). * Exposure to banking, financial services, or regulated environments is advantageous. Skills * Knowledge of IT general controls, IT security principles, databases, networks, and cloud environments. * Familiarity with audit methodologies, risk assessment techniques, and regulatory frameworks (EBA, ECB, GDPR). * Strong analytical and problem-solving skills with attention to detail. * Excellent written and verbal communication in English (TOEIC score > 750); French, Spanish, Italian or German is a strong asset. * Ability to work in a multicultural, international environment. Mindset * Curious, proactive, and eager to learn. * Strong integrity and professional skepticism. * Team-oriented with an interest in international exposure. What We Offer * A structured career path in IT and Internal Audit with opportunities for professional certifications. * Exposure to cutting-edge IT and digital transformation topics in banking and automotive finance. * International collaboration with colleagues and stakeholders across 36 countries. * Hybrid working arrangements, based in Paris. Job Family Governance Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Provide Level 1 technical support for organizational employees and clients. Participate in configuring and setting up equipment for New Hires, Transfers, Moves and Terminated employees. Implement technology initiatives as assigned in accordance with company strategy and plan. Diagnose end-user technical issues in the areas of applications, operating systems, hardware, network connectivity and/or user issues; resolve using authorized tools or escalate to the appropriate IT resource. Develop and maintain quality relationships with end users via quality customer service. Develop professional technical documentation. Job Requirements Physical and Mental Good judgment and analytical ability essential for responding to support calls and completing client software/hardware installations. Excellent skills in dealing with unstructured problems that affect productivity of client computer users. Strong follow-up and organizational skills. Professional manner in person, on the telephone, and via e-mail; excellent communications skills are essential to this position. Ability to establish and maintain a high level of client trust and confidence in the IT teams knowledge of and concern for the clients business needs. Strong ability to quickly learn and adapt to new technical concepts. Work/Educational Experience Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations. Microsoft Certification is preferred Associate's Degree in Computer Science or related field OR Four (4) years' related IT support work and/or educational experience Three (3) years' related IT support work and/or educational experience Salary: $65,000 - $70,000

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

Wage - $26.34 per hour Schedule - Full Time, 8hr shifts, Monday - Friday Our staff also enjoy these benefits: Health, dental, vision, prescription drug and life insurance 401(k) retirement plan Short and long-term disability Paid time off and paid holidays Professional development assistance Career advancement opportunities MTC is proud to operate the Earle C. Clements Job Corps Center in Morganfield, KY where our staff provide quality services to our local youth. We value our professional and caring employees who are dedicated to improving people's lives and we want YOU to join our team! What you will be doing: You'll be responsible proper working condition and staff support with the communication and telephone systems, and the company network, utilizing different software applications in compliance with government and management directives. Essential Functions: Maintain proficiency with different software applications, assist staff with software-related products, and utilize various software applications to help manage common tasks. Interact with staff to establish processing priorities and explain the capabilities and limitations of the available hardware and software. Maintain necessary security and licensing controls over software programs. Install and repair computer hardware, software, and peripherals. Administer file server and e-mail user accounts and perform network. Education and Experience Requirements: Associate degree preferred.in computer science or information technology and two (2) years experience. A+ certification preferred. Directly related training may be considered in lieu of experience requirements. Must be able to lift and carry up to 50 lbs. A valid driver license with an acceptable driving record. Why: Make a positive impact in your community by doing meaningful work that results in a rewarding career. Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through ***************************** or ************.

MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment. Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited. Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy. Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment. Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data. Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities. Additional Functions Performs other related duties as required. Minimum Qualifications High School Diploma or GED; supplemented by two (2) years of experience performing technical support and/or telecommunications work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred. ADA Compliance Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. This position is subject to a six (6) month probationary period prior to Civil Service eligibility. Must submit to a Civil Service Clerical Exam. Benefits: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program. AA/EEO/MFD EMPLOYER

Job Description COMMUNICATIONS/COMPUTER TECHNICIAN II MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment. Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited. Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy. Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment. Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data. Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities. Additional Functions Performs other related duties as required. Minimum Qualifications High School Diploma or GED; supplemented by two (2) years of experience performing technical support and/or telecommunications work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred. ADA Compliance Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. This position is subject to a six (6) month probationary period prior to Civil Service eligibility. Must submit to a Civil Service Clerical Exam. Benefits: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program. AA/EEO/MFD EMPLOYER

Title: Computer Technician Installs, repairs and maintains campus technology across all seven of the College's campuses. ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Troubleshoots and repairs microcomputer hardware and peripherals. Plans, designs and installs new endpoint devices and software systems. Administers and maintains software deployment systems and creates images and installation packages. Reviews and resolves service tickets for campus-related requests. Responds to technical dispatch requests escalated from the service desk. Maintains an inventory of campus technology equipment, supplies, parts and stock. Maintains an inventory of software and licensing. Works with third-party vendors to resolve technical problems when necessary. Troubleshoots network related issues and audio/visual systems. Supports and assists with technical infrastructure systems, such as electronic door access, security cameras and UPS devices. Occasionally travels throughout the service area to other campuses. REQUIRED QUALIFICATIONS High School Diploma Three (3) years of relevant experience, including at least one (1) year in technical support. PREFERRED QUALIFICATIONS Associate's degree Five (5) years of experience in installation, maintenance and repair of computer hardware, software and network equipment CompTIA A+ certification Experience with Microsoft Endpoint Manager, JAMF and Quest Kace SMA/SDA KNOWLEDGE, SKILLS AND ABILITIES Demonstrated knowledge of microcomputers and software applications, such as Windows 10/11, mac OS and Microsoft 365. Ability to read diagrams, schematics and technical manuals for repair and diagnostic information. Ability to effectively communicate with contractors, faculty, staff and peers. Ability to frequently walk, stand, stoop, crawl, climb, bend, kneel, work on elevated surfaces, work in small/confined spaces, work overhead and be in awkward positions for extended period of time. Ability to regularly push, pull, lift, move and carry 30 to 50 pounds. Ability to work occasional nights and weekends as needed to support campus events and/or respond to maintenance and weather emergencies. Open Until Filled: Yes Rate of Pay: $45,727.50 to $54,873.00 annually, depending on experience Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. TITLE: Broadcast Engineer (Part Time) DEPARTMENT: IT REPORTS TO: Venue Technology Engineering, Sr. Manager FLSA: Non-exempt; Part-time WHAT SETS YOU APART We are looking for a motivated and technically curious Part-Time, Broadcast Engineer to join Team City. This position is designed for students or recent graduates interested in the technical side of stadium production and broadcast systems. As a Broadcast Engineer, you'll assist in the maintenance, operation, and support of broadcast systems, helping ensure the reliable transmission of audio and video content to viewers across platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with setup, maintenance, and operation of studio, control room, and transmission equipment. Support live and recorded broadcasts by monitoring signal flow and resolving technical issues. Help with installation and testing of new broadcast equipment and infrastructure. Work alongside engineers to troubleshoot audio/video quality issues and perform signal path checks. Document procedures, technical diagrams, and system configurations. Collaborate with production, IT, and editorial teams to support multi-platform content delivery. Other duties as assigned. QUALIFICATIONS It's never just a job at Orlando City SC and Orlando Pride. It's a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications: Currently pursuing or recently completed a degree in Broadcast Engineering, Electrical Engineering, Media Technology, or related field. Basic understanding of audio/video signal flow, SDI, IP broadcast, and transmission principles. Basic knowledge with QSYS. Will need to operate and trouble shoot QSYS audio and video system. Knowledge of setting up and operating Streamdeck and Bitfocus software. Familiarity with broadcast equipment such as cameras, switchers, audio mixers, and servers is a plus. Some experience with Adobe Creative Suite, OBS, Vmix or similar tools is beneficial. Strong problem-solving skills and attention to detail. Willingness to learn in a fast-paced, real-world media environment. Ability to attain and maintain a SafeSport certification. Ability to pass a background check. Ability to lift and move equipment when necessary (up to 50 lbs).

Compensation: $19.23/hour Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world's leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. We are looking for an organized and detail-oriented technician to receive and deploy equipment after verifying the equipment is in good, working condition. The technician is responsible for ensuring that assets are properly recorded in a designated tracking system, packed correctly for shipping or storage, prepare outgoing shipments and process incoming packages, and check that orders are accurate, contain all required components to the correct specifications, and are free from damage. Why should you consider TSI (part of TSI family of companies)? * Paid training * Team-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Track and log all inventory, ensuring there are no discrepancies or losses * Ability to troubleshoot, diagnose, and repair computer hardware * Apply the appropriate computer image based on the recipients' role * Respond to assigned requests/tickets within established guidelines * Accept deliveries of products and store accordingly * Properly pack/unpack items in a methodical way * Inspect all orders being received and shipped, checking for damage, defective parts, and missing items * Properly clean and sanitize returned equipment * Report and return any damaged products * Timely notify management of any issues with shipping or receiving * Record all items with the appropriate status in the designated tracking system Qualifications * High school diploma, GED or equivalent required * Prior experience and working knowledge of testing, diagnosing, and updating computer equipment * Prior experience working in a warehouse or handling inventory packing/shipping * Understanding of standard computer hardware (i.e. monitor, keyboard, computer, video cables, network cables, etc.) * Proficient personal computer skills including Microsoft Office * Strong attention to detail and organizational skills * Ability to work independently, follow established procedures, adhere to deadlines, and respond to rapidly changing priorities in a multi-tasked environment * Ability to work in a team fostered environment Work Environment: * This is an onsite position (not remote) * Ability to lift and/or move up to 50 - 75 pounds with or without accommodation * We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. * Experience troubleshooting Mac and Windows operating systems. * Provide first-line support for IT issues reported by users. * Triage all help desk tickets and respond / escalation of tickets as required. * Responsible for tickets involving issues and errors, new hire setup and equipment deployment. * Provide onsite and remote support via phone on / or remote session. * Perform timely updates for workstation hardware and software upgrades as required. * Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. * Must be able to work independently and be a quick learner. * Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. * Perform post-resolution follow up and document resolution. * Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE * A+ certification is preferred. * 2+ years in troubleshooting computer hardware and software issues. * Knowledge of Microsoft technologies such as Office, Active Directory, servers. * Knowledge of networking technologies such as IP, DNS, DHCP. * Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES * Strong Problem-solving. * Ability to work independently as well as in a team. * Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail * Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. * Exceptional customer service orientation. * Ability to absorb and retain information quickly. * Excellent communication and organizational skills as well as the ability to work as part of a team * A high degree of confidentiality required. * Ability to work in a fast-paced, always changing environment. * Ability to juggle multiple projects, tasks and issues.

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. Experience troubleshooting Mac and Windows operating systems. Provide first-line support for IT issues reported by users. Triage all help desk tickets and respond / escalation of tickets as required. Responsible for tickets involving issues and errors, new hire setup and equipment deployment. Provide onsite and remote support via phone on / or remote session. Perform timely updates for workstation hardware and software upgrades as required. Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. Must be able to work independently and be a quick learner. Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. Perform post-resolution follow up and document resolution. Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE A+ certification is preferred. 2+ years in troubleshooting computer hardware and software issues. Knowledge of Microsoft technologies such as Office, Active Directory, servers. Knowledge of networking technologies such as IP, DNS, DHCP. Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Strong Problem-solving. Ability to work independently as well as in a team. Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. Exceptional customer service orientation. Ability to absorb and retain information quickly. Excellent communication and organizational skills as well as the ability to work as part of a team A high degree of confidentiality required. Ability to work in a fast-paced, always changing environment. Ability to juggle multiple projects, tasks and issues.

Provides on-site support for computer hardware, peripheral, and data cabling issues. Repairs or replaces faulty hardware or cabling when dispatched to a restaurant. Maintains the hardware depot facility, which includes preparing new hardware, tracking warranty information, repairing faulty hardware and testing hardware prior to deployment. This position requires the ability to work after-hours "on call." Some travel required as needed. Essential Job Duties and Responsibilities The primary job duties and responsibilities of this position include but are not limited to: * Provides on-site support for computer hardware, peripheral, and data cabling issues. * Repairs computer equipment at the depot facility. * Tracks warranty information on hardware. * Other duties may be assigned to meet business needs Minimum Qualifications Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position. * High School Diploma Required * Communication: Excellent verbal and written communication skills for interdepartmental and customer interactions. * Ability to multi-task with good organizational, project management skills, and work well under pressure. Essential Physical Job Functions (with or without accommodation) * Physical requirements are the ability to perform a manual data input function for up to 50% of an 8-hour day on regular basis. * Lift, carry, push, and pull up to 50 lbs. * Maintain coordination and dexterity with frequent bending, stooping, reaching, and lifting. * Work in confined spaces and at varying heights, including below waist and above shoulder level. * Operate tools, machinery, and standard office equipment safely and effectively. * Perform duties indoors and outdoors in a range of temperatures and weather conditions. * Travel and move throughout job sites as needed. Pappas Restaurants is an Equal Opportunity Employer.

**Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). **Employee Benefits** - Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons - MORE employee discounts on lodging, food, gear, and mountain shuttles - 401(k) Retirement Plan - Employee Assistance Program - Excellent training and professional development - Referral Program To Learn More, please review the Benefits Eligibility Summary (****************************************************************************** **Job Summary:** The Seasonal PC Technician: Coordinator is an entry level, on-site, IT position that provides day-to-day support, maintenance, and assistance for all Vail Resorts IT approved hardware and software locally. The seasonal PC Technician supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, creating and updating documentation, and uses a work ticket management system to track progress and document solutions. The PC Technician works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for Vail Resorts employees and guests. The PC Tech prioritizes safety and guest service while living the company's core values to deliver excellent IT support. **Job Specifications:** + Starting Wage: $22.32/hr - $30.57/hr + Employment Type: Winter Seasonal 2025/2026 + Shift Type: Full Time hours available + Minimum Age: At least 18 years of age + Housing Availability: No **Job Responsibilities:** **Be Safe:** + Prioritize and ensure personal, coworker and guest safety in all aspects of your work. + Adhere to company safety policies and procedures. + Engage in company trainings and initiatives to support safety. **Serve Others:** + Provide tier one review and support of software/application issues, escalating as appropriate. + Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). + Support the deployment, relocation, and re-installation of Vail Resorts approved IT equipment in offices, outlets, special event sites, etc. + Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. **Drive Value for the Company:** + Provide support for resort and remote-location sales points and peripherals. + Provide end-user support of Vail Resorts IT managed technology, including workstations, peripherals, printers, telephones, time clocks, etc. + Configure, track, maintain and properly dispose of Vail Resort IT managed technology, including workstations, point of sale systems, hand-held devices, peripherals, etc. + Create and maintain accurate documentation, as assigned. + Strive for continual improvement and growth by actively participating in company and regional specific training, as well as corporate SOPs. + Suggest and support implementation of new ideas for improving user support and the guest experience. **Do Right:** + Follow and ensure that all users are following IT-related company procedures, guidelines and policies. + Perform tasks with integrity by always doing the right thing **Do Good:** + Engage and support the community--contribute to its success. **Be Inclusive:** + Welcome and engage with all guests and coworkers. + Support and engage in the company's diversity, equity and inclusion efforts. **Have Fun:** + Maintain a positive attitude with all aspects of the job. + Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. Other duties and projects assigned. **Job Requirements:** + Positive, enthusiastic, and friendly. + Solution oriented with desire to learn new skills. + Comfortable around technology. + Detail oriented and well organized. + Ability to sit and stand for long periods of time. + Work a schedule that will includes weekends and holidays. + Reliable transportation to work. + Be able to coordinate with off-site direct manager, and indirect manager on site. The expected pay range is $22.32/hr - $30.57/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. _Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._ _Requisition ID 513060_ _Reference Date: 01/01/2026_ _Job Code Function: IT Support_

Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Seasonal PC Technician: Coordinator is an entry level, on-site, IT position that provides day-to-day support, maintenance, and assistance for all Vail Resorts IT approved hardware and software locally. The seasonal PC Technician supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, creating and updating documentation, and uses a work ticket management system to track progress and document solutions. The PC Technician works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for Vail Resorts employees and guests. The PC Tech prioritizes safety and guest service while living the company's core values to deliver excellent IT support. Job Specifications: Starting Wage: $22.32/hr - $30.57/hr Employment Type: Winter Seasonal 2025/2026 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be Safe: Prioritize and ensure personal, coworker and guest safety in all aspects of your work. Adhere to company safety policies and procedures. Engage in company trainings and initiatives to support safety. Serve Others: Provide tier one review and support of software/application issues, escalating as appropriate. Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). Support the deployment, relocation, and re-installation of Vail Resorts approved IT equipment in offices, outlets, special event sites, etc. Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. Drive Value for the Company: Provide support for resort and remote-location sales points and peripherals. Provide end-user support of Vail Resorts IT managed technology, including workstations, peripherals, printers, telephones, time clocks, etc. Configure, track, maintain and properly dispose of Vail Resort IT managed technology, including workstations, point of sale systems, hand-held devices, peripherals, etc. Create and maintain accurate documentation, as assigned. Strive for continual improvement and growth by actively participating in company and regional specific training, as well as corporate SOPs. Suggest and support implementation of new ideas for improving user support and the guest experience. Do Right: Follow and ensure that all users are following IT-related company procedures, guidelines and policies. Perform tasks with integrity by always doing the right thing Do Good: Engage and support the community--contribute to its success. Be Inclusive: Welcome and engage with all guests and coworkers. Support and engage in the company's diversity, equity and inclusion efforts. Have Fun: Maintain a positive attitude with all aspects of the job. Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. Other duties and projects assigned. Job Requirements: Positive, enthusiastic, and friendly. Solution oriented with desire to learn new skills. Comfortable around technology. Detail oriented and well organized. Ability to sit and stand for long periods of time. Work a schedule that will includes weekends and holidays. Reliable transportation to work. Be able to coordinate with off-site direct manager, and indirect manager on site. The expected pay range is $22.32/hr - $30.57/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 513060 Reference Date: 01/01/2026 Job Code Function: IT Support

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits * Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons * MORE employee discounts on lodging, food, gear, and mountain shuttles * 401(k) Retirement Plan * Employee Assistance Program * Excellent training and professional development * Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Seasonal PC Technician: Coordinator is an entry level, on-site, IT position that provides day-to-day support, maintenance, and assistance for all Vail Resorts IT approved hardware and software locally. The seasonal PC Technician supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, creating and updating documentation, and uses a work ticket management system to track progress and document solutions. The PC Technician works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for Vail Resorts employees and guests. The PC Tech prioritizes safety and guest service while living the company's core values to deliver excellent IT support. Job Specifications: * Starting Wage: $22.32/hr - $30.57/hr * Employment Type: Winter Seasonal 2025/2026 * Shift Type: Full Time hours available * Minimum Age: At least 18 years of age * Housing Availability: No Job Responsibilities: Be Safe: * Prioritize and ensure personal, coworker and guest safety in all aspects of your work. * Adhere to company safety policies and procedures. * Engage in company trainings and initiatives to support safety. Serve Others: * Provide tier one review and support of software/application issues, escalating as appropriate. * Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). * Support the deployment, relocation, and re-installation of Vail Resorts approved IT equipment in offices, outlets, special event sites, etc. * Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. Drive Value for the Company: * Provide support for resort and remote-location sales points and peripherals. * Provide end-user support of Vail Resorts IT managed technology, including workstations, peripherals, printers, telephones, time clocks, etc. * Configure, track, maintain and properly dispose of Vail Resort IT managed technology, including workstations, point of sale systems, hand-held devices, peripherals, etc. * Create and maintain accurate documentation, as assigned. * Strive for continual improvement and growth by actively participating in company and regional specific training, as well as corporate SOPs. * Suggest and support implementation of new ideas for improving user support and the guest experience. Do Right: * Follow and ensure that all users are following IT-related company procedures, guidelines and policies. * Perform tasks with integrity by always doing the right thing Do Good: * Engage and support the community--contribute to its success. Be Inclusive: * Welcome and engage with all guests and coworkers. * Support and engage in the company's diversity, equity and inclusion efforts. Have Fun: * Maintain a positive attitude with all aspects of the job. * Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. Other duties and projects assigned. Job Requirements: * Positive, enthusiastic, and friendly. * Solution oriented with desire to learn new skills. * Comfortable around technology. * Detail oriented and well organized. * Ability to sit and stand for long periods of time. * Work a schedule that will includes weekends and holidays. * Reliable transportation to work. * Be able to coordinate with off-site direct manager, and indirect manager on site. The expected pay range is $22.32/hr - $30.57/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 513060 Reference Date: 01/01/2026 Job Code Function: IT Support

Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits! Responsibilities Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment. Essential Job Functions: * The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures. * Install, troubleshoot and optimize IP AV devices including Hardware and Software issues. * Troubleshoot network connectivity issues and install/re-install cable as necessary. * Provide basic network administration support including VLAN creation. * Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise. * Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues. * Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment. * Assist in ensuring that customer requests via the ticketing system are managed to closure. * Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned. * Maintains all LCD, LED monitors and displays on the property. * Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed * Maintain a clean and organized work area as directed. * Perform administrative tasks as may be required by local and corporate policy. * Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues. * Perform a variety of tasks as required by sister properties. * Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. * Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication. * Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. * Perform other duties as assigned. Qualifications Qualifications: * High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred. * Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered. * Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment. * Experience with digital encoders, Direct TV, and digital audio equipment is a plus. * Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required. * Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.). * Experience installing, configuring and troubleshooting network AV devices. * Experience installing wall mounted TV's in a production environment. * Experience working with the basics of Cisco switches; the ability to configure a VLAN. * Well-developed written and verbal communication skills along with strong time management and interpersonal skills required. * Must possess a positive demeanor and work well in a team environment. * Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up. * Must have strong analytical and problem-solving abilities. * Willingness to work in stressful situations in front of multiple demanding customers. * A neat appearance and professional conduct are required.

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities SUMMARY: Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Documents, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Utilizes experience and judgment to plan and accomplish goals with limited supervision. In addition, leads projects, provides training / support to Service Tech I/II, and oversees the Service Desk, including tier 3 support. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintains existing IT standards and best practices. * Analyzes data to identify trends requiring modifications / additional IT standards and best practices. * Assists systems / networking team. * Provides tier 3 support for complex technical issues. * Delivers training, support and mentoring to IT Service Tech I & II. * Administers Service Desk work orders for quality assurance. * Leads projects to successful completion. * Provide exemplary guest service to internal and external guests. * Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software. * Determines the true nature and scope of an issue utilizing established troubleshooting procedures. * Provide support and training to users within established guidelines. * Collaborates with IT team members to insure efficient operation of Seminole Gaming technology. * Follows established Work Flow processes for Service Desk, task assignments and escalations. * Completes assignments within established SLA's and project deadlines. * Communicates system issues and incidents to impacted parties as instructed by task leads/department head. * Performs and documents duties according to established operational policies and procedures (SOP). * Adheres to defined SOPs, departmental, property and organizational policies. * Must be available to work different shifts including nights, weekends and holidays. * Other duties as assigned. Qualifications Skills & Experience Requirements: * Minimum 3 years in a technical support role and bachelor degree in Information Technology or industry equivalent. * Technical certifications or industry equivalent required. * Professional written and verbal communications skills. * Friendly and service-oriented. * Able to work any shift. * Able to work in isolation for a full shift. * Current Driver's License and reliable transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must adhere to the Seminole Tribe's Policies and Procedures. * Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software * Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues. WORK ENVIRONMENT: * May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen For a listing of all opportunities at Seminole Gaming, please go to ********************** Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).