Information Technology Specialist jobs at Apex Systems

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper Pizza restaurants, is seeking an Intern for the Spring semester in our Media Network, Licensing & Entertainment Department. This is a paid internship that will provide you an opportunity for professional growth and development. This program will not qualify for college credit (exceptions may apply). This exciting opportunity will be based at our Corporate Support Center in Irving, TX and is 40 hours a week during typical working hours of 8:30am to 5:30pm. This Internship will require in-person attendance. In this role you will be supporting the Global Licensing, Media & Entertainment division, with the objective to leverage the CEC brand to generate incremental revenue and value through Media Network partnerships, and licensed opportunities. You will have the opportunity to learn: How to pitch and execute DOOH Media and co-branded promotional programs, including proposal assembly, inventory valuation, creative development and review, and recap requirements. Brand Licensing fundamentals, including category overviews, creative collateral development, contract negotiations, fee and royalty structures, categories, etc. Content development and production fundamentals, including ideation to production, audio/visual elements, show FX, costume character and puppet programs. Applicable majors/interests: Sponsorship, Partnership Marketing, Media Sales, Promotions, Licensing, Product Development (Merchandise & E-Commerce), Branded Entertainment, Location Based Entertainment General responsibilities may include (but not limited to): Research brand campaigns applicable to CEC demographic, identify potential partners/campaigns, contribute to lead database for Media Network. Participate in team meetings and contribute to ideation around partner programs for sales proposals and confirmed promotions. Contribute to development and execution of Partner promotions. Support Entertainment division within venue character program and video production, inclusive of basic editing, show FX programming, testing, file duplication, and archiving. Conduct competitive analysis and present findings to CEC Leadership. YOU SHOULD HAVE: A Bachelor's degree in process Be at least 18 years of age A strong interest in Licensing, Sponsorship and Promotions Ability to appropriately handle confidential and sensitive information Microsoft Office Experience with strong aptitude in Excel Excellent attention to detail Ability to communicate effectively with both internal and external customers Solid business acumen

LOCAL CANDIDATES ONLY AS THIS IS AN AFTER-HOURS, WEEKEND PART-TIME POSITION. We are seeking an experienced, hands-on, IT Specialist. The ideal candidate will have strong technical skills, leadership abilities, and a strategic mindset to help drive our business forward. NOTE:This is a hardware-related role, not programming/software. Responsibilities: Perform the day-to-day operations of the IT department, including managing work order tickets and external vendors. Maintain our network infrastructure, including servers, routers, and switches. Ensure the availability and reliability of our IT systems, including troubleshooting and resolving IT issues promptly. Ensure the proper function of our POS system, PMS system, and telecommunications systems. Maintain cybersecurity measures to protect our systems and data. Stay up-to-date with the latest IT trends and technologies, and make recommendations for technological improvements. Collaborate with other departments to understand their IT needs and develop solutions to meet those needs. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field is desired. At least 3 years of experience in IT. Strong technical skills, including knowledge of networking, cybersecurity, and cloud computing. Excellent communication skills. Ability to work well under pressure and in a fast-paced environment. Familiarity with Property Management/Hospitality applications, such as Radiant and/or RMS. POS applications, such as Aloha. Experience with Windows Server, SQL, and Accounting applications. Work schedule 8 hour shift Weekend availability Overtime Holidays Benefits Employee discount

Job Details Langhorne, PA Full Time 2 Year Degree $55000.00 - $60000.00 Salary/year Up to 25% Day Information TechnologyDescription Join us at Delta Community Supports, Inc. (“Delta”), where every day brings the opportunity to make a difference in the lives of others! As leading provider of support services for individuals with intellectual and developmental disabilities, we're on a mission to empower and enrich the lives of those we serve. Are you passionate about fostering independence, promoting inclusion, and creating meaningful connections? If so, come be a part of our dynamic team where innovation, compassion, and dedication drive our every endeavor. Embark on a rewarding career journey with Delta Community Supports, Inc., and help us shape a brighter future for all! Delta Community Supports, Inc. is seeking an organized and efficient Help Desk Technician - Level 2 for our Information Technology Department. Must have with excellent communication skills, strong analytical and problem solving skills and resilient customer service and collaboration skills. Responsible for maintaining, configuring, and troubleshooting hardware, software, and network systems. Provides Tier II support to end-users, assists with IT projects, documentation, and ensures compliance with IT policies and cybersecurity standards. Supports multiple locations in PA and NJ as needed. Key Responsibilities: Respond to and resolve end-user help desk tickets. Assist with IT projects, asset management, and documentation. Perform routine maintenance, setups, and configurations of hardware/software. Support Microsoft OS, Office Suite, antivirus/malware software, PCs, laptops, and network devices. Escalate complex issues to Systems Administrator or CIO. Conduct user training and develop procedural documentation. Travel between offices and facilities as required. Qualifications Bachelor's/Associates Degree in IT or a related field Valid driver's license in the state of residence Two (2) to Five (5) years in an IT or technology-related field; appropriate additional experience may be considered in place of the educational requirements Benefits 401 (k) Match program, with a generous match of 3%. Comprehensive healthcare coverage, including medical, dental, and vision insurance plans. Company-paid life Insurance coverage for full-time employees Voluntary supplemental Insurance options for additional coverage. Company paid holidays, sick time, and vacation time. Employee Assistance Program (EAP) provides eligible employees with confidential counseling, support services, and resources to enhance well-being and maintain work-life balance. Professional development and internal advancement opportunities. Please note that participation in the listed benefits is contingent upon eligibility criteria. EOE M/F/D/V

Under minimal supervision, performs diversified duties required to install, move, and maintain all infrastructure equipment and servers that support the various users and systems across the Corporation's properties. Works with the Systems Administrators to assist with the design and maintenance of both network equipment and servers. All duties are to be performed within the guidelines of the Rivers Casino - Portsmouth's policies and procedures, Internal Control Standards and objectives. Shift Availability: * Day Shift: 8am - 4:30pm Supervisory Responsibilities: * None Duties/Responsibilities: * Complete work requests as directed by the Manager of Technology Services regarding installation of systems, voice/data network connections and coordinating work with users. * Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections. * Create and update all documentation relating to systems, network equipment, and user locations. * Perform routine preventative maintenance for all server and network infrastructure equipment and works with the Manager of Technology Services and peers to resolve issues. * Work with the IT Security department to administer, maintain, develop and implement policies and procedures for ensuring the security and integrity of the infrastructure. * Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment. * Maintain a current understanding of all policy and guidelines regarding information security including the Rivers Casino - Portsmouth Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. * Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. * Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. * Must complete all required Rivers Casino - Portsmouth Training programs within nine (9) months from commencement of employment. * Attend all necessary meetings. * Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. * Other duties may be assigned Minimum Education and Experience Requirements: * Must be 21 years of age or older upon employment. * Associate degree or experience equivalent to the completion of four (2) years of college coursework in computer science, management information systems or a closely related field or equivalent work experience. * One (1) to three (3) years work experience with Desktop Operating Systems, Server Operating Systems, and Basic Networking Concepts. * Experience in telecommunications or convergence environments preferred. * Previous experience providing IT support in a 24-hour operational environment preferred. * Experience with wiring schemes including optic fiber preferred. * Must be able to demonstrate proficiency in Microsoft Windows XP, 7, 8 &10. * Must be able to demonstrate proficiency in Microsoft Windows Server 20xx. * Experience with Linux Server Operating Systems is preferred. * Previous experience working in VMware Virtualization Software is preferred. * Previous customer service experience preferred. Knowledge, Skills, and Abilities: * Must possess excellent communication skills. * Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors. * Must have the ability to deal effectively and interact well with the customers, vendors and employees. * Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. * Must be resourceful, utilizing all resources that are available to resolve issues. * Must demonstrate good judgment. * Must be a team player with strong interpersonal skills. * Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. * Must be willing to work nights, weekends and holidays as required. * Must be able to be approved for and maintain a valid Gaming license. * Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues. Certifications, Licenses, and/or Registrations: * Gaming license/registration as required by jurisdiction(s). * A+ and Network+ Certification from CompTIA are required. Physical Requirements: * Must be able to stand, walk, and move through all areas of the casino. * Ability to lift a minimum of sixty (60) pounds. * Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. * Must be willing to work nights, weekends and holidays as required. * Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Organization The Leona M. and Harry B. Helmsley Charitable Trust (“Helmsley”) is a global philanthropy driven by a vision of building better futures for people by increasing access to healthcare, advancing new research and ideas, and improving the quality of everyday life. Helmsley strives to make a meaningful impact in its focus areas, matching its significant financial assets with a rigorous and results-oriented approach. Helmsley is committed to close and productive partnerships with its grantees, as well as with other funders and impact players in government, academia, and the private sector who share its interests and goals. Above all, Helmsley endeavors to be forward-thinking in every aspect of its work and will take risks that others cannot or will not take when the risk/reward trade-off warrants. Since 2008, when Helmsley began its active grantmaking, it has committed more than $4.5 billion. For more information on Helmsley, please visit *************************** Position Summary The Information Technology Technician is an integral part of the IT team and has an end user customer service focus. This position is the first line of response to provide onsite and remote technical support for hardware, software, A/V, network, and mobile issues. This position will also work with end users and other stakeholders to implement and roll out new technology and training initiatives. The IT Technician reports to the IT User Support Manager and works with all department and program staff as well as outside service providers. Essential Duties and Responsibilities Serve as first point of contact for technical assistance providing in-person and remote support. Resolve, escalate, and track issues ensuring timely resolution, clear communication, and white glove customer service. Install, setup, configure, and troubleshoot computer hardware, printers, copiers, network, phones, mobile, and peripheral devices. Perform routine maintenance and repairs to equipment and arrange or coordinate servicing needs. Purchase and order new equipment, maintain hardware and software inventory. Coordinate with staff and provide A/V support for internal and external meetings (both in-person and virtual). Work with vendors to troubleshoot and address A/V issues. Coordinate on and off boarding of staff. Work with stakeholders to manage security groups and set up or terminate accounts. Develop training materials, provide on-site orientation, and continual instruction to new users and existing staff on current and new technologies. Assist in determining the appropriate software and hardware solutions to meet needs. Support rollout of new hardware, software, security measures, and other IT initiatives. Work with the IT department and outside vendors to document issues, troubleshooting steps, resolutions, procedures, and best practices. Perform other and related duties as assigned. Desired Qualifications Minimum 2-3 years of experience as an IT Technician or other relevant position Degree in Information Technology or relevant field preferred Understanding of diverse computer platforms, e.g., laptops, desktops, mobile devices Proficient in Microsoft Office and Windows in a domain environment Excellent diagnostic and problem-solving skills Excellent customer service skills Flexibility and adaptability commensurate with working in a fast-paced environment Able to meet deadlines with strong planning, organization, and time management skills Excellent communication skills, including the ability to convey technical information in a clear, concise manner that is understandable by all staff members both with presentations and creation of documentation Must thrive in a team setting, but work well independently and self-sufficiently An up-beat attitude under pressure, and the ability to work collaboratively Knowledge of internet security and data privacy principles a plus Knowledge of SharePoint or experience with Web development a plus Salary, Health, Well-being, and Living Our Mission Helmsley is dedicated to creating stronger, healthier futures for communities in the U.S. and around the world. Helmsley colleagues are intelligent, creative, forward thinking, and strongly committed to working productively with each other and with our grantee partners. Each was drawn to Helmsley by the same opportunity: to help build this young organization into a leading global charitable institution that will drive meaningful and measurable positive change in lives throughout the U.S. and around the world for years to come. Helmsley is committed to offering competitive and equitable compensation commensurate with experience. The targeted starting salary range for this position is $73,000 - $80,000. Comprehensive benefits currently offered to employees (subject to change) include: Employer-paid medical, dental, and vision for employees and their families Generous 401(k) employer contribution Hybrid work schedule (up to two remote days a week) 23+ paid vacation and sick days 13+ paid holidays End of year office closure Summer Fridays Tuition reimbursement Personal and team professional development opportunities Application Information To apply for this position, please submit a cover letter and resume (in Word or PDF format) to the posting listed on the Helmsley Career Page. If a reasonable accommodation is needed to participate in the job application process, please contact ********************. The position is based at Helmsley's main office in New York City. Only those selected for an interview will be contacted. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. All persons hired must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Helmsley will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Except when working remotely as permitted by Helmsley's temporary hybrid work policy, the ability to work and collaborate in person with colleagues at Helmsley's office is an essential function of this job. The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Helmsley provides equal employment and promotional opportunities to all employees and applicants for employment based upon individual capabilities and qualifications without regard to race, color, religion, sex, gender identity, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law.

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

BIG BENEFITS OF WORKING AT THE MINT: Weekly Pay $43,888- $50,000 DOE Competitive Medical, Dental, and Vision Benefits Fully paid Company Life Insurance 401K with Company Match FSA/HSA We have BIG FUN! JOB RESPONSIBILITIES: Responsible for deployment of all new PC hardware, printers, and desktop application software. Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS90, etc. Maintain ticketing system Supports phone system and cell phones. Takes initiative to develop and implement solutions to problems that result in a more efficient and cost-effective systems and/or procedures. Maintains a spare parts inventory to facilitate timely repair of systems and infrastructures. Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs. Complies with all policies and procedures, rules, and regulations. Performs other duties as required. Report daily to Level 2 support for daily assignments. MINIMUM QUALIFICATIONS: Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor's Degree preferred but not required. In lieu of degree, 4+ years of relevant experience will be considered. Industry certifications preferred but not required. Work is generally performed in an office and gaming setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required. EDUCATION AND EXPERIENCE: Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming. Knowledge of the capabilities and limitations of hardware. Knowledge of information systems, technologies, and applications. Knowledge in basic operation/support of VOIP Phone systems. Knowledge in the supporting Point of Sale systems. Knowledge in all phases of PC hardware setup, configuration, and routine support. Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation. Must be proficient in basic systems support of Microsoft Windows 2008, 2012 and 2016 Server Operating Systems. Must be proficient in the setup and administration of Office 365 Administration. Must be proficient in support, update and administration of Microsoft desktop operating systems including XP, Windows 7, and Windows 10. Knowledge in use of various virus control software applications, i.e., MalwareBytes and email filter. Knowledge in supporting data communications infrastructures and related hardware/software. Ability to communicate effectively both verbally and in writing. Ability to analyze situations and adopt appropriate courses of action. Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment. Ability to isolate system problems quickly and take proper corrective action. Ability to understand and translate technical terminology and reports into a clear and logical format. Skill in presenting and explaining technical information to others. Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions. Skill in system troubleshooting and problem-solving. Adhere to additional training as required. The Mint Gaming Hall an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law

Infrastructure & Systems Administrator ( Manager Level) Our Blend The Coffee Bean & Tea Leaf is one of the world's largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore. The Coffee Bean & Tea Leaf is on an inspiring journey to become the world's coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea-viewing every cup as an opportunity to impact someone's day. Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person. Passion is contagious, and we've got a serious case of it. If you are just as passionate as we are, come join our Brew Crew! Brew Crew Opportunity We are seeking an experienced Infrastructure & Systems Administrator to oversee and enhance the foundational IT infrastructure that supports both our corporate and café operations. This role is responsible for the secure, stable, and scalable operation of our networks, systems, and core business applications. It primarily focuses on maintaining infrastructure integrity, managing escalated technical issues, and supporting implementation of IT projects-while working alongside global IT teams, vendors, and market partners. While the role may involve some direct interaction with end users, it is not primarily a frontline support function. Key Responsibilities In this role, you will work on: Infrastructure & Network Operations Configure, monitor, and maintain local and cloud infrastructure-including servers, networks, firewalls, VPNs, and wireless access points across offices and café sites. Lead infrastructure lifecycle activities such as system upgrades, patch management, hardware refreshes, and performance tuning. Coordinate and resolve escalated network or systems issues, ensuring minimal disruption to business operations. Support disaster recovery planning and implementation, including backups, failover testing, and infrastructure resilience improvements. Document system architecture, configurations, and standard operating procedures to support consistency and handovers. Systems & Application Administration Administer and support key corporate and operational systems such as Office 365, POS back-office platforms, inventory and labor tools, and other regionally deployed applications. Manage user provisioning, access rights, device readiness, and onboarding/offboarding in collaboration with support and HR teams. Work with vendors and global teams to deploy new technology or systems, ensuring compliance with local market needs and standards. Support system rollouts and integration testing for local projects and deployments. IT Support Coordination & Process Improvement Act as the escalation point for complex or unresolved IT issues, working with frontline support, vendors, and global service desks to drive resolution. Provide occasional hands-on troubleshooting for high-impact incidents or specialized configurations, especially for leadership or executive staff. Contribute to the refinement of IT operational processes, including asset management, licensing, onboarding workflows, and automation opportunities. Participate in cross-functional and regional IT initiatives, contributing infrastructure and system expertise to broader technology goals. Your Ingredients Qualifications & Experience Bachelor's degree in Computer Science, Information Systems, or related field preferred. Minimum 3 years of experience in infrastructure, systems, or network administration. Experience in distributed environments with multiple locations; retail, hospitality, or QSR sector experience strongly preferred. Technical Skills Strong knowledge of network protocols, LAN/WAN, VPNs, firewalls, DNS/DHCP, and wireless infrastructure. Experience with Cisco Meraki, Fortinet, or equivalent network/security platforms. Proficiency in Microsoft Office 365, endpoint management tools, and virtualization technologies. Familiarity with backup systems, disaster recovery strategies, and failover planning. Experience administering or integrating restaurant POS systems is a plus. Soft Skills Strong troubleshooting, diagnostic, and analytical skills for issue resolution and root cause analysis. Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. High attention to detail, with strong organizational and documentation skills. Demonstrated ability to manage multiple priorities, work independently, and take ownership of solutions. Discretion in handling confidential information and access privileges. Physical Requirements Able to lift and move equipment up to 50 lbs. Occasional hands-on work in office environments (e.g., installing hardware under desks or in IT closets). Performance & Rewards At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another. Perks: Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more Discounts on our Coffee and Tea Gym Discounts Mobile phone plan benefits Pay Range: $85,000-$100,00 annually with eligibility for 10% bonus Observed Holidays Vacation Pay Sick Pay This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote. Our ‘FROTH' VALUES We believe in the fundamental truths that guide us through our daily lives: FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture. RESPECT - We are inclusive and honor each other's values, opinions and diversity. OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day. TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business. HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves. At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work. International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status. The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job DescriptionQ Center is looking for a Full Time IT Administrator to join our team! Job Summary The IT Administrator is responsible for managing, maintaining, and supporting Q Center's technology infrastructure to ensure secure, reliable, and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IT policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data. This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm.Starting rate for this position is $70,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience: Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field required. Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management Experience with Cisco Routers, SonicWall Firewalls, and Cisco Switching components/infrastructure. Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers. Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools. Physical requirements: Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction. Define and implement department objectives and standard operating procedures. Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet. Conduct departmental training, departmental meetings developing associate morale and skills. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain a clean, organized work area and manage all necessary department supplies. Ensure overall associate and guest satisfaction and safety is achieved. Perform other related duties as assigned. Maintain servers, networks, operating systems, and hardware devices. Perform system updates, backups, and routine maintenance. Troubleshoot hardware, software, and network issues. Assist users with technical problems and access requests. Create, manage, and secure user accounts, permissions, and roles. Enforce access control and authentication policies. Monitor systems for security threats. Implement security tools, patches, and policies. Support backup and disaster recovery processes. Track uptime, performance, and resource usage. Identify and resolve bottlenecks or failures. Maintain inventory of hardware and software. Handle software installations, licensing, and updates. Assist with technology upgrades, migrations, and new system implementations. Recommend improvements to enhance efficiency and reliability. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.

Responsibilities Resolve IT system issues for restaurants, management and corporate office staff via phone, email, remote desktop access and site visits Identify restaurant and back office technical issues and use appropriate troubleshooting steps leading to resolution Manage and maintain IT infrastructure such as point of sale systems, servers, workstations, laptops, network devices, surveillance and phone systems. Supervises 3rd party work to ensure professional and security standards are maintained. Assist with new infrastructure and application initiatives that are developed, purchased, or outsourced to meet business needs Train end users on IT related systems, software, and processes Write support knowledge articles, how-to documentation, and process and procedure task lists. Stay abreast of technology changes, emerging technologies, and relevant regulatory requirements Be available on call as needed Requirements: 3-5 years relevant IT experience Restaurant/Retail experience preferred Experience with Micros and Toast POS systems strongly preferred Familiarity and experience working with Google Suite, MS Office, Windows, MacOS, IOS, IT ticketing systems, remote systems management software, surveillance systems Understanding of low voltage wiring installation and troubleshooting Undergraduate degree in Computer Science or a similar technology related field or relevant work experience required Self-starter with willingness to work hands-on Excellent problem-solving skills: recognize, analyze and resolve effectively Must be detail-oriented and organized with excellent communication skills, verbal and written with technical and non technical audiences Passion to learn, develop, and grow Willing and capable of regularly scheduled after hours and weekend on-call work

Job Details Wing Inflatables Arcata - Arcata, CA Full Time $70000.00 - $80000.00 Salary Negligible Day Information TechnologyDescription WHO WE ARE: For over 30 years, Wing Inflatables has built a reputation for delivering high-performance inflatable solutions to those who rely on safety and durability-rescue workers, Coast Guard teams, Navy SEALs, rafting guides, and kayakers. Our mission is to support professionals and adventurers alike with equipment that performs with lightweight speed, agility, and confidence on the water. JOB PURPOSE: As an IT Administrator II, you will play a key role in supporting the technology needs of our local office and factory. This is a full-time, in-office position at our Arcata, California location - it is not a remote role. You will respond to user requests and tickets on-site, as well as provide support for users at other Wing Group locations. Your responsibilities will include installing and configuring software and hardware, performing system upgrades, and providing user training. You will also collaborate with IT Administrators based in Wing Group offices worldwide, while serving as the primary IT support resource for the local team. STRUCTURE: This position reports to the Manager, IT Applications & Infrastructure and does not have direct reports. RESPONSIBILITY Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. Creates and update documentation of IT processes, policies, licensing, and systems. Present equipment and policy training to staff and end users. Plans, develop and implements recovery and backup procedures. Communicate IT plans, tasks and modifications to relevant stakeholders and employees. Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. Qualifications REQUIREMENTS 1-2 years experience with M365, Entra and Federated identity concepts 1-2 years' experience with Windows in an Enterprise environment 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred Relevant 2-year diploma or greater, or equivalent industry experience Ability to work independently with minimal supervision Excellent interpersonal skills with a customer service mindset 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V The ability to travel to all the locations that we operate in Must be a U.S. citizen, permanent resident (Green Card holder), or a "protected person" under 8 U.S.C. 1324b(a)(3). Cannot be debarred under ITAR or EAR regulations. Criminal Record Check ASSETS Microsoft Certified Azure, CCNA, or other relevant certifications Cybersecurity certifications

Job Details Mustang Survival - Jacksonville, FL Full Time 4 Year Degree Information TechnologyDescription WHO WE ARE: For over 30 years, Wing Inflatables has built a reputation for delivering high-performance inflatable solutions to those who rely on safety and durability-rescue workers, Coast Guard teams, Navy SEALs, rafting guides, and kayakers. Our mission is to support professionals and adventurers alike with equipment that performs with lightweight speed, agility, and confidence on the water. JOB PURPOSE: As an IT Administrator II, you will play a key role in supporting the technological needs of our local office and factory. This is a full-time, in-office position at our Jacksonville, Florida location - it is not a remote role. You will respond to user requests and tickets on-site, as well as provide support for users at other Wing Group locations. Your responsibilities will include installing and configuring software and hardware, performing system upgrades, and providing user training. You will also collaborate with IT Administrators based in Wing Group offices worldwide, while serving as the primary IT support resource for the local team. STRUCTURE: This position reports to the Manager, IT Applications & Infrastructure and does not have direct reports. Qualifications RESPONSIBILITY Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. Creates and update documentation of IT processes, policies, licensing, and systems. Present equipment and policy training to staff and end users. Plans, develop and implements recovery and backup procedures. Communicate IT plans, tasks and modifications to relevant stakeholders and employees. Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. REQUIREMENTS 1-2 years experience with M365, Entra and Federated identity concepts 1-2 years' experience with Windows in an Enterprise environment 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred Relevant 2-year diploma or greater, or equivalent industry experience Ability to work independently with minimal supervision Excellent interpersonal skills with a customer service mindset 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V The ability to travel to all the locations that we operate in Must be a U.S. citizen, permanent resident (Green Card holder), or a "protected person" under 8 U.S.C. 1324b(a)(3). Cannot be debarred under ITAR or EAR regulations. Criminal Record Check ASSETS Microsoft Certified Azure, CCNA, or other relevant certifications Cybersecurity certifications

Job Details Florence, OR Full TimeDescription Starting Wage: $19.50 hour The IT Technician provides first contact support; dispatches, monitors and communicates status of IT request. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Records, researches and patches level 1 and 2 support ensuring closure and documentation of request. Installs desktop applications and updates as required. Responds to questions concerning access to various software programs and other network resources. Receives, prioritizes and responds to service calls for incident resolution and documentation. Provides training to users as necessary. Monitors and elevates overdue service tickets. Recognizes and suggests areas for IT support staff improvements. Communicates to management high impact incidents, problems and requests Analyzes and trends incident requests. Meets or exceeds departmental metrics as established over time. Quickly restores services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action. Other duties as directed by management. WORK ENVIRONMENT While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. Qualifications EXPERIENCE, EDUCATION AND ELIGIBILITY Minimum age requirement for this position is 21 years old. Must have a minimum 2 years' experience in information technology field required. Must possess a High School diploma or equivalent. Must have A+ certification within 90 days of hire. Must have ITF+ certification within 90 days of hire. Must have valid driver's license and adequate transportation for travel between casino locations. Ability to type 40 WPM. Prefer 1 year of experience working on IGT Advantage software. Prefer 1 year of experience working on Agilysys InfoGenesis and Versa software. Prefer a background in Microsoft technologies including Office Suite (Word, Excel, Outlook, and PowerPoint). Ability to define problems/incidents, collect data, establish facts and draw valid conclusions. Strong attention to detail. Demonstrate fundamental understanding of ITIL processes. Strong written/oral communication and interpersonal skills. Network+ certification highly encouraged. Security+ certification highly encouraged. Strong knowledge of networking devices (Switches, routers, firewalls). Strong knowledge of peripheral devices (printers, copiers, FAX). Strong knowledge of data communication protocols and diagnostic tools (TCP/IP, telnet, Ping, Trace route, NSLookup). Basic knowledge and/or experience with telecom technologies (cell phones, desk phones) Knowledge of client connectivity and remote access tools. Knowledge of EIA/TIA communication standards. Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means. Comply with pre-employment, random and reasonable suspicion alcohol and drug testing. Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission. Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events. PHYSICAL REQUIREMENTS Must be able to sit, stand and/or walk for up to 8 hours. Must be able to carry, reach, twist, bend and squat frequently. Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 60 pounds with assistance as needed. SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose. EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions. At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work. Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services. Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions. Join us and make a meaningful impact. Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled. Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays. Description Markon is seeking a Systems Engineer Level 1 to support mission-focused system development and operational integration efforts. The Systems Engineer will apply foundational systems engineering principles to support requirements development, architecture alignment, documentation, and cross-discipline coordination in support of an Intelliegence Customer. Responsibilities Support development of systems engineering documentation, including Systems Engineering Plans, Requirements Specifications, and Interface Control Documents. Assist in developing, allocating, and managing system and functional requirements aligned with DoDAF, SOA, and data-flow architectures. Participate in Integrated Product Teams (IPTs), design reviews, test reviews, and Configuration Control Board (CCB) activities. Support design and integration of data workflows and system interfaces, including solutions leveraging Apache NiFi. Assist with interface definition, configuration management, and lifecycle documentation updates. Support derivation and validation of lower-level requirements to ensure traceability and verifiability. Assist in development of system design solutions and verification approaches. Support development of Information Assurance requirements, including security and access control considerations. Provide input to program artifacts such as Work Breakdown Structures (WBS) and Integrated Master Plans (IMP). Qualifications Active TS/SCI w/ Polygraph Bachelor's degree in Engineering, Computer Science, or a related technical field. Minimum of 7 years of relevant experience, including operational or mission support experience. Experience or familiarity with Apache NiFi for data flow management or system integration. Basic understanding of systems engineering life-cycle processes and requirements management. Familiarity with DoD architectures (e.g., DoDAF) and enterprise system environments. Exposure to Information Assurance and security principles. Ability to collaborate across technical teams and communicate effectively with diverse stakeholders. Salary Range USD $150,000.00 - USD $170,000.00 /Yr. The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits! Responsibilities Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment. Essential Job Functions: * The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures. * Install, troubleshoot and optimize IP AV devices including Hardware and Software issues. * Troubleshoot network connectivity issues and install/re-install cable as necessary. * Provide basic network administration support including VLAN creation. * Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise. * Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues. * Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment. * Assist in ensuring that customer requests via the ticketing system are managed to closure. * Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned. * Maintains all LCD, LED monitors and displays on the property. * Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed * Maintain a clean and organized work area as directed. * Perform administrative tasks as may be required by local and corporate policy. * Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues. * Perform a variety of tasks as required by sister properties. * Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. * Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication. * Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. * Perform other duties as assigned. Qualifications Qualifications: * High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred. * Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered. * Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment. * Experience with digital encoders, Direct TV, and digital audio equipment is a plus. * Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required. * Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.). * Experience installing, configuring and troubleshooting network AV devices. * Experience installing wall mounted TV's in a production environment. * Experience working with the basics of Cisco switches; the ability to configure a VLAN. * Well-developed written and verbal communication skills along with strong time management and interpersonal skills required. * Must possess a positive demeanor and work well in a team environment. * Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up. * Must have strong analytical and problem-solving abilities. * Willingness to work in stressful situations in front of multiple demanding customers. * A neat appearance and professional conduct are required.

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Responsibilities * Responsible for level 1 help desk support at Hard Rock Bristol. * This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino. * Available to work in a 24 hour, 7 day a week environment. * Interface with company team members regarding computer program requests or problems. * Ensure the computer/equipment areas are maintained in a clean and orderly fashion. * Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion. * Stay abreast of the state of the art in computer technology and systems. * Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned. * All other duties as assigned. Qualifications Minimum of five years' work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset. Additional Details KNOWLEDGE OF: * Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills. * Working technical knowledge of current network protocols, operating systems, and standards. * Minimum of one (1) year of Information Systems experience or college level course work. * A+ Certification highly desirable. ABILITY TO: * Strong understanding of the organization's goals and objectives. * Ability to present ideas in business-friendly and user-friendly language. * Highly self-motivated and directed, with keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize tasks in a high-pressure environment. * Strong customer service orientation. * Experience working in a team-oriented, collaborative environment. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted during work. * Be flexible to work varying shifts and time schedules as needed. Age Requirements 21+

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities SUMMARY: Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Documents, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Utilizes experience and judgment to plan and accomplish goals with limited supervision. In addition, leads projects, provides training / support to Service Tech I/II, and oversees the Service Desk, including tier 3 support. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintains existing IT standards and best practices. * Analyzes data to identify trends requiring modifications / additional IT standards and best practices. * Assists systems / networking team. * Provides tier 3 support for complex technical issues. * Delivers training, support and mentoring to IT Service Tech I & II. * Administers Service Desk work orders for quality assurance. * Leads projects to successful completion. * Provide exemplary guest service to internal and external guests. * Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software. * Determines the true nature and scope of an issue utilizing established troubleshooting procedures. * Provide support and training to users within established guidelines. * Collaborates with IT team members to insure efficient operation of Seminole Gaming technology. * Follows established Work Flow processes for Service Desk, task assignments and escalations. * Completes assignments within established SLA's and project deadlines. * Communicates system issues and incidents to impacted parties as instructed by task leads/department head. * Performs and documents duties according to established operational policies and procedures (SOP). * Adheres to defined SOPs, departmental, property and organizational policies. * Must be available to work different shifts including nights, weekends and holidays. * Other duties as assigned. Qualifications Skills & Experience Requirements: * Minimum 3 years in a technical support role and bachelor degree in Information Technology or industry equivalent. * Technical certifications or industry equivalent required. * Professional written and verbal communications skills. * Friendly and service-oriented. * Able to work any shift. * Able to work in isolation for a full shift. * Current Driver's License and reliable transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must adhere to the Seminole Tribe's Policies and Procedures. * Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software * Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues. WORK ENVIRONMENT: * May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen For a listing of all opportunities at Seminole Gaming, please go to ********************** Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).