APN jobs - 246 jobs

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

**Senior Director, Global Executive Events & Content Strategy** **About the Role** * Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit *********************** is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Overview The Global Engagement Manager is a key member of the Field & Partner Enablement organization, responsible for developing and executing the quarterly global enablement strategy that supports the Presales (Solutions Consulting) organization and drives pipeline-generation-focused enablement programs to the field, including campaigns, programs, and prospecting initiatives that contribute to pipeline creation. As a strategic advisor and engagement lead, the Global Engagement Manager partners with stakeholders across Presales, PMM, Campaigns, RevOps, and regional leadership teams to align business needs, shape enablement priorities, and ensure execution consistency across regions. The role serves as the connective tissue between the field, global programs, and the broader enablement ecosystem. Key Responsibilities Strategic Enablement Planning Develop and own the quarterly enablement strategy for Presales and field-facing pipeline-generation initiatives (campaign readiness, demand acceleration motions, opportunity creation programs), applying critical thinking and creative problem-solving to define priorities, test assumptions, and leverage AI-enabled tools to deliver improved outcomes. Partner with senior Presales leaders to identify performance gaps, field needs, and new opportunities for enablement impact, demonstrating a growth mindset by continuously learning from data, field feedback, and AI-supported analysis to surface insights at scale. Provide strategic advisory guidance to stakeholders, grounded in data, field insights, and GTM priorities, with the ability to think differently, experiment confidently with new approaches, and use AI thoughtfully to evaluate options and improve decision quality. Translate insights into clear, prioritized enablement plans that align with global strategy and regional execution needs, using creativity and AI where appropriate to synthesize inputs, explore alternative scenarios, and accelerate planning without sacrificing rigor. Program Alignment & Execution Ensure existing enablement programs are regionally aligned and relevant to presales workflows. Collaborate with enablement content teams to ensure the field receives the right programs (not creating content). Coordinate timing, delivery, and communication of global enablement initiatives to ensure strong regional adoption and readiness. Drive enablement programs to the field centered on Pipeline Generation initiatives (e.g., campaigns). Drive execution excellence by monitoring participation, engagement, and field readiness metrics. Use AI-enabled tools to improve efficiency and clarity in enablement communications and to support tailoring of messaging for different field audiences, in partnership with content owners. Performance Insights & Optimization Serve as a trusted advisor to Presales leadership and to the GTM partners responsible for pipeline-generation strategy. Build strong cross-functional partnerships across Product Marketing, Campaigns, RevOps, and Regional Leadership to ensure alignment on messaging, priorities, and execution. Partner with Operations and RevOps teams to report enablement impact on pipeline creation, conversion rates, and presales effectiveness. Act as the enablement liaison who represents the voice of the field and ensures that stakeholder needs are reflected in enablement priorities. Provide thought leadership on presales and pipeline-aligned enablement needs, engaging proactively with stakeholders to anticipate gaps before they impact performance. Consolidate performance insights into actionable recommendations for leadership. Leverage AI-supported analysis, where appropriate, to identify trends and insights from performance data and qualitative field feedback. Stakeholder Engagement & Communication Use data to identify knowledge, skills, and process gaps that inform future enablement strategy. Present synthesized insights and recommendations to stakeholders, showing clear connection between enablement execution and business outcomes. Continuously evaluate program and campaign effectiveness and propose improvements. Demonstrate effective use of AI tools to support clear, concise, and executive-ready communication. Qualifications 6-9 years of experience in enablement, GTM operations, or presales/demand generation program management. Proven success developing and executing strategic enablement or business planning initiatives across global teams. Strong stakeholder management, executive communication, and cross-functional collaboration skills. Data-driven mindset with the ability to translate insights into strategic action. Familiarity with CRM and enablement platforms (Salesforce, Seismic, Clari, SalesLoft/Outreach). Bachelor's degree or equivalent experience required. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $109,700.00 - $192,900.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success , Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is looking for a strategic and experienced leader to establish, lead and grown a new Product Marketing Operations function. Reporting to the SVP of Product Marketing, you will join the product marketing leadership team and be a key contributor, playing a critical role in shaping how we bring products and major GTM initiatives to market, as well as ensuring delivering of timely and regular market insights to ensure GTM success. This role requires a proven leader with deep operational expertise, a track record of building and leading high-performing teams, as well as the ability to collaborate closely with executive and cross-functional stakeholders. You will build and lead a global team responsible for launch operations, project management, and product marketing research-establishing a foundation for operational excellence. Key Responsibilities Lead and grow a cross-functional team spanning project management, launch operations, and market research Design, implement, and scale processes and best practices that support best in class execution and cross-functional alignment Drive complex, global product marketing initiatives from planning through execution-ensuring they are delivered on time, within scope, and aligned to strategic goals Oversee go-to-market (GTM) readiness for product launches in close partnership with Product Marketing, Product Management, Enablement, and Sales Deliver clear, frequent communication to stakeholders at all levels, including updates on project milestones and actionable insights from market, customer, and competitive research Build a data-driven function that uses market intelligence to inform strategy, prioritize opportunities, and improve GTM outcomes Foster a high-performing, collaborative, and inclusive team culture, with a focus on talent development and continuous improvement Partner closely with executive leadership across marketing, product, and sales to support business objectives and ensure operational alignment Required Qualifications 10+ years of experience in marketing or product operations, including managing global project management teams in SaaS or technology environments Demonstrated success in leading large-scale, cross-functional initiatives and product launches Proven ability to lead through influence and build partnerships across diverse global teams Excellent organizational, communication, and executive engagement skills Track record of managing and mentoring high-performing teams PMP or equivalent project management certification (mandatory) Familiarity with customer experience (CX) platforms and AI technologies (preferred) Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $188,100.00 - $330,700.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Senior Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. Develop and execute customer success plans aligned with clients' business objectives. Proactively identify and coordinate resolution of customer needs through cross-functional partnerships Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education 6+ years of Customer Success Management experience. Bachelor's degree in business management or related field required. Proven track record of managing enterprise customer relationships. Strong business acumen with demonstrated ability to understand customer objectives. Excellence in cross-functional collaboration and stakeholder management. Experience preparing and delivering executive-level presentations. Proficiency with CRM systems and customer success platforms. Key Competencies Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. Relationship Building: Skill in developing strong partnerships with customers and internal teams. Business Acumen: Understanding of business metrics and value drivers. Project Management: Capability to manage multiple concurrent initiatives. Communication: Outstanding written and verbal skills with the ability to present to senior stakeholders. Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics Customer satisfaction and retention rates Quality of cross-functional collaboration Effectiveness of Quarterly Business Reviews Product adoption and feature utilization Customer advocacy and reference ability Customer Focus Extremely strong customer-facing skills Proactive mindset with strong follow-through Ability to translate complex technical concepts into business value. Experience driving customer advocacy and satisfaction. Additional Requirements Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success , Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Senior Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with the ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success , Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. Understand and align with customers' business value drivers, success criteria, and KPIs. Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. Develop and implement strategic plans to prevent downsells and ensure customer retention. Proactively identify potential business leads for expansion opportunities. Prepare and deliver territory plans to define account strategies and align resources. Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: Onboarding Specialists to ensure systematic customer introduction and rapid value realization. Professional Services to drive smooth implementation through go live. Renewal Managers to maintain strong forecasting and high retention rates. Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education 10+ years of experience in technology-related field, including consulting and enterprise account management. Bachelor's degree in technology- or business-related field Successful sales track record within a SaaS organization Proven experience presenting to and building relationships with C-level executives. Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features Genesys platform knowledge is a plus. Technical Skills Proficiency with: CRM platforms (Salesforce, Gainsight) Microsoft Office Suite (PowerPoint, Excel, Word) Online communities and social media platforms Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership Demonstrates thought leadership in CX domain. Unifies, influences, and inspires cross-functional teams. Builds and maintains C-level relationships effectively. Projects confidence and credibility in executive settings. Customer Focus Extremely strong customer-facing skills Proactive mindset with strong follow-through Ability to translate complex technical concepts into business value. Experience driving customer advocacy and satisfaction. Business Execution Strong multi-tasking abilities across customer portfolio Excellent project and stakeholder management Proven track record of driving business outcomes Ability to manage complex enterprise relationships. Additional Requirements Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Executive Customer Success Manager (Individual Contributor) Location: Remote / Hybrid - United States Bring your passion for customer success to Genesys At Genesys, we're reimagining what's possible in customer and employee experience. Our cloud, AI, and digital orchestration solutions help organizations in more than 100 countries deliver the kind of service that builds trust, loyalty, and lasting relationships. We're looking for an Executive Customer Success Manager (CSM) who's passionate about helping customers transform the way they connect with their customers and employees. This is a strategic, high-impact individual contributor role focused on guiding our largest and most complex enterprise customers toward measurable success with Genesys Cloud CX. If you love partnering with executive stakeholders, driving adoption, and delivering tangible business outcomes - we'd love to meet you. What You'll Do * Be a Trusted Advisor Strong executive presence with proven ability to operate credibly at the C-suite level while managing complex delivery programs. The successful candidate will excel at working with C-level stakeholders to building strong, trust-based relationships. This involves regular, clear communication tailored to their strategic priorities, and a deep understanding of their business goals. By positioning yourself as a trusted advisor, you can offer insights that align Genesys AI powered Experience Orchestration Platform's capabilities with the customer's long-term vision. This collaborative approach not only strengthens the partnership but also ensures that C-level stakeholders see you as an essential contributor to their success. * Drive Value and Outcomes Create and execute success plans that help customers achieve measurable ROI and realize the full potential of Genesys Cloud CX and AI capabilities. * Lead Executive Engagements Deliver compelling executive business reviews, sharing insights, benchmarks, and recommendations that connect technology performance to strategic impact. * Collaborate Across Genesys The role will work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account. You will orchestrate cross-functional delivery and success teams including Customer Success Managers (CSMs), Technical Account Managers (TAMs), Professional Services, and Consultants. The Senior Director will manage the end-to-end customer lifecycle - from onboarding through transformation - while driving AI adoption, innovation, and revenue expansion. * Ensure Retention and Growth Anticipate risks, address challenges early, and champion renewals and expansions in partnership with Account Executives. * Be the Voice of the Customer Advocate for customer needs internally - influencing roadmaps and innovation across Genesys. What You'll Bring * 12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts * Deep understanding of SaaS, cloud, or CX/contact center technologies * Proven success building and influencing relationships with C-level executives and senior stakeholders * Strong business acumen and the ability to link technology investments to business value * Excellent communication, storytelling, and executive presentation skills * A proactive, self-starter attitude with a bias for action and collaboration * Bachelor's degree, MBA, or equivalent experience preferred Why You'll Love Working at Genesys * You'll join a global leader in Experience as a Service℠, shaping the future of customer engagement * You'll work with innovative teams that blend AI, analytics, and empathy to drive transformation * You'll make an impact on some of the world's most recognized brands * You'll enjoy a culture built on trust, inclusion, and growth At Genesys, we believe that every customer experience can be made extraordinary - and that starts with the people behind it. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,800.00 - $300,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success , Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. Understand and align with customers' business value drivers, success criteria, and KPIs. Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. Develop and implement strategic plans to prevent downsells and ensure customer retention. Proactively identify potential business leads for expansion opportunities. Prepare and deliver territory plans to define account strategies and align resources. Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: Onboarding Specialists to ensure systematic customer introduction and rapid value realization. Professional Services to drive smooth implementation through go live. Renewal Managers to maintain strong forecasting and high retention rates. Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education 10+ years of experience in technology-related field, including consulting and enterprise account management. Bachelor's degree in technology- or business-related field Successful sales track record within a SaaS organization Proven experience presenting to and building relationships with C-level executives. Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features Genesys platform knowledge is a plus. Technical Skills Proficiency with: CRM platforms (Salesforce, Gainsight) Microsoft Office Suite (PowerPoint, Excel, Word) Online communities and social media platforms Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership Demonstrates thought leadership in CX domain. Unifies, influences, and inspires cross-functional teams. Builds and maintains C-level relationships effectively. Projects confidence and credibility in executive settings. Customer Focus Extremely strong customer-facing skills Proactive mindset with strong follow-through Ability to translate complex technical concepts into business value. Experience driving customer advocacy and satisfaction. Business Execution Strong multi-tasking abilities across customer portfolio Excellent project and stakeholder management Proven track record of driving business outcomes Ability to manage complex enterprise relationships. Additional Requirements Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Bring your passion for customer success to Genesys At Genesys, we're reimagining what's possible in customer and employee experience. Our cloud, AI, and digital orchestration solutions help organizations in more than 100 countries deliver the kind of service that builds trust, loyalty, and lasting relationships. We're looking for an Executive Customer Success Manager (CSM) who's passionate about helping customers transform the way they connect with their customers and employees. This is a strategic, high-impact individual contributor role focused on guiding our largest and most complex enterprise customers toward measurable success with Genesys Cloud CX. If you love partnering with executive stakeholders, driving adoption, and delivering tangible business outcomes - we'd love to meet you. Key Responsibilities: What You'll Do * Be a Trusted Advisor Strong executive presence with proven ability to operate credibly at the C-suite level while managing complex delivery programs. The successful candidate will excel at working with C-level stakeholders to building strong, trust-based relationships. This involves regular, clear communication tailored to their strategic priorities, and a deep understanding of their business goals. By positioning yourself as a trusted advisor, you can offer insights that align Genesys AI powered Experience Orchestration Platform's capabilities with the customer's long-term vision. This collaborative approach not only strengthens the partnership but also ensures that C-level stakeholders see you as an essential contributor to their success. * Drive Value and Outcomes Create and execute success plans that help customers achieve measurable ROI and realize the full potential of Genesys Cloud CX and AI capabilities. * Lead Executive Engagements Deliver compelling executive business reviews, sharing insights, benchmarks, and recommendations that connect technology performance to strategic impact. * Collaborate Across Genesys The role will work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account. You will orchestrate cross-functional delivery and success teams including Customer Success Managers (CSMs), Technical Account Managers (TAMs), Professional Services, and Consultants. The Senior Director will manage the end-to-end customer lifecycle - from onboarding through transformation - while driving AI adoption, innovation, and revenue expansion. * Ensure Retention and Growth Anticipate risks, address challenges early, and champion renewals and expansions in partnership with Account Executives. * Be the Voice of the Customer Advocate for customer needs internally - influencing roadmaps and innovation across Genesys. Minimum Requirements & Desirable Skills: What You'll Bring * 12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts * Deep understanding of SaaS, cloud, or CX/contact center technologies * Proven success building and influencing relationships with C-level executives and senior stakeholders * Strong business acumen and the ability to link technology investments to business value * Excellent communication, storytelling, and executive presentation skills * A proactive, self-starter attitude with a bias for action and collaboration * Bachelor's degree, MBA, or equivalent experience preferred Why You'll Love Working at Genesys * You'll join a global leader in Experience as a Service℠, shaping the future of customer engagement * You'll work with innovative teams that blend AI, analytics, and empathy to drive transformation * You'll make an impact on some of the world's most recognized brands * You'll enjoy a culture built on trust, inclusion, and growth At Genesys, we believe that every customer experience can be made extraordinary - and that starts with the people behind it. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,800.00 - $300,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Why this role Genesys powers world-class customer experiences in the cloud. Our Public Sector team maintains FedRAMP Moderate authorization for Genesys Cloud that support U.S. government customers. As a FedRAMP GRC Intern, you'll help operate and strengthen the security and compliance programs that keep our environments audit-ready and secure. This internship is ideal for students - including veterans and career changers - looking to build practical experience in cybersecurity, governance, risk, and compliance (GRC). You'll gain hands-on exposure to how large-scale SaaS platforms meet federal security standards like NIST 800-53 and FedRAMP. What you'll do Help maintain the FedRAMP System Security Plan (SSP), policies, procedures, and system diagrams and adopt 20x lessons. Collect and organize audit evidence for monthly and quarterly continuous monitoring activities. Support updates to Plans of Action and Milestones (POA&Ms) by verifying remediation progress and documenting results. Review vulnerability, patching, and configuration reports; summarize findings in dashboards or status updates. Assist in preparing artifacts for 3PAO and agency reviews, and help coordinate walkthroughs or sampling sessions. Contribute to playbooks, checklists, and documentation improvements. Identify automation & improvement opportunities (data cleanup, report generation, or evidence tracking). Collaborate with teams across Security, Cloud Engineering, Product, and Legal on changes or processes that affect FedRAMP. What you'll bring Currently pursuing a bachelor's or master's degree in Cybersecurity, Information Assurance, Computer Science, MIS, or a related discipline. Strong written communication and attention to detail. Ability to turn technical details into clear, structured documentation. Familiarity with one or more of the following: Security and compliance frameworks such as NIST SP 800-53, FedRAMP, or NIST SP 800-171. Security concepts like vulnerability management, configuration baselines, or log analysis. Cloud technologies (AWS, Azure, GCP). Experience with productivity or workflow tools (Jira, Confluence, N8N etc.). Comfortable working with datasets; basic scripting knowledge (Python, Go, or similar) is helpful but not required. Preferred qualifications Coursework or certifications in cybersecurity or compliance (Security+, CAP, or similar). Experience (personal experience is acceptable) with vulnerability scanning tools (Tenable/Nessus) or security benchmarks (CIS, STIG). Prior internship, lab, or research experience in security, compliance, or IT operations. Military or public sector experience - especially if you're transitioning from service - is highly valued. Eligibility and work authorization Must be based in the United States for the duration of the internship. U.S. citizenship required due to FedRAMP and public sector requirements. Must be able to pass a background screen appropriate for public sector work. What you'll learn How a global SaaS company implements and maintains FedRAMP and NIST 800-53 controls in production. The structure of continuous monitoring, change control, and vulnerability management in a regulated environment. How to work with Security, Engineering, and Product teams to build audit-ready systems that scale. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success , Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.