Apple jobs in Charlotte, NC - 29 jobs

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description Our Network Operations team works around the clock running United's global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United's customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you. This position is physically located in Arlington Heights, IL Job overview and responsibilities: The Dispatcher is responsible for joint operational control with the Pilot in Command to ensure the safe, legal, and efficient operation of United Airlines flights in accordance with Federal Aviation Regulations and Company Manuals. The successful candidate possesses strong organizational skills and is detail oriented. Additionally, strong written and verbal communication skills accompanied by a high work ethic are a must. * Prepares the flight release * Monitors flight progress * Analyzes and disseminates meteorological information, reviews maintenance limitations and calculates the amount of fuel required for safe flight * Updates the pilot in command of significant changes to the flight plan and provides assistance during irregular and emergency situations * Maintains qualification and competency in accordance with FAA and UAL requirements * Interacts with other United Airlines' departments including Maintenance Control, Operations Planning and Meteorology Qualifications What's needed to succeed (Minimum Qualifications): * High school diploma, GED or education equivalent * FAA Aircraft Dispatcher Certificate * 1 year of Airline Operations experience * Must be able to work any shift/any day including holidays * Must pass DOT background and DOT drug screen * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of interview required to meet job qualifications * Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): * Bachelor's Degree * At least 1 year of FAR Part 121 Dispatch or closely relevant experience (i.e. Pilot, ATC, etc.) * International Dispatch experience * Experience working as a dispatcher for another airline The starting rate for this role is $7,671 per month. This is also a bonus eligible position (i.e. profit sharing). We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (subject to the respective collective bargaining agreement). United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Description & Requirements Press space or enter keys to toggle section visibility Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************** Job Description Our most successful CE's have consultative selling experience that has transformed the way business operates. In your experience, you've balanced delivering on short-term goals, while creating sustainable value for customers and demand for the future. At the end of the day, our clients need to know that with their significant investment, everything is going to work as promised. We solve technical and business problems to ensure success for both Xerox ITS and our clients. We provide both technical sales consulting and support with one goal: Peace of mind. Responsibilities * Responsible for engaging and establishing clients on a daily basis by outbound calls * Create long-term relationships with clients with onsite visits as needed. * Collaborate with the Senior Sales Director to develop a sale strategy and set aggressive goals. * Work with dedicated Sales Support teams to resolve any client service issues, returns, and collections. * Help design and deliver high-end solutions to your clients with our in-house Advanced Solutions Group. * Build upon a general knowledge of IT software, hardware, and managed services that you pass on to potential clients. * Ensure Xerox ITS clients receive a high level of satisfaction. * Branding Xerox ITS as a top provider of IT Solutions. Requirements * 5+ years of experience working at OEM, VAR/Reseller. * High School Diploma required; college degree preferred. * Ability to multitask in a fast-moving environment. * Diligent work ethic. * Excellent analytical, organizational, and problem-solving skills. * Excellent interpersonal and communication skills. * Strong attention to detail. * Entrepreneurial spirit. * Ability to maintain a good network with Tier 1 Manufacturers. #LI-REMOTE #LI-KW1

Digital Enterprise Sales (DES) is part of Microsoft's Global Enterprise Sales organization, helping customers realize the value of the Microsoft Cloud through a digital‑first, partner‑aligned sales motion. In this role, you'll engage a focused set of enterprise customers, using data‑driven digital engagement and partner co‑selling to help them achieve their business goals. You'll work across teams while embodying our culture pillars: Diversity & Inclusion, Wellbeing, Sustainability, and Customer Obsession. As we modernize our sales motions, we are prioritizing AI, Copilot, and Security to drive meaningful business outcomes. As an Enterprise Sales Specialist - AI Business Process, you will: * Help enterprise customers address business challenges with tailored Microsoft Cloud solutions * Build strong relationships with Business Decision Makers to generate high‑quality net‑new pipeline * Partner with account teams and our ecosystem to find, qualify, and progress opportunities * Drive execution of Microsoft's strategic priorities and fuel customer digital transformation Microsoft's mission is to empower every person and organization to achieve more. We lead with a growth mindset, innovate to empower others, and foster a culture of respect, integrity, accountability, and inclusion where everyone can thrive. Responsibilities * Business Value Selling: Build strong relationships with Business Decision Makers (BDMs), uncover new Business Applications opportunities, and clearly communicate the value of Microsoft Business Applications solutions (Dynamics 365 and Power Platform). * Sales Execution: Partner across the virtual account team to identify customer needs, shape solutions, and qualify high‑quality opportunities. * Scaling & Collaboration: Work with internal partners to plan, orchestrate, and execute cross‑sell and up‑sell motions across the Business Applications portfolio. * Trusted Advisor: Lead strategic conversations with BDMs, providing insights, best practices, and competitive perspective to guide decision making. * Sales Excellence: Drive disciplined sales practices including opportunity qualification, stakeholder mapping, pipeline management, account planning, and accurate forecasting. * Culture Champion: Model Microsoft's values and contribute to an inclusive, collaborative culture. Qualifications * Required Qualifications Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience. Additional Preferred Qualifications * 3+ years of end-to-end solution sales or consulting services sales experience or selling cloud services to large/global customers * Experience with selling CRM/ERP or similar software-as-a-service, cloud-based business applications with robust presentation, written, and verbal communication skills * Demonstrate the business value of Microsoft's solutions with an understanding of Microsoft's strategies and products relative to major Microsoft competitors * Ability to maintain a high level of productivity, manage competing priorities and work effectively with high levels of autonomy and self-direction in a fast-paced, collaborative, and dynamic teaming environment * 3+ years of experience executing strategic territory planning Digital Solution Area Specialists IC4 - The typical base pay range for this role across the U.S. is USD $40.96 - $80.96 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $60.96 - $86.11 per hour. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Digital Enterprise Sales (DES), as part of Microsoft's WW Enterprise Sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work collaboratively across teams while living our WW Enterprise Sales and Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital first solutions and delivering customer satisfaction, we invite you to learn more about Digital Enterprise Sales team and the value we bring to our customers, partners, and one another, every day. As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Global Enterprise Sales organization with a charter to achieve Microsoft and Customer business outcomes with a focus on AI, Copilot and Security. We are looking for a AI Workforce Digital Specialist Manager to lead a team of highly talented and skilled Digital Specialists to drive the day-to-day execution of Microsoft's strategic business priorities. You will lead a team to drive business growth across Modern Work solutions, leveraging generative AI narratives, to sell the best-in-class cloud services and platforms to our enterprise customers, building the momentum for digital transformation for our customers, partners, and Microsoft. The Digital Specialist Manager is a great sales coach and leader, is savvy in sales leadership practices, and contributes with vision and flawless execution of solution sales. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Model, Coach, Care: Deliver success through empowerment and accountability by modeling, coaching, and caring. Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment. * Customer Engagement: You will identify trends, assess risk, and create performance plans in weekly deals and pipeline reviews with senior leadership. You will ensure that team meets and exceeds monthly, quarterly, and annual team targets by generating sales pipeline; and for your sellers who have responsibilities to manage pipeline end-to-end, ensure they accelerate and drive active opportunities to close. * Stakeholder Engagement: Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory. Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success. * Sales Excellence: You will provide reports in a timely manner on sales targets & key metrics and contribute to correction-of-error plans as needed. You will play a pivotal role, lead-by-example, in driving adoption of new tools and processes, and data/operation rigor to provide accurate on-time reporting of business insights to reach strategic goals. You will coach your team on executing digital sales excellence through use of tools such as Sales Accelerator, LinkedIn Sales Navigator to better identify, connect, and engage with customers and key decision makers and promote professional brand. * Technical Skilling and Development: You will mentor the sales team to drive sales conversations through call coaching of their customer sales calls, co-selling with partners, and demo execution. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience OR 9+ years of technology-related sales or account management experience. Preferred Qualifications: Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 8+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience OR 11+ years of technology-related sales or account management experience. 6+ years of solution or services sales experience. 3+ years of people management experience. Digital Solution Area Specialists M5 - The typical base pay range for this role across the U.S. is USD $62.16 - $105.96 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $80.67 - $115.29 per hour. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) - the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you'll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work. Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Are you interested in a start-up like environment, passionate about building automations, observability, proactive & SLO monitoring experiences? Our organization is looking for you, a customer obsessed Senior Customer Experience Engineer with extensive experience in implementing Service Level Objectives (SLOs) monitoring solutions to top Azure customers. As a key member of our Observability team, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure. You will be responsible for designing, implementing, and maintaining robust SLO monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. This position is critical to the success of our team's charter and embodies our inclusive culture, growth & learning mindsets, and unwavering dedication to diversity. "Customer obsession", "measure what matters", "no dead-ends", "get it done", "collaboration" "teamwork" , "whatever it takes" are few characteristics we look for in this role. We are growing fast but remain agile. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Every day, customers stake their business and reputation on our cloud. You can help EngOps keep them secure, resilient, and ready. Responsibilities * Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations. * Instrument code to measure SLOs , develop solutions to detect SLO breaches * Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. * Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues. * Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration. * Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. * Proactively engage customers on SLO performance, addressing concerns and offering insights. * Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs. * Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes. Qualifications Required Qualifications: * Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience. * At least 4+ years of experience with designing, implementing, debugging and launching commercial software products or web services. * Expertise in designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP) * 3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus. * 3+ years of experience in an external client facing role or customer handling. Other Requirements: * Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter Preferred Qualifications: * Technical Skills: * Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers. * Proven experience in designing and implementing monitoring solutions for customers. * Extensive experience with monitoring tools and platforms * Advanced certifications in SRE or related fields. * Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, Dynatrace, Datadog, AzureMonitor, AI, ML * Customer Obsession: Passion for customers and focus on delivering the right customer experience. * Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. * Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work #MSCareerEvents25 #SHPE2025 #AfroTech2025 Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Strategy and Operations (S&O) team is dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Deployment Services and Venture Integration team is focused primarily on Day-0 commercial product readiness and acquisition/divestiture success. Position Overview: As a member of the Deployment Services and Venture Integration team, the focus of this role is on Day-Zero product readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated AI Business Solutions Technical Program Manager (TPM) to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a TPM, you will be responsible for driving readiness and implementation of technical products in the AI Workloads and AI Business Process use cases relevant for customer support and customer success, ensuring they are delivered on time, within scope, and with high quality. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * You will lead and manage technical product launches across support, customer success from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plans relevant to support and services. * You will work closely with data scientists, engineers, product managers, and other stakeholders to define the impact of upcoming technical workloads, the requirements, scope, and deliverables. * You will provide technical guidance and support to the team, leveraging your expertise in foundational technologies that Copilot is built upon and interoperability of technologies such as Copilot capabilities across the Microsoft product stack. * You will serve as a subject matter expert and advise on the commercial customer scenarios across technologies AI Business Solutions - Copilot, Teams, BizApps, and other core business scenarios relevant for customer success. * You will identify potential risks and develop mitigation strategies to ensure project success. * You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and any issues that arise. * You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives. * You will implement best practices for testing and validation to ensure the accuracy and reliability of AI Business Solutions technologies and business solutions. * You will stay up to date with the latest advancements in technologies, including large language models, semantic indexing and core M365 apps and services to improve project outcomes and processes. Other * Embody our culture and values. Qualifications Required/minimum qualifications * Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, computer science, or product development. * OR equivalent experience. * 1+ year(s) of experience managing cross-functional and/or cross-team projects. * Proven experience in technical program management, with a focus on Large Language Models, Microsoft Graph & Semantic Imaging, and an ability to convey complex technical concepts to non-technical stakeholders. * Strong understanding of AI Business Solutions foundational technologies, including Copilot, BizApps solutions, large language models, Microsoft Graph, Semantic Imaging as well as core M365 apps. * Excellent project management, problem-solving and analytical skills, with experience using tools such as Azure DevOps, Jira, Trello, or Asana. Additional or preferred qualifications * Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, data analysis, or product development. * OR equivalent experience. * 4+ year(s) of experience managing cross-functional and/or cross-team projects. * 1+ year(s) of experience managing technical projects in a Technical Program Management capacity. * Experience in industries such as technology, healthcare, sales or finance, where AI business solutions are applied to solve real-world problems. Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Join the Customer Experience & Success (CE&S) organization, whose mission is to empower customers to accelerate business value through differentiated experiences leveraging Microsoft's products and services. As part of the Global Customer Success (GCS) team, you will lead efforts to enable customer success on the Microsoft Cloud, harnessing AI-powered capabilities and human expertise to deliver innovative solutions that drive operational excellence and nurture long-term loyalty. As the Data Analytics Director - Customer Success, you will lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in helping customers drive their AI Transformation priorities through solutions built on Azure Analytics and Database services. You will provide thought leadership and subject matter expertise across Analytics technologies (Fabric, Databricks, Real-time Intelligence, PowerBI, Data Warehousing, Lakehouse, Spark) and Database platforms (Azure SQL Server, CosmosDB, PostgreSQL, MySQL, MariaDB), ensuring customers realize value from their Azure investments. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in delivering customer engagements for Analytics and Database solutions on Azure. * Provide thought leadership and subject matter expertise in Analytics (Fabric, Databricks, Real-time Intelligence, PowerBI, Data Warehousing, Lakehouse, Spark) and Database platforms (Azure SQL Server, CosmosDB, PostgreSQL, MySQL, MariaDB). * Develop high-quality, repeatable IP assets for both Analytics and Database workloads, ensuring adoption and execution by field teams. * Empower your team to unblock and accelerate customer engagements, resolve issues in collaboration with product teams and support engineers, and guide architectural design for scalable solutions. * Engage with Worldwide Learning SMEs to develop and drive adoption of skilling plans for Cloud Solution Architects, growing expertise in Analytics and Database platforms. * Serve as an executive sponsor for strategic customers, accelerating digital and AI transformation through innovative solutions leveraging Azure Analytics and Database services. * Build and grow teams through talent management, diversity and inclusion, coaching, and career development. Foster a culture of customer-centricity, collaboration, and technical intensity. * Lead the team to achieve positive Customer Satisfaction results, coaching them to become trusted advisors and enabling defined Customer Success Plan outcomes. * Gather Voice of the Customer and Field, leveraging insights to influence product roadmaps and drive continuous improvement and innovation. * Foster a continuous self-learning culture, model impactful community engagement, and coach inclusivity. * Embody Microsoft's culture and values of respect, integrity, accountability, and inclusion. Qualifications Required/Minimum Qualifications * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting * OR equivalent experience. * 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Additional or Preferred Qualifications * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting * OR equivalent experience. * 6+ years experience working in a customer-facing role (e.g., internal and/or external). * 6+ years experience leading technical projects, teams, or functions. * Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). * 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Description & Requirements Press space or enter keys to toggle section visibility Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************** Job Summary: Docucare complements the standard Break Fix Service for In-Scope Equipment by providing first responder services to maximize Uptime. Docucare is designed to improve Customer productivity and efficiency by maximizing performance levels. Docucare Associates can identify potential In-Scope Equipment issues and proactively make necessary replacements and minor repairs before a problem arises. Regular maintenance improves the print quality consistency of Customer documents. With an On-Site inventory of parts, a Docucare Associate can complete the required maintenance or repair promptly. The Docucare Associate will engage a Xerox service engineer to perform advanced repairs when necessary. Primary Responsibilities: * On- Site associate to be main point of contact for any MPS requests on site. * Monitor Xerox Device Manager to proactively order and replace toner, paper and CRU's (customer replaceable units) * Understand common Device fault codes and correct them. * Diagnose and correct common image quality and other problems. * Work with account team and delivery team for install - deinstall of equipment * Wipe HDD's * Upgrade firmware * Keep full inventory of supplies and parts for devices on site * Clean machines regularly inside and outside * When required, perform color balancing and color printer calibration. * Replace major components in the Device print engine, fusing, and paper handling system. * Maintain service call logs. * Promote service engineer call avoidance, including use of web-based applications that provides self-help, troubleshooting guidelines, and other technical resources for problem resolution. * Initiate web-based service calls to the Customer service engineer. * Inform the Customer of problem resolution upon completion of a service request. * The Docucare Associate will clean Devices and distribute Customer inventoried Consumables to the Docucare supported Sites described below. * Docucare services will be available to the Customer during Normal Working Hours 8 AM - 5 PM * Docucare Services are provided for all in scope Xerox- brand Devices as well as any covered 3rd party devices. Skills and Qualifications: * Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective. * Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer. * Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry. * Identifies problems in straightforward situations and makes sound decisions using standard procedures. * Eager to learn technologies surrounding print production and finishing equipment. * Must be able to stand for long periods of time, walk, bend, and reach. It is important that our Docucare Associate does these 4 things well: * Excelling in customer-facing service delivery role. * Maintaining intermediate knowledge of all Xerox equipment and client IT environment. * Demonstrates a proactive approach to work with initiative and drive. * Exhibits good technical and/or electrical aptitude. Additional Benefits: * Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. * Paid time off, plus holidays and personal days. * Substantial growth opportunities for future career development within a supportive and collaborative company culture. #LI-JC1 #LI-ONSITE

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Chief Architect Office (CAO), an organization within CE&S Global Customer Success (GCS), is the intersection of customer obsession and cross-solution technical expertise. We support Microsoft Customer and Partner Solutions (MCAPS) with technical leadership through strategic programs, initiatives, and forums; engage directly with field, customers, and partners to drive Consumption & Usage, and enhance technical intensity across Microsoft by applying our collective expertise and learnings. CAO provides strategic technical leadership through a variety of programs, initiatives, and forums. We engage directly with field teams and customers to drive consumption and usage, while simultaneously enhancing technical proficiency across Microsoft by leveraging our collective expertise and insights. Team members are expected to be T-shaped critical thinkers with deep expertise and broad knowledge, capable of navigating complexity, driving customer-centric outcomes, and influencing across the organization without formal authority. We are looking for a Senior Software Engineer to join our organization. Ideal candidates are self-directed learners, positive risk-takers, and skilled at balancing priorities in dynamic environments while empowering others and leading with integrity. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Unblock and accelerate technically complex cloud consumption opportunities through partnership with customers, field, and engineering organizations. * Engage with customers at a Chief Technology Officer (CTO)/Chief Architect level to help shape technology strategies and architectural patterns that accelerate business outcomes. * Be a catalyst for defining and driving programmatic engagement that scales into other areas of MCAPS and Microsoft. * Technical advisor to Customer Success leadership team for internal initiatives related to definition, enablement and execution of delivery roles. Qualifications Required/minimum qualifications * Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Other Requirements: * Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. * Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Additional or preferred qualifications * Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. * Breadth of knowledge across industries and solution areas, with a focus across on architecting and/or delivering solutions utilizing data services on Microsoft platforms (SQL Database, COSMOS, Databricks, Fabric, Synapse, Purview Data Governance) * Proven track record with successful delivery and execution of specific cloud projects/programs. * Business acumen and effective communication skills with executive audiences. * Commitment to the growth mindset exemplified by continued learning and demonstrated willingness to stay abreast of cloud advancements, including relevant cloud trends across the competitive landscape. Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world's largest online services. The CO+I Commissioning team is responsible for managing the end-to-end delivery of new data center capacity for CO+I. Through development of leading program management and construction processes, this team is chartered with managing workflow across vertically and horizontally aligned project managers and virtual teams to successfully deliver multi-million-dollar, multi-year data center construction programs. As a Site Commissioning Manager - Americas, you will work with data center architects, engineers, construction managers, network engineers, data center operations teams and finance teams to streamline and improve data center capacity delivery. You will execute against scope, schedule, and budget to deliver the latest generation of data center technology to Microsoft's Online Services. You shall be responsible for ensuring the project is commissioned in accordance with Microsoft's standards and directly manage the process for projects in the location region and support other Commissioning Projects in other Regions. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** Responsibilities: 1. Business Processes 1. Reports to the CO+I Regional Commissioning Lead - AMERS U.S. East 1. Primary responsibility for Charlotte, NC region commissioning projects with secondary responsibility for other CO+I commissioning projects for Americas. 1. Create and/or maintain best practices to identify and incorporate quality and cost-effective solutions. 1. Manage the contracted Commissioning Agent assigned to Data Center construction projects in the Charlotte, NC region. 1. Development of Commissioning Procedures and Standards. 1. Construction site inspections to review QA/QC and commissioning process. 1. Drive the project Commissioning process including scope and schedule. 1. Travel required. 1. Communications 1. Regularly reviews Construction Progress, QA/QC, Commissioning progress, issues, and KPI metrics to report to management. 1. Coordinate meetings and activities of vendor project managers including integration of lessons-learned. 1. Manage client representatives and partners to define and align on scope, schedule, and budget. 1. Attend scheduled owner/architect/contractor (OAC) and other project meetings, and report as necessary. 1. Report Project Progress on scope, schedule, and budget weekly or as required. 1. Accountability 1. Responsible for developing, managing, and reporting on scope, schedule of the Commissioning Process for CO+I Projects. 1. Manage the Commissioning process for Charlotte, NC region Projects. 1. Reporting of the Commissioning process to management on a regular basis. 1. Work independently in support of the CO+I Program. 1. Strategy and Development 1. Manage data center commissioning project delivery strategy in alignment with the CO+I road map strategy. 1. Refines practices/policies and develops methods/techniques for driving solutions including development of commissioning procedures. 1. Provides input to long-term delivery strategy and incorporates requirements into the project execution plans. 1. Vendor Management and contract compliance 1. Provide Vendor oversight and performance management (Scorecard driven). 1. Preparation of RFP's, PER's, and other project approval tools & templates. 1. Relocation required to Charlotte, NC (Hickory, NC). **Qualifications** Required/minimum qualifications + Doctorate Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 2+ years technical engineering experience + OR Master's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 4+ years technical engineering experience + OR Bachelor's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 5+ years technical engineering experience + OR 12+ years relevant technical engineering experience. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Additional or preferred qualifications + Doctorate Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 4+ years technical engineering experience + OR Master's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 7+ years technical engineering experience + OR Bachelor's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 9+ years technical engineering experience. \#COICareers \#EPCCareers Reliability Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

Would you like to join one of the fastest-growing team within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Engineering (ACE) - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. Our mission is to turn Azure customers into fans with a world-class engineering-led support experience. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities As an Azure Customer Engineer (ACE), you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams on: * Proactive Customer Engagement - Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning. * Strategic Project Execution - Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. * Critical Problem Resolution - Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment. * Case Ownership - Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills. * RCA Ownership - Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues. * Engineering Engagement - Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency. Qualifications Required Qualifications: * Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. * 3+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. * Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Additional or preferred qualifications: * Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. * 1+ year(s) of customer facing experience. * Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. * Effective Communication: Ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. * Customer Obsession: Passion for customers and focus on delivering the right customer experience. * Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. * Technical Skills: Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) #AZCXP #azcxpsupport #cxpaces #MSCareerEvents25 Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Description & Requirements Press space or enter keys to toggle section visibility Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************** Overview: You'll support hardware and software used across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client's advocate. Must be able to travel across North Carolina geography with overnight hotel/travel required at least once per month for up to 4 nights. Must meet background security and DMV background check requirements along with customer annual flu vaccine requirement. Main Responsibilities: * Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners. * Manage equipment fleet, monitor performance, and coordinate service response. * Provide on-site helpdesk support and act as point-of-contact for escalations. * Administer workflow scanning configurations, firmware updates, and device deployment. * Monitor consumables, parts inventory, and order fulfillment. * Coordinate device installations, moves, and decommissions. * Integrate and operate within client ticketing/helpdesk systems. * Maintain service reporting tools and generate regular client-facing reports. * Collaborate with service teams and escalate major incidents as needed. Skills and Qualifications: * Prior experience managing a print or equipment fleet environment. * Familiarity with printers, MFDs, and Local Area Networks (LANs) * A+ certification or relevant technical training preferred. * Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan. * Experience with software/server administration and configurations. * Proficient in Microsoft Office, basic networking, and device troubleshooting. * Strong organizational skills, customer service mindset, and communication abilities. Additional Benefits: * Substantial growth opportunities for future career development within a supportive and collaborative company culture * Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. * Paid time off, plus holidays and personal days With Our Technology, Build Your Future at Xerox. Apply Now! #LI-DS1 #LI-ONSITE

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is accountable for driving delivery excellence, technical quality, and operational discipline within a designated group of vendor CSAs (the POD). This position demands a strong technical foundation, advanced project management expertise, and proven leadership skills to ensure that every engagement delivered through the Success Program meets Microsoft's highest standards for quality, consistency, and customer satisfaction. As both a technical expert and operational leader, the POD Lead oversees end-to-end delivery performance, enforces compliance with standards, and acts as a regional focal point for escalations and strategic alignment. Through hands-on engagement delivery, quality oversight, and mentoring, the POD Lead elevates both customer outcomes and team capability. It will require an investigative approach, a challenger mindset, and deep experience working with our customers in their Secured cloud environments such as GCC/H, Sovereign Cloud and more. You will work to build relationships at the local level, investigate creative approaches to staffing and delivery directly to your customers in your area of expertise (Azure Resiliency, Security, and/or AI). Customer Health Success Programs aim to strengthen security & resiliency, drive cloud success, and spark AI innovation ensuring that Microsoft Unified customers quickly realize value from their investment in our cloud. With over 17,000 employees worldwide, the mission of the Global Delivery & Workforce Planning (GDWP) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services ignited by our people and culture. Come join GDWP and help us build a future where customers achieve their business outcomes faster with technology that does more. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technical Delivery & Quality * Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets. * Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work). * Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth. * Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer. * Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights. Program & Project Management * Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking. * Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights. Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards. * Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation. * Track and report key performance indicators (KPIs)-including utilization, CSAT, audit coverage, compliance, and billable contribution-to assess delivery health and inform decision-making Leadership & People Enablement * Act as a territorial leader, representing the POD in regional forums, QBRs, and stakeholder reviews. * Mentor and enable vendor CSAs, local OU CSAs, and national/global teams fostering a culture of accountability, growth, and continuous improvement. * Partner with CSAMs, TZ Leads, and SDMs to ensure engagement readiness, operational compliance, and business alignment. * Promote knowledge sharing and collaboration across PODs and solution areas, driving operational maturity. * Proactively identify systemic issues or delivery risks and collaborate with leadership to implement corrective actions. Innovation & IP Contribution * Provide structured feedback loops to IP Leads and central teams to improve delivery IP and automation opportunities. * Participate in pilot programs and testing of new Success Program engagements or frameworks. * Champion innovation by bringing field learnings, best practices, and process improvement ideas back into the global community. Addtional Skills: * Strong project management background, including governance, reporting, and delivery lifecycle management. * Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors. * Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs). * Ability to communicate effectively with executive, technical, and operational stakeholders. East Coast preferred Qualifications Required/minimum qualifications * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Other Requirements Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. - Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. - Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance. Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. As part of this mission, our Technical Success team drives rapid solution deployment and workload expansion for high-value customer scenarios. As a Senior Technical Program Manager, you will oversee programmatic engagements for our Analytics and AI Technical Success teams, ensuring delivery excellence and strategic alignment across complex customer projects. You will be accountable for program goals, KPIs, and the successful adoption of Microsoft's cloud and AI platforms. This role partners closely with Factory, field, and engineering teams to unblock customer projects, accelerate value realization, and expand workload adoption. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Program Leadership: * Oversee strategic engagements, ensuring alignment with business objectives and customer success outcomes. * Drive programmatic execution, including migration, modernization, and rapid solution deployment for high-value scenarios. * Own accountability for revenue, delivery excellence, and KPIs for assigned programs. * Lead scalable process design for operational efficiency and effective stakeholder communication. * Serve as the single source of truth for tracking, analysis, and reporting during engagement lifecycle. * Stakeholder Engagement: * Partner with Factory, field, and engineering teams to deliver customer solutions. * Facilitate project kickoffs, stakeholder reviews, and regular standups to ensure alignment, blocker resolution, and adherence to project timelines. * Drive impactful Winwire practices to highlight success stories. FDE Partnership: * Collaborate with delivery team members (Factory Architects, Developers, Technical Success Architects) to deliver customer solutions. * Support FDE engagement lifecycle: nomination, onboarding, discovery, build, activate, and post-engagement handoff. * Ensure clear expectation setting, scope definition, and governance for projects. * Engage in customer calls throughout development, ensuring smooth transitions and successful outcomes. * Continuous Improvement & Thought Leadership: * Gather insights from engagements to shape program parameters and improve our product. * Foster a culture of learning, innovation, and inclusivity. * Model impactful community engagement and coach inclusivity. * Provide delivery excellence SME and thought leadership across CE&S and GCS. Core Competencies: * Program Management: Applies proven program management methodologies to plan, execute, and deliver complex technical projects. Manages risks, dependencies, and resources to ensure successful outcomes and continuous improvement. * Operational Excellence: Designs, implements, and optimizes business processes to drive efficiency, scalability, and consistency. Identifies and resolves operational bottlenecks, proactively recommending improvements. * Cross-Team Collaboration: Partners with managers, directs, and cross-functional teams to ensure seamless business operations. Acts as a liaison between global and regional teams, driving alignment and effective communication. * Stakeholder Management: Builds and maintains effective relationships with internal and external stakeholders. Navigates complex organizational structures to drive alignment and collaboration. * Drive for Results: Tenaciously pursues positive outcomes, solves problems, delivers on commitments, and seeks increasingly challenging work. Demonstrates ownership and accountability for program goals and customer success. * Technical Acumen (Cloud, AI, Data Architecture): Demonstrates deep understanding of cloud platforms (Azure, etc.), AI solutions, and modern data architectures. Applies technical expertise to guide solution development and deployment. * Change Management: Supports and leads change initiatives, ensuring successful adoption of new processes, tools, and technologies. Champions continuous improvement and innovation. * Data Analysis & Reporting: Interprets and communicates complex data to inform decisions. Develops and maintains dashboards and reporting tools to provide visibility into progress, risks, and opportunities. * Business Acumen: Understands business strategy, operations, and financial drivers. Surfaces actionable insights and recommendations to leadership, enabling data-driven decision-making. Other Responsibilties: * Embody our culture and values Qualifications Required/Minimum Qualifications * Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development * OR equivalent experience. * 2+ years of experience managing cross-functional and/or cross-team projects. Additional or Preferred Qualifications * Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. * 6+ years of experience managing cross-functional and/or cross-team projects. * 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). * Experience in program management and technical delivery roles driving cloud solutions for enterprise customers * Cloud Technologies: Deep understanding of Azure services or other cloud technologies, especially for data modernization and migration. * Strategic Execution: Skilled in translating business goals into execution strategies, managing risks, and driving outcomes * Depth of experience in stakeholder communications and executive-level materials Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like change management, incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, "Azure the safest and most reliable Cloud". We are the Azure Reliability team; a multidisciplinary engineering organization committed to making Azure the world's safest and most reliable cloud. For Azure's most critical services and products, we apply a Site Reliability Engineering (SRE) approach. Our software engineers work closely with product teams to enhance availability, reliability, observability, and operability across our planet-scale systems. We prioritize long-term platform improvements through engineering over repetitive manual tasks while having data-driven approach to make investment decisions. Increasingly, we leverage AI to amplify our ability to scale reliability across Azure. Our teams contribute to product architecture, share knowledge and code, and focus on building reusable solutions that benefit multiple teams and services. As the SRE discipline evolves, we continuously learn from industry peers and contribute to its advancement by innovating within our group and sharing our insights publicly. Our team brings diverse professional backgrounds, both traditional and non-traditional, and we're committed to growing diversity. We believe that an inclusive environment where everyone feels safe to contribute leads to better teams, better products, and a better workplace. We're not looking for people who know it all; we're looking for those eager to learn it all. If you thrive on collaboration, embrace challenges, and see mistakes as opportunities to grow, we'd love to meet you. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Partner across multiple product groups to apply subject-matter expertise in distributed systems design practices, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures. * Lead by example and mentor others to produce extensible and maintainable code used across products and various program workstreams. * Develop and evangelize data and insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business. * Drive continuous improvements in the architecture, code, features, operations and comprehensive user scenarios of products by leveraging end-to-end technical expertise. * Make improvements to the product fundamentals and architecture, share knowledge and code, always looking for ways to make what we build useful to multiple teams and products. * Demonstrate end-to-end expertise in distributed systems design, interactions between cloud technology layers. * Provide technical leadership in change management ensuring deployments or changes shipped by Azure Services to production are safe and follow safe deployment practices. * Provides deep business and technical expertise to identify caused of incidents and help Azure services with insights to make investments and improvement decisions in change safety posture. Qualifications Required Requirments: * Bachelor's Degree in Computer Science, or related technical discipline AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python * OR equivalent experience. * 4+ years of experience in data science, analytics, or machine learning * 4+ years of experience in developing solutions with Microsoft Power Platform (Power BI, Fabric, Power Automate & M365 Dataverse). Other Requirements: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: * Proven ability to design and evaluate machine learning models for business impact, apply advanced statistical techniques, and communicate insights effectively, combined with hands-on proficiency in SQL, Python, and R. * Experience in developing data pipelines and reporting (Power BI, Power Automate, Synapse etc.) and/or working with ML models to analyze complex datasets using statistical techniques and providing actionable insights. * 7+ years of experience managing cross-functional and/or cross-team projects. * Excellent written and verbal technical communication skills and demonstrated ability to drive cross-team improvements * Creative problem-solving & analytical skills to drive keen insights and identification of opportunities combined with a "sense of urgency" to develop solutions. * Understanding and knowledge about big data and writing queries with Kusto/KQL. * Technical knowledge of Azure, storage, file systems, networking * Deploying solutions in Azure Services & Managing Azure Subscription Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** Our Network Operations team works around the clock running United's global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United's customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you. ****This position is physically located in Arlington Heights, IL**** **Job overview and responsibilities:** The Dispatcher is responsible for joint operational control with the Pilot in Command to ensure the safe, legal, and efficient operation of United Airlines flights in accordance with Federal Aviation Regulations and Company Manuals. The successful candidate possesses strong organizational skills and is detail oriented. Additionally, strong written and verbal communication skills accompanied by a high work ethic are a must. · Prepares the flight release · Monitors flight progress · Analyzes and disseminates meteorological information, reviews maintenance limitations and calculates the amount of fuel required for safe flight · Updates the pilot in command of significant changes to the flight plan and provides assistance during irregular and emergency situations · Maintains qualification and competency in accordance with FAA and UAL requirements · Interacts with other United Airlines' departments including Maintenance Control, Operations Planning and Meteorology **Qualifications** **What's needed to succeed (Minimum Qualifications):** + High school diploma, GED or education equivalent + FAA Aircraft Dispatcher Certificate + 1 year of Airline Operations experience + Must be able to work any shift/any day including holidays + Must pass DOT background and DOT drug screen + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualifications + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Bachelor's Degree + At least 1 year of FAR Part 121 Dispatch or closely relevant experience (i.e. Pilot, ATC, etc.) + International Dispatch experience + Experience working as a dispatcher for another airline The starting rate for this role is $7,671 per month. This is also a bonus eligible position (i.e. profit sharing). We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (subject to the respective collective bargaining agreement). United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

As part of Microsoft's Global Enterprise Sales organization, Digital Enterprise Sales (DES) empowers our customers through the unique value of the Microsoft Cloud by building a globally led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. You will work collaboratively across teams while living our Global Enterprise Sales and Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital first solutions and delivering customer satisfaction, we invite you to learn more about Digital Enterprise Sales team and the value we bring to our customers, partners, and one another, every day. As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Global Enterprise Sales organization's charter is to achieve Microsoft and Customer business outcomes with a focus on AI, Copilot and Security. As an Enterprise Sales Specialist - AI Business Process, you will help our Enterprise customers navigate their business challenges by recommending solutions tailored to their unique requirements. You will drive business growth by building meaningful relationships with key Business Decision Makers (BDM) to generate high quality, well qualified net new pipeline. You will collaborate with your internal account team and partners to find, qualify, and progress quality deals to consistently exceed sales targets. You will drive the day-to-day execution of Microsoft's strategic business priorities, selling best-in-class cloud services and building digital transformation momentum for our customers, partners, and Microsoft. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Business Value Selling: You will deepen and broaden Microsoft's relationships with key BDMs. Seek new Business Applications (BA/Biz Apps) opportunities by engaging with key business contacts, understanding customers' business and technological priorities, governance, decision-making, and budgeting processes, and articulating the value proposition of BA solutions. * Sales Execution: You will collaborate with virtual team members end-to-end, to identify customer business needs and contribute to the development of solutions. Proactively build an external stakeholder network to qualify and nurture Biz Apps opportunities. * Scaling and Collaboration: You will collaborate with a network of internal partners on the planning, orchestration and execution of BA opportunities to cross-sell and up-sell. * Trusted Advisor: Orchestrate conversations with Business Decision Makers, sharing practices and key competitor knowledge across solution areas to make informed recommendations. * Sales Excellence: Execute sales excellence practices including opportunity qualification and creation, stakeholder mapping/communication, effective pipeline and opportunity management, collaborating with partners and resources to conduct strategic account planning, and delivering informed & accurate revenue forecasting. * Embody our culture and values Qualifications Required Qualifications * Bachelor's Degree in Information Technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience * OR 4+ years of technology-related sales or account management experience. Preferred Qualifications * 6+ years of technology-related sales or account management experience * OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience * 3+ years of solution sales or consulting services sales experience or selling cloud services to large/global customers * Experience with selling CRM/ERP or similar software-as-a-service, cloud-based business applications with robust presentation, written, and verbal communication skills * Demonstrate the business value of Microsoft's solutions with an understanding of Microsoft's strategies and products relative to major Microsoft competitors * Ability to maintain a high level of productivity, manage competing priorities and work effectively with high levels of autonomy and self-direction in a fast-paced, collaborative, and dynamic teaming environment * 2+ years of experience executing strategic territory planning Digital Solution Area Specialists IC3 - The typical base pay range for this role across the U.S. is USD $30.53 - $64.62 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $48.37 - $69.18 per hour. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Join the Retail & Consumer Goods Organization as a ATU Sales Manager who develops and drives go-to-market sales strategy and execution to ensure success within their market based on Microsoft's and customer/partner needs. Leads the and aligns business within the segment, driving strategic direction across teams. Defines ongoing and long-term customer value realization and satisfaction strategies contributing to net-new revenue and business growth. Leverages industry and market expertise, proactively leading teams to identify solutions to drive new opportunities and strategies in alignment with customer needs. Leads and coaches teams on the development and implementation of scalable go-to-market for maximizing revenue, consumption, and growth across solution areas. Defines expectations and sets strategies for teams to leverage drivers of Digital & Artificial Intelligence transformation relevant to their customers and partners across business units. Fosters and defines a culture of inclusion, learning, mentorship, coaching, customer-centricity, accountability, collaboration, and achievement of bold goals. Leads business planning and alignment beyond fiscal year boundaries across segments, partners, and teams to drive growth and transformation, define expectations for sale execution, and holds teams accountable for results. Builds and maintains a broad executive network inclusive of partners. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Responsibilities Accelerating Growth Leverages industry and market expertise, proactively leading teams to identify solutions to drive new opportunities and strategies in alignment with customer needs. Establishes a technology-driven professional presence in the market and represents Microsoft as a thought leader who can articulate connections between Microsoft solutions to relevant business contexts with industry and market leaders (e.g., speaking at external events, sitting on boards). Pursues industry of choice to create more strategic relevance and value with customers. Coaches teams to consider global perspectives in best practices in local trade, regulatory, and policy environments across geographic areas. Coaches managers and teams to tailor customer engagement for specific industries with relevant customer references and socializes best practices across their organization. Identifies and creates customer references for landmark successes in one or more strategic industries to develop a competitive advantage and to articulate ability to deliver customer value to achieve outcomes. Leverages experiences and expertise with customers across industry to influence the development of programs that help scale and accelerate successful engagements. Defines expectations and sets strategies for teams to leverage drivers of Digital & Artificial Intelligence (AI) transformation relevant to their customers and partners across business units. Acts as a thought leader in optimally leveraging transformation across solution areas. Consults with customers and internal/external Partners to ensure successful value realization in delivery of solutions to customers. Drives and coaches teams to orchestrate across units and Partners to leverage and accelerate innovative transformation opportunities. Coaches managers to ensure internal partners are educated on industry trends and solutions. Develops and shares strategies for expanding relationships across customers' lines of business that enable innovative solutions, deliver business value, and create market growth. Coaches and supports teams to leverage industry experts within MS to identify and execute on transformation opportunities. Leads and coaches teams on the development and implementation of scalable go-to-market for maximizing revenue, consumption, and growth across solution areas. Shares best practices and holds managers and teams accountable for leveraging market-specific insights and highlighting solutions that solve business and technology challenges. Coaches teams to identify and proactively engage influencers to drive Microsoft's perspective across accounts and to utilizing available programs to drive customers to expand budget. Sets the expectations for and enables teams to be self-sufficient in leveraging digital assets and data insights, and exhausting all opportunities to develop relationships with new and existing customers. Driving Success with and Through Others Fosters and defines a culture of inclusion, learning, mentorship, coaching, customer-centricity, accountability, collaboration, and achievement of bold goals. Influences and inspires managers and teams across the organization to motivate, engage, and bring teams together. Leads a diverse and inclusive workforce, creates and hires diverse teams, and fosters an inclusive working environment via well-established inclusive behaviors. Develops and rewards high-performing individuals and teams, hires diverse talent, prioritizes development, leads by example, and prepares people for more senior positions in other parts of the organization. Builds and maintains a broad executive network inclusive of partners. Cultivates an ecosystem of customer and external partners and defines where there is a need for partners to act in Microsoft's market to accelerate consumption and/or growth. Inspires and influences engagements between partners and executives on long-term business planning, development of scalable strategic partnerships, and influencing customer needs and outcomes across one or more industries. Ensures teams across their organization maintain relationships with an ongoing long-term focus that looks past quarterly and annual targets. Models and creates a rhythm of business (RoB) with customers and partners that enables continuous engagement and future strategic planning. Leads business planning and alignment beyond fiscal year boundaries across segments, partners, and teams to drive growth and transformation, define expectations for sale execution, and holds teams accountable for results. Defines where orchestration is needed for success, creates new points of entry for integration and collaboration, sets the tone for an organizational culture of inclusion. Shares best practices and a global perspective across the organization for managing competing priorities, reducing complexity for customers, and mitigating execution challenges, while maintaining a high level of accountability. Drives clarity when leading engagements across the organization by defining mutual and shared priorities across lines of business to drive impactful outcomes. Leads and coaches teams on engagements with key stakeholders to develop clear short- and long-term, execution strategies that meet customers' and Microsoft's objectives. Defines best practices across teams for developing go-to-market strategies based on mutual business needs and scaling across markets and globally. Leading and Transforming the Business Defines ongoing and long-term customer value realization and satisfaction strategies contributing to net-new revenue and business growth. Holds teams accountable for customer value realization satisfaction, and coaches them on best practices and semi-annual survey results. Ensures internal and external executives are aligned on key areas of improvement to further impact increasing customer value realization and satisfaction. Manages and leverages key executive relationships across customer stakeholders (business and IT) to understand drivers of business value, satisfaction, and sentiments. Maintains a strategic perspective on customers and partners to business models and helps them evolve to achieve growth, be competitive, and realize greater alignment between the partner and Microsoft's business models and needs. Understands portfolio of strategic partners (Global Systems Integrator (GSI), Independent Software Vendor (ISV) and drives engagement across teams. Develops and drives go-to-market sales strategy and execution to ensure success within their market based on Microsoft's and customer/partner needs. Develops strategies and coaches managers to align teams with customer, compete, and market strategies that drive sales, consumption, and Digital & Artificial Intelligence (AI) transformation solutions. Leads, collaborates with, and empowers managers to execute on strategic initiatives, achieve targets and build and manage pipelines that achieve growth and accelerate customer/partner value realization. Develops talent internally and attracts needed talent to Microsoft. Leads teams by example, driving high-value engagements and creating trusting relationships with customers and partners. Coaches teams on, and drives the execution of go-to-market based on customer, partner, and Microsoft needs, and scaling business across markets. Oversees and directs actions to drive balance in business, financial, and people outcomes. Manages customer planning across accounts to ensure that teams across organizations drive end-to-end orchestration for customer value realization and outcomes. Defines long-term expectations and goals across teams to consistently leverage opportunities and effectively develop, align, and execute on market sales strategies. Leads the and aligns business within the segment, driving strategic direction across teams to enable revenue growth by proactively addressing business and competitive needs. Drives orchestration amongst internal teams and holds others accountable. Leads and influences across segments, partners, and internal leaders to drive growth and transformation across accounts. Aligns and gains buy-in from leaders and functions across the organization to ensure success of mutual plans and objectives. Influences the adoption of change based on breakthrough discoveries to drive impact (e.g., new operating model, improving collaboration). Drives teams to deliver success for business accountabilities. Leads teams across an organization to consistently leverage customer/partner insights and market strategies to act on opportunities to drive consumption, new solutions, and annuity business. Leads and coaches team and/or managers to maintain a growth and customer/partner mindset in response to the business environment. Empowers teams to enable Digital & Artificial Intelligence (AI) transformation for our customers and realize value from solutions that drive impactful market share growth. Directs teams to strategies and expectations for leveraging established systems, programs, and tools that enable consistent customer planning and a rhythm of business (RoB) to align end-to end solutions with go-to-market priorities across the customer portfolio and Microsoft solutions lifecycles. People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others. Qualifications Required Qualifications: Master's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 7+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR Bachelor's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 8+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR equivalent experience. 3+ years direct/formal people management experience. Other Requirements: * Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties. Preferred qualifications: Master's Degree in Business Administration, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 10+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR Bachelor's Degree in Business Administration, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 13+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR equivalent experience. 5+ years experience leading teams and/or managers in a Sales organization. 5+ years direct/formal people management experience. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. #MCAPSA Sales Management M5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Description & Requirements Press space or enter keys to toggle section visibility Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at ************** Job Summary: Docucare complements the standard Break Fix Service for In-Scope Equipment by providing first responder services to maximize Uptime. Docucare is designed to improve Customer productivity and efficiency by maximizing performance levels. Docucare Associates can identify potential In-Scope Equipment issues and proactively make necessary replacements and minor repairs before a problem arises. Regular maintenance improves the print quality consistency of Customer documents. With an On-Site inventory of parts, a Docucare Associate can complete the required maintenance or repair promptly. The Docucare Associate will engage a Xerox service engineer to perform advanced repairs when necessary. Primary Responsibilities: * On- Site associate to be main point of contact for any MPS requests on site. * Monitor Xerox Device Manager to proactively order and replace toner, paper and CRU's (customer replaceable units) * Understand common Device fault codes and correct them. * Diagnose and correct common image quality and other problems. * Work with account team and delivery team for install - deinstall of equipment * Wipe HDD's * Upgrade firmware * Keep full inventory of supplies and parts for devices on site * Clean machines regularly inside and outside * When required, perform color balancing and color printer calibration. * Replace major components in the Device print engine, fusing, and paper handling system. * Maintain service call logs. * Promote service engineer call avoidance, including use of web-based applications that provides self-help, troubleshooting guidelines, and other technical resources for problem resolution. * Initiate web-based service calls to the Customer service engineer. * Inform the Customer of problem resolution upon completion of a service request. * The Docucare Associate will clean Devices and distribute Customer inventoried Consumables to the Docucare supported Sites described below. * Docucare services will be available to the Customer during Normal Working Hours 8 AM - 5 PM * Docucare Services are provided for all in scope Xerox- brand Devices as well as any covered 3rd party devices. Skills and Qualifications: * Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective. * Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer. * Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry. * Identifies problems in straightforward situations and makes sound decisions using standard procedures. * Eager to learn technologies surrounding print production and finishing equipment. * Must be able to stand for long periods of time, walk, bend, and reach. It is important that our Docucare Associate does these 4 things well: * Excelling in customer-facing service delivery role. * Maintaining intermediate knowledge of all Xerox equipment and client IT environment. * Demonstrates a proactive approach to work with initiative and drive. * Exhibits good technical and/or electrical aptitude. Additional Benefits: * Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. * Paid time off, plus holidays and personal days. * Substantial growth opportunities for future career development within a supportive and collaborative company culture. #LI-JC1 #LI-ONSITE