Apple Federal Credit Union jobs

Job Description Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Position Summary: Under general supervision, but following established policies and procedures, is responsible for funding auto loan applications that originate from auto dealerships and refinance companies through the Indirect Lending program. Processes loans and distributes funds and reserve payments directly to dealerships. Prepares, delivers, and files all required loan documentation and disclosures. Communicates directly with auto dealerships to obtain necessary paperwork for pending loan applications. Submits auto loan insurance to the credit union's collateral protection insurance company. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other member services and clerical duties as assigned by the Manager of Consumer Underwriting & Quality Assurance or the AVP of Consumer Lending Responsibilities: Responsible for the entire indirect loan process on loans originating from auto dealerships and online refinance companies with duties including but not limited to; preparing, assembling, submitting loan documentation for imaging, auditing dealer loan file for accuracy, ensuring all underwriting stipulations are met, submitting insurance information to third party vendor, and ensuring loan is funded accurately and within expected timeframes Performs a variety of loan support duties which require knowledge of such lending policies and guidelines such as loan to value and debt ratios, verifying various proof of income documents. Handles incoming member calls and internal calls including direct or hotline calls and responds to Indirect Lending Helpdesk tickets. Provides loan documentation to Collections for Total Losses and other Collection needs Opens new membership accounts in accordance with the Credit Union's new member policy. Ensures all account verifications are performed before opening the membership Must possess solid time management and organization skills to effectively prioritize multiple objectives and achieve volume goals to ensure loans are updated within designated timelines and creates and updates delayed funding notices daily Provides accurate information to members regarding credit union services, products, policies, and procedures. Advises members of federal regulations applicable to these policies and procedures including contacts members to verify information and perform MLA verification when necessary Communicates through various channels to external and internal members, and the lending system with auto dealership representatives to obtain missing documentation, or to replacement documents that are incorrect, and addressing inquires or questions relating to loans being processed Represents and promotes the credit union in a positive and enthusiastic manner and ensures member satisfaction is a top priority Qualifications-all required unless otherwise noted: Minimum of 2 year of financial institution experience required Minimum 2 years of Consumer Lending experience required A high school education or GED Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication Must have excellent communication, analytical, and problem-solving skills, above-average math ability, and attention to detail required This position requires a high level of independent and critical thinking. Must be PC proficient. Extensive telephone work involved. Employment Type: Full-Time Location: 4097 Monument Corner Drive, Fairfax, VA 22030 ***Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility.***

is located onsite in Roanoke, VA. Primary Function: The Treasury Support Associate (TSA) provides a variety of support functions to both the treasury management sales, implementation, maintenance and issue resolution processes. Partners directly with the Treasury Sales Officer (TSO) to understand business member's needs and expectations and ensure that their support needs and service levels are continuously met. The TSA is also the first point of contact for all standard requests submitted to the treasury team from front line associates. The TSA will also partner with the Transaction Operations group to conduct maintenance and issue resolution of existing services. Essential Duties and Responsibilities: Manages incoming sales referrals and inquiries from all frontline associates Prepare any forms necessary for the implementation of new services or maintenance requests Facilitate the signing and collection of agreements required for the setup of new services Perform setup specific functions related to all treasury services Member training of all treasury services to include Business Online Banking Responds to Treasury Services mailbox incoming servicing and issue inquires, Business Online Banking secure messages and sales opportunities Maintains various daily, weekly and monthly reports and associated report driven tasks May perform other duties as assigned Services MBS managed relationships: Assists TSO in the management of deposit accounts. Performs all deposit account functions to include opening, maintenance and general inquiries for MBS managed clients First point of MBS client contact for any treasury service related inquires. Handles MBS client requests for information and resolves problems promptly. Involves TSO only when needed. MBS client training of all treasury services to include Business Online Banking Coordinates with internal Member Business Services partners' referral opportunities Helps develop long-term solutions for business members to ensure business member and account retention. Performs office support functions: Assists other support for the TSO as directed. Types letters, memos, etc. as needed. Participates in special projects as requested. Accurately perform all Bank Secrecy Act (BSA) and OFAC functions related to opening accounts, account maintenance changes, OFAC verification, reporting suspicious activity to the Security Department, and completing all required training. Other duties may be required and assigned by the Director. Prerequisites for Job: A minimum of 4 years in a business banking role, at least two of which are deposit account management or treasury services related role. Knowledge: Familiar with business deposit products Overall knowledge of financial products and services Understands a business structure and business cash management needs Experience in being on a team with direct customer/member relationships Prior experience in servicing business relationships Experience working with various finance roles of a business Will maintain a working knowledge of the current treasury products offered Skills: Strong written and verbal communication skills Strong problem solving and analytical skills Must be accurate and detail oriented Must have the ability to work independently as well as with a team Must be able to multitask and work in a fast-paced environment Proficient in using Microsoft Office applications Proficient with various virtual meeting applications Must be able to work with a sense of urgency Minimum Education and Experience: College degree is preferred Sufficient demonstrated experience with results in areas of responsibility may substitute for educational requirements

The Licensed Mortgage Loan Officer increases real estate loan portfolio by developing business contacts, building Realtor relationships, and actively working the real estate loan applications. The Licensed Mortgage Loan Officer attracts new real estate loan applications by developing relationships with Realtors in the community. This individual works for Garrett Mortgage, LLC, one of Langley's joint venture companies, which is the preferred lender for Garrett Realty Partners. Garrett Realty Parters represents 120 agents and completes over 100 transactions monthly making this an amazing opportunities for the right candidate. Essential Functions, Duties, and Responsibilities: Takes incoming calls (leads) and appointments to pre-qualify, interview, and counsel borrowers to determine a suitable real estate loan product. Reviews applications submitted online. Contacts borrower to review loan application and determine the best product. Obtains documentation needed for loan approval. Meets and interviews scheduled and walk-in applicants to assist with real estate loan questions and initiate application process. Works directly with Realtors to establish rapport and build confidence their referrals will be handled properly. Regularly and customarily attends networking and educational events to promote the mortgage company and keep current on the real estate market and changes in lending regulations. Meets with Realtors regularly to develop potential business and relationships. Interact with Realtors daily to educate them on available loan programs and guidelines. Qualifications: Two years recent experience in mortgage originations or 3 years recent experience in mortgage lending or equivalent combination of experience working in the mortgage industry. Bachelor's degree; and 1 year related experience and/or training. NMLS Loan officer state license required. Our Keys to Success: Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities. Langley Ambassador - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results. Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future. Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities. Continuous Learner - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

As an Insurance Agent for Virginia CU Insurance Services (VACUIS), your primary role is to sell insurance policies to individuals or businesses and provide guidance on insurance coverage options. Your job is to assess clients' insurance needs, explain policy details, and assist them in selecting the most appropriate coverage for their specific requirements. The position will provide prompt, efficient, high-quality service to insurance accounts in support of the agency's activities. The candidate for this position will be an employee of VACUIS, working onsite within VACU facilities. Key Responsibilities: Sales and Business Development: · Generate leads through various channels, such as referrals, networking, and marketing campaigns. · Present and explain insurance policies to clients, including coverage details, terms, and premiums. · Customize insurance plans based on clients' needs, preferences, and budget. · Close sales deals by effectively addressing client concerns, negotiating terms, and completing necessary paperwork. Client & Partner Relationship Management: Build and maintain strong relationships with clients to foster customer loyalty and maximize retention. ·Conduct regular follow-ups with clients to ensure satisfaction, address any inquiries or issues, and provide ongoing support. Assist clients in filing insurance claims and guide them through the claims process, acting as a liaison between clients and insurance companies. Build and foster strong partnerships with external centers of influence and other sources of lead revenue. Product Knowledge and Market Research: Stay up-to-date with insurance products, industry trends, and regulatory changes. Conduct market research to identify potential target segments and develop strategies to reach them effectively. Analyze clients' existing insurance policies to identify any coverage gaps or opportunities for additional policies. Obtain relevant insurance certifications and licenses as required by regulatory authorities. Administrative Tasks: Maintain accurate and organized client records, policy documents, and other relevant paperwork in order to minimize the potential for E&O claims Coordinate with insurance underwriters to ensure timely policy issuance and renewal. Keep track of premium payments, policy renewals, and any policy modifications. Stay informed about the legal and regulatory requirements related to insurance sales and ensure compliance with them. Qualifications and Requirements: Minimum 3 years' previous insurance industry experience required, or equivalent financial services/credit union experience from which comparable knowledge and abilities have been acquired Strong communication and interpersonal skills to effectively interact with clients and partners. Excellent sales and negotiation skills to close deals and meet sales targets. In-depth knowledge of various insurance policies, including auto, home, renter's, travel, umbrella and commercial insurance. VA Property & Casualty insurance license required Proficient computer skills; familiarity with Applied (Epic) Systems and its brands preferred. Attention to detail and accuracy in managing paperwork and documentation. Ability to work independently, prioritize tasks, and meet deadlines. Ethical conduct and adherence to legal and regulatory guidelines. Physical Requirements: Occasional standing, walking, bending and stooping Must be able to sit at a desk for extended periods of time and use a computer Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

PRIMARY FUNCTION: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES: Teller Responsibilities: Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc. Disburses cash accurately and maintains a cash drawer, balancing it daily Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives Member Service Responsibilities: Responsible for opening Memberships Responsible for opening all types of deposit accounts Able to provide assistance and maintenance on all deposit and loan accounts Referral based lending knowledge Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships Make appropriate referrals to deepen member relationships Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership Engage members and prospective members in a professional and courteous manner in person and over the phone Demonstrates flexibility around the daily needs of the members and the branch Possesses leadership skills to properly self-manage and guide co-workers consistently Possesses lobby leadership skills in order to maximize exceptional member experience Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security Answers member inquiries and cross-sells products and services of the credit union when appropriate. Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner Meets member needs by maintaining appropriate knowledge of all VACU products and services Answers the phone and responds to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales Provides quality service by following all member service expectations Handles troubleshooting and special assignments in support of supervisor. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor JOB QUALIFICATIONS: Knowledge: Thorough understanding of products and services offered by financial institutions preferred Skills: Satisfactory computer skills required. Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner. Minimum Education and Experience: Minimum of high school diploma or equivalent. Some college education or business courses preferred. Customer/member service experience, preferably at a financial institution Cash handling/business experience at a financial institution Knowledge of TCD transaction and settlement procedures PHYSICAL REQUIREMENTS: This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Why Join Apple? At Apple Fede ral Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Role: Operates under general supervision and established policies and procedures to serve as a trusted sales and service ambassador, assisting Credit Union members and non-members through call efforts and video appointments pertaining to consumer loan applications. Acts as a trusted advisor by offering Apple products and services that meet members' financial needs. Answers questions concerning services provided by the credit union from members and staff. Completes all necessary paperwork to set up new loans, products, and services including processing loan applications. Achieves and strives to exceed sales targets. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles: Team Up, Serve With Purpose, Challenge Yourself, and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other sales, service, and lending support-related duties as assigned by the Supervisor of the Contact Center Engagement Outbound team. Essential Functions & Responsibilities: Working as part of the Contact Center Engagement team, receiving phone calls from members wanting to apply for a loan, or have questions regarding an existing loan. Acts as a trusted lending advisor and utilizes AWIS principles in all interactions with members and potential members. Establishes and develops member relationships through telephone communications and maintains the members' best interests. Qualifies members for appropriate products and services. Seeks to close sales of lending products and services that are beneficial to both the member and the Credit Union in accordance with sales expectations and goals. Achieves daily, weekly, monthly, and other call and sales goals. Processes member loans, membership applications and credit reviews by phone and video: Interviews and qualifies loan applicants, reviews credit bureau reports, prepares all loan documentation, and inputs information into computer. Explains all documentation and procedures accurately to our members. Follows-up with members as appropriate. Assists members with opening and closing accounts, as well as notifying members of denied loan requests. While maintaining a positive member experience, focusing on overall member satisfaction and company net promoter score. Working with other lending support areas of the company, assisting members with basic loan servicing questions and needs. Submitting helpdesk tickets, completing forms and paperwork, and advising members on servicing needs. Prepares analytical reports in MS Excel for management summarizing leads, and applications, generated through the member contact activities. Effectively communicates results and concerns with supervisor through one-on-one meetings. Remains cognizant of any updates regarding lending and basic loan servicing knowledge. Attends Credit Union required lending trainings, in addition to Contact Center Engagement refreshers and trainings. Knowledge and Skills: Experience Minimum two years financial institution and/or call center experience preferred. Previous lending, or member/customer service experience preferred. Previous sales experience strongly preferred. Education High School diploma or equivalent required (GED). Interpersonal Skills Must show strong initiative and be able to communicate effectively in person, over the phone, and in writing, have excellent interpersonal skills, and strong attention to detail. Other Skills Must be comfortable with working with members over the phone as a primary responsibility. Must have experience reading and interpreting consumer credit reports and have proven analytical ability to determine member financial condition. Most be comfortable with working with members over the phone. Physical Requirements The ability to lift 25lbs and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc. Work Environment Ability to function in a financial institution environment. ***Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility***

is based out of our Charlottesville, Virginia office. Primary Function: The Treasury Sales Officer (TSO) is responsible for all deposit and treasury services sales efforts with current and prospective business and commercial members. The TSO works closely with the Relationship Managers and Small Business Bankers to assess client/prospect needs, develop and propose customized cash management solutions and build the client relationship to achieve balance and service revenue growth for the member business services sector of the credit union. The TSO will travel to various markets within Virginia to meet with prospects and clients. Essential Duties and Responsibilities: Serves as an active participant in joint calling efforts and new client acquisition initiatives while taking the lead in developing all treasury management and deposit opportunities Accountable for deposit and service revenue growth, and new business pipeline development, and partners with the Relationship Managers and Small Business Bankers for overall portfolio development Maintains working knowledge of the current treasury products offered by VACU Prepares and presents proposals to include pricing and product information Performs product demonstrations Prepares and conducts treasury reviews on existing clients Provides consultative support to clients and internal partners on Treasury Services products Provides market feedback on industry trends, product gaps, and competitive influences May have sales calls with branch and contact center referred businesses May need to facilitate forms and implement services sold Other duties or projects may be required and assigned by the Director as needed Prerequisites for Job: 5+ years of Treasury Management sales experience 4 additional years of business/commercial banking experience Must have a good driving record CTP designation not required, but preferred Knowledge and Experience: Proven success partnering with Relationship Managers/Lenders to acquire and maintain fully cross-sold business client relationships Success developing new business with focus on prospecting, utilizing strong selling and negotiation skills Familiar with checking and analysis account statements across various competitor financial institutions. Strong knowledge of all treasury products and services available in the market Knowledge of credit and risk processes, and pricing philosophy Strong business cash cycle knowledge and business cash management needs of various industries Understands the complexity of various business structures Must keep up to date with various industry trends and evolving treasury technology, to become a trusted advisor to clients Experience working with various finance roles of a business Experience in managing business client relationships in a financial institution Working knowledge of MS Office products: proficient in PowerPoint, Excel, csv, text files and Adobe Editor Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy Skills: Strong written and verbal communication skills Excellent presentation and problem solving skills Needs-based sales and business development principles and techniques Ability to develop strong working relationships with clients, colleagues and COIs Strong time management, organizational and planning skills Ability to work independently and in a team environment Physical Requirements: This job requires infrequent lifting or carrying of objects up to 10 pounds. This job requires the ability to sit for long periods of time. This job requires the ability to drive long distances, throughout the state of Virginia.

VACU Investment Group (VACUIG) is expanding our wealth management team throughout Virginia- Greater Richmond Area, Blacksburg, Roanoke, Harrisonburg, VA Beach, Norfolk Williamsburg & Lynchburg. The role of the investment consultant is to establish value-added relationships with VACU members , to understand their financial needs and to offer solutions for those needs. VACUIG is in partnership with Ameriprise Financial Group (AMPF) who serves as our Broker/Dealer. The candidate for this position will be an employee of AMPF., working within the VACU branches. ESSENTIAL DUTIES AND RESPONSIBILITIES Prospecting within the financial institution by establishing relationships with other client facing associates in order to generate referrals. This duty is performed weekly, about 20% of the time. Prospect outside the financial institution in order to build external referral sources as well as bringing new clients to the bank. This duty is performed weekly, about 15% of the time. Sell effectively by establishing relationships with customers, determining their needs and offering appropriate solutions in a manner that the customer sees the value, as well as understands the features and benefits of the products offered. This duty is performed daily, about 35% of the time. Engage in customer relationship management activities to increase wallet share per client and seek cross referral opportunities to other associates within the bank. This duty is performed weekly, about 20% of the time. Completes required BSA/AML training and other compliance training as assigned. This duty is performed as needed, about 10% of the time. Perform any other related duties as required or assigned. Requirements EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 2 years related experience and/or training, and 19 to 23 months related management experience, or equivalent combination of education and experience. Outstanding verbal, written and listening communication skills. Superior customer service skills. Master at building relationships with customers. Ability to quickly compile, verify and calculate information to provide solutions and recommendations. Product knowledge. COMMUNICATION SKILLS Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Benefits Full package includes health and retirement benefits, and life and long-term disability insurance Virginia Credit Union We're proud of the opportunities, training, benefits and work-life balance we provide to those who help people take their money further, and reach their goals sooner. We strive to provide a culture where employee development, teamwork, integrity, respect and quality of life are the cornerstones of delivering superior member experience. We thank our employees for making us a part of our community's "Top Workplaces" and are always looking to add people to our team who share our passion for helping members build their finances and confidence. In return, we offer employees a challenging and rewarding work environment and are committed to maintaining an atmosphere that promotes teamwork and continual improvement. Virginia Credit Union is an Equal Opportunity Employer. Ameriprise Financial Ameriprise Financial, Inc, through its subsidiaries, provides various financial products and services to individual and institutional clients in the United States and internationally. It operates through four segments: Advice & Wealth Management, Asset Management, Retirement & Protection Solutions, and Corporate & Other As an Ameriprise employee, you may leverage our corporate support system to help run your program at one of our financial institution partners. Some of the benefits for financial advisors in the managed program may include: Comprehensive employee benefits Branding opportunities and proven turnkey marketing programs Local and national support, including accessible leaders and teams of specialists Office space located onsite at a financial institution Peer-to-peer mentoring, plus training and coaching - including CFP certification support Regular contact with regional leaders and colleagues - offering opportunities for sharing best practices Enjoy the financial rewards Our managed program compensation model is designed to reward financial advisors for the experience and level of practice they bring. We offer extensive up-front bonus programs to match your experience and book of business. We also understand client relationships extend way beyond their assets under management. That's why we provide payouts that apply to clients regardless of asset level.

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley. Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia. Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental and vision plans in addition to: Investing in You: Educational Assistance, encompassing books, lab fees, registration costs, and more. Support for Student Loan Repayment. Abundant Career Growth Opportunities. Time Off That Matters: Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! Paid Sick Time for all team members. Financial Security: Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. Company-covered short- and long-term disability insurance. Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. Flexible Health Care and Dependent Care benefits. Langley Federal Credit Union is currently hiring for a Full Time Sr. Financial Service Representative for our Southside floating team, working in Virginia Beach, Norfolk and Chesapeake LFCU Branches Job Summary: Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members' needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely. Essential Functions, Duties, and Responsibilities: Assumes operational responsibility for their assigned branch, including opening and closing procedures, when another member of leadership is not present. Serves as a mentor and role model for all staff, providing on-site training. Provides security overrides to other staff, ensuring adequate control of transactions. Assists other staff with escalated member situations. Uses consultative selling to offer financial products and services that meet or exceed members' needs through outbound calling, relationship building, or in-person conversations. Answers Contact Center calls as needed after cross-training. Processes new accounts, additional share types, and IRAs according to policy to ensure compliance with BSA and US Patriot Act laws. Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures. Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests. Works on the teller line to assist as needed after cross-training. Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being. Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions. Records every member interaction and follow up using the Customer Relationship Management (CRM) and Document Management System tools. Educates members on Langley products and services, making referrals to internal business partners. Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees. Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union. Supports the day-to-day operations and efficiencies of the branch. Complies with all Credit Union policies and regulatory requirements. Works at other branch locations as needed. Qualifications: Bachelor's degree in business management, finance, or a related field or equivalent experience in a financial institution or Retail Sales industry. One year of financial institution experience is required, and three years are preferred. Must have access to consistent, reliable transportation. Our Keys to Success: Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities. Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results. Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future. Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities. Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization. Physical Requirements: The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be necessary for this role. Occasional lifting of up to ten pounds may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors. Working Conditions: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will generally occur when attending large member events. The ability to work a flexible schedule, including Saturdays, is required. . It requires agility and flexibility to change locations based on business needs. The role necessitates high accountability, emphasizing working independently while being flexible and responsive to evolving demands. This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

PRIMARY FUNCTION: The primary purpose of this job is performing basic building maintenance and repairs to credit union facilities. Handling the incoming, outgoing, and interoffice mail is also a primary responsibility of the job. Providing back up for the facilities supervisor when he is out of the office. JOB DUTIES AND RESPONSIBILITIES: · Performing basic building maintenance and repairs at all the credit union facilities. Performing minor plumbing and electrical repairs. Repairing various types of equipment and building equipment. · Responsible for the processing of the incoming mail, the outgoing mail, the interoffice mail, and the overnight packages. Sorting the incoming mail and placing it in the departmental mail boxes. Processing the outgoing mail to picked up by the presort company. Logging in the overnight packages and delivering them to different departments. Processing overnight labels with the UPS campuship software for processing the overnight shipments. · Handling requests made to the “Facilities Help Desk”. · Contacting vendors when service calls need to be made to building equipment and systems - electrical, HVAC, plumbing, elevators, generators, UPS, automatic shades, fountain, and landscaping. · Performing courier duties to specific branches, between the headquarters and the operations center, to state agencies, to the post offices, and to different businesses. · Serving on the emergency response team that handles the after hours building problems and emergencies. · Processing the vehicle reservation requests made by VACU employees. · Unloading and delivery of supplies, equipment, and furniture received by the credit union. · Moving of furniture, work stations, files, storage boxes, and equipment. · Processing the branch supply orders. · Gathering the shred bins for destruction by vendor. · Other duties may be required and assigned by supervisor. · Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. · Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. · Report all Risk Management Policy violations in accordance with policy. JOB QUALIFICATIONS: Knowledge: Knowledge of building maintenance and repairs. Knowledge of vehicle maintenance and repairs. Knowledge of mailing operations. Skills: Operate various types of building equipment - pallet jack, extractor, power washer. Basic PC skills. Operate mailing equipment. Operate company vehicles. Abilities: Perform basic building maintenance and repairs. Minimum Education and Experience: High school diploma, valid driver's license and good driving record. PHYSICAL REQUIREMENTS: This job requires the ability to stand for long periods of time. This job requires occasionally lifting of 50 pounds and/or up to 30 pounds frequently.

PRIMARY FUNCTION: Assists the Internal Audit Department in completing the annual audit plan by performing financial and operational audits to assure that internal controls and procedures are in place to mitigate risks and comply with regulatory requirements and VACU's policies. JOB DUTIES AND RESPONSIBILITIES: Utilize critical thinking skills to objectively analyze and evaluate information, identify patterns, and make logical and reasonable judgments. Develops potential audit procedures with minimal guidance from department management and provides thought leadership to assigned staff member(s). Performs assigned audit procedures, including documenting audit objectives, identifying risks and controls, developing and executing an audit program, performing appropriate audit testing, and providing direction to other audit team members. Schedules and conducts entrance, follow up, and/or exit meetings with Credit Union Management, as requested. Identifies and evaluates opportunities for operational efficiency. Documents audit findings in automated working papers that support procedures performed and conclusions drawn. Effectively communicates audit results, risks, and/or recommendations for improvement, both verbally and in writing. Establishes positive working relationships with department staff and Credit Union team members at all levels. Prepares an audit report summarizing the results of the audits performed to Management and the Supervisory Committee. Carries out all aspects of assigned audits or projects in a timely manner, in accordance with established budgets and objectives. Provides assistance to the external auditors. Attends internal and/or external training classes and seminars to stay abreast of issues affecting the internal audit function and financial services industry. Maintains a good working relationship with employees at all levels. Keeps all Credit Union transactions and other information obtained through audit procedures in strict confidence. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Performs other duties as assigned by the SVP/Chief Audit Officer. JOB QUALIFICATIONS: Education: Bachelor's degree with concentration in accounting or finance is required. Professional certification as a CPA, CIA, CISA, CFSA or other relevant certification is preferred. Work Experience: Two plus years prior experience in public accounting or internal audit. Prior experience working with a financial institution is preferred. Prior experience independently planning and conducting internal audits is desirable. An understanding of generally accepted accounting principles and/or internal auditing standards is required to determine compliance with policies and procedures and evaluate the effectiveness of internal controls. Strong computer skills are required, including proficiency in Microsoft suite of software; familiarity with Arbutus Analytics, Teammate, or other similar audit software is desirable. Skills: Good judgment and strong analytical skills; excellent communication and listening skills; excellent organizational and time management skills to prioritize and work on multiple projects; ability to work both within a team and independently; flexible; high degree of integrity and respect for confidentiality and privacy of information. Abilities: Must have transportation to all VACU locations. Physical Requirements This job requires the ability to sit and stand for long periods of time and infrequent lifting or carrying of objects up to 10 pounds.

PRIMARY FUNCTION: Leads and coaches branch managers and all branch employees to sales and service excellence. Supports strategic initiatives through effective coaching, operating practices and employee development. Work closely with branch management team to ensure quality performance with compliance, operations, security, branch audits, sales and service. Create and develop key processes to monitor progress i.e. branch employee referral system, cash outages, operational losses and branch audits. Ensure the delivery of high quality service and consultative sales to members. DUTIES AND RESPONSIBILITIES: · Ensure the delivery of quality service, consultative sales, operating policies and procedures and general human resource functions to include approving requests for new positions, interviewing candidates, resolving employee's issues, review and writing performance evaluations. · Ensure new hires transition appropriately from training to the branches. Communicate sales and service standards and expectation to all new hires. · Works with SVP of Branch Sales and Service to establish goals and ensure that member service and sales objectives are consistently met by coaching and developing branch staff to achieve results that support our members' financial goals. · Partner with Branch Managers, Asst. Branch Managers, Teller Managers, MSOS, Internal Audit, Security to assure that all branches meet compliance standards and guidelines. · Oversee assigned branches to ensure that business and member service and sales goals are consistently met · Coach and develop branch managers to results that support strategic initiatives and goals · Observe and coach member interactions with branch staff · Develop skills of branch managers and their staff by partnering with the Training Department to support the business objectives · Design specific “Action Plans” for each branch manager and follow up monthly to track development · Partner with Member Services leadership team to establish goals for branches to support the strategic initiatives · Partner with Member Service leadership team for consistent service, sales and operations across all member delivery channels · Provide effective rewards and recognition to branch staff · Reply to and resolve member complaints · Review various reports for trends (sales performance, service levels, overtime, fee waivers, teller outages, operational outages, audits etc.) and recommended actions/next steps · Participate in branch budget process · Foster and develop partnerships between branch management and all business units · Establish and maintain effective working relationship with branch personnel and other departments throughout VACU · Partner with and accountability to MSOS for branch operations · Complete all required BSA and OFAC training. Report all suspicious activity to Security. Hold staff accountable for compliance with BSA and OFAC policies and procedures by invoking appropriate disciplinary action when violations are discovered; and ensure that all staff complete required training programs. · Other duties as assigned

Why Join Apple? We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan. Investment Services Operations Specialist The Investment Services Operations Specialist plays a critical role in supporting Apple Financial Services' investment program. This position is responsible for ensuring seamless coordination between members, advisors, and internal departments, while driving operational excellence, maintaining compliance, and enhancing the overall member experience. The Specialist also contributes to process improvement, reporting accuracy, and strategic initiatives that strengthen Apple FCU's investment services. Essential Functions & Responsibilities Member & Advisor Support Serve as the primary point of contact for member inquiries related to investment services, providing timely and accurate guidance. Act as a liaison between advisors, members, and the Member Solution Center (MSC) to resolve complex issues and ensure a positive member experience. Proactively identify opportunities to improve service delivery and escalate concerns when necessary. Reporting, Compliance & Quality Assurance Prepare and analyze monthly and quarterly reports for AFS Financial Services Investments, highlighting trends and recommending improvements. Maintain accurate client records in ClientWorks, ensuring compliance with regulatory requirements and internal standards. Monitor completion of AFCU and LPL training across the team, ensuring deadlines are met and compliance risks are minimized. Referral & Pipeline Management Manage the referral pipeline by qualifying incoming leads, scheduling advisor appointments, and tracking conversion metrics. Develop strategies to optimize referral outreach, ensuring timely follow‑up and maximizing advisor productivity. Provide reporting to leadership on referral outcomes and recommend process enhancements. Appointment & Workflow Coordination Oversee scheduling of member appointments, balancing advisor availability, travel logistics, and member needs. Implement scheduling best practices to reduce conflicts and improve efficiency. Partner with advisors to anticipate workload demands and adjust scheduling processes accordingly. Administrative & Operational Oversight Supervise daily administrative functions including mail processing, check handling, and supply management. Provide direct support to the VP of Apple Financial Services, including project coordination and operational reporting. Identify opportunities to streamline administrative workflows and implement process improvements. Assists with administration of programs, projects, and/or processes specific to Apple Financial Services Investments Must be able to interact with all levels of the Credit Union and the Community Acts as the person in command on all operational issues. Prepare Department PowerPoint presentations. Digital & Marketing Collaboration Serve as Site Captain for AFS investment/insurance content on Apple FCU's website, ensuring accuracy and alignment with marketing strategy. Collaborate with Marketing to update content quarterly and recommend enhancements that improve member engagement. Monitor digital appointment requests and ensure seamless integration with advisor scheduling systems. Position Impact This role goes beyond administrative support, it is a strategic operations partner, within Apple Financial Services. By managing workflows, ensuring compliance, and strengthening relationships between members and advisors, the Investment Services Operations Specialist directly contributes to the growth and success of Apple FCU's investment program. Experience: Minimum 3 years Branch, Call Center, or other related financial institution experience. Minimum two-year experience troubleshooting and understanding internet browsers, operating systems, and mobile applications. Education: Previous background with investment services preferred Associates or bachelor's degree required Work Environment: The Investment Services Support Specialist operates in a professional office setting within Apple Financial Services. The role involves frequent interaction with members, financial advisors, and internal departments, requiring strong communication and collaboration skills. The environment is fast-paced and detail-oriented, with clear performance metrics and compliance standards. Daily responsibilities include managing referrals, scheduling appointments, and handling sensitive member information, which demands accuracy and confidentiality. The position relies heavily on technology, including Microsoft Excel and ClientWorks, and requires adaptability to shifting priorities while maintaining exceptional member service. Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility.

Job Description Why Join Apple? At Apple FCU, we take pride in our strong community ties and our commitment to workplace diversity. Our employees are at the heart of our success, and we actively support their professional development and career journeys. As part of our comprehensive benefits package, we offer: health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more. Additional Workplace Highlights: Named Top Workplaces by the Washington Post 2024 Named Top Workplace USA 2024 Named American Banker Best Credit Unions to Work For 2024 Diverse, friendly work environment, progressive management staff 24 branches in Northern Virginia with easy commuting distance Job Duties: Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, through video, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Ability to engage with members, begin a conversation, build rapport, and handle objections. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and clerical duties as assigned by the ITM Branch Manager. *** Candidates who meet the minimum requirements of the position may be sent a required online assessment to the email address listed in the application. ** Responsibilities: Represents the credit union to the member, through remote video access, or when required represent in person, by mail or by telephone in a courteous, professional manner. Gives prompt efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers Maintains a working knowledge of all ITM and remote ATM machines. Effectively helps members when requested remotely by for assistance Receives loan payments, checks and cash for deposit into members' savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability, and inputs information into the computer system Provides member's basic account information on loans and share products or existing accounts as needed Under the direction of branch operations, contacts members in regard to deposit accounts, loan applications, and other products as directed Inputs comments and records member activity in the Synapsys CRM as needed. Refers members to other branch staff as appropriate Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position, including Interactive Teller and branch training Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO's) as presented in Synapsys and refers members accordingly Able to work as a remote interactive teller with the ability to instruct members on how to use the interactive teller and remote ATM machines. This includes a general knowledge of branch layouts where this technology is present Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to immediate supervisor Qualifications-all required unless otherwise noted: High school diploma or equivalent (GED) Ability to project friendly, positive attitude through video. Including positive facial expressions and posture. Excellent interpersonal and member/customer service skills Must have the ability to multi-task. Excellent oral and written communication skills. Must be able to perform the role of a ITM, & Teller. Ability to learn and cross-sell credit union products and services. Excellent math ability and attention to detail. Ability to work in a remote teller environment and displays self professionally through video. Proficient in the use of Symitar for posting teller transactions and inquiries on deposit and loan accounts. Proficient in Synapsys CRM, to act on PSO's, create and input to events, and retrieve and read My Sales reports. PC proficient The ability to lift 25 lbs. and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc Ability to function in a financial institution video and/or branch center environment Employment Type: Full-Time Location: 4097 Monument Corner Drive, Fairfax, VA 22030 *** Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility. ***

PRIMARY FUNCTION: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES: Teller Responsibilities: Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc. Disburses cash accurately and maintains a cash drawer, balancing it daily Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives Member Service Responsibilities: Responsible for opening Memberships Responsible for opening all types of deposit accounts Able to provide assistance and maintenance on all deposit and loan accounts Referral based lending knowledge Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships Make appropriate referrals to deepen member relationships Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership Engage members and prospective members in a professional and courteous manner in person and over the phone Demonstrates flexibility around the daily needs of the members and the branch Possesses leadership skills to properly self-manage and guide co-workers consistently Possesses lobby leadership skills in order to maximize exceptional member experience Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security Answers member inquiries and cross-sells products and services of the credit union when appropriate. Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner Meets member needs by maintaining appropriate knowledge of all VACU products and services Answers the phone and responds to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales Provides quality service by following all member service expectations Handles troubleshooting and special assignments in support of supervisor. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor JOB QUALIFICATIONS: Knowledge: Thorough understanding of products and services offered by financial institutions preferred Skills: Satisfactory computer skills required. Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner. Minimum Education and Experience: Minimum of high school diploma or equivalent. Some college education or business courses preferred. Customer/member service experience, preferably at a financial institution Cash handling/business experience at a financial institution Knowledge of TCD transaction and settlement procedures PHYSICAL REQUIREMENTS: This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

PRIMARY FUNCTION: The Contact Center Account Consultant I's primary function is to answer telephone inquiries regarding deposit and loan accounts while promoting credit union products and services and consistently giving quality service to members and all co-workers throughout the credit union. JOB DUTIES AND RESPONSIBILITIES: Perform all of the following functions in a call center environment on the phone: Inform, Educate, and Advise members, regardless of the individual circumstances. Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check. Takes check orders over the phone and processes Credit Card Payments. Assist members with the transfer program, payroll deductions, direct deposit, stop payments, SuperCheck and credit card inquiries. Promote the credit union by cross-selling products and services focusing on department goals and member needs. Handle member inquiries and solves problems. Other duties may be required and assigned by the supervisor. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. EXPECTATIONS: Meet Contact Center service quality standards. Consistently give quality service to external and internal members. Treat members courteously and professionally while handling their requests promptly and accurately. Evaluate members' needs and make recommendations that will help them achieve their financial goals. Consistently meet or exceed monthly cross-selling, quality, and time management goals. Build relationships with credit union members and team members. Contribute towards individual, team, & department goals while promoting team spirit. Give feedback to the Managers and Supervisors about department and team goals and incentives. Attend training sessions as directed by Manager or Supervisor to keep skills current. Keep all member and credit union business confidential. JOB QUALIFICATIONS: Knowledge: Credit union or banking industry knowledge preferred. Skills: Must be able to operate a computer and other office equipment. Must be skillful when working with details such as numbers and names. Must have the ability to effectively communicate with members both verbally and in writing. Must be able to work in a stressful environment while being flexible. Must have the ability to consistently provide excellent service. Minimum Education and Experience: High school degree with additional business courses preferred. Prior experience in a busy public contact position at a credit union, financial institution, or a retail outfit. Must have experience with computers. Must have experience in handling member requests and inquiries. Contact center experienced preferred. PHYSICAL REQUIREMENTS: Ability to sit for long periods of time. Infrequent lifting or carrying of objects up to 10 pounds. Ability to speak and hear clearly with reasonable accommodation.

PRIMARY FUNCTION: Responsible for offering and selling financial products and services to both consumer and small business members. Performs thorough needs assessments on members and small business prospects and members to grow and deepen member relationships while ensuring quality member service. Primary focus is around small business lending, consumer lending, real estate lending, and building and growing a book of business. JOB DUTIES AND RESPONSIBILITIES: Provides superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures. Skilled in assessing consumer and business member needs, providing solid advice/recommendations, and building strong relationships based on mutual trust in order to optimize sales opportunities with new and existing member/business clients. Primary point of contact within each branch for small business clients and the resident expert for small business products and services. Will spend the majority of their time focused on small business prospecting and deepening business membership needs, including small business lending packages, memberships and account openings. Expected to make outbound calls and in-person visits to small business prospects and existing small business members to deepen relationships and uncover sales opportunities. Professional communication skills with business acumen are expected in order to effectively communicate through emails to business members and business prospects Expected to grow business prospects while nurturing and deepening existing business memberships in order to effectively build a book of business. Expected to have a strong understanding of all mortgage and equity products in order to provide proper guidance and recommendations. Ensure the member's needs are met by partnering with the appropriate specialist and/or teammate to serve the member's banking, small business, mortgage, and investment needs. Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration. Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform, including Security and Information Security Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Partners with branch management team on all sales and service initiatives Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member Must maintain appropriate knowledge of all VACU products and services Answers the phone and respond to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Provides quality service by following all member service expectations Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor JOB QUALIFICATIONS: Knowledge: Demonstrates understanding of products and services offered by financial institutions with a primary focus on competitive business lending, products, and services. Skills: Satisfactory computer skills required. Abilities: Professional and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner. Minimum Education and Experience: College graduate with concentration in business. May substitute work experience. Preferred experience in business banking and building a book of business Significant experience with a financial institution with an emphasis on sales Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS) PHYSICAL REQUIREMENTS: This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley. Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia. Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to: Investing in You: Educational Assistance, encompassing books, lab fees, registration costs, and more. Support for Student Loan Repayment. Abundant Career Growth Opportunities. Time Off That Matters: Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! Paid Sick Time for all team members. Financial Security: Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. Company-covered short- and long-term disability insurance. Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. Flexible Health Care and Dependent Care benefits. Langley Federal Credit Union is currently hiring for a Full Time Senior Financial Service Representative to work on-site from our Nickerson Branch in Hampton, VA. Job Summary: Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members' needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely. Essential Functions, Duties, and Responsibilities: Utilizes consultative selling to offer financial products and services that meet or exceed members' needs through outbound calling, relationship building, or in-person conversations. Answers Contact Center calls as needed after cross-training. Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws. Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures. Serves as a mentor and role model for all staff including providing on-site training . Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests. Cross-trains to work the teller line to assist as needed, following all policies & procedures . Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being. Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions. Records every member interaction and follow up utilizing the Customer Relationship Management (CRM) tool and Document Management System. Educates members on Langley products and services, making referrals to internal business partners. Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees. Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union. Supports the day-to-day operations and efficiencies of the branch. Complies with all Credit Union policies and regulatory requirements. The ability to work at other branch locations as needed. Qualifications: An associate degree or two years of sales or service experience advising customers when choosing between options or an equivalent combination of education and experience required. One year of financial institution experience is preferred. Our Keys to Success: Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities. Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results. Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future. Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities. Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization. Physical Requirements: The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be necessary for this role. Occasional lifting of up to ten pounds may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors. Working Conditions: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will generally occur when attending large member events. The ability to work a flexible schedule, including Saturdays, is required. #SponsoredEC

Why Join Apple? At Apple FCU, we take pride in our strong community ties and our commitment to workplace diversity. Our employees are at the heart of our success, and we actively support their professional development and career journeys. As part of our comprehensive benefits package, we offer: health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more. Additional Workplace Highlights: Named Top Workplaces by the Washington Post 2024 Named Top Workplace USA 2024 Named American Banker Best Credit Unions to Work For 2024 Diverse, friendly work environment, progressive management staff 24 branches in Northern Virginia with easy commuting distance Job Duties: Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, through video, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Ability to engage with members, begin a conversation, build rapport, and handle objections. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and clerical duties as assigned by the ITM Branch Manager. *** Candidates who meet the minimum requirements of the position may be sent a required online assessment to the email address listed in the application. ** Responsibilities: Represents the credit union to the member, through remote video access, or when required represent in person, by mail or by telephone in a courteous, professional manner. Gives prompt efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers Maintains a working knowledge of all ITM and remote ATM machines. Effectively helps members when requested remotely by for assistance Receives loan payments, checks and cash for deposit into members' savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability, and inputs information into the computer system Provides member's basic account information on loans and share products or existing accounts as needed Under the direction of branch operations, contacts members in regard to deposit accounts, loan applications, and other products as directed Inputs comments and records member activity in the Synapsys CRM as needed. Refers members to other branch staff as appropriate Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position, including Interactive Teller and branch training Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO's) as presented in Synapsys and refers members accordingly Able to work as a remote interactive teller with the ability to instruct members on how to use the interactive teller and remote ATM machines. This includes a general knowledge of branch layouts where this technology is present Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to immediate supervisor Qualifications-all required unless otherwise noted: High school diploma or equivalent (GED) Ability to project friendly, positive attitude through video. Including positive facial expressions and posture. Excellent interpersonal and member/customer service skills Must have the ability to multi-task. Excellent oral and written communication skills. Must be able to perform the role of a ITM, & Teller. Ability to learn and cross-sell credit union products and services. Excellent math ability and attention to detail. Ability to work in a remote teller environment and displays self professionally through video. Proficient in the use of Symitar for posting teller transactions and inquiries on deposit and loan accounts. Proficient in Synapsys CRM, to act on PSO's, create and input to events, and retrieve and read My Sales reports. PC proficient The ability to lift 25 lbs. and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc Ability to function in a financial institution video and/or branch center environment Employment Type: Full-Time Location: 4097 Monument Corner Drive, Fairfax, VA 22030 *** Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility. ***