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Working As An Appliance Sales Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $50,000

    Average Salary

What Does An Appliance Sales Associate Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become An Appliance Sales Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Appliance Sales Associate Career Paths

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Average Length of Employment
Sales Assistant 2.1 years
Sales Clerk 2.1 years
Sales Expert 1.8 years
Sales Assoc 1.7 years
Attendant Sales 1.7 years
Sales Associate 1.6 years
Top Careers Before Appliance Sales Associate
Cashier 15.3%
Manager 3.6%
Internship 3.6%
Associate 3.1%
Owner 2.5%
Supervisor 2.4%
Top Careers After Appliance Sales Associate
Cashier 8.3%
Manager 4.4%
Associate 3.5%
Internship 3.3%
Server 3.1%
Consultant 2.4%

Do you work as an Appliance Sales Associate?

Top Skills for An Appliance Sales Associate

  1. Customer Service
  2. Delivery Dates
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Thrived in a fast-paced environment by providing top quality customer service and promoting strong team-work among co-workers.
  • Quote prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
  • Helped customers on sales floor, unloaded trucks, put product together, delivered products to homes and set up.
  • Shared product knowledge with customers while making personal recommendations based on their individual needs.
  • Collaborated with coworkers to assist in team sales, and with managers during one-on-one meetings to meet sales goals.

Appliance Sales Associate Demographics

Gender

Male

62.5%

Female

33.5%

Unknown

4.0%
Ethnicity

White

62.3%

Hispanic or Latino

16.4%

Black or African American

10.9%

Asian

6.4%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

71.7%

German

5.7%

Korean

3.8%

Arabic

3.8%

Swahili

1.9%

Portuguese

1.9%

Albanian

1.9%

Somali

1.9%

Japanese

1.9%

French

1.9%

Greek

1.9%

Russian

1.9%
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Appliance Sales Associate Education

Schools

Kaplan University

8.2%

East Tennessee State University

6.8%

Pennsylvania State University

6.8%

Purdue University

6.8%

George Mason University

5.5%

Sam Houston State University

5.5%

Western Michigan University

5.5%

Saint Cloud State University

5.5%

Henry Ford College

4.1%

Southern Illinois University Edwardsville

4.1%

Texas Tech University

4.1%

Ohio State University

4.1%

Utah Valley University

4.1%

Fullerton College

4.1%

University of Missouri - Columbia

4.1%

University of Missouri - Saint Louis

4.1%

Austin Community College

4.1%

University of North Texas

4.1%

Washington State University

4.1%

Moraine Valley Community College

4.1%
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Majors

Business

25.4%

Psychology

7.6%

Accounting

7.3%

General Studies

4.8%

Criminal Justice

4.8%

Computer Science

4.5%

Marketing

4.5%

Interior Design

4.2%

Finance

4.2%

Liberal Arts

3.7%

Medical Technician

3.7%

Nursing

3.1%

Electrical Engineering

3.1%

Management

2.8%

Communication

2.8%

Medical Assisting Services

2.8%

History

2.8%

Biology

2.5%

Economics

2.5%

English

2.5%
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Degrees

Bachelors

37.8%

High School Diploma

28.1%

Associate

17.9%

Certificate

6.1%

Diploma

4.7%

Masters

3.8%

License

1.2%

Doctorate

0.4%
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What Is It Like To Work As An Appliance Sales Associate

5.0

What was your job title?

Appliance Sales Associate.. Show More

What do you like the most about working as Appliance Sales Associate?

The pay, the competition, the opportunity to relate to all kinds of people, the euphoria of a great day when you were “on top of it,” the instant feedback of whether you’re doing great or not (your sales for that day!)... Show More

What do you NOT like?

You need to get enough sleep every night—you can’t cheat yourself—because you won’t feel like enjoying yourself if you’re fatigued and you’ll just be spinning your wheels—not a job you can snooze through—you’ve got to give this one your all... Show More

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Updated May 18, 2020