Appliance sales specialist job description

What You Will Do

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Appliances, this means:

* Being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project.
* Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.
* Engaging in safe work practices including the proper operation of store equipment.

The Sales Specialist Appliances serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Appliances is also responsible for executing orders and projects in their area of focus.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For

* Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.
* Requires morning, afternoon and evening availability any day of the week.
* Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
* Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

Minimum Qualifications

* High School Diploma or equivalent.
* 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience.

Preferred Qualifications

* 1 year of experience entering and submitting customer sales orders, including Special Order Sales.
* 2 years of experience identifying and selling products based upon customer needs or plans.
* 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
* 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.
* 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
* 2 years of experience in a sales environment with required sales goals or metrics.
* 1 year of employment with Lowe's as a Sales Specialist.
* 1 year of experience selling appliances.

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

#LI-145CJAC

The Best Buy Certified Appliance Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.

This role provides full service and solutions support to customers in the areas of Vendor Experience and premium appliances. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities

* Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

* Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.

* Achieves team and individual goals while enabling an excellent customer shopping experience.

* Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.

* Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.

* Engages with customers for consultations whether it be in-store, over the phone, or chat options online.

* Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.

* Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.

* Maintains assigned department's merchandising and readiness to serve customers.

* Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.

* Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.

* Coaches and trains coworkers on new vendor technology and services.

* Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Basic Qualifications

* Ability to work successfully as part of a team

Preferred Qualifications

* Prior experience serving as a specialist in premium, luxury, or complex technology solutions

* 1 year of experience working with consumer electronics