What does an appliance service technician do?
Appliance service technician responsibilities
Here are examples of responsibilities from real appliance service technician resumes:
- Repair refrigerators, dishwashers, clothes washers, dryers, ovens, stoves, microwaves, garbage disposals.
- Service and repair domestic electrical and gas appliances such as clothes washers, refrigerators, stoves and dryers.
- Install appliances such as refrigerators, washing machines, and stoves.
- Install and repair HVAC and gas-powered appliances.
- Maintain, diagnose and repair residential HVAC equipment.
- Do have gages, torches and all equipment.
- Remove, repair and replace defective components, such as resistors, transformers and capacitors.
- Service of stoves, ovens, microwaves, dish washers, trash compactors, garbage disposals.
- Communicate diagnosis and need repairs of products to the customer in a knowledgeable and courteous manner.
- Operate a variety of tools, including power drills, power saws, torches, etc.
- Frequent the company's custom windows database programming and further experience with various windows programs and applications.
- Drive to customers home and fix any Samsung appliance that they call in for that need fixing.
- Assemble, install, or repair wiring, electrical or electronic components, plumbing, machinery, or equipment.
- Repair and install residential plumbing and electric.
- Comply with all applicable OSHA standards by following establish safety rules/regulations and maintaining a healthful workplace.
Appliance service technician skills and personality traits
We calculated that 20% of Appliance Service Technicians are proficient in In-Home, Hand Tools, and Customer Service. They’re also known for soft skills such as Dexterity, Mechanical skills, and Organizational skills.
We break down the percentage of Appliance Service Technicians that have these skills listed on their resume here:
- In-Home, 20%
Repaired and installed in-home appliances* Repaired and installed HVAC systems* Maintained positive client relationships by delivering excellent customer service
- Hand Tools, 13%
Level washing machines and connect hoses to water pipes, operating plumbing and other hand tools.
- Customer Service, 11%
Timed routes and coordinated with customers and provided excellent customer service.
- HVAC, 10%
Maintained, diagnosed and repaired residential HVAC equipment.
- Customer Satisfaction, 9%
Arrive on time to ensure customer satisfaction.
- Plumbing, 8%
Performed Plumbing Service and Repairs.
"in-home," "hand tools," and "customer service" are among the most common skills that appliance service technicians use at work. You can find even more appliance service technician responsibilities below, including:
Dexterity. The most essential soft skill for an appliance service technician to carry out their responsibilities is dexterity. This skill is important for the role because "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Additionally, an appliance service technician resume shows how their duties depend on dexterity: "load and unload hvac and appliance deliveries with forklift/pallet jack. "
Mechanical skills. Another essential skill to perform appliance service technician duties is mechanical skills. Appliance service technicians responsibilities require that "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other." Appliance service technicians also use mechanical skills in their role according to a real resume snippet: "diagnose and repair mechanical and electrical issues with washer and dryers, while providing courteous and professional customer service. "
Organizational skills. Another skill that relates to the job responsibilities of appliance service technicians is organizational skills. This skill is critical to many everyday appliance service technician duties, as "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." This example from a resume shows how this skill is used: "prepare powerpoint and multimedia presentations to promote organizational learning throughout the h&p; land drilling fleet. "
Physical strength. appliance service technician responsibilities often require "physical strength." The duties that rely on this skill are shown by the fact that "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." This resume example shows what appliance service technicians do with physical strength on a typical day: "administered and provided technical support for site wide physical security systems and devices, including system maintenance, programming and administration. "
Troubleshooting skills. A commonly-found skill in appliance service technician job descriptions, "troubleshooting skills" is essential to what appliance service technicians do. Appliance service technician responsibilities rely on this skill because "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." You can also see how appliance service technician duties rely on troubleshooting skills in this resume example: "performed in-home troubleshooting and repairs on consumer appliances. "
The three companies that hire the most appliance service technicians are:
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Compare different appliance service technicians
Appliance service technician vs. Technician
Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.
There are some key differences in the responsibilities of each position. For example, appliance service technician responsibilities require skills like "in-home," "customer satisfaction," "plumbing," and "service contracts." Meanwhile a typical technician has skills in areas such as "patients," "patient care," "diagnosis," and "preventative maintenance." This difference in skills reveals the differences in what each career does.
Technicians earn the highest salaries when working in the telecommunication industry, with an average yearly salary of $46,660. On the other hand, appliance service technicians are paid more in the hospitality industry with an average salary of $49,189.The education levels that technicians earn slightly differ from appliance service technicians. In particular, technicians are 2.2% more likely to graduate with a Master's Degree than an appliance service technician. Additionally, they're 0.4% more likely to earn a Doctoral Degree.Appliance service technician vs. Field technician
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
Each career also uses different skills, according to real appliance service technician resumes. While appliance service technician responsibilities can utilize skills like "in-home," "plumbing," "service contracts," and "cfc," field technicians use skills like "ladders," "test equipment," "smartphones," and "preventative maintenance."
On average, field technicians earn a lower salary than appliance service technicians. Some industries support higher salaries in each profession. Interestingly enough, field technicians earn the most pay in the energy industry with an average salary of $41,076. Whereas appliance service technicians have higher pay in the hospitality industry, with an average salary of $49,189.field technicians earn similar levels of education than appliance service technicians in general. They're 2.2% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Appliance service technician vs. Service manager/senior technician
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
The required skills of the two careers differ considerably. For example, appliance service technicians are more likely to have skills like "in-home," "hand tools," "customer service," and "plumbing." But a service manager/senior technician is more likely to have skills like "project management," "infrastructure," "service delivery," and "service management."
Service managers/senior technician earn the highest salary when working in the pharmaceutical industry, where they receive an average salary of $112,335. Comparatively, appliance service technicians have the highest earning potential in the hospitality industry, with an average salary of $49,189.service managers/senior technician typically earn higher educational levels compared to appliance service technicians. Specifically, they're 14.0% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Appliance service technician vs. Service technician associate
Types of appliance service technician
Updated January 8, 2025
