Application administrator job description

Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Job Summary
The primary purpose of this job family is to do the fundamental system administration required to ensure that the application functions properly. By serving as the lead of the given application, overseeing ongoing application performance, and following through on periodic application enhancements to successful implementation, the position includes, but is not limited to, providing the foundation upon which business-critical applications run. The lead application administrator assists with company operations by enhancing the functionality of business applications via system enhancements. They also assist in the identification and resolution of business application issues by conducting an analysis to determine the root cause of the problem, then defining and implementing the best solution.

It is necessary for this individual to successfully work with analysts, other members of IT, vendor(s) and business partners to satisfy end-user, functional, and business requirements. The lead application administrator is also in charge of providing technical assistance for the application, which includes troubleshooting performance, enrollment, claims processing, payment cycles, and integration difficulties. The lead application administrator may also serve as a subject matter expert (SME) on projects or liaise with implementation programs.

Key Responsibilities/Duties - what you will be doing
Acts as the primary point of contact and internal consultant for vendor(s), analysts, business end-users (as appropriate), developers, and other support teams in the organization for the application(s), ensuring that applications run smoothly, and that applications and environments are optimized for maximum performance and reliability Ensuring that tickets are regularly worked, and progress is communicated to business/stakeholders, including all tiers of production support. Assists other team members in performing this work as necessary. Report progress on issues and problems according to the standing process for this work Designs, documents, and implements operating rules, standards, and procedures pertaining to the management, security, maintenance, and use of the assigned application to ensure that the application is optimally supported;Works collaboratively with vendor, BAM, and application development team in the planning, documentation, implementation, and deployment of proposed upgrades, enhancements, and additional modules to expand the functionality and/or performance of the application, ensuring that proposed enhancements do not compromise the integrity of the application.Establishes daily operational and maintenance standards for the application, and performs scheduled and preventative maintenance and configuration per these standards, to ensure that the application operates according to standards in production environment

Qualifications - what you need to perform the job
Bachelor's Degree in computer science, information science, management information systems, or equivalent field Masters preferred6-10 years work experience Demonstrates strong, well-rounded communication skills.Ability to communicate and negotiate with end users to ensure that end user needs are balanced with the integrity and performance standards of the applications.Leverages strong working relationships and credibility with colleagues to increase team effectiveness.Possesses the ability to write SQL queries in both SQL Server and Oracle environments.Possesses the ability to communicate technical information to the business, adjusting messaging to fit the needs of the audience.Communication with team members and colleagues as a mentor and leader, requiring strong leadership communication skills, including ability to influence and mobilize team members to meet project objectives without direct supervisory responsibility, communicate difficult messages directly and tactfully and provide feedback to team members to increase effectiveness.Directs the work of more junior Application Administrators. Leads and oversees team members without direct supervisory responsibilities through technical mentoring, communication, and influencing skills.Reviews work of team members and provides feedback Responsible for delegation of tasks to team members.Ability to successfully manage difficult issues and conflict Tasks extend across applications and platforms. Ensures that application changes are propagated properly across platforms.Fully competent in all aspects of application administration - able to analyze, estimate, and implement enhancement requests that improve end-user functionality, system stability, and maintainability.Supports critical, high-impact business applications with significant risk associated with failure.Assigned the most complex application vendor management - communicating requirements to vendor, reviewing vendor work, managing production issues with vendor, following up with vendor to ensure that all tasks and assignments are completed Possesses the experience and expertise to respond quickly in a high-pressure environment to needs for system upgrades and application patches with limited lead time.Demonstrates flexibility in responding to business/end-user requests and requirements.Excellent triage and decision-making skills and ability to react with composure to high impact production issues, research root cause and return systems to fully functional state with minimal disruption.Meticulous attention to detail and excellent follow through skills to maintain highly complex configurations across multiple environments.Flexibility to work off hours to maintain systems outside of their peak operating windows.Significant experience combined with a strong understanding of application administration.Understanding of the role the application serves in the total business solution Understanding of the job scheduling implications both within and outside of the application

#LI-Hybrid
#LI-JS1

Working Conditions and Additional Requirements
Required to participate in on-call requests.May require occasional weekend work as deadlines require.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Commitment to Diversity, Equity & Inclusion
Point32Health is committed to making diversity, equity, and inclusion part of everything we do-from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COVID Policy
Please note: As of January 18, 2022, all employees - including remote employees - must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Welcome to Mill Creek! We're glad you're here! At Mill Creek Residential, we believe that every associate is imperative to the success of our organization. We believe in embracing our core values and in the power of People, Places and Relationships.

The Yardi Administrator is the highest-level technical role for our Yardi accounting platform. Our primary use of Yardi is based around construction job costing, investment management, and general ledger accounting. Property accounting and property management are in Entrata. In this role you would be assisting the accounting teams with property accounting when necessary, leasing operations are managed by a separate department. You would be the IT department point of contact for all tasks, projects, and upgrades related to the system. This includes but is not limited to working with the vendor and business stakeholders to provide support and administer system changes. The ideal person should be able to diagnose and resolve problems, maintain data and system integrity, and do so while following Yardi best practices and change management principles. This person will be responsible for tier III support of the application, custom reporting in Yardi, ETL import/exports, and third-party integrations. You will spend the majority of your time administering the technical side of Yardi but you will have responsibilities supporting other national systems, such as DealCloud our investor CRM and Vena our fintech application. This role reports to the National Applications Manager.
Essential Functions/Responsibilities
Provide level 2 and level 3 support escalations across the Yardi platform Work with Accounting and other departments to ensure automated internal controls are properly implemented within YardiEnsure accuracy of data to/from Yardi and manage integrations with 3rd party applications that sync with the Yardi suite (e.g., Entrata, Vena, Kyriba) Create custom reports, scripts, and data output in Yardi that assist the Accounting, Asset Management, Finance, and Investor Relations departments Work directly with Accounting departments to research, create, modify, and maintain company workflows and procedures in Yardi P2PTake ownership of this mission-critical application, which may require off-hours support as needed

Education and/or Experience
3+ years supporting YardiExperience in Construction, Single Family, Multi-Family, and/or Commercial Property Management and/or AccountingExperience in customizing and integrating applications preferred

About the Benefits of joining the Mill Creek Team
Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

The IT Applications group owns and operates a growing number of large and unique applications; we currently have over 100 applications and services to support. Application Administrators will own applications and will collaborate closely with stakeholders regarding upgrades, maintenance, reporting, monitoring, documentation and feature requests.

The Zoox application portfolio ranges from specialty applications for vehicle engineering, manufacturing, and data science to more general applications used for task tracking, project management, and business intelligence. In this role, the employee will be surrounded with exceptional peers and will be exposed to many challenging tasks with many opportunities to learn and grow

ResponsibilitiesSubject Matter Expert on commercial-off-the-shelf applications as well as custom built or highly customized applications Work with stakeholders on features, upgrades, migrations, and integrations Monitor application performance via established practices and methods Manage workflows and in-application configurations to meet stakeholder needs Create light automation tasks, SQL queries, and API interactions for reporting and data management Act as escalation point for Client Services team (helpdesk) Application license management

What you bring to the role Passionate about software and service development Exceptional communication and interpersonal skills

QualificationsAbility to take ownership of an application and evangelize its proper use Experience being a Subject Matter Expert in both enterprise on premise applications as well as smaller, more specialized applications Comfortable in Powershell, Python or BashLicense management experience preferred
Vaccine Mandate

Employees working in this position will be required to have received a single dose of the J&J/Janssen COVID-19 vaccine OR have completed the two-dose Pfizer or Moderna vaccine series. In addition, employees will be required to receive a COVID-19 booster vaccine by the earlier of (1) April 15 or (2) within two months of becoming eligible for the booster vaccine.

Employees will be required to show proof of vaccination status upon receipt of a conditional offer of employment. That offer of employment will be conditioned upon, among other things, an Applicant's ability to show proof of vaccination status. Please note the Company provides reasonable accommodations in accordance with applicable state, federal, and local laws.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.