Top Application Manager Skills

Below we've compiled a list of the most important skills for an Application Manager. We ranked the top skills based on the percentage of Application Manager resumes they appeared on. For example, 10.8% of Application Manager resumes contained Web Application as a skill. Let's find out what skills an Application Manager actually needs in order to be successful in the workplace.

The six most common skills found on Application Manager resumes in 2020. Read below to see the full list.

1. Web Application

high Demand
Here's how Web Application is used in Application Manager jobs:
  • Managed a team of 8 supporting Authorization, Authentication and Security mitigation and resolution for the Next Generation Web application stack.
  • Ensured that all web application systems effectively integrated with existing applications and operating systems.
  • Establish priorities and schedule assignments graphic designers and web application developers.
  • Collaborated with the business sponsor to conceptualize a new web application that allows for easy access and maintenance of managed quotes.
  • Instituted best practices in web application development (QA, go live, code libraries, etc) and project management.
  • Approve and monitor major web application projects, budgets, priorities, standards, procedures, and overall Information Technology performance.
  • Promoted to Manager for the planning and coordination of all web application development projects, from concept to completion.
  • Project managed third party web application vendors to design and implement changes that would work seamlessly with the website.
  • Direct and mentor a team of Web Developers with development and support of web applications and 3rd party solutions.
  • Deal manager batch application will generate the statements for customer which user can download using web Application.
  • Created and presented training presentations for each web application for the annual Users' Conference.
  • Developed a new web application that interfaces with HP ALM for the team work queue.
  • Designed, created performance management tool for our web application with Visual Studio.
  • Developed and Implemented a price calculator service for a broker web application.
  • Created AskSFA a secure web application for use by students of BGSU.
  • Create ESRI MoIMS web application for Irvine Company property management use.
  • Created web application reports using HTML, JavaScript and ASP.
  • Used Spring Security to authenticate users of the web application.
  • Maintained Oracle 10g databases and data structure for web applications.
  • Managed a team of onshore and offshore Web Application developers.

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2. Project Management

high Demand
Here's how Project Management is used in Application Manager jobs:
  • Constructed and deployed project management process, resulting in creation of standardized process, improving efficiency in project development.
  • Created training materials for departments from project management to engineers, resulting in formalized training process adopted company-wide.
  • Provided strategic direction setting, employee development/performance reviews, hiring, project management, coaching and vendor management.
  • Instituted PMO process for department providing standardized approach to project management and performance metrics for project effectiveness.
  • Project Management for web-based applications: business social networking, shareholder registry integration, term sheet negotiation
  • Included P&L responsibilities and vendor relationship management with strong emphasis on project management methodologies.
  • Established standards and processes for application development, project management and customer engagement.
  • Managed the development of an automated application to support project management activities worldwide.
  • Initialized strategic planning to develop the Project Management methodology throughout the organization.
  • Project Management, consulting and change implementation of new/updated components or features.
  • Managed application development efforts with selected outside vendors, including project management.
  • Performed project management, development, and support of applications delivered.
  • Perform Business Analysis and Project Management to ensure successful project outcomes.
  • Improved productivity by implementing document management and project management software.
  • Implemented an agile project management methodology for projects and requests.
  • Mentored team on Agile project management principles and practical implementation examples
  • Provided continuous software project management for 3 large system stakeholders.
  • Headed as project management liaison involving security administration activities.
  • Project Management and business process design and implementation.
  • Created Project Management Policy and Best Practices documentation.

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3. Business Requirements

high Demand
Here's how Business Requirements is used in Application Manager jobs:
  • Gathered business requirements on new functionality or fixes/enhancements to existing functionality, write specifications for IT Development work.
  • Conferred with end-users and management to define business requirements for the collaboration tool integration project.
  • Interfaced with customers to gather business requirements in order to improve application performance.
  • Worked with developers to customize billing and time-sheets windows to meet business requirements.
  • Developed business requirements, identify optimal solutions, and sized development efforts.
  • Developed & published technical business requirements for application 3rd party software vendors.
  • Gathered business requirements of different user groups and created functional/technical designs.
  • Elicited, documented, and delivered concise business requirements and specifications.
  • Identified and relayed functional business requirements for internal and external teams.
  • Analyze and validate business requirements and propose solutions.
  • Provide custom applications to satisfy business requirements.
  • Articulated business requirements into executable business solutions.
  • Managed Pilot testing activities to guarantee business requirements had been met and that all desktop applications functioned according to design.
  • Work with the key business subject matter experts to elicit and analyze business requirements and business processes.
  • Directed project team to follow business requirements and meet deadlines for each software release.
  • Helped develop business requirements process for CSG.net that was later adopted company wide.
  • Created business requirements and completed project to integrate Oracle with WMS.
  • Service Delivery Delivered optimum technical solutions to meet business requirements by determining and implementing the most effective strategies and tactics.
  • Documented business requirements, detailed design specifications, and process workflow maps for developer implementation and user documentation.
  • Provide functional and development knowledge in designing Hyperion Planning, Workforce and Essbase to meet business requirements.

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4. Data Warehouse

high Demand
Here's how Data Warehouse is used in Application Manager jobs:
  • Accomplished a step change in the BI/data warehouse team's project execution by improving the project management capability/discipline including status reporting.
  • Selected data warehouse vendor and supervised implementation to enable teacher analysis of student performance with same-day data and interactive dashboards.
  • Designed and implemented marketing data warehouses.
  • Supported the corporate data warehouse delivering 29 sales and bonus compensation reports to 10,000+ field sales and home office personnel.
  • Led the design of a Data Warehouse application that allowed immediate search and retrieval of business critical research information.
  • Program Manager for HR Data warehouse; built custom warehouse including Dashboard reporting for Senior Management.
  • Provided support to the Data Warehouse team for interfacing to the store Sales Dashboard intranet application.
  • Completed data warehouse that reduced inventory costs 30% in 1 year for client.
  • Customized a data warehouse solution with MS BIDS and developed SQL cubes with SSAS.
  • Manage business and technical resources that support the users of the data warehouse.
  • Designed and implemented ETL processes to store data in data warehouse system.
  • Project Manager for SAP Data Warehouse upgrade and SQL Footprint Reduction.
  • Configured and deployed MS SQL Server 2000 for data warehouse project.
  • Developed the dimensional data models for the data warehouse system.
  • Designed and implemented a centralized data warehouse for use by internal and external client management teams.
  • Promoted to Financial Application Manager after 2 year stint as database and data warehouse administrator.
  • Expanded and enhanced Data Warehouse for fulfillment reporting to accommodate corporate systems conversions.
  • Managed all information operations, including data warehouse (Oracle) and report production (Cognos), and application enhancements.
  • Established new hardware and integrated with Data Warehouse to enable future transactional data and report reproduction for warranty & Legal purposes.
  • Implemented Sage SQL Gateway, a data warehouse solution that addresses system performance in a transaction rich environment.

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5. Financial Applications

high Demand
Here's how Financial Applications is used in Application Manager jobs:
  • Engineered user security and compliance tool for financial applications eliminating risk of internal audit security failure.
  • Assigned as Interim Manager over Financial Applications when current manager was promoted to Director.
  • Designed, developed and implemented fault-tolerant and load-balanced systems, which provided access to Oracle Financial Applications for 2500 users.
  • Managed 14 analysts across two teams supporting a variety of revenue cycle and general financial applications.
  • Maintained the company's financial applications.
  • Supported MIS and all MEDITECH financial applications including the General Financials and Billing/Account Receivable (BAR).
  • Managed the RFP process that brought in a new financial applications suite - McCormack & Dodge.
  • Administered Enterprise Financial applications, including PeopleSoft, Frontier, Blackline, Concur, Vena, and Certify.
  • Budget Financial Applications Project management Management of staff Same responsibilities as Data Base Admin SQL Server.

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6. SQL

high Demand
Here's how SQL is used in Application Manager jobs:
  • Consolidated regional databases to a central SQL Server database for efficiency and maintenance purposes.
  • Worked with MicroStrategy experts on metadata definitions and developers to convert SQL reports.
  • Installed/compiled/configured PHP/PostgreSQL/Apache for development and production application environments on CentOS servers.
  • Administered Windows servers and SQL Servers including SQL development
  • Audited, modified, and added data in database tables using TSQL commands, bulk import, replication, & DTS.
  • Experienced in C# VisualStudio client side reporting (report viewer object) as well as SQL Server reporting server.
  • Modified the system to handle a new version of MS SQL server when the hospital upgraded to a newer version.
  • Led the architecture of numerous ASP.NET web forms and MVC based applications authored in C# with MSSQL back ends.
  • Managed SQL/UNIX related activities on servers, performing queries, DTS, stored procedures, while serving as system administrator.
  • Developed a Sales system that propagated data into JDE and replicated it to SQL servers company-wide using Data Propagator.
  • Worked closely with a SQL DBA on a merchandising database for IMAX SQL reporting needs for business owners.
  • Developed custom packages, database triggers, etc as part of this solution using advanced PL/SQL programming features.
  • Developed Data Model, Oracle PL/SQL Stored Procedures, C++ Scripts to Extract, Transform and Load data.
  • Supervised and guided six staff members in maintaining HBOC's clinical, financial, and SQL applications.
  • Manage all database administration functions for over 200 production SQL Server databases and 12 production Oracle databases.
  • Chair the CampusVue Application Advisory Committee consisting of senior business executives, business analyst and SQL developers.
  • Used technologies such as Windows 2003 server in a clustered environment, running SQL 2005 and IIS.
  • Lead in-house VB.NET/ASP.NET/SQL Server developer responsible for the development of all internal and external user applications.
  • Utilized T-SQL queries in StarRez to generate and pull reports from a MSSQL Server 2005 database.
  • Maintain and enhance Store Report Portal in PHP / MYSQL, manage all levels of permissions.

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7. Customer Service

high Demand
Here's how Customer Service is used in Application Manager jobs:
  • Provide customer service to outside departments, manage escalated requests and perform root cause analysis to identify areas of improvement.
  • Implemented Applications Team HelpDesk ticketing process for accountability, workload balancing, management reporting, and expedited customer service.
  • Managed operations and logistics between Development, Manufacturing, Customer Service, and Training.
  • Project management, administrative assistant, sales support, customer service and daily reporting
  • Recognized for dedication to customer service and innovation, and for visionary leadership.
  • Managed production and quality for all submitted applications to ensure outstanding customer service.
  • Included were scheduling, materials management, customer service and laboratory support.
  • Cultivated environment of empowerment, energizing customer service and sales objectives.
  • Performed other customer service and account maintenance activities as required.
  • Team lead for upgrade/replacement of sales and customer service applications.
  • Received Quality of Service nomination for outstanding customer service.
  • Worked with customer service, marketing and merchandising executives to help them develop a strategic plan for their e-commerce offering.
  • Work closely with Marketing, Merchandising, Finance, and Customer Service in designing and prioritizing e-commerce and CSS initiatives.
  • Provided world class customer service and work quality while demonstrating attention to detail and innovation in problem solving.
  • Manage five client applications at most providing a high level of collections and customer service skills.
  • Assist customer service department with heavy phone volume, setting up payment plans for self-pay patients.
  • Created and supported processes used by a customer service department and ten national field offices.
  • Provide customer service to end users by troubleshooting and resolving system issues and inquiries.
  • Managed daily operations including R&D, customer service and technical sales.
  • Web-based customer service portal using Ruby on Rails, SQL Server.

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8. Infrastructure

high Demand
Here's how Infrastructure is used in Application Manager jobs:
  • Coordinated institutional involvement in community-wide information systems and infrastructure
  • Developed communications infrastructure logical diagrams, relocation plans and migration strategy for 64 applications as part of major agency consolidation effort.
  • Performed Systems Administration functions of the Business Authorization Systems, Satellite Authorization Systems, and the Network Infrastructure Management Systems.
  • Facilitate server patches and application upgrades implementation, modification and coordination, provide ongoing infrastructure support and disaster recovery.
  • Participated in RFP selection of vendors, evaluating project initiatives and priorities based on technology infrastructure and investments.
  • Provided after-hour support and assistance to any alerts or issues as relates to application development and infrastructure.
  • Achieved by establishing ITIL best practices, standardizing infrastructure, and implementing well-defined maintenance procedures.
  • Performed detailed analysis of existing Technical Infrastructure and provided documented recommendations to Executive review team.
  • Contributed product and solution expertise and provided project management support to deliver winning infrastructure solutions.
  • Managed support of TI's communications infrastructure product portfolio to current and potential customers.
  • Manage teams in providing infrastructure framework in support of application software and customer requirements.
  • Served on infrastructure committee planning and administering systems hardware and software for operations.
  • Design and oversee telecommunications projects to improve or expand the current infrastructure.
  • Performed capacity planning and infrastructure planning and certification for new customers.
  • Transformed APM culture from infrastructure monitoring to application and service level.
  • Worked closely with Infrastructure manager and managers of other departments.
  • Led the project to investigate and acquire a new redundant server infrastructure for a deployment of RamSoft as the new RIS/PACS.
  • Establish and maintain positive working relationships with business owners, development staff, and infrastructure teams involved with critical IT applications.
  • Led regular meetings with Infrastructure for supporting the ACI Credit application for data storage, SQL database and Windows server needs.
  • Coordinated all activities between vendors and various internal departments to ensure that proper hardware, software and infrastructure were in place.

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9. Technical Support

high Demand
Here's how Technical Support is used in Application Manager jobs:
  • Managed a group of programmer/analysts and technical support staff supporting relational databases for multiple directory products.
  • Provided technical support to account team members on pagination system applications and internal information network usage.
  • Provided high level of technical support to information system division and user community.
  • Provided network management and technical support to business users for approximately 40 applications.
  • Worked closely with technical support engineers to trouble-shoot applications issues for customers.
  • Provided technical support to existing business accounts.
  • Provided building information model technical support.
  • Provided technical support to Sales group, including sales calls and attending/ presenting at conferences, publishing technical papers.
  • Create and provision a variety of comprehensive technical support functions to commercial partners in both North and South America.
  • Manage teams to provide analysis, design, technical support, development, testing, documentation, implementation etc.
  • Created a new team to become the Research, Development and Technical Support for new technologies for the department.
  • Provided first, second, third level technical support on a 24 hour / 7 days a week basis.
  • Provided training and ongoing technical support for existing customer base while managing a field based team of 5.
  • Managed technical support team projects associated with the implementation, design, and deployment of n-tier applications.
  • Managed software selection, software solutions, technical support and training for more than 80 applications.
  • Managed 2 technical support coordinators that generated support cases via phone, email, and web.
  • Created technical support strategy for Apple's Shuffle project to support production of $40M+.
  • Managed daily downloads, edits, and technical support in the Production department.
  • Provided technical support to the firm's application developers and internal clients worldwide.
  • Provided technical support for the residence life housing specialty software called StarRez.

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10. Architecture

high Demand
Here's how Architecture is used in Application Manager jobs:
  • Managed teams of internal and external consultants to develop new Architecture Delivery Process to facilitate migration to Service Oriented Architecture.
  • Revamped a new technology environment for strategic application delivery with the creation of a robust application architecture framework.
  • Ensured integrity of in-house developed/customized software was in accordance with design and architecture of the purchased package.
  • Program included negotiation training, requirements elicitation, and implementing Software Engineering Institute's software architecture curriculum.
  • Received SBU high compliance certification and accreditation for all critical applications and related architecture supporting global operations.
  • Collaborated with Server and Database teams to design / implement stable architectures with disaster recovery capabilities.
  • Developed resource estimation model that supported expanded architecture engagement on all projects in portfolio.
  • Implemented innovative technology using tiered architecture to improve usability and system availability.
  • Interfaced with development supplier on determining system architecture, design and implementation.
  • Established and maintained standards for application architecture, configuration and documentation.
  • Presented technology vision and architecture to enable complex business initiatives.
  • Generated documentations for migration, testing, architecture and support.
  • Defined applications functional architecture and establish project scope.
  • Define and propose technical architectures (including associated business and technical benefits) that meet the objectives and requirements of clients.
  • Work with other application development staff to develop architectures, coding standards, and quality assurance policies and procedures.
  • Developed the design and architecture of an Open-Source solution that provided a Self-Help Knowledge Portal for Perot Systems clients.
  • Managed the entire project, including architecture, design, implementation, delivery, budget, schedule and resources.
  • Developed architecture and proposal for WebSphere, source code management system, and WebSphere Studio IDE's.
  • Supported the Risk Management and Insurance business department for Systems Architecture, Development and Integration of software.
  • Managed initiative to convert architecture from VC++ to J2EE while employing a Service Oriented Architecture approach.

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11. ERP

high Demand
Here's how ERP is used in Application Manager jobs:
  • Managed virtual team of software developers and project managers providing run-and-maintain and project work for General Dynamics' enterprise-wide applications.
  • Positioned as Solutions Architect and Manager responsible for the successful administration, maintenance and support of PeaceHealth Southwest Enterprise Applications.
  • Implemented and supported several enterprise applications, including an exception based reporting system for Loss Prevention and Cash Management departments.
  • Managed multiple major enterprise wide CRM (Customer Relationship Management) system consolidation/integration due to merger & acquisitions.
  • Led an Engineering, Database and Application Support team providing real-time, enterprise-level support for custom-developed, mission-critical.
  • Trained senior management enterprise wide on hospitality and resort operations at strategic level to facilitate effective decision making.
  • Developed and implemented the company's Application Strategy, including enterprise software selection and implementation.
  • Provided personnel, technical and project management for UCLA enterprise-wide medical patient applications.
  • Developed and maintained Service Level Agreements with various user departments and enterprise units.
  • Designed, built and delivered Enterprise Systems with emphasis on globally available applications.
  • Maintained enterprise software deployment packages for over 50 design applications and utilities.
  • Managed, designed, and implemented enterprise project and document management system.
  • Implemented Service Catalogs and Service Level Agreements for all enterprise level applications.
  • Coordinated and managed the implementation of business applications and enterprise support tools.
  • Supervised application and database development for enterprise applications, and special projects.
  • Administer enterprise system and all business logic related universities day-to-day processes.
  • Facilitated Product Visioning workshops with multiple Product Owners across Enterprise Systems.
  • Provided input into enterprise architecture to ensure that business requirements met.
  • Redesigned database for the enterprise architecture and maintaining existing legacy application.
  • Provided analysis and interpretation of regulated tariffs for all Texas utilities.

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12. Management System

high Demand
Here's how Management System is used in Application Manager jobs:
  • Administer Otis Configuration Management System (PVCS Version Manager Application) to maintain integrity and control of developed software application.
  • Create an application portfolio management system to inform decisions on current and new technology investments.
  • Facilitated Customer Relationship Management system task and activity management, including research and data entry.
  • Coordinated and implemented use of record management system for Hartford Hospital and MidState Medical Center.
  • Deployed large-scale warehouse management system that uses Java applications running remotely on Java activated devices.
  • Managed and implemented Service-Link work order management system for qualified meter replacement field projects.
  • Managed implementation of procedure program providing standardized documentation integrated with change management system.
  • Designed and developed a secured web based voucher pin verification management system.
  • Reduced transaction errors to/from Central Reservation System to Hotel Property Management System.
  • Managed 'go live' implementation for internal tracking management system.
  • Conducted supervised Customer Relationship Management System auditing and user monitoring.
  • Implemented an automated Change Management System within Peregrine Service Center.
  • Detailed analysis of the Merck Regulatory Submission Management System.
  • Managed development of a rapid Wi-Fi provisioning tool, Ruckus SWIPE which integrates into the Ruckus Carrier and Cloud management systems.
  • Managed the auditing and all related data cleanup projects pertaining to the management of the Customer Relationship Management system.
  • Oversee audit of all IP space to verify all machines were included, and set up IP management system.
  • Offered new solutions to save customer care resources time and effort in ordering and account management systems.
  • Designed and led development of a contract management system for managing vendor specialist contracts and bonus plans.
  • Assisted in the processing and maintenance of student application files using ImageNow and Recruitment Plus e-management systems.
  • Created, modified, and designed Virginia's Influenza and Outbreak Management System using Visual basic.

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13. Application Support

high Demand
Here's how Application Support is used in Application Manager jobs:
  • Provided oversight for all phases of application support and development, including coordination of cross-functional teams and upgrades of software/equipment.
  • Consolidated software management functions in multiple departments to one area increasing efficiency and effectiveness of application support.
  • Promoted to manage a group providing critical application support for the nationwide production division.
  • Provided local and international on site application support for environmental test chambers.
  • Negotiated with vendors on project proposals and annual application support contract renewals.
  • Facilitate global application support solution for corporate and 4 international regions.
  • Managed multiple application support teams for internal and external customers.
  • Team provided second level application support.
  • Provided application support on production systems.
  • Established centralized application support team.
  • Led a team of 26 application support specialists, and managed a budget of $1 million supporting over 700 customers.
  • Provided application support for Physical Inventory at the stores and worked closely with the Inventory Control Department for remediation purposes.
  • Developed and edited documentation for application support, on-call and help desk scripts, on-line help, and training materials.
  • Manage 3rd tier 24x7 application support function handling over 800 tickets/year and supporting 4,700 people in over 300 locations.
  • Delivered a 31% reduction in base application support cost against a 20% target without sacrificing operational integrity.
  • Managed tier 2 and tier 3 application support for 250+ applications as well as Sarbanes-Oxley and PCI compliance.
  • Managed operational run rate though cost recovery based on a premium service model for application support and maintenance.
  • Orchestrated road-mapping of application support of the company's global cellular phone portfolio with customers and internal resources.
  • Improved competency level of application support staff and improved communications between users of the system and technical staff.
  • Assigned tasks and activities to the application support team to meet the project plan time-lines and objectives.

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14. Sharepoint

high Demand
Here's how Sharepoint is used in Application Manager jobs:
  • Performed comprehensive analysis on all databases in order to define process types / usage patterns and associated SharePoint solutions.
  • Developed Operational Support Technology Product and Project SharePoint sites to communicate critical key performance indicators, status and statistics.
  • Project manager for SharePoint portal applications related to Incident, Change and Configuration management systems.
  • Created a SharePoint based online university for employee training and certificate distribution.
  • Manage SharePoint team to develop SharePoint solutions and provide necessary support.
  • Provide day-to-day operational support and maintenance of SharePoint Servers.
  • Revised the interface internal information portal via SharePoint technology.
  • Developed course management system on SharePoint platform.
  • Work on project related basis converting or migrating sites from 2003 and 2007 to SharePoint 2010, 2013 and Office365.
  • Led a team of 5 developers and successfully upgraded a 148 site SharePoint infrastructure from 2007/2010 to 2013.
  • Led Best Practices committee made up of peer managers, with sub-committees for using SharePoint and transmissions.
  • Managed all company back office software, including SharePoint, Sage CRM, and Sage 300 CRE.
  • Managed project to redesign and upgrade existing Intranet site from Cold Fusion to MS SharePoint 2007.
  • Maintain security, version control and audits with publications and documents using SharePoint and Active Directory.
  • Utilized Agile Development (Scrum - Master) to build SharePoint Online solutions.
  • Led 2 global migrations from Lotus Notes to Microsoft Exchange and SharePoint.
  • Provide support for contracted clients on SharePoint2007, 2010 and 2013.
  • Created and maintained the team SharePoint site for communication and collaboration.
  • Implement, Manage and Support all SharePoint sites and environment.
  • Directed development of company project vault portal using SharePoint 2010.

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15. Software Development

average Demand
Here's how Software Development is used in Application Manager jobs:
  • Manage and coordinate staff of business systems analysts and contracted development, database administration, and vendor software development resources.
  • Maintain a competent and productive software development department by coaching and counseling, performance appraisal and career development.
  • Developed specifications for software releases and coordinated design and implementation efforts with 5 functional groups including Software Development.
  • Rescued critical software development project and recovered significant schedule slippage through risks re-assessment and mitigation strategies definition/implementation.
  • Hired, engaged and managed project and technical resources responsible for software development delivery of services.
  • Migrated software development methodology from Waterfall to Agile, improving response to changes in requirements.
  • Participated in hiring and mentoring technical teams for customer-focused software development and support planning.
  • Managed application software development for European customer projects for on time project delivery.
  • Directed numerous successful mission critical (financial system) software development projects.
  • Managed yield software development department for Flat Panel Display and semiconductor customers.
  • Gained experience in business aspects of software development in spec composition.
  • Change Catalyst: Championed implementation of Agile/Scrum software development processes.
  • Manage team members for operational support and software development efforts.
  • Coordinate and maintain relationships with software development vendors.
  • Transferred to sister/client company (see above) to continue support of software development effort from overseas, per customer request.
  • Lead and develop entire software development life cycle for critical major initiatives with agile, waterfall or spiral methodologies.
  • Increased team time on software development activities by 25% by prioritizing team activities and automating manual processes.
  • Managed and provided direction and support to staff regarding hardware issues, software development and data management.
  • Pioneered the use of iterative software development practices across a variety of software projects.
  • Participated in all stages of the Software Development Life Cycle from requirements to implementation.

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16. CRM

average Demand
Here's how CRM is used in Application Manager jobs:
  • Use innovation and cutting edge technology to extend CRM functionality by leveraging mobility solutions and social media platform.
  • Supported the integration of new applications with PRISM including JD Edwards, Epiphany CRM, and the Pier 1 website.
  • Managed a team of 3 business analysts who perform help desk tasks, configuration, and administration of CRM system.
  • Developed numerous CRM cheat sheets for users to ensure that the proper procedures were followed by all users.
  • Deployed the IDS ABBODOX CRM for the Marketing Department, which improved targeted marketing of referring physicians.
  • Implemented CRM features for admins to manage customer information, and view current/rental history and mileage points.
  • Developed a fully integrated custom CRM system and converted Microsoft Dynamics data with custom scripting in SSIS.
  • Trained all incoming Sales personnel on the CRM application via a one day, custom tailored class.
  • Managed billing system migration to an integrated CRM & Billing system purchased from InfoDirections, Inc.
  • Migrated, implemented, maintained and documented processes and reports within SalesForce and Microsoft Dynamics CRM.
  • Expanded Single Unit's CRM implementation to deploy across full business sales and marketing functions.
  • Developed and implemented a quote tracking tool using Oracle CRM OnDemand.
  • Managed the corporate CRM software system (ChangePoint CRM)
  • Extended CRM system functionality using JavaScript and ASP.
  • Implemented first CRM application for company.
  • Enhance, support LH1 (CRM Application).
  • Administered the firm's CRM (Interaction).
  • Managed implementation and support of applications for sales CRM, tinting formulation, MSDS, intranet, and Cognos 8 reporting.
  • Led team accountable for the successful migration of Remedy CRM software, from Solaris ORACLE to Windows NT/SQL Server platform.
  • Implemented a global CRM solution deeply rooted in a designed sales process for 1400 users across 82 countries with Salesforce.

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17. Suite

average Demand
Here's how Suite is used in Application Manager jobs:
  • Defined and managed transition of application suite support from current vendor to Accenture managed service organization.
  • Provide VB6 and Microsoft Office suite integration/automation application development.
  • Provided administrative support, technical support, and comprehensive training to our customers on the suite of Remedy products and services.
  • Guided, lead and managed application development team which supported a suite of application varying from homegrown to off-the-shelf solutions.
  • Conducted feasibility studies on the current product suite with the goal of streamlining the product mix and reducing overall expenses.
  • Understand future releases of the Oracle suite of applications and translate how the functionality could benefit company initiatives.
  • Led the Oracle E-Business suite 11i to R12 upgrade project managing a global functional and technical team.
  • Evaluated, on-boarded, and administered Service Now, Sales Force, and NetSuite applications.
  • Provide knowledge transfer to other team members on core functionality of all application suites.
  • Managed a suite of production applications across equities, fixed income, and futures.
  • Managed Oracle E-Business Suite at Cranium to support Finance and Supply Chain operations.
  • Set up the testing framework by utilizing Mercury Interactive's suite of tools.
  • Launched the new credit environment in partnership with a new POS suite.
  • Assisted with the selection and implementation of a Scanning Software Suite.
  • Performed setups and configurations for Oracle Financial Suite of Applications.
  • Used Jenkins continuous integration server to run automated test suites.
  • Define processes and tools best suited to each project.
  • Upgraded existing document assembly and software macro package from Softwise Macrosuite to Innova for the Office 2003 Word upgrade.

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18. Intranet

average Demand
Here's how Intranet is used in Application Manager jobs:
  • Implemented a Corporate intranet to facilitate more efficient collaboration and communication across 16 locations nationwide.
  • Designed and developed central Intranet portal from which all company information is ultimately accessed.
  • Developed an intranet help desk request system, with form submission, assignment, tracking, and reporting components.
  • Designed and developed the MOPAR Global Communications Network intranet portal, enabling the distribution of parts marketing materials worldwide.
  • Managed MVS ID, Remote Access, PC Software support, Intranet services and some hardware support.
  • Planed, developed, and maintained an intranet for American Chamber of Commerce (AMCHAM) Korea.
  • Worked with all department heads to develop content for electronic distribution on Company Intranet.
  • Managed the development and launch of the company s first intranet.
  • Manage, Implement, and Chair entire implementation for intranet replacement.
  • Redesigned the hospital's Intranet site from the ground up.
  • Implemented a new user/work request model using the Intranet.
  • Developed and deployed department's first intranet site.
  • Maintain, Update and Audit Current Intranet.
  • Expanded this into a company intranet.
  • Improved worksharing and communication of best practices by working with Executive Management to develop initial implementation of company Intranet site.
  • Managed and administered the Company Intranet and Baja Fresh website.
  • Managed intranet webpages for our electronic book specs.
  • Web site development: Assisted with the creating and updating of the intranet site for Schwab on a regular basis.
  • Developed training and SOPs for content providers of the Intranet sites for Qualicon and the Nutrition and Health business unit.

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19. QA

average Demand
Here's how QA is used in Application Manager jobs:
  • Developed and implemented procedures for (Development/QA/Production) environments for various BEA application containers, databases, and software.
  • Communicate and build close relationship with business sponsors, developers, QA Team and other Systems Managers, on-shore and off-shore.
  • Strengthened Technical Depth of the team hiring developers to replace contractors and hiring a QA lead to drive Testing Rigor.
  • Implemented several process improvements and automation efforts resulting in 40% reduction in Training and QA environment setup time.
  • Coordinate timely delivery of all final code from both in-house development and vendor development to established QA cycles.
  • Mentored technical resources in proper development skills, documentation, QA and high level managed care processing.
  • Project team comprised five development groups, QA and Product Delivery; Approximately 50 team members.
  • Managed a team of Pier 1 associates consisting of Developers, Business Analysts and QA Testers.
  • Created a team dedicated to QA processes which enabled segregation of duty protocol to be maintained.
  • Managed staff of 9 including developers, BA, QA Team and vendor resources.
  • Managed Change Management process for requests in environments (QA and Production).
  • Install products in Test, QA and production environments.
  • Managed team of Developers, Analyst and QA.
  • Supervised programming staffs and QA testing teams.
  • Facilitated QA Test Plan reviews meetings attended by members of Product, Development and Engineering Facilitated Project Defect Triage Meetings.
  • Worked on the setup of Search environments in Dev, QA and Production.
  • Managed the conversion of a legacy system to QAD's MFG/PRO EPR Ver.
  • Worked with Business Analysts to clarify Ambiguities Created QA Project Plans for all phases of the Life Cycle Created Test Plan documents
  • Managed and provided technical direction to Dev, QA, Business analysts, vendor (Adobe), and onsite/offshore resources.
  • Worked closely with Dev and QA teams on search related projects.

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20. HR

average Demand
Here's how HR is used in Application Manager jobs:
  • Designed enhancements for manufacturing processes, streamlining product receiving into distribution warehouse facilities realizing $100K per year through headcount reduction.
  • Organized and ran several advertisement campaigns through external agencies, developed and produced various types of marketing brochures and literature.
  • Provided leadership through Project Management, Information Systems Design/Development/Implementation business processes, and post go-live system stabilization - defect management.
  • Assisted with data import/validation, custom report development, electronic data input/output processes and power user support throughout ongoing conversions.
  • Identified and implemented system process improvements that reduced closing cycle time by developing three system professionals to understand business practices.
  • Introduced CPOE system in anesthesia and pediatrics departments and led overall enhancement of ordering system throughout organization.
  • Introduced IT governance to prioritize business initiatives through IT organization, which improved productivity of developers.
  • Introduced standardized job descriptions and performance-evaluation criteria for team of Analysts and Programmers throughout hospital network.
  • Reorganized team into a cohesive organization through implementation of cross-training, team building, and communications.
  • Advanced through positions of increased accountability for applications management based on consistently exceeding goals and expectations.
  • Managed outsourcing feasibility study to define strategic global delivery options for HR systems and services.
  • Assisted sales and business development efforts through frequent meetings with potential customers and system demonstrations.
  • Motivate staff through recognition and positive reinforcement; prepare performance evaluations, and disciplinary memos.
  • Defined and evaluated business opportunities and projects related to applications implemented throughout the company.
  • Provide support throughout project implementations integration efforts, configuration management, and user training.
  • Implemented payment of supplier checks through electronic fund transfers and utilization of positive pay functionality
  • Supported business development through research, solution design, and procurement activities.
  • Assessed and analyzed third party software through quality assurance testing and documentation.
  • Guided IT professionals through processes designed to review and update facility operations.
  • Conducted associate performance reviews and other HR and budgetary managerial related responsibilities.

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21. Unix

average Demand
Here's how Unix is used in Application Manager jobs:
  • Managed AS/400 conversion to distributed Unix servers corporate-wide.
  • Recovered a failing Unix system for a Michigan-based manufacturer by porting the AR and AP data to an AS400-based accounting system.
  • Hired, trained and appraised the performance of six employees on UNIX based servers and laser output devices.
  • Build, Install, and support Open Source Applications, to be used on Unix and Linux servers.
  • Experienced in supporting applications on multiple technology platforms including Mainframe, AS/400, UNIX, and Windows.
  • Initiated and managed project to move UNIX and NT production log files to a NAS server.
  • Directed 25 person staff building and administering integrated DEC/HP (Unix)IBMLAN-WAN Environment.
  • Create a 100-node wide area network using Compaq servers as a SCO UNIX host.
  • Enhanced automation to include UNIX.
  • Converted data-intensive analytical services reporting from Windows desktop environment to Unix server environment.
  • Developed shell scripts using perl that run on unix boxes and also modified existing scripts.

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22. Internet

average Demand
Here's how Internet is used in Application Manager jobs:
  • Expanded network communications capability by managing deployment of secondary and tertiary MPLS networks for data, internet access and video conferencing.
  • Developed applications using Lotus Notes, Visual Basic and Internet technologies for both domestic and international sales business units.
  • Established policies and procedures relevant to Internet banking and maintained program security.
  • Administered internet applications posted to CAP website; ensured applications functioned properly.
  • Coordinated and instituted procedures to establish Internet banking customers.
  • Managed a project to develop a secure Web portal for company shareholders to perform self-service functions over the Internet.
  • Maintain funnel of Internet, international and data opportunities, to consistently exceed 150k monthly sales target.
  • Design, code, test, and maintain Internet/intranet and network applications, databases, and systems.
  • Developed and managed intranet, Internet, and business-to-business (B2B) data exchange service sites.
  • Organized and provided leadership for complex voice, data, Internet and international products and services.
  • Facilitated 35% increase in internet banking channel usage, to 250,000 transactions per month.
  • Key role on Internet project team managing participant advice/guidance and plan sponsor reporting projects.
  • Developed and launched Internet banking product for commercial and personal banking.
  • Led project that converted communication method from direct-connect to AS2 Internet.
  • Team lead on development of internet feeds for clients.
  • Implement and manage Internet, intranet extranet, B2B, Staging, and WebTrends reporting servers.
  • Maintain corporate Internet, Extranet, and Intranet websites and other web portals.
  • Provided support for systems used to deliver internet ecommerce products and services.
  • Managed several critical Retirement Internet Web sites: Retire Online, The Hartford's Retirement Web site.
  • Managed group of internet programmers Directed the successful start-up of web front-end team Implemented content-management system for company web site

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23. Business Units

average Demand
Here's how Business Units is used in Application Manager jobs:
  • Reviewed system enhancement requests from business units, documenting the potential impact then presented information to senior management for consideration.
  • Implemented automated complex daily data load and customer generated alerting processes that other Business Units used as a model.
  • Identify similar and/or overlapping activities/initiatives within business units to continuously streamline and optimize all processes.
  • Work closely with various business units to streamline processes for production including system security procedures.
  • Established and maintained working relationships with internal business units and external vendors.
  • Collaborate with internal business units to implement technology solutions and processes.
  • Established regular proactive communication with business units to ensure strategic alignment.
  • Formed and chaired an internal User Group representing all locations and business units, reporting into an executive Steering Committee.
  • Moved into IS from the business units after writing a major application that Kellogg sold commercially (KMMS).
  • Work with relevant business units to analyze current standard operating procedures for inefficiencies and create new processes as needed.
  • Collaborated with IT staff and business units to streamline processes; created business case justifications.
  • Partnered with other business units to reduce labor costs of $7,000,000 annual run rate.
  • Managed high-profile client/server development projects for Sales, Programming, and Traffic business units.
  • Worked directly with business units to figure out how to best meet their goals.
  • Acted as a liaison to various business units, functions and Project teams.
  • Directed IS side of projects for Oracle EBS roll-outs to new business units.
  • Worked with customers, including corporate office and all business units.
  • Developed the Capital Budget for the business units under my supervision.
  • Advise executive team and multiple business units on legal matters.
  • Provide technical leadership for the internal business units.

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24. Credit Card Transactions

average Demand
Here's how Credit Card Transactions is used in Application Manager jobs:
  • Facilitated development of PCI security tool for automated credit card transactions.
  • Monitored duplicate credit card charges and reconciliation of all credit card transactions.
  • Reconciled all cash applications to include lockbox, credit card transactions, charge backs and NSF checks.

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25. Sdlc

average Demand
Here's how Sdlc is used in Application Manager jobs:
  • Heightened communication in establishing regular meetings and SDLC processes to facilitate strong and timely resolutions.
  • Developed SDLC for organization using a combination of agile and traditional development standards.
  • Developed and implemented SDLC procedures and policies to manage product development (B2C and Legacy) that improved quality.
  • Manage the scope, schedule and budget for projects with downstream impact to supported systems using SDLC methodology.
  • Set up project goals and deadlines, allocated IT budgets and spearheaded new projects using complete SDLC.
  • Led program to automate SDLC and change management processes via implementation of the Rational software suite.
  • Provided Software Security Guidance and Governance program based on detection and preventative actions through the SDLC.
  • Prepared and maintained most of project related documentation following SDLC practices and PMS PMO guidelines.
  • Coached teams on SDLC, waterfall project management principles with limited exposure to Agile methodology.
  • Managed all phases of SDLC for custom solutions using both Waterfall and Agile methods.
  • Point person for IT audits ensuring that SDLC processes and standards were met.
  • Followed Project Management (PMI Guidelines) and SDLC (Waterfall).
  • Structure and manage project in order to comply with SDLC standards.
  • Subject matter expert in SDLC and Agile methodology best practices.
  • Ensured that projects adhered to SDLC standards and company guidelines.
  • Established Agile SDLC process for the group.
  • Implemented CMM Level 2 methods through full SDLC, Use Cases, and Test Plans etc.
  • Created customer success technology roadmap by gathering requirements from business sponsors, creating a project plan, and managing the SDLC.
  • Improved products quality by significantly reducing the defect * Reorganized the team, established and implemented efficient SDLC processes.

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26. Peoplesoft

average Demand
Here's how Peoplesoft is used in Application Manager jobs:
  • Build and Test Lead/Project Manager for Ascension Health's Project Symphony PeopleSoft implementation and business transformation.
  • Developed script and automated refresh of PeopleSoft QMIL non-production environment.
  • Manage PeopleSoft application at global level.
  • Worked with Operations and Architecture groups to design and implement the PeopleSoft hardware platforms to support the new PeopleSoft Internet Architecture.
  • Trained process owners and junior resources in PeopleSoft technology and functionality in order to expedite implementation and support of the system.
  • Ensured seamless transition in application upgrade from PeopleSoft 8.8 to 9.0 by providing test scripts and support to functional end users.
  • Design and implementation of a new PeopleSoft hardware architecture and infrastructure for Production, Test, Development and QA.
  • Managed a team of two I-series RPG programmers, two EDI Coordinators, and two PeopleSoft Programmers.
  • Worked closely with PeopleSoft Consulting Group (Consulting Partner) project team.
  • Calculated sizing requirements using PeopleSoft's Hardware and Software Guide.
  • Managed PeopleSoft Finance & Revenue Management modules for 5+ years.
  • Outsourced payroll to ADP and integrated with new PeopleSoft system.
  • Manage the PeopleSoft Infrastructure group.
  • Integrated the multi-plant manual payroll information system to the corporate mandated PeopleSoft system.
  • Organized each student's documents into categories within the PeopleSoft software Detected errors made in previous processes and corrected them
  • Managed and Implemented interfaces between Siebel, Oracle, PeopleSoft, Bugzilla and HP Quality Center.
  • Involved in data conversion from PeopleSoft system and creation of iload files.
  • Spearheaded multi-disciplinary PeopleSoft Financials/Supply Chain/Grants/Epic Integration and Workday HCM work streams.
  • Lead Architect working with PeopleSoft Financials in Amsterdam, Netherlands for KPNQwest.
  • Integrated system with Peoplesoft Financials, Mail House, Courier, and other 3rd party vendors to increase efficiency.

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27. ASP

average Demand
Here's how ASP is used in Application Manager jobs:
  • Managed all aspects of application development, selected computer equipment and peripherals required for specific projects, and project estimation.
  • Directed all aspects of a facility producing an engineering-grade plastic material.
  • Supervised small development team in building and deploying web-base database applications using Microsoft application stack (C#, ASP.NET).
  • Drive towards consistent, demonstrated and measurable customer engagement to become trusted partners in all aspects of the business.
  • Managed IT department responsible for oversight of all aspects of both hardware and software activities and projects.
  • Handled all aspects of Cash Applications, serving as primary contact for sales force and external customers.
  • Project management duties consist of planning, initiating, executing and monitoring all aspects of given projects.
  • Configured all aspects of PM Module - became the technical and function SME for PM Module.
  • Manage financial aspects of the department, including purchasing, budgeting, and budget review.
  • Managed support, upgrades, audits, and troubleshooting of all aspects of the system.
  • Provided leadership for the development team from both technical and management aspects.
  • Oversee all aspects of running corporate intranet and stores intranet.
  • Managed and monitored all technical aspects on multiple projects.
  • Build Portal User Interface with SAP Portal 5.0, ASP and Java JDK1.3.1_08.
  • Migrate ASP.NET to ASP.NET MVC3 and now to ASP.NET MVC 4.
  • Supervised and coordinated the development and beta testing of a major ASP property management system..
  • Manage all aspects of peer verifications and quality assurance testing before execution.
  • Involved in development aspect of the project leading the efforts on custom packages, Oracle Financials, and Oracle Business Intelligence.
  • Manage Application Development staff of 12 Capgemini employees and 3 subcontractors; direct/oversee all aspects of Applications support and development.
  • Web and Windows application development with tools such as Visual Studio, ASP.NET, and C#.

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28. SLA

average Demand
Here's how SLA is used in Application Manager jobs:
  • Translated marketing and sales objectives for a faster content management/database offering, creating a defined minimum set of requirements and boundaries.
  • Analyzed change proposals, regulatory requirements and bug-correction requirements, translated them into system modifications and implemented them.
  • Managed conversion of physical inventory process from current mainframe system to Island Pacific retail package.
  • Consult with users to refine functional requirements and translate functional requirements into technical specifications.
  • Translated business requests into conceptual solutions that can be technically designed and developed.
  • Translated technical solutions from programmers to equivalent business concepts for senior management review.
  • Direct the translation of functional specifications into detailed technical designs.
  • Translated complex requirements into unique applications.
  • Developed a stabilization plan for LSH business stake-holders to pro-actively manages, reviews and monitors performance against the SLA.
  • Escalate on defect support and SLA's for fixes and ensure proper defect closure and generate status reports.
  • Slashed IT maintenance and processing time by >80%, generating significant cost and resource savings.
  • Led team of 7 to outperform stated compliance levels in the Service Level Agreement (SLA).
  • Implemented and managed EDI processes utilizing the BST application, including exporting, importing and data translation.
  • Reduced turnaround time to close Remedy tickets 10 days to < 5 and ensured SLA targets were achieved
  • Gathered requirements and translated each into project plan to track progress of each module.
  • Provide Support to resolved Production issue and maintain the SLA for production Application.
  • Collaborated to establish SLA's which included internal hardware cost to support SLA.
  • Translate strategic objectives into operable plans with reasonable time lines and tangible milestones.
  • Established industry clearing application SLA with penalty and rewards for software providers.
  • Assisted in Y2K package migration to Island Pacific Retail software package.

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29. SOX

average Demand
Here's how SOX is used in Application Manager jobs:
  • Release management services focus on compliance-SOX and change management quality controls to preserve production.
  • Managed methodologies to support Sarbanes-Oxley (SOX) application requirements.
  • Created lean SSAE16 (earlier SAS70) framework for Sarbanes-Oxley (SOX) compliance and delivered 30% effort efficiency.
  • Worked with resource managers and product managers to enforce SOX key controls to accomplish positive and successful SOX audits.
  • Stayed abreast of government regulations applicable to system operations and ensured compliance with all Sarbanes-Oxley (SOX) controls.
  • Ensured RoHS and SOX compliance was met by supervising design and functional architecture of supply chain solution process.
  • Team with Internal Audit to review and ensure applications and processes are in compliance with appropriate SOX guidelines.
  • Developed and implemented IT and business SOX policies and procedures resulting in a first year successful SOX audit.
  • Established a formalized Change Management process to support the Sarbanes-Oxley (SOX) audit Key Control requirements.
  • Establish and implement processes and methodologies needed for Industry standards like CMMI, ISO, SOX etc.
  • Manage change control standards, methodologies and policies for internal use as well as for SOX compliance.
  • Implemented processes to support SAS70, SOX compliance audits, familiar with CMM.
  • Work closely with management and KPMG auditors in establishing and verifying SOX compliance.
  • Support IT and SOX audits and ensured full compliance from the applications side.
  • Enforced development and deployment standards to conform to corporate SOX compliance policies.
  • Point person for IT SOX internal and external audits.
  • Created corporate project methodology for SOX compliance.
  • Coordinated security and SOX audit measure.
  • Experience with SOX compliance requirements.
  • Created overall project plan; manage cross functional teams in multiple locations; overall governance for SOX, PCI compliancy.

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30. Direct Reports

low Demand
Here's how Direct Reports is used in Application Manager jobs:
  • Defined strategy, hired and implemented new organization of 15 direct reports aligning new IT functional teams with business area needs.
  • Manage a team of 5 direct reports, including senior support technicians, AV specialist, and phone system administrator.
  • Managed a team of two direct reports and acted as a mentor and technical resource for all members of IT.
  • Led several projects and teams for various clients, and managed direct reports providing application development and support services.
  • Reported to VP of IT Operations with 3 direct reports and over 30 team members.
  • Managed five direct reports (developers and analysts) and eight consultants.
  • Conducted weekly meetings with direct reports, staff, and upper management.
  • Career development, performance management and review process for 6 direct reports.
  • Managed three direct reports including two Engineers and one Assistant.
  • Provided development plans for direct reports to foster individual growth.
  • Managed, Developed and Mentored direct reports.
  • Managed 13 direct reports and 5 contractors.
  • Staff of 20 non-exempt direct reports.
  • Oversee 10 supervisors with a direct reports totaling 125 representatives.

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31. XML

low Demand
Here's how XML is used in Application Manager jobs:
  • Worked with Lab management systems and emerging XML schema for lab data.
  • Used XML to store retrieved data from the database for frequent access.
  • Conducted training classes and answered questions about our book XML specifications.
  • Created parsing script for extracting data from XML file.
  • Pick Slip Return to vendor XML Report.
  • Developed and managed books E-workflow XML specifications and documentation.
  • Integrated the Contivo XML mapper into the EDI system and designed inbound and outbound connections to SAP.
  • Web development using J2EE technology with JSP, Servlets, XML and XSL and SOAP.
  • Provided XML compliant middleware/legacy system access for Retail, Mortgage, High Wealth websites.
  • Architected and supervised maintenance of all web, XML, and e-procurement systems.
  • Trained them on technical skills like Form Personalization, XMLP, and Java.
  • Created XSD schemas to be used to create XML files for data upload/download.
  • Involved in writing Interface, XML Reports & Customizations for:.
  • Maintained scheduled/ on-demand data feeds for commerce websites, intranet financial reporting and ad hoc analytical queries using DTS/T-SQL/ODBC/C#/VB/ADO/XML.

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32. Software Applications

low Demand
Here's how Software Applications is used in Application Manager jobs:
  • Directed management and non-management employees providing technical and programming support and project management for multiple software applications and over 300 users.
  • Managed the design, development, implementation and testing of new and/or existing software applications and integration tools/processes.
  • Manage systems analyst team supporting various software applications to support business needs.
  • Managed software applications engineering for marketing department.
  • Managed the successful development of multiple internal and external facing software applications (both Web and Windows).
  • Managed the life cycle of the software applications that are core to patient care and business processes.
  • Served as beta tester for all new software applications and provided feedback to development teams.
  • Managed the design, implementation and support of all software applications utilized by Milton Hospital.
  • Promoted from branch to corporate office to manage software applications for 11 nationwide branches.
  • Marketed and installed legal and medical billing software applications for firm clients.
  • Lead the architecture of systems and software applications.
  • Trained employees in the use of software applications.
  • Repackaged of all software applications for XP environment.
  • Trained end users on software applications.
  • Developed complex software applications on multi-tier architectures and oversaw support team's integration and maintenance efforts.
  • Install, test and configure software applications within our Citrix environment and acted as backup Citrix administrator.

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33. Level Agreements

low Demand
Here's how Level Agreements is used in Application Manager jobs:
  • Program Management for Corporate Applications for a Shared Business Service Model with Service/Operational Level Agreements.
  • Maintain operational department functionality while ensuring Service Level Agreements meet defined measures.
  • Maintained service level agreements, gathered performance statistics and published results.
  • Established service level agreements with collaboration systems users and vendor.
  • Establish Server Level Agreements (SLA) and maintain Service Level Management (SLM) at both operational and application levels.
  • Worked closely with business unit partners to establish and review service level agreements to ensure services met or exceeded expectations.
  • Recorded, analyzed and resolved incidents in line with Service Level Agreements for existing services in the relevant portfolios.
  • Ensured that all Service Level Agreements were met and that all services and systems were being managed.
  • Obtained 'A' grade for Service Level Agreements, including system up-times and issue resolution.
  • Managed the Production Support and Operational Support services that were measured against agreed Service Level Agreements.
  • Lead team to understand and meet service level agreements negotiated with the business.
  • Work with end users to establish service level agreements based on customer requirements.
  • Improved client relations via superior team delivery of service level agreements.
  • Managed customers, vendors, and Service and Operating Level Agreements.
  • Partnered with global managers to resolve critical client concerns and ensured satisfaction on service level agreements by refactoring strategic processes.
  • Lead 3 month effort to develop Support Level Agreements (SLAs) for all 15 of group's production applications.

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34. R

low Demand
Here's how R is used in Application Manager jobs:
  • Performed all supervisory and managerial functions/timekeeping/weekly reporting and performance appraisal reviews appropriately/on-time and efficiently.
  • Provided resources to appropriately manage new implementations, upgrade outdated systems while also supporting current applications to maintain business processes efficiently.
  • Developed and coded solutions to integrate with external app review products and developed Oracle stored procedures to notify security alerts.
  • Proposed and developed plans for removing *all object authority for developers in production using ProTech Object control.
  • Provided leadership to quality assurance/testing of applications reports/implementation processes prior to customer delivery of any application changes.
  • Develop a team structure relationship between IT and functional departments improving communication and project outcomes.
  • Provide overall strategic vision and planning for investments needed to accommodate growth and new functionality.
  • Managed optimization and simulation applications jointly developed by IBM's Watson Research Labs and IBM Consulting
  • Managed Disaster Recovery and Back Up requirements for assigned systems and HIPPA security and recovery.
  • Managed implementations, maintenance, Disaster Recovery and related Data Center activity support.
  • Introduced business process modeling techniques to procedure analysis, improving responsiveness and efficiency.
  • Managed practice improvements with the Electronic Medical chart as process improvement techniques.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
  • Created and implemented MPT Remedy Reporting utilizing Crystal Reports and Business Objects.
  • Established and maintained appropriate end-user security access levels for databases and applications.
  • Investigated technologies and provided technical guidance to developers and business groups.
  • Headed Coating Application Laboratory providing technical service to Asia Pacific region.
  • Project Manager for point-of-care documentation system including 4 separate independent modules.
  • Maintained data integrity between different database platform and among different applications.
  • Established the technical support and publications departments for start-up company.

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35. Cobol

low Demand
Here's how Cobol is used in Application Manager jobs:
  • Utilized Corporate IBM 370, 33xx systems with CICS, COBOL, Assembler programming
  • Utilized TSO, COBOL, SAS, EASYTRIEVE PLUS, and VSAM.
  • Increased business bottom line by performing support and program enhancements for Cobol/DB2/CICS applications.
  • Managed development of applications utilizing COBOL, CICS, VSAM, MVS/OS, Easytrieve, MAGEC and DB2.
  • Supervised team responsible for 8 mainframe applications written in COBOL utilizing DB2, VSAM, and flat files.
  • Utilized structured coding techniques to develop application programs in COBOL on UNIX and MicroFocus COBOL environment.

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36. User Acceptance

low Demand
Here's how User Acceptance is used in Application Manager jobs:
  • Created web page prototypes resulting in accurate design requirements for both development and user acceptance.
  • Collaborate with testers to develop test cases for system integration testing and user acceptance testing.
  • Presented new system to senior executives; led training workshops and User Acceptance Testing.
  • Support User Acceptance Testing of new application releases, providing support during Releases.
  • Perform report deployment, user acceptance testing, document development and post-production support, training.. Technical Support.
  • Co-ordinated the User acceptance testing of the developed modules and sign-off.

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37. ETL

low Demand
Here's how ETL is used in Application Manager jobs:
  • Established vendor contract to in-source proprietary ETL functions necessary to mitigate business risk for critical functions.
  • Develop detailed ETL project plans, conversion/transformation specifications and data mappings based on requirements.
  • Managed implementation of ETL solution for condominium owner access and accounting issues.
  • Work with NAVSEA (DETLANT) personnel in adding or correcting SupDesk script to be processed for correct input of data.
  • Developed SSIS packages driving full and incremental ETL data loads backed by SQL agent jobs timed accordingly.
  • Design, create, manage and improve ETL processes that move data between the various Campus Systems.
  • Managed the OFR application movement to mainframe to IBM ETL/Data Stage platform for batch processing.
  • Managed team performing ETL script validation for electronic claims processing.
  • Reduced overhead by developing ETL jobs to transfer employee information to health care providers and Taleo learning management system.
  • Work with technical teams to improve various application performance including Stewardship nightly ETL, Weblogic.

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38. BI

low Demand
Here's how BI is used in Application Manager jobs:
  • Supervised development of Commercial Services website presenting Champion's unique abilities to handle large manufactured housing projects with a national reach.
  • Implemented automated monitoring which improved application availability and the customer experience by early detection of incidents in advance of end users.
  • Led efforts in application architecture improvements, Environment improvements with high availability and improved stability and supported many project initiatives.
  • Developed customer-specific solutions and ensured system reliability so that warehouse operations could run most efficiently to maximize and maintain revenues.
  • Direct accountability for full scope of operations for claims processing and medical records submission to ensure a favorable decision.
  • Worked to develop successful clientele-development team relationships via the creation of fully customized mobile applications for the veterinary industry.
  • Maintained a consistent service level availability level of 99.99% for supported applications providing minimal interruption to the customer.
  • Introduced an individual accountability methodology that eliminated unnecessary delays in product roll-out process and reduced high attrition rates.
  • Collaborated with hospital leadership to establish governance for the new consolidated billing office to enhance the patient experience.
  • Stabilized payroll and established payroll metrics to monitor errors caused by configuration changes versus master data changes.
  • Manage the Service Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities.
  • Shared responsibility for scoping, planning and coordinating regular releases containing new and enhanced functionality requests.
  • Develop proposals that include problem definitions, resource capabilities, potential solution definitions, and estimates.
  • Mentored on-site installations teams, creating and maintaining project schedules, and ensuring project profitability.
  • Managed group of eight field specialists and assigned territory and product responsibilities within North America.
  • Hired Automation compatibility specialist to develop relationships with HTS automation suppliers and maintain web-based compatibility.
  • Completed a Peregrine Service Center stabilization initiative to resolve outstanding system stability and performance issues.
  • Identified areas for improvement of technologies and provided feedback to vendors on features and usability.
  • Managed application development and integration projects for customer information, profitability, and risk systems.
  • Perform internal penetration testing and vulnerability assessments using backtrack 5 and other security utilities.

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39. Performance Reviews

low Demand
Here's how Performance Reviews is used in Application Manager jobs:
  • Interviewed prospective employees for open positions and prepared and administered staff performance reviews.
  • Delivered regular system and vendor performance reviews with management and provide cost reports.
  • Conducted performance reviews, provided staff mentoring, coaching and professional development guidance.
  • Provide performance reviews and recommend salary actions.
  • Conducted performance reviews and administered pay increases.
  • Prepared and conducted annual performance reviews.
  • Implemented and facilitated FranklinCovey course material to company employees in 2011, leading to positive customer performance reviews.
  • Assessed workloads, assignments, and productivity of team; provided performance reviews and guidance as needed.
  • Supervised staff including coaching, yearly performance reviews, and writing new job descriptions.
  • Worked with team members on goal planning, professional development, and performance reviews.
  • Managed/supervised staff, performance reviews, training and guidance for day to day operations.
  • Handled associate engagement, retention, performance reviews, development, and coaching.
  • Conduct performance reviews and individual development plans for entry level leadership and staff.
  • Conduct performance reviews, staff development initiatives, coach and mentor staff.
  • Executed performance reviews and salary planning for team members.
  • Provide annual performance reviews and salary increases.
  • Monitored employee job effectiveness through regular phone calls, quarterly ride-alongs, and annual performance reviews.

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40. Business Partners

low Demand
Here's how Business Partners is used in Application Manager jobs:
  • Worked closely with marketing and operations business partners to identify and implement business requirements and specifications to enhance business growth.
  • Collaborated with business partners to define, design and implement software applications.
  • Collaborate with external customer along with business partners.
  • Implemented new enhancements meeting business partners' requirements.
  • Collaborated with new business partners on business agreements and contracts, support strategies, and managed relationships with vendors.
  • Provide ongoing business partnership to the Human Resources global business functions to provide systems IT solutions and support.
  • Maintained relationships with business partners; aligned on work effort priorities, discussed plans, and solicited feedback.
  • Developed strong and productive partnerships with employees, business partners, IT colleagues and outside consulting resources.
  • Keep Business partners up to date on ongoing issues and production releases on a weekly basis.
  • Worked with business partners to analyze issues and develop solutions to support applications.
  • Authored Business Requirements and chair JAD sessions with technology and business partners.
  • Worked with business partners to provide accurate and timely data feeds.
  • Led requirements gathering with downstream systems and business partners.

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41. DB2

low Demand
Here's how DB2 is used in Application Manager jobs:
  • Managed a project to convert VSAM data sets to DB2 database.
  • SAP ECC 6.0, Netweaver 7.0 (ABAP and Java/J2EE Stacks), DB2.
  • Performed as chief information and technical architect in the development of a successful $14M DB2/CICS Revenue Cycle system.
  • Decreased CPU usage and cost by 10% fine-tuning processes accessing DB2 tables.

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42. Itil

low Demand
Here's how Itil is used in Application Manager jobs:
  • Developed ITIL change management program to minimize risks related to unplanned outages to business operations and loss productivity.
  • Decreased incidents escalated to team using ITIL problem management processes and documented workarounds.
  • Improved overall customer service for applications support utilizing ITIL knowledge base.
  • Led teams in selection of categorization for their departments to best assist metric gathering and fall within ITIL best practices
  • Created and maintained processes and documentation such as manuals and standard operating procedures within ITIL framework best practices.
  • Implemented HP Service Desk to support ITIL, customer tracking, quick problem resolution and metrics.
  • Utilized standard ITIL methodology to manage steady state support activities; drove continuous improvement in solutions.
  • Implemented ITIL Service Management framework to improve service, quality, and efficiency.
  • Implemented ITIL processes and best practices.
  • Manage commercial off-the-shelf (COTS) applications solution planning and engineering (P&E) following the ITIL v3 lifecycle.
  • Key interviewee for successful completion of ITIL and ISO 20000 audit for CSC and TSA.
  • Provide full time system administration support of ServiceCenter to adhere to ITIL processes.
  • Lead JAD Facilitator for core ITIL based systems Team manager of business analysis team

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43. PCS

low Demand
Here's how PCS is used in Application Manager jobs:
  • Included in my expertise is extensive project of mapping ICD-9 procedure codes to ICD-10 PCS codes.
  • Performed the daily procurement of PCs, servers, peripherals, software and accessories Created and maintained project plan.
  • Developed and implemented manufacturing and financial systems for BPCS and other PC-based applications.
  • Created Service Quality Management (SQM) vision and managed the functional requirements for Sprint PCS to improve service quality.
  • Introduced, established, and supported production workstations utilizing LAN-connected PCs as X servers.
  • Helped convert all software systems to new software package BPCS.

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44. UAT

low Demand
Here's how UAT is used in Application Manager jobs:
  • Support physician/customer evaluations of software features and new products to provide customer feedback information to engineering and develop clinical efficacy.
  • Charged with evaluating chemical equipment and processes to identify optimized performance or to ensure compliance with safety and environmental regulations.
  • Analyzed and evaluated project specifications and business systems to ensure that developers and authors met project goals accurately and timely.
  • Supervised customer demonstrations, installations and new product evaluations and provided clinical support at high-level demonstrations for important customers.
  • Planned, directed and evaluated employee performance including establishing performance requirements to meet Organizational objectives and personal development targets.
  • Provide encouragement and counsel to team members, evaluate individual performances, and recommend compensation to upper management.
  • Analyze the clinical evaluation data to prepare/organize final evaluation reports; maintain clinical evaluation data files for completeness.
  • Evaluated automating loan tax payments and delinquency tracking solution and implemented a packaged solution for cost savings.
  • Lead the development, implementation, administration, evaluation and upgrading of all employee/associate-based business applications.
  • Defined, implemented and manufactured four new hardware evaluation platforms for mass-market and vertical wireless customers.
  • Evaluated and re-engineered purchasing, financial, manufacturing and business practices and designed system integration solutions.
  • Lead and administered the evaluation effort to upgrade worldwide the Configuration Management Application and documentation process.
  • Facilitated the Exploratory Steering Committee responsible for evaluating Electronic Medical Record and Practice Management systems.
  • Evaluated, designed and implemented new systems and network management solutions to support customer transactions.
  • Evaluated inventory levels and workloads, and reviewed all refund recommendation prior to authorizations
  • Correspond regularly, and in emergency situations with customers to maintain their operations.
  • Evaluated requirements and resources to decide between building in-house or purchasing solutions.
  • Turned the situation around from fire-fighting mode to anticipation planning optimization mode.
  • Evaluated and replaced labor-intensive processes with system automation to eliminate redundancy.
  • Participated in the creation and evaluation of validation documents including:.

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45. DBA

low Demand
Here's how DBA is used in Application Manager jobs:
  • Stopped staff attrition by apathy by implementing associated feedback sessions with Senior Technology leaders.
  • Provided customer feedback to sales, marketing and engineering regarding product improvements.
  • Monitor everyday operations of application development team and provide regular feedback.
  • Manage the National Operational Support Systems organization for the OSS systems (back office) for AT&T Broadband nationally.
  • Provide application performance feedback to the line of business and engage LOB in capacity planning and budgeting for future periods.
  • Worked with development to reduce the number of code defects introduced into production by providing feedback into the development cycle.
  • Team consisted of Software Developers, DBA's, Business Analysts, UI designers, Architects and Quality Assurance resources.
  • Assumed multiple responsibilities as a Database Architect and DBA during the migration of PoolStat database in Oracle environment.
  • Close relationships with all customers, coordinating feedback to determine most effective focus of sales and service efforts.
  • Provided field feedback to marketing regarding product issues and customer perceptions of TAMS' products and services.
  • Scheduled and managed Demo sessions with the business owners and incorporated their feedback to make flawless product.
  • Managed staff of associates; assigned activity, set performance objectives, provided feedback, conducted reviews.
  • Provide metrics that allow analysis and feedback loops that will continue to drive down business costs.
  • Managed associates and consultants; set performance objectives, provided feedback, conducted performance reviews.
  • Instituted a peer review process that provided employees 360 degree feedback on a regular basis.
  • Provide direct feedback for areas of improvement to the system and the variables.
  • Manage System Administrator and DBA services for all databases and application maintenance activities.
  • Worked with the DBA team to construct an acceptable migration policy.
  • Gathered customer feedback to create device specifications for new products.
  • Manage day-to-day activities for Software Developers and DBA's.

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46. Business Applications

low Demand
Here's how Business Applications is used in Application Manager jobs:
  • Developed application vendor training plan for Team Education for fully functional cross trained business applications and interfaces knowledge.
  • Managed all business applications, desktop and operations support activities, providing services to approximately 200 employees.
  • Forecast and define all budget requirements for core business applications.
  • Led staff of 9 direct reports to support business applications serving Finance, Operations, and Marketing functions.
  • Worked to seamlessly integrate business applications with new companies and new users.
  • Managed the development and maintenance of business applications and EDI.
  • Teamed with the IT Business Applications Manager to establish and maintain annual department budgets over $2 million.
  • Managed a staff of 6 over multi-platformed Business Applications and Interfaces.

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47. Linux

low Demand
Here's how Linux is used in Application Manager jobs:
  • Install and maintain Microsoft Windows Server operating systems and CentOS Linux on multiple machines.
  • Worked on Linux OS patching efforts.
  • Red Hat Linux, etc.
  • Manage around 700 Servers in Virtualize environment Windows 2008, 2003, Linux, Virtual appliances.
  • Launched Linux instances in AWS via Cloudformation.
  • Ensured uptime of Monster's Core Search Application stacks running on Linux Virtual machines.
  • Architected and implemented a Linux and Windows virtual server environment on VMWare.

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48. GL

low Demand
Here's how GL is used in Application Manager jobs:
  • Facilitated application migration encompassing 250+ data servers in 2 regions, global coordination/escalation, customer coordination/communication, and application logistics coordination.
  • Developed, deployed and supported Design Engineering Time Tracking and Analysis application utilized globally by all contractors and engineering personnel.
  • Restructured global equities IT monitoring system to improve information gathering and system fails data by developing rules based coding guidelines.
  • Developed and provided training seminars for global sales force aimed at strengthening Duracell technical capabilities and brand awareness.
  • Developed pilot program that enhanced global customer support by strategically redistributing customer accounts based on revenue potential.
  • Leveraged 3rd party software to implement Legal electronic billing application to support global outside counsel invoicing.
  • Managed geographically distributed team of software developers and analysts for the global financial holding company.
  • Managed strategic and tactical vendor relations globally for all CIS business execution and clearing applications.
  • Performed solution validation and testing to increase global customer acceptance rate of delivered products.
  • Restructured and centralized full operational documentation to minimize single points of failure processes.
  • Consolidated all global DNS records into a central repository and administered DNS requests.
  • Created information needed to negotiate global contracts with preferred global suppliers.
  • Conducted employee performance reviews and monitored results accordingly which increased productivity.
  • Provided input into annual department budget and managed costs accordingly.
  • Spearheaded the development of global electronic order management systems.
  • Managed cross-functional, cross-operational, globally-dispersed application teams.
  • Promoted to Global Applications Manager to hire, train and support Applications staff to educate, improve and strengthen customer relationships.
  • Installed Life-Comm III system with numerous enhancements to the system to accommodate our Universal Life and Single Premium Whole Life products.
  • Single ownership provided increased efficiency by 50%, created a subject matter expert, and improved department morale.
  • Developed and implemented vision for using technology to enhance P&G's $3B annual global capital spending.

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49. New Applications

low Demand
Here's how New Applications is used in Application Manager jobs:
  • Maintained high customer satisfaction in an environment where new applications/interfaces are deployed frequently and technology changes happen at a faster pace.
  • Monitored the performance of various equity and option trading applications, while developing new applications.
  • Assisted in development of new applications, software upgrades, and programming implementation projects
  • Work with stakeholders to define business and systems requirements for new applications implementations.
  • Guided implementation of new applications, collaborating with business owners on change-management.
  • Develop new applications and technologies, preferably jointly with end customers, to help influence and define ballistic and material requirements.
  • Manage the Change Request process to ensure timely and accurate implementation of all new applications which support new customer products.
  • Analyze data and HIS system financial class and insurance plan masters to determine requirements for the development of new applications.
  • Utilized ServiceNow for the business interface to request new applications, enhance existing applications, and perform bug fixes.
  • Created and maintained all training materials for all new applications implemented with the sales and sales support staff.
  • Worked very closely with the Secretarial Manager in training of new software relating to new applications.
  • Managed all new applications for OEM aerospace, automotive, diesel engine and industrial EJ accounts.
  • Developed new applications and products to support and meet ongoing customer needs.
  • Worked with outside vendors in support of new applications.
  • Led the configuration, support and coordination of deployment plans for new applications and initiatives (e.g.
  • Assisted in the post-implementation troubleshooting Windows & UNIX Microsoft Office of new applications and application upgrades.

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20 Most Common Skill for an Application Manager

Web Application14.8%
Project Management9.4%
Business Requirements8.8%
Data Warehouse7.7%
Financial Applications7.5%
SQL6.5%
Customer Service5.2%
Infrastructure4.3%

Typical Skill-Sets Required For An Application Manager

RankSkillPercentage of ResumesPercentage
1
1
Web Application
Web Application
10.8%
10.8%
2
2
Project Management
Project Management
6.9%
6.9%
3
3
Business Requirements
Business Requirements
6.4%
6.4%
4
4
Data Warehouse
Data Warehouse
5.6%
5.6%
5
5
Financial Applications
Financial Applications
5.5%
5.5%
6
6
SQL
SQL
4.7%
4.7%
7
7
Customer Service
Customer Service
3.8%
3.8%
8
8
Infrastructure
Infrastructure
3.1%
3.1%
9
9
Technical Support
Technical Support
3%
3%
10
10
Architecture
Architecture
2.9%
2.9%
11
11
ERP
ERP
2.8%
2.8%
12
12
Management System
Management System
2.6%
2.6%
13
13
Application Support
Application Support
2.2%
2.2%
14
14
Sharepoint
Sharepoint
2.1%
2.1%
15
15
Software Development
Software Development
2%
2%
16
16
CRM
CRM
1.8%
1.8%
17
17
Suite
Suite
1.8%
1.8%
18
18
Intranet
Intranet
1.6%
1.6%
19
19
QA
QA
1.6%
1.6%
20
20
HR
HR
1.5%
1.5%
21
21
Unix
Unix
1.5%
1.5%
22
22
Internet
Internet
1.4%
1.4%
23
23
Business Units
Business Units
1.4%
1.4%
24
24
Credit Card Transactions
Credit Card Transactions
1.4%
1.4%
25
25
Sdlc
Sdlc
1.3%
1.3%
26
26
Peoplesoft
Peoplesoft
1.3%
1.3%
27
27
ASP
ASP
1.1%
1.1%
28
28
SLA
SLA
1.1%
1.1%
29
29
SOX
SOX
1.1%
1.1%
30
30
Direct Reports
Direct Reports
1%
1%
31
31
XML
XML
1%
1%
32
32
Software Applications
Software Applications
0.9%
0.9%
33
33
Level Agreements
Level Agreements
0.9%
0.9%
34
34
R
R
0.8%
0.8%
35
35
Cobol
Cobol
0.8%
0.8%
36
36
User Acceptance
User Acceptance
0.8%
0.8%
37
37
ETL
ETL
0.8%
0.8%
38
38
BI
BI
0.8%
0.8%
39
39
Performance Reviews
Performance Reviews
0.7%
0.7%
40
40
Business Partners
Business Partners
0.7%
0.7%
41
41
DB2
DB2
0.7%
0.7%
42
42
Itil
Itil
0.7%
0.7%
43
43
PCS
PCS
0.7%
0.7%
44
44
UAT
UAT
0.7%
0.7%
45
45
DBA
DBA
0.7%
0.7%
46
46
Business Applications
Business Applications
0.7%
0.7%
47
47
Linux
Linux
0.7%
0.7%
48
48
GL
GL
0.7%
0.7%
49
49
New Applications
New Applications
0.6%
0.6%

17,449 Application Manager Jobs

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