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Become An Application Services Manager

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Working As An Application Services Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $151,850

    Average Salary

What Does An Application Services Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become An Application Services Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Application Services Manager jobs

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Application Services Manager Demographics

Gender

Male

64.5%

Female

33.6%

Unknown

1.8%
Ethnicity

White

72.7%

Asian

14.7%

Hispanic or Latino

9.5%

Unknown

2.6%

Black or African American

0.4%
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Languages Spoken

Spanish

66.7%

Portuguese

33.3%

Application Services Manager Education

Schools

University of Houston

9.5%

University of Phoenix

9.5%

Ball State University

7.1%

Temple University

4.8%

Oregon State University

4.8%

New York University

4.8%

Drexel University

4.8%

Brigham Young University

4.8%

Georgia State University

4.8%

Michigan State University

4.8%

Indiana University of Pennsylvania

4.8%

Carnegie Mellon University

4.8%

More Tech Institute

4.8%

Colorado Technical University

4.8%

Mississippi State University

4.8%

Argosy University-Phoenix

4.8%

George Mason University

4.8%

Rowan University

2.4%

University of Texas at Arlington

2.4%

Eastern Michigan University

2.4%
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Majors

Business

25.9%

Computer Science

18.4%

Computer Information Systems

8.8%

Finance

5.4%

Information Technology

5.4%

Management

4.1%

Management Information Systems

4.1%

Computer Engineering

4.1%

Marketing

3.4%

Electrical Engineering

3.4%

Project Management

2.7%

Mechanical Engineering

2.7%

Chemical Engineering

2.0%

Management Science

1.4%

Sociology

1.4%

Biology

1.4%

Computer Systems Security

1.4%

Human Resources Management

1.4%

Computer Applications

1.4%

Economics

1.4%
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Degrees

Bachelors

47.9%

Masters

29.9%

Other

10.8%

Associate

4.6%

Certificate

3.6%

Doctorate

2.1%

Diploma

1.0%
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Real Application Services Manager Salaries

Job Title Company Location Start Date Salary
Application Services Account Executive Senior Manager Accenture LLP Mountain View, CA Apr 14, 2015 $212,600
Application Services Account Executive-Senior Manager Accenture LLP Florham Park, NJ Dec 14, 2015 $182,300
Application Services Account Executive-Senior Manager Accenture LLP Harrisburg, PA Dec 14, 2015 $182,300
Application Services Account Executive-Senior Manager Accenture LLP Princeton, NJ Dec 14, 2015 $182,300
Application Services Account Senior Manager Accenture LLP El Segundo, CA Jan 02, 2016 $162,000
Application Services Account Executive Senior Manager Accenture LLP El Segundo, CA Apr 18, 2016 $162,000
Application Services Account Executive Senior Manager Accenture LLP Irvine, CA Apr 18, 2016 $162,000
Application Services Business Manager Hewlett-Packard Globalsoft Ltd. Palo Alto, CA Oct 01, 2012 $162,000
Application Services Business Manager Hewlett-Packard Globalsoft Ltd. Palo Alto, CA Jun 05, 2012 $162,000
Manager, Application Services Aspen Technology, Inc. Bedford, MA Jul 04, 2016 $141,199
Manager Application Services Alvarez & Marsal Holdings LLC New York, NY Oct 01, 2012 $139,000
Manager, Applications Services Platform (ASP) Team Airbiquity, Inc. Seattle, WA Jul 23, 2013 $131,221
Application & Service Manager-CRM Novartis Pharmaceuticals Corporation East Hanover, NJ Mar 28, 2016 $131,200
Application & Service Manager-CRM Novartis Pharmaceuticals Corporation East Hanover, NJ Jan 12, 2015 $131,200
Application & Service Manager-CRM Novartis Services Inc. East Hanover, NJ Apr 01, 2016 $131,200
Manager, Application Services Aspen Technology, Inc. Burlington, MA Apr 07, 2013 $126,440
Applications Services Manager Toll Global Forwarding (USA) Inc. Carteret, NJ Jan 01, 2015 $125,000
IS Manager Application Services Sanofi Us Services Inc. Bridgewater, NJ Aug 31, 2016 $120,182 -
$144,767
IS Manager, Application Services Fi/Co Sanofi Us Services Inc. Bridgewater, NJ Jul 28, 2014 $120,000
Manager, Application Services Bristol-Myers Squibb Company Princeton, NJ Jun 01, 2011 $120,000
Manager Application Services Jetblue Airways Islandia, NY Sep 18, 2013 $119,935
Manager, Application Services Active Network, LLC Dallas, TX Jul 13, 2015 $118,965
Manager Applications Services Beckman Coulter, Inc. Fullerton, CA Aug 15, 2009 $118,450
Pi-Application Advisory Services (AAS)-Enabling Technologies Manager-Sap Ernst & Young U.S. LLP Chicago, IL Dec 15, 2014 $116,400 -
$118,845
Manager, Application Services Active Network, LLC Dallas, TX Jan 12, 2016 $116,084
IT Application Service Manager Optum Services, Inc. Santa Ana, CA Feb 03, 2014 $115,274 -
$123,000

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Top Skills for An Application Services Manager

ServiceDeliveryWebComplianceApplicationServicesProjectManagementDatabaseFinancialApplicationDevelopmentVendorRelationshipsResourceSharepointApplicationSupportFunctionSQLServerDisasterHardwareERPRegulatoryDirectReportsItilManagementSystem

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Top Application Services Manager Skills

  1. Service Delivery
  2. Web
  3. Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Managed and participated in projects to develop and execute cost savings strategies (including off-shoring) for Application Service Delivery.
  • Led the design and development of the HIGLAS web portal to track and report operation issues.
  • Ensured compliance with established directives & developed procedures for network operations.
  • Key Results: - Created, implemented and documented all processes and procedures for Application Services Business Unit.
  • Assumed responsibility for North American application development, support, project management and quality assurance teams.

Top Application Services Manager Employers