Application Specialist Job Description

Master’s degree in a related field, plus 2 years previous experience working in human service programs, including but not limited to child welfare, mental health, substance abuse, community services, homeless programs, disability programs and aging programs.
-OR-
Bachelor’s degree in a related field, plus 3 years previous experience working in human service programs, including but not limited to child welfare, mental health, substance abuse, community services, homeless programs, disability programs and aging programs.
-OR-
Any equivalent combination of education and experience which meets the required knowledge, skills and abilities.

Why DHS?

It is innovative. Most recently, the national attention and awards we’ve gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).
DHS is diverse, but we strive to be even more inclusive. Our director has made it her top priority that DHS is “the kind of place where a diverse group of talented people want to come, grow, and do their best work.” This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS.
It has strong, assertive leaders. We do not hire yes-people.

You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.

“DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.”

-From the organization’s statement on Equity and Inclusion

AN EQUAL OPPORTUNITY EMPLOYER -M/F/V/D

Certificates, Licenses, Registrations

Act 33 and 34 clearances.

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

The Field Sales (Application Specialist) sells adhesive application equipment in the assigned territory for the Packaging and Product Assembly customers. The territory for this position is Eastern Ontario. (Toronto to Kingston Approximately)
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
Meets or exceeds established sales budget for systems and parts in the assigned territory Develops and implements a territory sales plan to effectively cover and contact all customers within the assigned territory. Travels to customer locations regularly and spends majority of time visiting customers.Ability to accurately forecast sales on a monthly basis using the Nordson CRM system Identifies opportunities and works with Account Coordinator (Inside Sales) and Account Manager to sell systems and parts for assigned customers.Identifies new applications, system upgrades and new customer needs and recommends best solution to improve customer operations.Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications.Works with Nordson Technical Services, Product Application Engineering, Industry Specialists and Account Manager to develop written quotes for customer when needed. Completes production line audits and application details (speeds, material, dispense rates, etc.) to allow for development of written customer quote. Advises and collaborates with Nordson colleagues on new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware.Responsible for updating key customer information such as (contacts, sales visits, opportunities, emails, phone calls, quotes, etc.) in the Nordson CRM system on a daily basis.Maintains professional appearance and company vehicle in a manner that reflects on the corporate image Performs other duties as assigned

EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor's degree preferred 3-5 years of Industrial sales experience in a field based (home office) territory position.Experience with CRM systems (prefer SAP or Salesforce) Computer literacy and experience with Microsoft Office Products (Outlook, Excel, Word and Power Point) and SAP is preferred

SKILLS & ABILITIES
Technical aptitude with the ability to learn Excellent Teamwork skills Strong territory and time management skills Effective oral and written communication skills.Must be a self-starter and team player Ability to work independently with limited oversight Flexibility for overnight travel and working hours to meet customer requirements

TRAVEL REQUIRED
Estimated: Estimated at 2-3 overnight stays per week, make as accurate as possible but overestimate if not certain

WORKING CONDITIONS & PHYSICAL DEMANDS
Home office/Industrial Manufacturing environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Role and Responsibilities

Position and Requirements Summary:
This position is REMOTE (WEST COAST hours) and may be required to travel up to 10%.
The Application Specialist will provide phone support to all customers. They will provide level 1 technical and application online/chat/email and/or phone support for all application inquiries as required to ensure customer purchases meets performance and operational standards and overall customer expectations. The candidate must possess a high level of technical troubleshooting skills and the ability to makes decision regarding the usability of the customer's applications. Candidate must possess excellent customer service skills and the ability to communicate effectively with customers regarding services performed. Candidate must possess excellent time management skills as well as communication skills both written and verbal with customers and colleagues.

Position Responsibilities:
Serves customers by providing product and service information for our applications (LS, iRis etc) product line; resolving product and service problems.Builds and maintains close relationships with customers and sales personnel.Resolves product or service issue by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; route cases to appropriate individuals for resolution.Maintains customer records by updating account information using the SalesforceWork directly with Field Service Technicians and Phone Service Technicians to provide resolution for the customer and bring closure to case.Assist team with Material Orders by processing Sales Order requests via Salesforce and/or Deltek.Understand customer's warranty conditions and ensure service delivered is as per customer warranty terms.Assist in providing quotes to clients for repairs, evaluation, and parts for products not under warranty.Work closely with our Customer Experience Specialists, Customer Support Engineers, Engineering team and Management in the event of escalations.Provide LearningSpace enhancements to our Product Management and Engineering team.Partner with CES team to ensure customer communication is clear and concise.Assist in testing hardware that comes back to the corporate office Possibility of weekend or off hours support

Requirements:
Associates or Bachelor's degree in any related IT field and/or 3+ years of equivalent work experience Positive, passionate, customer centric mindset Demonstrates sense of urgency to communicate to resolve customer issues Highly organized and attention to detail Emotional intelligence Needs moderate direction and follow-up Time Management and Multi-tasking skills Sense of ownership

General:
Complies with and enforces all applicable safety rules, regulations and procedures at CAE Healthcare.Perform all duties in compliance with and enforces legal and ethical standards including: CAE Code of Business Conduct, CAE policies and procedures, country laws and regulations, federal, states and provincial laws, policies, and standards.Maintain security of all proprietary information.Perform other duties as assigned or as necessity dictates.

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
FLSA STATUS: Full Time, Regular, Non-Exempt

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Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.