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Application specialist skills for your resume and career

Updated January 8, 2025

7 min read

Quoted expert

Dr. Mark Evans

Below we've compiled a list of the most critical application specialist skills. We ranked the top skills for application specialists based on the percentage of resumes they appeared on. For example, 10.3% of application specialist resumes contained customer service as a skill. Continue reading to find out what skills an application specialist needs to be successful in the workplace.

15 application specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how application specialists use customer service:

Experienced diverse areas of sales including cultivating relationships, market saturation, establishing clientele, and customer service.
Possess a strong orientation towards customer service, stewardship philosophy toward ecosystem management and committed to professional development.

2. Customer Satisfaction

Here's how application specialists use customer satisfaction:

Provided primary production support for a high visibility cross-platform application, addressing issues in a timely matter and ensuring customer satisfaction.
Visited customer's sites for troubleshooting and instrument maintenance to keep customer satisfaction and confidence on product performance.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how application specialists use technical support:

Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
Provided technical support to scientists and engineers in new product development, manufacturing process improvement and quality assurance.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how application specialists use troubleshoot:

Develop application standards, troubleshoot DataStage jobs and solve complex transformations for less experienced developers.
Support and troubleshoot Oracle database-driven university enterprise applications for student and advancement functionality.

5. Project Management

Here's how application specialists use project management:

Project management of high-visibility and inter-departmental software upgrades/implementations.
Lead the planning, implementation and evaluation of various divisional/organizational initiatives through the application of effective project management skills.

6. Excellent Organizational

Here's how application specialists use excellent organizational:

Assigned territory demanded the ability to work independently and excellent organizational skills.
Maintained online programming schedule -Proactive with excellent organizational skills, time management and multitasking abilities extremely detail oriented

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7. Patients

Here's how application specialists use patients:

Processed over 50 patient requests daily for co-pay assistance and provided procedural guidance for providers and patients regarding program benefits.
Assisted uninsured hospital patients apply for public benefits through Human Services, Social Security and other assistance programs.

8. Customer Training

Customer training is the training aimed at providing customers with the information, content, and other materials they need to efficiently and effectively use a product or service to derive value from it. It is an excellent way to reduce customer support interaction and to improve customer retention.

Here's how application specialists use customer training:

Managed administrative processes including expenses, schedule, communications, reports, customer training and documentation.
Provided customer training remotely and collaborated with customers to develop functional specifications for custom enhancements.

9. Customer Support

Here's how application specialists use customer support:

Contributed for the designing and execution of AOAC style validation, verification and feasibility studies to develop customer support recommendations.
Provided customer support by researching and resolving software problems reported by end-users and training customers on software applications.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how application specialists use crm:

Facilitated monthly Team Lead meetings with management promoting collaboration in implementing CRM.
Develop company specific training manuals and user guides for STARS (Risk Management Information System) and Microsoft Dynamics CRM.

11. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how application specialists use java:

Conducted proof-of-concept development activities involving Java and ABAP interfaces.
Received knowledge transition in WCEM technology and developed business scenarios for EBPP (customer facing invoice management) tool in Java.

12. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how application specialists use application support:

Provided product application support for the entire Clinical and Molecular Diagnostics product range and achieved high satisfaction rating from customers.
Coordinated and provided technical application support and presentations to customers in conjunction with the Field Sales organization.

13. Excellent Interpersonal

Here's how application specialists use excellent interpersonal:

Demonstrated excellent interpersonal, verbal and written communication skills as a great representation to the company.

14. Post Sales

Here's how application specialists use post sales:

Provided post sales training and support.
Supported the Midwest sales team by providing pre-sales demonstrations and post sales training for General Ultrasound and Urology product lines.

15. SQL Server

Here's how application specialists use sql server:

Served as primary database administrator for Microsoft SQL servers on-campus.
Created SQL Server 2000 stored procedures/functions for supporting web-application front-ends.

5 Application Specialist resume examples

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Dr. Mark Evans

Area Chair and Dale K. Cline Associate Dean for Accountancy, Wake Forest University

Don't stop learning. Treat your first job like more graduate school. Learn everything you can.

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List of application specialist skills to add to your resume

The most important skills for an application specialist resume and required skills for an application specialist to have include:

Customer Service
Customer Satisfaction
Technical Support
Troubleshoot
Project Management
Excellent Organizational
Patients
Customer Training
Customer Support
CRM
Java
Application Support
Excellent Interpersonal
Post Sales
SQL Server
Data Entry

Technical Issues
Training Materials
Immunoassay
ERP
HR
Management System
Customer Issues
Pre Sales
Customer Sites
Strong Analytical
Software Applications
Windows Server
Business Processes
EHR
HTML
JavaScript

QA
Trade Shows
Radiology
Application Issues
Linux
Payroll
SharePoint
ISO
Technical Assistance
R
Lotus Notes
System Issues
CSS
Training Sessions
Unix
Medicaid

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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