Research Summary. Below we've compiled a list of the most important skills for an application specialist. We ranked the top skills based on the percentage of application specialist resumes they appeared on. For example, 10.3% of application specialist resumes contained customer service as a skill. Let's find out what skills an application specialist actually needs in order to be successful in the workplace.

  • The most common hard skill for an application specialist is customer service. 10.3% application specialists have this skill on their resume.
  • The second most common hard skill for an application specialist is customer satisfaction appearing on 8.1% of resumes. The third most common is technical support on 5.2% of resumes.
  • Three common soft skills for an application specialist are customer-service skills, listening skills and speaking skills.

Below we've compiled a list of the most important skills for an application specialist. We ranked the top skills based on the percentage of application specialist resumes they appeared on. For example, 10.3% of application specialist resumes contained customer service as a skill. Let's find out what skills an application specialist actually needs in order to be successful in the workplace.

15 Essential Application Specialist Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on application specialist resumes:
  • Experienced diverse areas of sales including cultivating relationships, market saturation, establishing clientele, and customer service.
  • Possess a strong orientation towards customer service, stewardship philosophy toward ecosystem management and committed to professional development.
  • Coordinated problem resolution with manufacturing engineering, customer service, and other personnel to expedite repairs and/or modifications.
  • Help design and develop software data structure-Key enter fiber optic splice documentation-Design fiber network for expansion-Customer service representative
  • Provided direct consultation to tailor print image database, customer service and efficient resolution of complaints.

2. Customer Satisfaction

Here's how customer satisfaction is used on application specialist resumes:
  • Provided primary production support for a high visibility cross-platform application, addressing issues in a timely matter and ensuring customer satisfaction.
  • Visited customer's sites for troubleshooting and instrument maintenance to keep customer satisfaction and confidence on product performance.
  • Raised internal customer satisfaction levels by creating a standard project life cycle for store operations systems development.
  • Maintain open communication with carrier to ensure customer satisfaction while proactively Monitoring and reviewing functional mailboxes.
  • Provision of accurate information to assist in resolution of product/service complaints and ensure customer satisfaction.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support is used on application specialist resumes:
  • Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
  • Provided technical support to scientists and engineers in new product development, manufacturing process improvement and quality assurance.
  • Provided technical support for engineering department, sales and marketing, in an ISO9001 certified biotechnology manufacturing environment.
  • Participated as a liaison to customer operations, product development, technical support and product marketing.
  • Provided technical support and implementation of applications for Kodak Digital Proofing Products in the printing industry.

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4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how troubleshoot is used on application specialist resumes:
  • Develop application standards, troubleshoot DataStage jobs and solve complex transformations for less experienced developers.
  • Support and troubleshoot Oracle database-driven university enterprise applications for student and advancement functionality.
  • Implemented standard operating procedures to troubleshoot, monitor, and assess system operations.
  • Install and troubleshoot software on customer computers using remote-access software.
  • Configured and troubleshoot wireless network devices at various customer sites.

5. Project Management

Here's how project management is used on application specialist resumes:
  • Project management of high-visibility and inter-departmental software upgrades/implementations.
  • Lead the planning, implementation and evaluation of various divisional/organizational initiatives through the application of effective project management skills.
  • Coordinated and delivered three Information Technology training curricula: New Hire/Transfer, Mainframe/Technical, and Project Management/Methodology Curriculum.
  • Negotiated hardware/software installation, facility/staff training, and project management including client support and follow up.
  • Project management responsibilities as it relates to the implementation of the BD Microbiology platform implementation projects.

6. Excellent Organizational

Here's how excellent organizational is used on application specialist resumes:
  • Assigned territory demanded the ability to work independently and excellent organizational skills.
  • Maintained online programming schedule -Proactive with excellent organizational skills, time management and multitasking abilities extremely detail oriented

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7. Patients

Here's how patients is used on application specialist resumes:
  • Processed over 50 patient requests daily for co-pay assistance and provided procedural guidance for providers and patients regarding program benefits.
  • Assisted uninsured hospital patients apply for public benefits through Human Services, Social Security and other assistance programs.
  • Review patient medical records to verify required facts to provide accurate and detailed information to patients.
  • Educate and answer inquiries from patients and authorized family members regarding the Medicaid application process.
  • Answered and resolved inquiries from patients regarding their Medicaid and Social Security applications.

8. Customer Training

Customer training is the training aimed at providing customers with the information, content, and other materials they need to efficiently and effectively use a product or service to derive value from it. It is an excellent way to reduce customer support interaction and to improve customer retention.

Here's how customer training is used on application specialist resumes:
  • Managed administrative processes including expenses, schedule, communications, reports, customer training and documentation.
  • Provided customer training remotely and collaborated with customers to develop functional specifications for custom enhancements.
  • Maintain customer training for distributed operating systems developed specially for health care computing.
  • Provided customer training and installation of medical equipment as required.
  • Conducted customer training seminars and internal customer product training.

9. Customer Support

Here's how customer support is used on application specialist resumes:
  • Contributed for the designing and execution of AOAC style validation, verification and feasibility studies to develop customer support recommendations.
  • Provided customer support by researching and resolving software problems reported by end-users and training customers on software applications.
  • Provide outstanding customer support utilizing a high degree of technical knowledge and payroll application expertise.
  • Designed and conducted studies to develop customer support recommendations and new applications for food industries.
  • Coordinated all bakery activities in North America including customer support and new product introductions.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how crm is used on application specialist resumes:
  • Facilitated monthly Team Lead meetings with management promoting collaboration in implementing CRM.
  • Develop company specific training manuals and user guides for STARS (Risk Management Information System) and Microsoft Dynamics CRM.
  • Managed and facilitated the bi-weekly CRM Project group on enhancements, new features and maintenance items that affects business users.
  • Create CRM (Change Request Management) and get approval from the team lead before any production changes /enhancements.
  • Logged in service requests using the Oracle CRM, prioritizing according to severity, and closing tickets once resolved.

11. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how java is used on application specialist resumes:
  • Conducted proof-of-concept development activities involving Java and ABAP interfaces.
  • Received knowledge transition in WCEM technology and developed business scenarios for EBPP (customer facing invoice management) tool in Java.
  • Project involving planning, designing, and building 2 SAP dual-stack (Java & ABAP) system landscapes supporting multiple releases.
  • Self-paced learning of various web development tools such as HTML, JavaScript, CGI, and JAVA.
  • Obtained 5 years experience as a web developer using java and IBM s WSAD 5.1 development IDE.

12. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how application support is used on application specialist resumes:
  • Provided product application support for the entire Clinical and Molecular Diagnostics product range and achieved high satisfaction rating from customers.
  • Coordinated and provided technical application support and presentations to customers in conjunction with the Field Sales organization.
  • Provided technical and application support on laboratory equipment to customer accounts in the Rocky Mountain District.
  • Provided application support by researching, testing, and implementing resolutions to applications and operational issues.
  • Provided application support services to internal and external clients that involved problem analysis and resolution.

13. Excellent Interpersonal

Here's how excellent interpersonal is used on application specialist resumes:
  • Demonstrated excellent interpersonal, verbal and written communication skills as a great representation to the company.

14. Post Sales

Here's how post sales is used on application specialist resumes:
  • Provided post sales training and support.
  • Supported the Midwest sales team by providing pre-sales demonstrations and post sales training for General Ultrasound and Urology product lines.
  • Installed screening, calibration, color management, on-site training, product demos, and pre- and post sales support.
  • Provided pre/post sales support for all Zebra products via e-mail, phone and on-site sessions.
  • Contributed to both Pre and Post Sales Delivery Engagements.

15. SQL Server

Here's how sql server is used on application specialist resumes:
  • Served as primary database administrator for Microsoft SQL servers on-campus.
  • Created SQL Server 2000 stored procedures/functions for supporting web-application front-ends.
  • Created reports for end-users upon request with the use of Microsoft SQL Server 2008 R2 and exported reports to MS Excel.
  • Used Performance monitor to develop a set of standards to be used to monitor and performance tune a SQL server environment.
  • Worked in SQL server Management Studio daily performing daily queries and updates for over 600 major travel agencies around the world.
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The eight most common skills based on Application Specialist resumes in 2023.

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List Of Skills To Add To Your Application Specialist Resume

According to recent trends, the most relevant application specialist Resume Keywords for your resume are:

  • Customer Service
  • Customer Satisfaction
  • Technical Support
  • Troubleshoot
  • Project Management
  • Excellent Organizational
  • Patients
  • Customer Training
  • Customer Support
  • CRM
  • Java
  • Application Support
  • Excellent Interpersonal
  • Post Sales
  • SQL Server
  • Data Entry
  • Technical Issues
  • Training Materials
  • Immunoassay
  • ERP
  • HR
  • Management System
  • Customer Issues
  • Pre Sales
  • Customer Sites
  • Strong Analytical
  • Software Applications
  • Windows Server
  • Business Processes
  • EHR
  • HTML
  • JavaScript
  • QA
  • Trade Shows
  • Radiology
  • Application Issues
  • Linux
  • Payroll
  • SharePoint
  • ISO
  • Technical Assistance
  • R
  • Lotus Notes
  • System Issues
  • CSS
  • Training Sessions
  • Unix
  • Medicaid

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Online Courses For Application Specialists

One of the best ways to acquire the skills needed to be an application specialist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since application specialists benefit from having skills like customer service, customer satisfaction, and technical support, we found courses that will help you improve these skills.

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