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What is an application support analyst and how to become one
An application support analyst provides technical assistance to users of software applications. They troubleshoot and resolve software-related issues, perform system maintenance and upgrades, and collaborate with development teams to improve performance. Application support analysts also create documentation and user guides, train users on software functionality, and ensure that applications run smoothly. They must have excellent problem-solving skills and strong communication to interact with users at all levels of technical proficiency.
What general advice would you give to an application support analyst?
Benjamin Campbell
Associate Professor and Extension Specialist
Avg. Salary $92,078
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 14.70%
Black or African American 11.59%
Hispanic or Latino 14.67%
Unknown 5.27%
White 53.37%
Genderfemale 35.81%
male 64.19%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being an application support analyst?
Pros
Variety of tasks and challenges
Good career progression opportunities
High demand for skilled application support analysts
Opportunity for remote work or flexible hours
Good salary and benefits packages
Cons
Long hours and on-call schedule may be required
Often requires working outside of regular business hours
High levels of stress and responsibility
Can involve repetitive tasks or dealing with difficult users
May require working weekends or holidays
Application support analyst career paths
Key steps to become an application support analyst
Explore application support analyst education requirements
Start to develop specific application support analyst skills
Skills Percentages Application Support 12.37% Customer Service 8.92% Troubleshoot 5.85% Infrastructure 5.20% Java 4.63% Complete relevant application support analyst training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New application support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an application support analyst based on U.S. Bureau of Labor Statistics data and data from real application support analyst resumes.Research application support analyst duties and responsibilities
- Manage the daily operation relate to MQ.
- Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
- Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
- Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
Prepare your application support analyst resume
When your background is strong enough, you can start writing your application support analyst resume.
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Apply for application support analyst jobs
Now it's time to start searching for an application support analyst job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first application support analyst job
Frank Oguche
Application Support Analyst, ITEX integrated services
My Transition to Application Support Analyst
After one years in technical support, I transitioned to the role of Application Support Analyst with a fintech company. This move was driven by my growing interest in understanding the deeper workings of the Fintech software applications we supported. In this new role, I delved into the intricacies of our software products, analyzing and resolving more complex issues that required a thorough understanding of the application architecture and underlying code. I collaborated closely with the development team to identify bugs, suggest improvements, and implement fixes. This position significantly expanded my technical skill set, particularly in database management and scripting.
To further solidify, I also took online courses in SQL, Javascript, and other relevant technologies to stay current with industry trends. This commitment to continuous learning paid off as I became the go-to person for resolving the most challenging application issues and optimizing performance for our customers.
As my experience and skills grew, I was promoted to Senior Application Support Analyst (Team Lead). In this capacity, I took on additional responsibilities, including mentoring junior analysts and leading small project teams. I developed training programs to help new hires quickly get up to speed and created comprehensive documentation for recurring issues and their solutions. My role evolved to include more strategic tasks such as planning and implementing application updates, ensuring minimal downtime and seamless user experiences. Leading by example, I fostered a collaborative and proactive support environment that emphasized continuous improvement and customer satisfaction with pleasant response time.
Average application support analyst salary
The average application support analyst salary in the United States is $92,078 per year or $44 per hour. Application support analyst salaries range between $67,000 and $125,000 per year.
What am I worth?
How do application support analysts rate their job?
Application support analyst reviews
It needs more patience to apply the true solution and satisfy your client
I work hard do my job good worker when i work i want the best out of my job starring with each other stand on the work
Nothing not doing my job
I enjoy the challenges and learning new things . Technology is always evolving.
Application support analyst FAQs
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Updated January 8, 2025
