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Become An Application Support Analyst

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Working As An Application Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $106,380

    Average Salary

What Does An Application Support Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Application Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Application Support Analyst jobs

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Application Support Analyst Career Paths

Application Support Analyst
Applications Analyst Data Analyst Program Manager
Chief Information Officer
11 Yearsyrs
Applications Analyst Senior Applications Analyst Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technical Business Analyst Senior Systems Analyst Senior System Administrator
Data Center Manager
9 Yearsyrs
Data Analyst Project Coordinator Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Quality Assurance Analyst Project Manager Information Technology Project Manager
Director Of Information
10 Yearsyrs
Applications Systems Analyst Senior Software Engineer Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Service Desk Analyst Desktop Support Analyst Network Administrator
Information Systems Manager
6 Yearsyrs
Data Analyst Senior Business Analyst Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Service Desk Analyst Systems Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Support Analyst Systems Administrator
Information Technology Manager
8 Yearsyrs
Applications Systems Analyst Senior Systems Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Support Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Senior Business Analyst Project Manager
Program Manager
8 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager Marketing Manager
Senior Product Manager
9 Yearsyrs
Business Analyst Project Manager
Senior Project Manager
12 Yearsyrs
Quality Assurance Analyst Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Senior Business Analyst Business Development Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Consultant Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Analyst 3.4 years
Senior Analyst 3.3 years
Computer Analyst 3.3 years
Systems Support 3.1 years
PC Support Analyst 3.0 years
Business Analyst 3.0 years
Analyst Lead 2.9 years
Design Analyst 2.8 years
Technical Analyst 2.8 years
Support Lead 2.7 years
Production Support 2.7 years
Application Lead 2.6 years
Software Analyst 2.6 years
Solutions Analyst 2.4 years
Analyst 2.4 years
Support Specialist 2.3 years
Support Analyst 2.3 years
Deployment Analyst 2.2 years
Help Desk Analyst 2.1 years
Support 2.0 years
NOC Analyst 1.9 years
Top Employers Before
Consultant 4.4%
Internship 3.1%
Top Employers After
Consultant 5.6%
Analyst 3.4%

Application Support Analyst Demographics

Gender

Male

63.2%

Female

34.5%

Unknown

2.3%
Ethnicity

White

71.2%

Asian

13.6%

Hispanic or Latino

10.0%

Unknown

3.9%

Black or African American

1.2%
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Languages Spoken

Spanish

47.5%

Chinese

4.9%

Mandarin

4.9%

Hindi

4.9%

Arabic

4.9%

Vietnamese

3.3%

German

3.3%

Japanese

3.3%

Carrier

3.3%

Korean

3.3%

Cheyenne

1.6%

Portuguese

1.6%

Gujarati

1.6%

Italian

1.6%

Serbian

1.6%

French

1.6%

Russian

1.6%

Urdu

1.6%

Cantonese

1.6%

Croatian

1.6%
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Application Support Analyst Education

Schools

University of Phoenix

21.7%

Strayer University

7.8%

University of Houston

6.6%

Southern New Hampshire University

5.0%

Northeastern University

5.0%

Webster University

4.7%

DePaul University

4.7%

University of Washington

4.3%

University of Maryland - University College

4.3%

Kaplan University

3.9%

Colorado Technical University

3.9%

Pennsylvania State University

3.5%

San Diego State University

3.5%

Colorado State University

3.5%

University of South Florida

3.1%

Indiana University - Purdue University Indianapolis

3.1%

Robert Morris University

3.1%

Georgia State University

3.1%

Ashford University

2.7%

University of Texas at Austin

2.7%
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Majors

Business

17.9%

Computer Science

17.5%

Computer Information Systems

14.8%

Information Technology

10.2%

Electrical Engineering

4.1%

Computer Networking

3.8%

Information Systems

3.7%

Computer Engineering

3.3%

Management Information Systems

3.0%

Accounting

2.6%

Communication

2.6%

Project Management

2.4%

Computer Applications

2.4%

Finance

1.9%

Psychology

1.8%

Health Care Administration

1.7%

Marketing

1.7%

Management

1.7%

Computer Programming

1.4%

Education

1.4%
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Degrees

Bachelors

45.2%

Masters

19.1%

Other

17.2%

Associate

11.1%

Certificate

5.4%

Diploma

1.4%

Doctorate

0.5%

License

0.1%
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Full Time
Part Time
Internship
Temporary

Real Application Support Analyst Salaries

Job Title Company Location Start Date Salary
Application Support Analyst Facebook, Inc. Menlo Park, CA Apr 18, 2016 $160,000
Application Support Analyst Facebook, Inc. Menlo Park, CA Mar 28, 2016 $160,000
Application Support Analyst-Advanced Pride Technologies LLC New York, NY Feb 11, 2015 $156,525
Application Support Analyst SG Americas Securities, LLC New York, NY Sep 19, 2016 $150,000
Application Support Analyst Software Guidance & Assistance, Inc. Jersey City, NJ Oct 16, 2015 $143,481
Application Support Analyst Facebook, Inc. Menlo Park, CA Feb 05, 2016 $140,000
Lead Application Support Analyst S&P OPCO LLC New York, NY Nov 11, 2016 $131,000 -
$140,000
OMS Application Support Analyst Saks Incorporated New York, NY Jan 08, 2016 $130,000
Applications Support Senior Analyst Citibank, N.A. New York, NY Aug 23, 2016 $130,000
Application Support Analyst Jpmorgan Chase & Co. New York, NY Mar 25, 2016 $130,000
Front Office Application Support Analyst Man Investments USA Holdings Inc. New York, NY Oct 26, 2015 $130,000
Applications Support Senior Analyst Citibank, N.A. Jersey City, NJ Apr 21, 2016 $127,500
Applications Support Senior Analyst Citibank, N.A. Jersey City, NJ Jul 25, 2016 $127,500
Application Support Analyst Facebook, Inc. Menlo Park, CA Sep 23, 2016 $127,270
Application Support Analyst IBM India Private Limited San Francisco, CA Oct 01, 2015 $101,138
Applications Support Analyst Jpmorgan Chase & Co. Tampa, FL Aug 09, 2016 $101,115
Application Support Analyst Jpmorgan Chase & Co. Columbus, OH Sep 01, 2015 $101,000
Associate, Applications Support Analyst Jpmorgan Chase & Co. Torrance, CA Oct 17, 2016 $100,600
Applications Support Senior Analyst Citibank, N.A. Irving, TX Jan 04, 2016 $100,277
Application Support Analyst Asap Solutions Group Foster City, CA Aug 24, 2015 $100,176
Application Support Analyst The Men's Wearhouse, Inc. Houston, TX Apr 29, 2016 $100,063
Application Support Analyst SG Americas Securities, LLC New York, NY Aug 22, 2016 $100,000
Application Support Analyst 3 Invista S.A.R.L. Wichita, KS Jan 30, 2015 $89,960 -
$120,000
Application Support Analyst HCL Global Systems Inc. Bethpage, NY Feb 06, 2016 $89,950
Application Support Analyst Autodesk, Inc. San Rafael, CA Mar 18, 2015 $89,378 -
$141,300
Applications Support Senior Analyst Citibank, N.A. Irving, TX Sep 23, 2016 $89,200
Applications Support Analyst Rosendin Electric Inc. San Jose, CA Aug 23, 2016 $89,149 -
$111,675
Application Support Analyst Ciber, Inc. Dearborn, MI Oct 29, 2016 $88,067
Application Support Analyst Credit Suisse Securities (USA) LLC Parkton, NC Dec 05, 2016 $88,005
Application Support Analyst Everest Technologies, Inc. Greencastle, IN Feb 04, 2015 $88,000

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Top Skills for An Application Support Analyst

Pl/SqlDataAnalysisApplicationSupportWebApplicationsProceduresWindowsXPTroubleshootCustomerServiceTechnicalSupportRemoteUnixFinancialDevelopersSetupSharepointSLAProductionEnvironmentSQLServerQAApplicationIssues

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Top Application Support Analyst Skills

  1. Pl/Sql
  2. Data Analysis
  3. Application Support
You can check out examples of real life uses of top skills on resumes here:
  • Write PL/SQL on an Oracle platform to automate correction of multiple problem accounts that have been affected by production issues.
  • Performed data analysis and made appropriate recommendations for improvements to the business process.
  • Implemented a 24/7 application support emergency hot-line hosting services.
  • Support the application from the internal and external web applications.
  • Maintain operational policies and procedures that reflect the current corporate requirements.

Top Application Support Analyst Employers

Application Support Analyst Videos

Karen Morgan on Application Support

CAREERS IN MECHANICAL ENGINEERING - GATE,Mtech,Campus drives,Salary package,Top recruiters

A Career as an IT Support Professional

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