Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Application Support Analyst||Facebook, Inc.||Menlo Park, CA||Mar 28, 2016||$160,000|
|Application Support Analyst||Facebook, Inc.||Menlo Park, CA||Apr 18, 2016||$160,000|
|Application Support Analyst-Advanced||Pride Technologies LLC||New York, NY||Feb 11, 2015||$156,525|
|Application Support Analyst||SG Americas Securities, LLC||New York, NY||Sep 19, 2016||$150,000|
|Application Support Analyst||Software Guidance & Assistance, Inc.||Jersey City, NJ||Oct 16, 2015||$143,481|
|Application Support Analyst||Facebook, Inc.||Menlo Park, CA||Feb 05, 2016||$140,000|
|Lead Application Support Analyst||S&P OPCO LLC||New York, NY||Nov 11, 2016||$131,000 -
|Front Office Application Support Analyst||Man Investments USA Holdings Inc.||New York, NY||Oct 26, 2015||$130,000|
|Application Support Analyst||Jpmorgan Chase & Co.||New York, NY||Mar 25, 2016||$130,000|
|OMS Application Support Analyst||Saks Incorporated||New York, NY||Jan 08, 2016||$130,000|
|Applications Support Senior Analyst||Citibank, N.A.||New York, NY||Aug 23, 2016||$130,000|
|Applications Support Senior Analyst||Citibank, N.A.||Jersey City, NJ||Apr 21, 2016||$127,500|
|Applications Support Senior Analyst||Citibank, N.A.||Jersey City, NJ||Jul 25, 2016||$127,500|
|Application Support Analyst||Facebook, Inc.||Menlo Park, CA||Sep 23, 2016||$127,270|
|Applications Support Analyst||JP Morgan Chase & Co||Houston, TX||Feb 17, 2016||$102,500|
|Applications Support Analyst (AVP)||JP Morgan Chase & Co||Chicago, IL||Jun 12, 2015||$102,400|
|Associate, Applications Support Analyst||Jpmorgan Chase & Co.||Dallas, TX||Nov 25, 2016||$102,000|
|Application Support Analyst||IBM India Private Limited||San Francisco, CA||Oct 01, 2015||$101,138|
|Applications Support Analyst||Jpmorgan Chase & Co.||Tampa, FL||Aug 09, 2016||$101,115|
|Application Support Analyst||Jpmorgan Chase & Co.||Columbus, OH||Sep 01, 2015||$101,000|
|Associate, Applications Support Analyst||Jpmorgan Chase & Co.||Torrance, CA||Oct 17, 2016||$100,600|
|Applications Support Senior Analyst||Citibank, N.A.||Irving, TX||Jan 04, 2016||$100,277|
|Application Support Analyst 3||Invista S.A.R.L.||Wichita, KS||Jan 30, 2015||$89,960 -
|Application Support Analyst||HCL Global Systems Inc.||Bethpage, NY||Feb 06, 2016||$89,950|
|Application Support Analyst||Autodesk, Inc.||San Rafael, CA||Mar 18, 2015||$89,378 -
|Applications Support Senior Analyst||Citibank, N.A.||Irving, TX||Sep 23, 2016||$89,200|
|Applications Support Analyst||Rosendin Electric Inc.||San Jose, CA||Aug 23, 2016||$89,149 -
|Application Support Analyst||Ciber, Inc.||Dearborn, MI||Oct 29, 2016||$88,067|
|Application Support Analyst||Credit Suisse Securities (USA) LLC||Parkton, NC||Dec 05, 2016||$88,005|
|Application Support Analyst||Iconsoft Inc.||Long Beach, CA||May 27, 2016||$88,000|
To get more results, try adjusting your search by changing your filters.
Karen Morgan on Application Support
CAREERS IN MECHANICAL ENGINEERING - GATE,Mtech,Campus drives,Salary package,Top recruiters
A Career as an IT Support Professional