What is an Application Support Analyst

Application support analysts provide customer service to users of applications on smartphones and computers. Working under the supervision of an IT manager, they manage a team of software professionals.

Your job will be responding to customer inquiries and complaints on the phone, via email, and on live chat. You will troubleshoot issues and come up with solutions to prevent common problems.

Evaluating applications on a regular basis and striving to make them as smoothly functioning as possible will be among your daily tasks as well. You will be entrusted with guiding a team dealing with technical, software related issues and keeping detailed documentation of the functioning and development of the applications under your care.

There is more than meets the eye when it comes to being an application support analyst. For example, did you know that they make an average of $35.82 an hour? That's $74,503 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Application Support Analyst Do

There are certain skills that many application support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

Learn more about what an Application Support Analyst does

How To Become an Application Support Analyst

If you're interested in becoming an application support analyst, one of the first things to consider is how much education you need. We've determined that 65.9% of application support analysts have a bachelor's degree. In terms of higher education levels, we found that 10.9% of application support analysts have master's degrees. Even though most application support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an application support analyst. When we researched the most common majors for an application support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on application support analyst resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become an application support analyst. In fact, many application support analyst jobs require experience in a role such as technical support specialist. Meanwhile, many application support analysts also have previous career experience in roles such as programmer analyst or help desk analyst.

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Average Salary
$74,503
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
112,931
Job Openings
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Application Support Analyst Career Paths

Top Careers Before Application Support Analyst

Application Support Analyst Jobs You Might Like

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Average Salary for an Application Support Analyst

Application Support Analysts in America make an average salary of $74,503 per year or $36 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $51,000 per year.
Average Salary
$74,503
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Application Support Analyst Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Application Support Analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Application Support Analyst Resume

At Zippia, we went through countless Application Support Analyst resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Application Support Analyst Resume Examples And Templates

Application Support Analyst Demographics

Application Support Analyst Gender Statistics

male

60.3 %

female

35.4 %

unknown

4.3 %

Application Support Analyst Ethnicity Statistics

White

59.0 %

Asian

13.9 %

Hispanic or Latino

12.9 %

Application Support Analyst Foreign Languages Spoken Statistics

Spanish

48.5 %

Chinese

5.9 %

Mandarin

5.9 %
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Application Support Analyst Education

Application Support Analyst Majors

17.5 %

Application Support Analyst Degrees

Bachelors

65.9 %

Associate

17.7 %

Masters

10.9 %

Top Colleges for Application Support Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Application Support Analyst That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(254)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Help Desk Analyst
udemy
4.2
(312)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.4
(734)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Top Skills For an Application Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.6% of application support analysts listed application support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

12 Application Support Analyst RESUME EXAMPLES

Best States For an Application Support Analyst

Some places are better than others when it comes to starting a career as an application support analyst. The best states for people in this position are New Jersey, New York, California, and Maryland. Application support analysts make the most in New Jersey with an average salary of $87,814. Whereas in New York and California, they would average $82,499 and $76,990, respectively. While application support analysts would only make an average of $74,970 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Application Support Analyst Jobs:
582
Highest 10% Earn:
$125,000
Location Quotient:
2.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Application Support Analyst Jobs:
8,114
Highest 10% Earn:
$125,000
Location Quotient:
1.68
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Kentucky

Total Application Support Analyst Jobs:
708
Highest 10% Earn:
$113,000
Location Quotient:
1.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Application Support Analysts

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Top Application Support Analyst Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ application support analysts and discovered their number of application support analyst opportunities and average salary. Through our research, we concluded that JPMorgan Chase & Co. was the best, especially with an average salary of $98,369. Citigroup follows up with an average salary of $94,737, and then comes JPMorgan Chase with an average of $98,369. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an application support analyst. The employers include Citigroup, Centro, and Evolent Health

Application Support Analyst Videos

Updated August 18, 2021