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Become An Application Support Analyst

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Working As An Application Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $106,380

    Average Salary

What Does An Application Support Analyst Do At International Paper

* include but are not limited to the following
* Troubleshoot user issues.
* Maintaining data integrity.
* Edit system reports to fit end user specific needs.
* Create and publish new reports.
* Provide technical How
* To support for users.
* Environmental reporting.
* Remotely diagnose user and software issues.
* Manage label software used for providing product labels onto ink containers
* Manage complaint, and Safety Suggestion Databases (MS ACCESS).
* Add and remove user access to the software and Manage user account access level.
* Provide analytical Data to finance and Sales as required.
* Continuously strive to improve user experience

What Does An Application Support Analyst Do At Heartland Payment Systems, Inc.

* Provide administrative and technical support for assigned applications via a ticketing system.
* Meet and exceed established service levels for support
* Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards
* Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues
* Work closely with IT and Application Development teams for new application installations, releases, and testing
* Perform regularly scheduled system updates, changes and failover tests for assigned applications, normally outside of standard business hours
* Assist senior support team members to advance DevOps practices for the team as well as for the enterprise
* Identify business needs and provide appropriate technical solutions
* Create and maintain support documentation for applications
* Communicate general events and incidents to employees and management
* Act as a subject matter expert for business application systems, and interface between end-users, technical support, and Application Development teams
* Perform duties outside of normal work hours as assigned/required
* Be part of an on-call team rotation schedule

What Does An Application Support Analyst Do At Rose International Inc.

* Duties may include but are not limited to:
* Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
* Provide Tier 1 and Tier 2 application support.
* Streamline customer service procedures and guidelines.
* Collaborate with customers, business analysts and cross-functional teams to develop innovative solutions to commonly occurring support issues.
* Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
* Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
* Develop metrics to determine effectiveness of ESD applications.
* Research software application products and services in support of development and purchasing efforts.
* Participate in the design, development, and delivery of software applications training programs and individual classes.
* Including classroom and web-based training and instructional materials.
* Continuously update troubleshooting manuals and user guides as applications change.
* Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc. as directed.
* Perform other related duties as assigned

What Does An Application Support Analyst Do At Volt Information Sciences

* Provide second tier support for applications developed by PRA IT
* Respond to production issues/emergencies during business hours and off hours according to agreed upon SLA’s
* Report and communicate production issues to the appropriate individuals
* Perform root cause analysis and provide technical solutions to production related application errors
* Monitor routine and critical processes and workflows and proactively identify problem trends
* Assist with application implementations and configuration
* Assist with documenting technical and business processes including technical guides
* Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility

What Does An Application Support Analyst Do At Randstad

* Build robust, high quality and scalable software in Java and/or ORACLE
* Design and create services and system architecture for projects, and contribute and provide feedback to other team members
* Help improve our code quality through writing unit tests, automation and performing code reviews
* Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products
* Work with our teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
* Dive into difficult problems and successfully deliver results on schedule

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How To Become An Application Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Application Support Analyst jobs

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Real Application Support Analyst Salaries

Job Title Company Location Start Date Salary
Application Support Analyst Facebook, Inc. Menlo Park, CA Mar 28, 2016 $160,000
Application Support Analyst Facebook, Inc. Menlo Park, CA Apr 18, 2016 $160,000
Application Support Analyst-Advanced Pride Technologies LLC New York, NY Feb 11, 2015 $156,525
Application Support Analyst SG Americas Securities, LLC New York, NY Sep 19, 2016 $150,000
Application Support Analyst Software Guidance & Assistance, Inc. Jersey City, NJ Oct 16, 2015 $143,481
Application Support Analyst Facebook, Inc. Menlo Park, CA Feb 05, 2016 $140,000
Lead Application Support Analyst S&P OPCO LLC New York, NY Nov 11, 2016 $131,000 -
$140,000
Front Office Application Support Analyst Man Investments USA Holdings Inc. New York, NY Oct 26, 2015 $130,000
Application Support Analyst Jpmorgan Chase & Co. New York, NY Mar 25, 2016 $130,000
OMS Application Support Analyst Saks Incorporated New York, NY Jan 08, 2016 $130,000
Applications Support Senior Analyst Citibank, N.A. New York, NY Aug 23, 2016 $130,000
Applications Support Senior Analyst Citibank, N.A. Jersey City, NJ Apr 21, 2016 $127,500
Applications Support Senior Analyst Citibank, N.A. Jersey City, NJ Jul 25, 2016 $127,500
Application Support Analyst Facebook, Inc. Menlo Park, CA Sep 23, 2016 $127,270
Applications Support Analyst JP Morgan Chase & Co Houston, TX Feb 17, 2016 $102,500
Applications Support Analyst (AVP) JP Morgan Chase & Co Chicago, IL Jun 12, 2015 $102,400
Associate, Applications Support Analyst Jpmorgan Chase & Co. Dallas, TX Nov 25, 2016 $102,000
Application Support Analyst IBM India Private Limited San Francisco, CA Oct 01, 2015 $101,138
Applications Support Analyst Jpmorgan Chase & Co. Tampa, FL Aug 09, 2016 $101,115
Application Support Analyst Jpmorgan Chase & Co. Columbus, OH Sep 01, 2015 $101,000
Associate, Applications Support Analyst Jpmorgan Chase & Co. Torrance, CA Oct 17, 2016 $100,600
Applications Support Senior Analyst Citibank, N.A. Irving, TX Jan 04, 2016 $100,277
Application Support Analyst 3 Invista S.A.R.L. Wichita, KS Jan 30, 2015 $89,960 -
$120,000
Application Support Analyst HCL Global Systems Inc. Bethpage, NY Feb 06, 2016 $89,950
Application Support Analyst Autodesk, Inc. San Rafael, CA Mar 18, 2015 $89,378 -
$141,300
Applications Support Senior Analyst Citibank, N.A. Irving, TX Sep 23, 2016 $89,200
Applications Support Analyst Rosendin Electric Inc. San Jose, CA Aug 23, 2016 $89,149 -
$111,675
Application Support Analyst Ciber, Inc. Dearborn, MI Oct 29, 2016 $88,067
Application Support Analyst Credit Suisse Securities (USA) LLC Parkton, NC Dec 05, 2016 $88,005
Application Support Analyst Iconsoft Inc. Long Beach, CA May 27, 2016 $88,000

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Top Skills for An Application Support Analyst

Pl/SqlDataAnalysisApplicationSupportWebApplicationsProceduresWindowsXPTroubleshootCustomerServiceTechnicalSupportRemoteUnixFinancialDevelopersSetupSharepointSLAProductionEnvironmentSQLServerQAApplicationIssues

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Top Application Support Analyst Skills

  1. Pl/Sql
  2. Data Analysis
  3. Application Support
You can check out examples of real life uses of top skills on resumes here:
  • Write PL/SQL on an Oracle platform to automate correction of multiple problem accounts that have been affected by production issues.
  • Performed data analysis and made appropriate recommendations for improvements to the business process.
  • Implemented a 24/7 application support emergency hot-line hosting services.
  • Support the application from the internal and external web applications.
  • Maintain operational policies and procedures that reflect the current corporate requirements.

Top Application Support Analyst Employers

Application Support Analyst Videos

Karen Morgan on Application Support

CAREERS IN MECHANICAL ENGINEERING - GATE,Mtech,Campus drives,Salary package,Top recruiters

A Career as an IT Support Professional

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