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The differences between application support analysts and business analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an application support analyst, becoming a business analyst takes usually requires 2-4 years. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $74,431 average annual salary of a business analyst.
The top three skills for an application support analyst include application support, customer service and troubleshoot. The most important skills for a business analyst are project management, data analysis, and business analysis.
| Application Support Analyst | Business Analyst | |
| Yearly salary | $92,078 | $74,431 |
| Hourly rate | $44.27 | $35.78 |
| Growth rate | 10% | 9% |
| Number of jobs | 173,440 | 170,514 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 71% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Business analysts are employees who are responsible for interpreting business data and coming up with business solutions. They are well-versed in whatever business the company is in, and they have strong business acumen. They collect data related to the business and then interpret and analyze the data. Business analysts should be able to conduct different levels of analyses and must also be able to create a sound study. Once the analysis is done, they provide recommendations or strategic direction to decision-makers that will help the business become sustainable and grow.
Application support analysts and business analysts have different pay scales, as shown below.
| Application Support Analyst | Business Analyst | |
| Average salary | $92,078 | $74,431 |
| Salary range | Between $67,000 And $125,000 | Between $53,000 And $103,000 |
| Highest paying City | New York, NY | Mountain View, CA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between an application support analyst and a business analyst in terms of educational background:
| Application Support Analyst | Business Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 71% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between application support analysts' and business analysts' demographics:
| Application Support Analyst | Business Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 53.9% Female, 46.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |