How to hire an application support analyst

How to hire an application support analyst, step by step

Here's a step-by-step application support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an application support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new application support analyst
• Step 8: Go through the hiring process checklist

What does an application support analyst do?

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1. Identify your hiring needs

   Before you post your application support analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an application support analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An application support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, application support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents application support analyst salaries for various positions.

   Type of Application Support Analyst	Description	Hourly rate
   Application Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$32-60
   Analyst Lead	The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more	$35-58
   Systems Analyst	A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes... Show more	$27-46

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Application Support
   • Customer Service
   • Troubleshoot
   • Infrastructure
   • Java
   • Technical Support
   • Linux
   • Unix
   • Data Analysis
   • ITIL
   • Incident Management
   • SQL Server
   • Project Management
   • Business Processes

   Check all skills

   Responsibilities:

   • Manage the daily operation relate to MQ.
   • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
   • Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
   • Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
   • Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
   • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.

   More application support analyst duties

3. Make a budget

   Including a salary range in your application support analyst job description is one of the best ways to attract top talent. An application support analyst can vary based on:

   • Location. For example, application support analysts' average salary in north dakota is 52% less than in new york.
   • Seniority. Entry-level application support analysts 46% less than senior-level application support analysts.
   • Certifications. An application support analyst with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an application support analyst's salary.

   Average application support analyst salary

   $92,078yearly

   $44.27 hourly rate

   ---

   Entry-level application support analyst salary

   $67,000 yearly salary

   Updated December 5, 2025

   Average application support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$103,276	$50
   2	New Jersey	$101,029	$49
   3	California	$98,989	$48
   4	Maryland	$92,667	$45
   5	Connecticut	$92,035	$44
   6	Delaware	$89,434	$43
   7	Pennsylvania	$88,314	$42
   8	Texas	$88,221	$42
   9	Ohio	$88,036	$42
   10	Massachusetts	$87,837	$42
   11	Florida	$87,605	$42
   12	District of Columbia	$86,722	$42
   13	Georgia	$79,351	$38
   14	Washington	$78,243	$38
   15	Michigan	$77,346	$37
   16	Illinois	$76,376	$37
   17	North Carolina	$76,300	$37
   18	Arizona	$71,263	$34
   19	Kansas	$68,418	$33
   20	Colorado	$58,107	$28

   Average application support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$137,265	$65.99	125
   2	The Walt Disney Company	$132,364	$63.64	20
   3	Ascent Capital Group	$129,488	$62.25
   4	Saks	$126,020	$60.59
   5	J.P. Morgan	$122,929	$59.10
   6	ICAP	$122,701	$58.99
   7	Bed Bath & Beyond	$122,677	$58.98
   8	Citicorp North America, Inc	$121,676	$58.50
   9	FX Alliance	$120,964	$58.16
   10	AQR Capital Management	$120,840	$58.10
   11	Apple	$119,297	$57.35	21
   12	UBS	$117,978	$56.72	5
   13	BMO Capital Markets	$117,965	$56.71	10
   14	Federal Home Loan Bank Of Seattle	$115,724	$55.64	1
   15	BP America Inc	$114,719	$55.15
   16	Citi	$114,237	$54.92	98
   17	ConocoPhillips	$113,971	$54.79
   18	BNY Mellon	$113,845	$54.73	43
   19	VMware	$113,799	$54.71
   20	Point72	$113,005	$54.33	10

4. Writing an application support analyst job description

   An application support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an application support analyst job description:

   Application support analyst job description example

   SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER's workforce is located across eight locations in the United States. The tremendous growth of SIG SAUER has fueled outstanding opportunities for experienced professionals to join our team.

   Position Summary:
   The Applications Support Analyst will be responsible for providing application support to SIG SAUER Inc, internal customers, and employees. The Application Support Analyst plays a critical role in delivering high quality customer service and support to clients. The Applications Analyst will be responsible for answering business questions, and to manage, implement, and support application solutions to fulfill the business' current and future needs. You will work closely with our Sr. Oracle Analysts to investigate problems with the Oracle E-Business Suite and other ancillary software systems and resolve them in a timely manner.

   Job Duties & Responsibilities:
   *Provide first level application support by collaborating closely with end-users to troubleshoot, reproduce, and resolve reported issues.
   *Respond to user requests for support through email and our ticketing system and provide clear documentation as you resolve the software user issues. Perform daily ticket maintenance and management. Follow up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed.
   *Create good documentation on the resolutions to the issues you solve.
   *Recommend improvements to processes or tools.
   *Provide exceptional service to our internal customers.
   *Support, monitor, test, and troubleshoot user and system related application and software production problems. Escalate as appropriate.
   *Maintain a high degree of customer service for all support queries while adhering to all service management principles.
   *Aid in a timely manner that enables diagnosis and resolution of production issues.

   Copy this example

   

5. Post your job

   There are a few common ways to find application support analysts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your application support analyst job on Zippia to find and attract quality application support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting application support analysts requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with an application support analyst applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new application support analyst

   Once you've selected the best application support analyst candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new application support analyst. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an application support analyst?