Application support analyst resume examples from 2025
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How to write an application support analyst resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the application support analyst role.
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in application support analyst-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some application support analyst interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an application support analyst resume:
- Application Support
- Customer Service
- Troubleshoot
- Infrastructure
- Java
- Technical Support
- Linux
- Unix
- Data Analysis
- ITIL
- Incident Management
- SQL Server
- Project Management
- Business Processes
- Training Materials
- Application Issues
- Strong Analytical
- Production Environment
- Software Applications
- Web Application
- Jira
- User Support
- SharePoint
- Management System
- Excellent Interpersonal
- System Issues
- Production Issues
- OS
- PL/SQL
- CRM
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the application support analyst position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write application support analyst experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from application support analyst resumes:
Work history example #1
LAN Administrator
Expedia Group
- Troubleshooted SCCM distribution point issues with system engineering team.
- Troubleshooted customer user acceptance testing failures.
- Managed office computer networks, computer hardware maintenance and mail Server maintenance.
- Supported Linux servers, Windows 2003/2000 IIS servers, Domain Controllers, SQL servers, and clustered systems on the WAN.
- Issued ranging from all problems with laptops and desktops to printers and photo copiers.
Work history example #2
Geek Squad Agent
Randstad USA
- Utilized PeopleSoft, Microsoft Word, Excel, PowerPoint, and PeopleNet online payroll systems to support clientele and management team.
- Explained services and special promotions to customers adhering to script and NCO, Geek Squad, and government regulations.
- Provided feedback to management concerning possible problems or areas of improvement.
- Accomplished training in the International Department provisioning and removing calling features and data plans for international, travel and troubleshooting
- Posted on Geek Squad forums to converse with agents on how to fix troubling issues and provide assistance to others.
Work history example #3
Computer Support Technician
Comcast
- Provided accurate and appropriate information in response to customer referring to internet and telephone connection issues.
- Received certifications as High Speed Internet Technician, High Speed Comcast Home Networking, and Digital Phone through Comcast.
- Maintained accurate problem call tracking in a Remedy Helpdesk Ticketing system Environment.
- Assisted customers with Comcast's cable modem, VOIP, and television services.
- Identified and resolved faulty cables; restored loss of communication data.
Work history example #4
Software Support Technician
Comcast
- Provided recommendations regarding hardware, software, and processes in order to enhance productivity and efficiency.
- Executed advanced technical repair on Business Internet, Phone, and TV escalated from Tier I.
- Developed and maintained effective relationships with all call center departments via clear and concise communication records.
- Handled follow up following the technician's visit to the customer site to bring to closure to the process.
- Installed cable TV and Cable Modems and upgraded PCs, and upgraded NIC Cards.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from application support analyst resumes:
Bachelor's Degree in business
Central State University, Wilberforce, OH
2008 - 2011
Highlight your application support analyst certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your application support analyst resume:
- ITIL Foundation
- Project Management Professional (PMP)
- Software Engineering Master Certification (SEMC)
- Certified Network Computer Technician (CNCT)