Application Support Analyst Resume Examples 2023

Research Summary. We analyzed 1,090 application support analyst resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like JPMorgan Chase & Co. and Citigroup. Here are the key facts about application support analyst resumes to help you get the job:

  • The average application support analyst resume is 681 words long
  • The average application support analyst resume is 1.5 pages long based on 450 words per page.
  • Application support is the most common skill found on an application support analyst resume. It appears on 12.4% of resumes.
After learning about how to write a professional application support analyst resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Application Support Analyst Resume Example

 
Donald Henderson
Application Support Analyst
Contact Information
Parkton, NC
(390) 555-1612
Skills
  • Database
  • Production Environment
  • Powershell
  • Data Integrity
  • Autosys
  • IP
  • Data Warehouse
  • Salesforce
  • Sybase
  • Citrix
Employment History
Application Support Analyst
2019 - Present
Reynolds and Reynolds
Parkton, NC
  • Support the ERA Accounting Business/Sales applications using Universe, Unix and Pick Basic commands and programs in the Technical Support Center.
  • Supported secure clearinghouse database and systems for end-to-end order management and workflow processing functions for customer demands.
  • Leverage risk analysis and provide world class customer service to personal and small business credit/ charge card account holders.
  • Perform Project management activities involving Planning, Tracking, and Coordination with external teams for Status Communication and Delivery.
  • Handled incoming phone calls and emails from clients with questions or issues regarding software support and changes to their account.
  • Manage the desktop hardware and software inventory and procuring hardware, software and related supplies.
Systems Support Analyst
2013 - 2019
IBM
Parkton, NC
  • Integrated high performance Linux clusters employing xCAT (Extreme Cloud Administration Toolkit) to deploy and manage cluster.
  • Developed and configured software/ hardware components for all IBM machines.
Systems Support Specialist
2011 - 2013
Reynolds and Reynolds
Wilberforce, OH
  • Evaluated new hardware and software for use with Reynolds and Reynolds computer systems.
  • Maintained/supported Cisco Routers and Switches and ASA 5510/5520 firewalls.
  • Provided hardware support on Network, Laptops, Desktops and Printers.
  • Support Software on Sequel and Oracle database.
  • Performed Hardware replacement for Government and privately owned Dell pc's
Education
Bachelor's Degree Business
2008 - 2011
Central State University
Wilberforce, OH
 
 
Steven Stewart
Application Support Analyst
Contact Info
Chicago, IL
(270) 555-9155
Skills
ItilDNSHardwareUser AccountsApplication SupportSharepointUnixAutosysInfrastructureManagement System
Employment History
Application Support Analyst
2020 - Present
CNA Financial
Chicago, IL
  • Processed gap analyses both for internal operations identifying gaps in licensing and also for outside TPA business partners.
  • Monitor Microsoft Dynamics CRM to identify defects, enhancements and provide solutions.
  • Worked on Data mapping, logical data modeling used SQL queries to filter data within the Oracle database tables.
Systems Support Analyst
2018 - 2020
The PNC Financial Services Group
Chicago, IL
  • Provide new VOIP configurations and hardware for branch network routers and switches.
  • Provided expertise in OS development utilizing Microsoft deployment tools & Config Manager 2010.
  • Provided excellent customer service support for internal associates.
  • Provided desktop, server and maintenance support in Windows Server 2003 environment, using Windows XP and Windows 2000 OS.
  • Required in-depth analysis of COBOL programs.
Systems Support Specialist (Part-Time)
2016 - 2018
Comcast
Oakbrook Terrace, IL
  • Traced network errors that cause loss of connectivity with internet, phone, and TV service.
  • Created email account for customers.
Education
Bachelor's Degree Computer Information Systems
2015 - 2018
DeVry University
Oakbrook Terrace, IL
 
 
Donald Henderson
Application Support Analyst
Parkton, NC
(390) 555-1612
Experience
Application Support Analyst2019 - Present
Reynolds and Reynolds•Parkton, NC
  • Support the ERA Accounting Business/Sales applications using Universe, Unix and Pick Basic commands and programs in the Technical Support Center.
  • Supported secure clearinghouse database and systems for end-to-end order management and workflow processing functions for customer demands.
  • Leverage risk analysis and provide world class customer service to personal and small business credit/ charge card account holders.
  • Perform Project management activities involving Planning, Tracking, and Coordination with external teams for Status Communication and Delivery.
  • Handled incoming phone calls and emails from clients with questions or issues regarding software support and changes to their account.
  • Manage the desktop hardware and software inventory and procuring hardware, software and related supplies.
Systems Support Analyst2013 - 2019
IBM•Parkton, NC
  • Integrated high performance Linux clusters employing xCAT (Extreme Cloud Administration Toolkit) to deploy and manage cluster.
  • Developed and configured software/ hardware components for all IBM machines.
Systems Support Specialist2011 - 2013
Reynolds and Reynolds•Wilberforce, OH
  • Evaluated new hardware and software for use with Reynolds and Reynolds computer systems.
  • Maintained/supported Cisco Routers and Switches and ASA 5510/5520 firewalls.
  • Provided hardware support on Network, Laptops, Desktops and Printers.
  • Support Software on Sequel and Oracle database.
  • Performed Hardware replacement for Government and privately owned Dell pc's
Skills
DatabaseProduction EnvironmentPowershellData IntegrityAutosysIPData WarehouseSalesforceSybaseCitrix
Education
Bachelor's Degree Business2008 - 2011
Central State University•Wilberforce, OH
 
Create My Resume
Build a professional resume in minutes.

How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Application Support Analyst Resume templates

Zippia allows you to choose from different easy-to-use Application Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Application Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume
Application Support Analyst Resume

What Should Be Included In An Application Support Analyst Resume

1

1. Add Contact Information To Your Application Support Analyst Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Application Support Analyst Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Majors
Computer Science
19.7%
Business
17.5%
Computer Information Systems
13.6%
Information Technology
8.4%
Show More

Application Support Analyst Resume Relevant Education Example #1

Bachelor's Degree In Business 2014 - 2016

Central State University Wilberforce, OH

Application Support Analyst Resume Relevant Education Example #2

Associate's Degree In Information Technology 2014 - 2016

Rutgers, The State University of New Jersey New Brunswick, NJ

3

3. Next, Create An Application Support Analyst Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Application Support Analyst Skills For Resume

  • Application Support Skills

    The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Infrastructure Skills

    Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

  • Java Skills

    Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Linux Skills

    Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for an Application Support Analyst

Source: Zippia.com
  • Application Support, 12.4%
  • Customer Service, 8.9%
  • Troubleshoot, 5.9%
  • Infrastructure, 5.2%
  • Other Skills, 67.6%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Application Support Analyst Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Application Support Analyst
Tennessee Farmers Cooperative
  • Analyzed Data (SQL developer) from Oracle database (in Terabyte) for UAT Test and Validation Test teams.
  • Developed code for both Oracle & SQL Server to convert the applications to the new DST shift.
  • Constructed SharePoint Team Site for maximum efficiency in locating job-related information; developed documentation for various fixes.
  • Trained new and existing employees with system applications, policies, and procedures.
  • Researched and tested application partitioning and application server setup to optimize WAN performance.
Work History Example # 2
Application Support Analyst
Accenture Federal Services
  • Designed and developed on Java SpringMVC framework for a B2B E-Commerce website of a global manufacturing company.
  • Followed ITIL guidelines for supporting applications.
  • Implemented REST for making web services in Java to integrate the website with SAP ByDesign.
  • Created document library in SharePoint, uploaded documents to SharePoint.
  • Documented Interface Agreements of XML between the CRM and IVR applications.
Work History Example # 3
Technical Support Specialist
IBM
  • Assisted with conversion from Token ring to Ethernet in the Hillside/Lakeside/Highlands facilities.
  • Resolved VPN issues for several hundred remote users.
  • Installed, configured and troubleshot Blackberries and Palm PDA devices and trained clients on use.
  • Installed analog and VoIP phones.
  • Provided phone support for client firms for issues such as password resets, network connectivity, email programs, and printers.
Work History Example # 4
Application Support Analyst
CompuCom
  • Assisted Device Exchange Center with hardware repairs and software imaging for Cisco employees localized to the Research Triangle Park campus.
  • Utilized Microsoft Remote Desktop Support for remote home based end-user troubleshooting.
  • Managed infrastructure hardware support involving for several departments including PC upgrades, switch and router replacements, server setup and repair.
  • Created a report regarding all discovered information outlining inconsistencies and faulty procedures compared to real-world best practices as publicized by Microsoft.
  • Provided technical assistance in migration to Microsoft Active Directory, configuration and installation of new and used PCs with corporate image.
5

5. Highlight Your Application Support Analyst Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your application support analyst resume:

  1. ITIL Foundation
  2. Project Management Professional (PMP)
  3. Software Engineering Master Certification (SEMC)
  4. Certified Network Computer Technician (CNCT)

6

6. Finally, Add a Application Support Analyst Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing An Application Support Analyst Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
Worked directly with support teams, account managers and technical engineers to troubleshoot to resolution all product issues.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Pl/Sql, be sure to list it in your resume’s skills section.
Create CRON jobs on UNIX and LINUX systems.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
Achieved 100% uptime support for 6 OID LDAP instances and 5 JBoss instances.
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
resume document icon

Don't Have A Professional Resume?

Application Support Analyst Jobs You Might Like

  • High Paying Application Support Analyst Jobs - $125K and Up
  • Work From Home Application Support Analyst Jobs
  • Entry Level Application Support Analyst Jobs
  • Part Time Application Support Analyst Jobs
  • Actively Hiring
  • No Degree Application Support Analyst Jobs

Ready To Start Your Application Support Analyst Resume?

Choose Your Current Work Experience To Start Creating Your Resume

Entry Level icon

Entry Level

Junior Level icon

Junior Level

Mid Level icon

Mid Level

Senior Level icon

Senior Level

Management icon

Management

Executive icon

Executive

Related Application Support Analyst Resume Templates

Business Analyst
Business Analyst Resume
Computer Analyst
Computer Analyst Resume
Software Analyst
Software Analyst Resume
Systems Analyst
Systems Analyst Resume

Build a professional resume in minutes.

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want.

Links To Help Optimize Application Support Analyst Resumes

Application Support Analyst Resumes FAQs

How Do I Become An Application Support Analyst?

To become an application support analyst, a person needs to have a background in computer science or information technology. Most analysts have an associate's or bachelor's degree, but a person can also earn a certificate from a vocational school.

Have more questions? See all answers to common computer and mathematical questions.

Search For Application Support Analyst Jobs

Application Support Analyst Related Resumes

Application Support Analyst Related Careers

Application Support Analyst Related Jobs

What Similar Roles Do

Updated November 18, 2022