Top Application Support Analyst Skills

Below we've compiled a list of the most important skills for an Application Support Analyst. We ranked the top skills based on the percentage of Application Support Analyst resumes they appeared on. For example, 8.5% of Application Support Analyst resumes contained Pl/Sql as a skill. Let's find out what skills an Application Support Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Application Support Analyst resumes in 2020. Read below to see the full list.

1. Pl/Sql

high Demand
Here's how Pl/Sql is used in Application Support Analyst jobs:
  • Assisted in analyzing PL/SQL code and index utilization optimization.
  • Developed the back-end processes for the Sales Supply Order module, an electronic office supply ordering system in Oracle PL/SQL.
  • Used Bulk Collections for better performance and easy retrieval of data, by reducing context switching between SQL and PL/SQL engines
  • Customized a Reports Distribution Process that generates and delivers electronic field reports Developed in Oracle PL/SQL and C language.
  • Use PL/SQL Developer to run SQL queries in databases to review tables, package bodies, and data flow.
  • Developed PL/SQL Packages, Procedures and Functions accordance with the business requirements for loading data into database tables.
  • Used Toad / PL/SQL developer to execute SQL queries for data comparison in production and testing environment.
  • Developed PL/SQL procedures using dynamic SQL and involved in monthly refreshes of Development and Test environment.
  • Created more than 20 custom failure analysis report using Crystal Report 10 using PL/SQL and MS Excel
  • Developed various PL/SQL interfaces and programs for data validation and load, ensuring data integrity.
  • Developed and modified Oracle PL/SQL procedures while prioritizing and resolving production support issues.
  • Developed stored procedures to return ref cursors, PL/SQL Table/Record for Application.
  • Shell scripting and PL/SQL programming to resolve business problems of various natures.
  • Use PL/SQL code for troubleshooting and reporting purposes against an Oracle database.
  • Gathered requirements from users; design and develop PL/SQL Batch programs.
  • Utilized PL/SQL and SQL Developer to debug Oracle Server database.
  • Skilled at database languages such as SQL and PL/SQL.
  • Modified applications using PL/SQL programming and Oracle Forms.
  • Used Collections, Bulk Binds to improve performance by minimizing the number of contexts Switches between the PL/SQL and SQL engines.
  • Created and tested ad hoc queries while using SQL and PL/SQL scripts to gather data and meet users' needs.

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2. Data Analysis

high Demand
Here's how Data Analysis is used in Application Support Analyst jobs:
  • Gather business requirements, perform data analysis, create specifications and lead functional testing for the development of new business-critical functionality.
  • Performed Data analysis and created daily reports against Databases based on business and user requirements.
  • Performed data analysis and created business reports and alerts for Financial Investigation Users.
  • Performed data analysis and made appropriate recommendations for improvements to the business process.
  • Performed data analysis and manipulation using SAS and monitored assigned system processes.
  • Performed functional and data analysis, accurately determined the root cause of the issues and provided proper solution.
  • Provided complex data analysis, data mining and manipulation, accessed and queried large data sets using SQL.
  • Used SQL Toad on a daily basis to perform data analysis and data updates per user request.
  • Work on logical & physical data modeling, data model enhancements and data analysis using SQL queries.
  • Create Oracle SQL queries and updates to provide data analysis, reporting, and issue resolution.
  • Imported MEDITECH NPR reports to SQL 2008 server and performed data analysis with Excel and Access.
  • Developed T-SQL data analysis tools and posted them into the company s technical knowledge base.
  • Run software regression scripts through SQL and record results for data analysis and reporting.
  • Perform data analysis for fixes and provide data extract using SQL Server Management Studio.
  • Provided data analysis queries and reports as needed to the Managements and Users.
  • Use Transact SQL to perform data analysis and data cleanup of vehicle information.
  • Write and edit SQL statements to perform data analysis.
  • Generate Reports for data analysis from WileyPLUS Oracle Database.
  • Performed data analysis and supported crucial BI platform.
  • Focus on data analysis online XML scripting.

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3. Application Support

high Demand
Here's how Application Support is used in Application Support Analyst jobs:
  • Provided application support and analysis for Human Resources, Corporate Governance Communications and Corporate Services applications for the CIT Group.
  • Provided application and environment training to other employees, primarily other application support analysts and customer support specialists.
  • Provided 2nd level application support to Corporate/Divisional end users via telephone, email and office visits.
  • Worked as primary technical application support of three Model N environments for a mid-size pharmaceutical company.
  • Coordinate, develop and maintain Application Support standards and procedures and other documentation as required
  • Advanced application support activities: Manage support queries escalated/unresolved by regular application support personnel.
  • Train internal and external users through subject specific documentation created by Application Support Analysts.
  • Provide end-user application support through communication and training for project users and relevant departments.
  • Updated status of application support tickets and escalate issues to management as necessary.
  • Mentor application support analysts and business analysts on custom application design and functionality.
  • Provided Application Support for four Military based Training and Readiness management software programs.
  • Provide application support to mission-critical applications for airport operations past security area.
  • Developed a good understanding of the activities required to perform application support.
  • Conduct training overviews for application support team, highlighting custom applications.
  • Participated in on-call rotation to ensure application supported is running 24/7.
  • Provide application support within a manufacturing regulatory environment for 5000+ users.
  • Contracted as Oracle Application support for manufacturing and supply chain applications.
  • Provide and assisted daily application support through managing system operations.
  • Provided application support and administration while assisting with project management.
  • Provided application support for Investment Banking Division's information website.

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4. Technical Support

high Demand
Here's how Technical Support is used in Application Support Analyst jobs:
  • Provided continuous technical support for 300+ customers during this short-term assignment; troubleshot and resolved technical issues, ensuring optimum functionality.
  • Participate in the maintenance of technical support documentation including customer information, procedures, and processes to ensure accuracy of information.
  • Collaborate with system administration, product management, product development, and account management for technical support and preventive maintenance.
  • Provide expert level diagnostic investigation of customer-impacting billing issues & provide technical support and advice to field engineers and technicians.
  • Directed technical support for user issues related to Microsoft Project Server application as well as Microsoft Portfolio Server application.
  • Provide level 1, level 2 technical support for applications to ensure optimal durability and reliability of applications.
  • Provide constant technical support to ensure optimal durability and redundancy of the applications which accommodates over 4,000 users.
  • Resolved 10 daily system application and printing second-tier technical support tickets for Toyota Financial Service Regional Offices
  • Provided effective and consistent technical support to customers inquiries received via telephone or in person.
  • Provided technical support to users, including analyzing data and generating management reports.
  • Provide administrative and technical support for assigned applications and multiple educational software products.
  • Provide principal technical support for end users by providing individualized and personalized attention.
  • Provide technical support for applications by interfacing with business unit management and staff.
  • Provided website technical support via telephone, and electronic communications with end-users.
  • Provided technical support to sales and business development team post enterprise deployment.
  • Provided daily technical support to the finance, distribution and manufacturing departments.
  • Provide technical support to McKesson customers seeking resolution to software problems.
  • Provided remote technical support for SoftDent proprietary software customers.
  • Provided applications technical support by interacting directly with customers.
  • Provide technical support to the hospital computing community.

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5. Windows XP

high Demand
Here's how Windows XP is used in Application Support Analyst jobs:
  • Team Lead responsible for integrating and migrating client base from Windows XP, Office 2003 to Windows 7, Office 2010.
  • Installed and configured Windows 2000 and Windows XP in a corporate environment, and resolved problems of the same.
  • Project: Application packaging, testing and migration from Windows XP to Windows 7 and Windows 8.
  • Tested 100+ applications for compatibility issues with Windows XP, Office 2003 and Interwoven.
  • Managed desktop OS migration of 200+ machines from windows XP to 7.
  • Upgraded over 150 company computers from Windows XP to Windows 7.
  • Assisted users with Windows XP, 7 and Office 2010.
  • Tested applications compatibility with Windows XP.
  • Served as primary support liaison between company and customer Supported Windows XP/2000/NT, Windows 98/95 workstation/server environment.
  • Supported NT 4.0, Windows XP, and Windows 7 on Dell Optiplex desktops.

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6. Web Application

high Demand
Here's how Web Application is used in Application Support Analyst jobs:
  • Provided vendor technical support to solve major application issues to customer banks utilizing S1 Corporation's treasury management web application.
  • Analyzed and gathered requirements and coordinated QA for new web application projects and enhancements to existing systems.
  • Designed and implemented a migration solution to centralize legacy IIS Web applications and Oracle Database instances.
  • Web Portal Project Recognized by Web Applications Manager for exemplary technical planning and Portal project implementation.
  • Provided senior break-fix application support for SOX web applications for internal global customers.
  • Support of web application development.
  • Find solutions and manage web applications, document problems effectively into the ticketing system and update ticket when job is completed.
  • Performed VB.NET code changes and releases for enhancements or issue resolution, as well as develop and maintain web applications.
  • Provided on-site and remote installations for new clients' customized web applications in training, testing, and production environments.
  • Developed & Supported many Portals for Customers Logistics Management and Migration of Web Applications and Reports to CFMX servers.
  • Perform daily maintenance of web applications servers, and services in a Unix and windows platform.
  • Supported business critical Web Applications used throughout the United States by the T-Mobile Corporation sales department.
  • Developed in-house web applications in terms of the front, middle and back-end data storage.
  • Assisted in developing web applications, windows applications and windows services in Microsoft Visual Studio.
  • Gathered and analyzed the data to identify the root cause of the web application errors.
  • Provided intuitive testing for web applications prior to their release in a production environment.
  • Create, Support and maintain three major Web Application user's account and access.
  • Develop and troubleshoot windows and web applications, windows services and web services.
  • Helped External clients on locating entries in third party web application using SQL.
  • Team Lead for a group of five analysts supporting Customer Care web applications.

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7. Customer Service

high Demand
Here's how Customer Service is used in Application Support Analyst jobs:
  • Maintained quality customer service by adhering to group goals for productivity and developed new resolutions for repetitive problems that clients encountered.
  • Provided superior customer service in the wire transfer department by analyzing and resolving complex investigations and customer inquiries.
  • Mentor Knowledge Associate/Knowledge Analyst resource on complex investigations, technical troubleshooting, and customer service best practices.
  • Monitored daily call center operations using software during telephonic enrollments and for post-case customer service calls.
  • Improved operations, assisting in establishing pro-active processes for monitoring, issue avoidance and customer service.
  • Provided customer service by resolving software errors and delivering general software usage support.
  • Identified opportunities for Process Improvement and a Guaranteed Customer Service follow-up.
  • Administered client accounts by providing customer service regarding any issues.
  • Provided excellent customer service in call center environment.
  • Provide technical support and superior customer service.
  • Developed relationships to provide customer service.
  • Installed and customized a software tool for the Customer Service Area to manage the service calls and the installed base.
  • Work as the Business Liaison for several departments: Pricing, Customer Service, Telemarketing, Operations and Training.
  • Helped in improving EHR as per customer service perspective and developed user guide for our customer support team.
  • Hired as a Production Services Specialist supporting mission-critical systems that sustain customer service teams in global call center.
  • Provided customer support to users employing a high degree of customer service, technical expertise and responsiveness.
  • Achieved success in creating intuitive system enhancements, which improved customer service and point of sale efficiency.
  • Relayed complex technical information to end users in laymen terms with a friendly, customer service-oriented tone.
  • Demonstrate an ability to diffuse tense clients and provide superior customer service and outstanding follow up skills.
  • Demonstrate excellent customer service skills when performing first call interaction and incident handling, phone support.

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8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Application Support Analyst jobs:
  • Worked on WebLogic Administration 8.x/9.x/10.x//12c- installation/ deployments/ configuration/maintenance/ performance/ monitoring/ troubleshooting Web based applications.
  • Performed and assisted in troubleshooting and diagnosing customer access problems; corrected identified problem(s) and maintained appropriate documentation.
  • Implemented Echo application at twenty hospitals, including go-live support, application and technical support, and complex triage/troubleshooting assistance.
  • Resolved intermediate issues that occurred in a constantly changing technical environment by troubleshooting, probing and educating customers on products/services.
  • Provided telephone support as well as conducted 3rd level triage and troubleshooting related to application production environment incident ticket.
  • Maintained responsibility for all activities related to troubleshooting, customer care, and problem resolution for main application system.
  • Provide internal technical support for multiple applications; includes monitoring and troubleshooting application and data exchange processes.
  • Authored and distributed dozens of knowledge articles for troubleshooting procedures, process refinement, and general information.
  • Automated several desktop troubleshooting and optimization tasks by creating batch scripts further increasing system performance and availability.
  • Mentored new hires with troubleshooting the application and achieved significant productivity by reducing the number of callbacks.
  • Manage and administer user and computer accounts in Windows Server/Active Directory and troubleshoot hardware and software problems.
  • Installed, configured, tested and troubleshoot application software; implemented customized modules for individual departments.
  • Researched complex software issues and assisted in troubleshooting software errors encountered by internal and external users.
  • Level 2 Applications Support, responsible for analysis and troubleshooting of critical loan servicing applications.
  • Provide second tier support to company-wide applications and troubleshoot end user request center application problems.
  • Delivered technical support and troubleshooting of multiple applications and performed functional testing of web-based applications.
  • Handle technical troubleshooting within an enterprise environment including system crashes, slow-downs and data recoveries.
  • Provided engineering support to developers in implementing new business applications and assist in troubleshooting.
  • Performed basic technical troubleshooting within our application and accurately identified system bugs to escalate.
  • Supported clients by troubleshooting complex product applications with gap analysis and solutions based resolution.

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9. Unix

high Demand
Here's how Unix is used in Application Support Analyst jobs:
  • Utilized Unix-based commands to monitor server performance.
  • Maintain and administer the development Unix environment.
  • Managed and maintained several UNIX servers on a daily basis, and updated several distribution lists on a weekly basis.
  • Provided 24-7 application and functionality support of Wholesale and VOIP applications running on more than 110 Windows and UNIX servers.
  • Create scripts and tools for other team members to use on laptops and Unix servers to enhance team capabilities.
  • Created peregrine tickets and worked with DBA and UNIX teams for resolving issues with Clarity database and application servers.
  • Responded to client inquiries and issues with Managed Health Care (MHC) software using Pick Basic and UNIX.
  • Carried out software upgrades and patching to both windows and UNIX servers regularly, occasionally with vendor assistance.
  • Automated the daily, weekly reports using SQL, UNIX and Control M. The reports contain secure data.
  • Utilize Web Logic Server, UNIX and Oracle based systems, message queue concepts and Web Services applications.
  • Apply new patches to the main banking core system via command line in a full UNIX environment.
  • Work closely with UNIX, Windows and Oracle and Network administrators to maintain servers and resolve issues.
  • Provided 1st & 2nd Unix support on any technical issues experienced by customers relating to financial apps.
  • Investigate issues and provide error tracking using UNIX commands and SQL database queries to allocate data issues.
  • Verify client configuration and user settings for the TLM applications in both Unix and Windows Server.
  • Coordinate system upgrades/enhancements with developers and system engineers, and work closely with other Unix staff.
  • Run and monitor Production Billing (UNIX) jobs for failures and troubleshoot in real time.
  • Deployed Non-Production and Production code for several Personal Lines Applications on UNIX and Windows server platforms.
  • Served as the point of contact within the Billing and Reporting group for UNIX related problems.
  • Created various web apps to help in the aid of monitoring numerous UNIX and NT servers.

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10. Business Requirements

high Demand
Here's how Business Requirements is used in Application Support Analyst jobs:
  • Delivered US, and Canada deployments, by adopting European baseline template, incorporating country specific business requirements and custom objects.
  • Gathered business requirements and defined scopes with business users, designed technical specifications, monitored system testing, and managed implementation.
  • Verified Business Requirements, Functional Specifications, Auditing, Unit/system Testing and creation of end user training documents.
  • Gathered business requirements, analyzed, and recommended for solutions and documented for the development.
  • Determined the business requirements and testing procedures for custom programs developed for physicians and nurses.
  • Gathered and identified business requirements within the Retail Investment Group for mainframe applications.
  • Provided support for customized applications, performed Q/A testing and gathered business requirements.
  • Reviewed business requirements with internal/vendor programmers and ensured understanding of application functionality.
  • Gathered business requirements and wrote data specification, configuration specification documents.
  • Worked with stakeholders and partner teams to understand business requirements.
  • Supported monthly sales compensation closing process for all business requirements.
  • Analyzed and implemented business requirements based on the SDLC methodology.
  • Facilitated translation of high-level business requirements into testable requirements.
  • Managed new projects as dictated by business requirements.
  • Developed ETL specification based on business requirements.
  • Defined, documented and validated business requirements.
  • Gathered business requirements from Subject Matter Experts to understand how current legacy system works and coordinate for further review and coverage.
  • Analyzed business requirements to understand business needs and determine how the application can be used to fulfill those needs functionally.
  • Provide on-site support in translating the clinical and financial business requirements into a complete and fully tested system.
  • Educated clients on the best means to protect their networks based on individual business requirements.

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11. Test Cases

high Demand
Here's how Test Cases is used in Application Support Analyst jobs:
  • Executed and validated test cases based upon the system requirements and identified and documented defects when performing test execution.
  • Prepared Test plan, Test specifications, Test Cases based on Functional Requirement Specifications and System Design Specifications.
  • Trained new employees on how to use the applications and testing procedures including creating test plans, test cases and test scripts
  • Involved in Preparation of Test Plan and Creation, reviewing of Test cases for requirements coverage, ambiguity, and completeness.
  • Developed test cases and executed tests for OAB, Payroll, HR and Manager and Employee Self service(SSHR).
  • Experience with QA methodologies, requirement analysis, writing test plans and test cases based on system requirement specifications.
  • Create effective Test Cases and did Unit and Integration Testing to ensure the successful execution of data loading process.
  • Created test cases and performed unit test, integration test, overall system test of the configured application.
  • Create detailed, comprehensive, well-structured test plans and test cases then perform QA and full regression testing.
  • Conduct application testing using test cases and test scripts developed by self or by more senior colleagues.
  • Involve in gathering user requirements, analyzing requirements and developing the Test Plan, and Test Cases.
  • Assist QA with SRT Testing by creating and executing test cases managed in ALM Quality Center.
  • Develop test cases, and test scripts that can be used for executing test case.
  • Participate in testing, developing test plans and test cases, and managing defects.
  • Translated requirements in test cases and captured all the scenarios requested by the business.
  • Used Mercury Quality Center for writing the test cases and performed regression testing.
  • Developed and documented test plans, test scenarios and test cases.
  • Execute automated software test plans, test cases and scripts.
  • Analyze business and functional requirements to design test cases.
  • Created and executed test cases to be used internally.

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12. Setup

high Demand
Here's how Setup is used in Application Support Analyst jobs:
  • Provided application administration and maintenance support that included account creation, monitoring logs and configuration setup.
  • Participated in system documentation, testing, software implementation, maintenance, analyses and project setup/support.
  • Installed different software, configured workstations, troubleshooting and setup test environment for User acceptance testing
  • Documented processes and participated in updating document management system for all processes and setup processes.
  • Coordinate with various development teams for system setups and configurations.
  • Create new communication requests and security setup.
  • Participated in new warehouse setups.
  • Support the Physicians Portal; setup users and assist Physicians and medical staff with remote access to the portal.
  • Provided download software instruction for requesting new user's and assisted user account setup with proper supporting groups.
  • Supported applications on servers, including restarting instances, restarting services, setup and modification of scheduled tasks.
  • Assisted with code setup to correctly calculate employee pay checks Calculation of taxes, Overtime and Premium time.
  • Assisted clients with setup, security, implementation and running of legal application using remote access tools.
  • Configured and setup Secure Sockets Layers (SSL) for data encryption and client authentications.
  • Full QuickBooks, customization reports, network and print client setup and end user support.
  • Worked with Project Management team to provide case setup support and return data support.
  • Provided full technical assistance to customers with implementation setup, FTP and SSL use.
  • Perform new joiner desktop setup: application deployment, remote access and RSA setup.
  • Assisted with analysis, planning, setup and data conversion for European sites.
  • Provided hardware setup and training classes to all users for electronic documentation software.
  • Involved in setup of TEST environments as a part of the team.

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13. Infrastructure

high Demand
Here's how Infrastructure is used in Application Support Analyst jobs:
  • Collaborate with various Infrastructure, Support, and Development/QA teams to include working though identifying application events and fine-tuning application parameters.
  • Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve the infrastructure's stability.
  • Partnered with various infrastructure, development, and application teams to ensure environment availability, stability, and functional readiness.
  • Worked on infrastructure management technique such as change management, problem management, release management, configuration management.
  • Develop solid relationships with infrastructure / operational teams and leverage the relationships to improve system stability and availability.
  • Developed strong business partnership with Client Service Analysts, Application Developers and other technology infrastructure teams worldwide.
  • Provided technical support for the installation team in partnership with network infrastructure department.
  • Deployed software patches and infrastructure components while scheduling, tuning and configuring applications.
  • Provided technical support for complex technical issues on infrastructure, applications and databases.
  • Redesigned security and vulnerability infrastructure, reducing outages, costs, and manpower.
  • Coordinated with internal technical groups for delivery of telecommunication services and network infrastructure.
  • Interfaced with infrastructure group to supply application support requirements and issue resolution.
  • Participate in managing and enhancing systems infrastructure or application functionality.
  • General Networking and Systems administration, Infrastructure & Application Support.
  • Interfaced effectively with end-user customers and the Information Systems infrastructure.
  • Documented infrastructure support procedures for senior level operations support.
  • Supported proprietary trading system and infrastructure Equity Trading.
  • Participate in Infrastructure projects to ensure application stability.
  • Maintain and expand on domain knowledge of applications/tools/infrastructure.
  • Provided Infrastructure support for non-production environments.

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14. SQL

high Demand
Here's how SQL is used in Application Support Analyst jobs:
  • Mitigated process downtime by resolving client discrepancy tickets and implementing solutions through SQL statement research and stored procedure configuration.
  • Maintain good documentation and technical writing practices Skills Used Customer Support Critical Analysis and Problem Solving Project Management SQL
  • Created SQL scripts and procedures as per customer requirements for analyzing productivity and operational & field performance.
  • Analyzed and resolved SQL database and application irregularities for Elite Legal Billing System.
  • Generated and maintained meaningful and effective reports utilizing SQL to query multiple databases.
  • Managed Legacy concerns through programming or data manipulation via SQL application.
  • Created/executed SQL scripts to analyze data and/or update existing applications.
  • Customize CampusVue T-SQL stored procedures according to the organization requirements.
  • Populated and maintained dynamic MySQL market data database.
  • Designed and developed relational database using SQL.
  • Processed usage/distribution query reports via SQL.
  • Managed data source from multiple sources including internal (SQL Server database), external, and 3rd party data sources.
  • Generated SQL scripts for data staging, loading, and cleanup to import and convert data from other applications to Oracle.
  • Created and maintained real time on-line reports by using SQL Server reports and Crystal Report, MS Excel and MS Access.
  • Performed updates to customer accounts for billing purposes using SQL Server as necessary within the database (Oracle 10G).
  • Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.
  • Customized and developed reports using Crystal Reports, Excel, Access, SQL Plus, and other business intelligence platforms.
  • Supported end users on Oracle, SQL, CITRIX and NT servers during the implementations of Payroll and HRM software.
  • Mined Oracle data utilizing SQL in the development of complex Crystal Reports used to track metrics and drive business decisions.
  • Created numerous simple to complex SQL queries involving self joins and correlated Sub queries for generating views and materialized views.

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15. QA

average Demand
Here's how QA is used in Application Support Analyst jobs:
  • Executed application testing within QA environment to validate defect fixes and functional enhancements to the application.
  • Provide functional/non-functional business specification details to developers and QA for enhancement.
  • Collaborate with the development team, QA team, business analysts, and business owners to come up with various solutions.
  • Support existing development/QA platforms and interfaces with users to determine where improvements or enhancements are needed to better serve their needs.
  • Managed software development life-cycles (SDLC) utilizing Agile method, Waterfall model, & Quality Assurance (QA) standards.
  • Provide complete support to QA and Production Control and Support team for the deployment of new changes requests in supported environments.
  • Participated in Quality Assurance (QA) testing of new product releases and offered valuable feedback regarding test plan development.
  • Promoted software releases from various test environments, Quality Assurance (QA), Development, and System to Production.
  • Manage ticketing system and adherence to service level objectives by following up with PM, Developers and the QA teams.
  • Work with development to identify and QA test bug fixes and assist QA with software testing depending on product.
  • Work with the development and QA team to identify and assess new requirements and changes impacts to production.
  • Assisted with QA testing to current and new releases and report application discrepancies to QA and development staff.
  • Set up and maintain database environments with schema compare to support production, QA and development activities.
  • Administer and maintain Test Instances for: Development, QA, Pricing, Telemarketing, and Training.
  • Coordinate the business users and QA, align them for testing the application and resolving the defects.
  • Provide QA support to implementation team by conducting system testing and configuration of new client environment builds.
  • Assisted QA group in testing, debugging and creating defects using Quality Center for playbook application.
  • Test and QA application builds prior to the changes moving to production to ensure software functionality.
  • Coordinated between Designers, Developers and QA to prioritize bugs and fixes for all Rez1 applications.
  • Provided e-mail and phone support 24x7 for EFAM related applications in QA, Stage and Production.

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16. SLA

average Demand
Here's how SLA is used in Application Support Analyst jobs:
  • Worked with product implementation team on a weekly basis to identify and translate investor needs into functional and technical specifications.
  • Analyzed business and user needs, documents requirements, and translated into proper system requirements specifications.
  • Documented user requirements, translated requirements into system solutions and develop implementation plan and schedule.
  • Manage and maintain applications to ensure application availability meets established SLA's of application users.
  • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
  • Maintained operation, monitoring and integrity of production systems to meet established SLA standards.
  • Provided 15 minute SLA resolutions for numerous applications including start/end of business day transactions.
  • Translated requirements into functional specifications and detailed test plans for each project.
  • Translate requirements into information systems to support business needs.
  • Translated tech-based language into layperson terms for end-user.
  • Partner with business clients, peers, and Marathon partners by understanding business needs and translating those needs into technical solutions.
  • Achieved or exceeded specified goals (SLA's) for issue solution aimed at maintaining client base and increasing customer reference-ability.
  • Reduced SLA for all service/break-fix tickets by 50%+; increased customer response from one week to same day.
  • Spearheaded Project by translating Business rules & processes into a new accurate system, completed under budget and on time.
  • Identified the issue with the process that was causing delay in production hence breaching the SLA on a regular basis.
  • Supervised Support help desk coverage statistics throughout the week to ensure that all calls were answered according to SLA agreements.
  • Review SLA s and SLA changes for adherence to customer needs and that they benchmark to market best practices.
  • Resolved issues by following standard Service Level Agreement (SLA) using the ticketing tool HP Service Manager.
  • Managed the Shift as a Shift lead and tracking SLA of the tickets and preparing the Shift roaster.
  • Supported Wireless Car users (customers and end users) by resolving incidents and requests as per SLA.

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17. Sharepoint

average Demand
Here's how Sharepoint is used in Application Support Analyst jobs:
  • Supported and maintained current business systems by providing technical assistance and supporting intranet SharePoint servers.
  • Work on Enhancement/Development of corporate application in Microsoft technologies like asp.net and SharePoint.
  • Conducted several ongoing SharePoint training sessions specifically aimed at the SharePoint site owner.
  • Drive SharePoint awareness, adoption and usage across INVISTA globally via training/education.
  • Supported a broad range of custom-developed SharePoint applications for business users.
  • Provided documentation and information relevant to testing the application on SharePoint.
  • Provided documentation for applications and processes and published information using SharePoint
  • Provide application support for users in SharePoint environment.
  • Project management, SharePoint administration, support.
  • Created temporary ticketing system on SharePoint.
  • Organized and administrated teams SharePoint site.
  • Completed Microsoft certified 2010 SharePoint training.
  • Created Global SharePoint site for all testing results, stats, and reports that were key to upper management within Emerson.
  • Created and maintained a SharePoint Help site for all users of SharePoint (readers, contributors and owners).
  • Create and update training materials, application manuals, blogs, Intranet (SharePoint) and web content.
  • Analyzed complex business and process flows to generate alternatives, and identify the best technical solutions using SharePoint.
  • Created Reports by using BCS, SharePoint Designer2010 and data sources through SQL Database and Table views.
  • Managed and maintained WIKI pages and site content for internal application documentation for the business on SharePoint.
  • Worked with other business and technology teams to support resolution of end-user inquiries of SharePoint sites.
  • Created team site using Microsoft SharePoint 2010 for task list maintenance and document share purposes.

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18. User Accounts

average Demand
Here's how User Accounts is used in Application Support Analyst jobs:
  • Established new user accounts/passwords, utilized active directory; monitored and updated permissions rights for users.
  • Provide security assistance for existing user accounts in Windows and supported applications.
  • Create and modify user accounts to authorize specific application functionality.
  • Create user accounts using Active Directory
  • Performed password reset and unlocking of user accounts, printer mapping, drive mapping, hardware and software installation and upgrades.
  • Create, change, and delete user accounts per request and provide Tier III/other support per request from various constituencies.
  • Supported internal clients on a daily basis for user accounts, back-end servers, and front-end application desk support.
  • Use SQL *PLUS to create, modify user accounts; reset account passwords; research and verify application information.
  • Experience with Active Directory fulfilling Administrator role creating & modifying user accounts & permissions & rectifying related issues.
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies.
  • Create new user accounts and disable user accounts for inactive or terminated staffs (Remove Password).
  • Create new user accounts and update existing accounts through UMS (User Management System).
  • Created SQL queries to validate accuracy of user accounts for quality assurance testing.
  • Experienced in managing domain controllers, resources and user accounts with Enterprise Administrator.
  • Created user accounts and user groups along with file access and security.
  • Created User accounts, Mail account, groups, printer etc.
  • Monitored and edited user accounts and credentials in AEHR environment.
  • Create and Maintain user accounts using User Manager for Domains.
  • Provided and limited access to all user accounts.
  • Manage InterAction user accounts (new hire/terminations).

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19. Application Issues

average Demand
Here's how Application Issues is used in Application Support Analyst jobs:
  • Analyze and troubleshoot system and application issues, partnering with internal teams proposing and implementing solutions, communicating/updating key stakeholders.
  • Prioritized and managed support tickets from end users to resolve urgent, break-fix application issues arising in mission-critical proprietary software.
  • Collaborated with business analysts, QA, and end users regarding application issues and feasibility analysis of new application features.
  • Managed Laboratory application issues meetings, facilitating collaboration between internal resources and vendors to resolve issues and prioritize enhancement requests.
  • Provided production support to internal customers, resulting in proper resolution of software application issues which reduced system downtime.
  • Apply ITIL principles to analyze application issues, implementation, modification and maintenance of custom developed applications.
  • Provide on-site customer service for service requests and application issues including ticket creation and management.
  • Collaborated with Technical Team to identify related issues that have resulted in application issues.
  • Identified and Implemented resolution for technical and/or application issues for Elite software.
  • Performed ID administration functions, POS troubleshooting hardware/software and application issues.
  • Developed application solutions needed to resolve recurring application issues.
  • Resolved application issues escalated from end users.
  • Supported application issues identified by clients.
  • Research and resolution of configuration/application issues.
  • Diagnosed communication and application issues.
  • Provide technical support including troubleshooting and resolving application issues, software installations, data cleanup, maintain and execute queries.
  • Provide Tier III support to clients for application issues via phone, & email on our flagship Production Accounting software.
  • Write SQL queries and run traces to troubleshoot, and modify items in the database that relate to application issues.
  • Worked in a 24-7 on-call environment and served as the company's first point of contact for application issues.
  • Prioritized, analyzed, documented, and solved customer application issues regarding billboards, radio software and hardware.

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20. Production Environment

average Demand
Here's how Production Environment is used in Application Support Analyst jobs:
  • Handled the logistics of change control meetings for both non-production and production environments and ensured preparation of agendas and required materials.
  • Work collaboratively with development staff and management to gather/confirm requirements for changes, enhancements and fixes to the Titanium production environment.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
  • Assist Tandem system administrator to test new system software in application systems for compatibility in production environment.
  • Reviewed and approved/denied potential changes to the production environment to maintain stability of operations and data integrity.
  • Lead or participate in production environment maintenance including installations and tests after hours and/or on weekends.
  • Perform internal and external testing, and manage software configuration changes in Test/Production environments.
  • Deploy Change Notification Requests to implement software and configuration changes to production environments.
  • Interfaced between internal /external customers and vendors integrating software into the production environment.
  • Participated in the transition of new product from development into production environment.
  • Performed related Sales application migrations from development, test and production environments.
  • Supported release deployment activities into production environment.
  • Launch application changes into production environments.
  • Worked closely with network team and SSO - Single Sign On team while shaking down the upgraded Test and Production environments.
  • Build and Deployed applications written in C#, ASP.NET framework in QA and Production environments, tested them after deployment.
  • Coordinate meetings for Application Migration with stake holders, to testing, user acceptance test, training and production environment.
  • Supported complex System Center Operations Manager (SCOM) & System Center Service manager production environments in related to UAC.
  • Follow the Client Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
  • Used SQL to query the data tables (back-end), of FACETS to recreate the client's production environment.
  • Assist Application Development team as required in new feature manual testing before it goes live in production environment.

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21. Active Directory

average Demand
Here's how Active Directory is used in Application Support Analyst jobs:
  • Configured, streamlined and troubleshot Active Directory accounts to ensure proper directory functioning.
  • Configured end-user system access (Active Directory) and password resets or modification
  • Performed remote active directory migrations during regional and corporate sales meetings.
  • Checked Firewall status and Active Directory configurations to resolve issues.
  • Enforced Role-based security access control through active directory.
  • Contracted to perform Active Directory remediation project.
  • Set users and files correct permissions in Active Directory so users had correct access and files would transfer correctly.
  • Update user profile and access in the Active Directory Database for all end users working on the Coca-Cola network.
  • Work with IT Security and Provisioning ensuring proper control; resetting and enabling passwords in Active Directory and RENTALMAN.
  • Added servers to domain and managing the groups and user in Active Directory, installing and configuring send mail.
  • Designed, developed and implemented solutions to track the Active Directory accounts and the applications associated with them.
  • Utilize Active Directory to create windows secure accounts according to designated policy and groups for network server access.
  • Provisioned users with Active Directory, Oracle, HP Service Desk and the Self Service Portal.
  • Configured and managed PC's, users and Exchange accounts in Active Directory across multiple domains.
  • Enter all new users into the hospital system and Active Directory configuring their rights as required.
  • Create user Account, Password reset and elevating rights to all users with Active Directory.
  • Set up and maintain Active Directory for the end user customer's per quest.
  • Cleaned up active directory putting users and computers into right groups and OU'S.
  • Work in Active directory setting up keys for ftp automation with clients.
  • Support & administer customer support portal for OKTA and Active Directory.

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22. Management System

average Demand
Here's how Management System is used in Application Support Analyst jobs:
  • Worked on Digital Asset Management Project to implement a new Digital Asset Management System across multiple international departments.
  • Prepare reports and analysis, process and manipulate data, organize documents using relational database management systems.
  • Developed and Supported Logistics/Transportation Management Systems (TMS) and Applications collaborating with all stakeholders.
  • Resolved user inquiries and provided guidance to navigate through Legacy Warehouse Management/Order Management System.
  • Involved in customizing, implementing and testing of new Laboratory Information Management System.
  • Provide support in litigation support and/or document management systems.
  • Provided technical support for global clinical management system.
  • Document solutions using our knowledge management system.
  • Managed and supported Document-Management system.
  • Experience using Issue-management system (Service Center) to support HP employees worldwide on HP's Enterprise Learning Management System.
  • Worked with customers on web service configuration for seamlessly integrating third party software such as billing and outage management systems.
  • Managed electronic resources for 9,000 + online journals, books and databases using SFX and a content management system.
  • Total client support for the Wholesale Management System, a computer application used by the commercial wholesale finance industry.
  • Worked with programmers to test changes made to the Commodity Management System before the changes were put into production.
  • Developed the One Merck Site Builder service to distribute web assets to subsidiaries using Enterprise Content Management System.
  • Provide support with Warehouse Processes and Oracle based Warehouse Management System (WMS) to distribution centers nationwide.
  • Completed, maintained, and processed pertinent information in our web-based incident management system (SAP).
  • Supported GMS, the nationwide grants management system for Department of Justice's Office of Justice Programs.
  • Maintained a Document Management System (PCDOCS) - responsible for all system upgrades.
  • Provide remote end user support for Laboratory Information Management Systems (LIMS) applications.

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23. Suite

average Demand
Here's how Suite is used in Application Support Analyst jobs:
  • Perform application monitoring and response, problem management/resolution, change management for a 24*7 suite of applications.
  • Installed Rational Suite development software.
  • Interacted directly with HR department to evaluate potential associates for Accounting, Marketing and HR departments in the Microsoft Office Suite.
  • Conducted training, both in person and through the use of web based utilities on several modules within the proprietary suite.
  • Provided production support globally for the Interest Rate Derivatives application suite and served as liaison between application and users.
  • Assist the migration of Market Risk Suite applications, from legacy Java based applications to Quartz Python based architecture.
  • Managed real time monitoring and troubleshooting solutions using the Net-cool suite and Remedy ticketing and queuing systems.
  • Worked extensively on HP PACS & ITSM suites for Incident management, change management, report generation.
  • Created and maintained technical and training documentation for many of the modules within the proprietary application suite.
  • Used SunGard Banner, T2Flex, and MS Office suite applications to perform daily tasks.
  • Led advance technical support workshops directly with business units on Microsoft Office Suite application.
  • Analyzed incoming interface files and set up FTP process to work with GIS suite.
  • Designed and maintained database schema for Testify, an in-house developed testing suite.
  • Developed and trained Marketing associates & Account Managers in Microsoft Office Suite.
  • Advanced computing skills including operating systems and Microsoft Suite support and training.
  • Served as project manager and system administrator of Lexis-Nexis Office suite.
  • Supported Microsoft office suite excel, outlook, access and word.
  • G&G integrated suite of Software applications and Geophysical tools.
  • Provide primary support for suite of engineering applications managed by IT.
  • Provided first level support for the Horizon clinical application suite.

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24. Linux

average Demand
Here's how Linux is used in Application Support Analyst jobs:
  • Resolved client quandaries using Linux/Unix/SQL/Front Range/TOAD as tools to query/debug federal database with victim information.
  • Provided UNIX and Linux production applications support, troubleshooting customer applications.
  • Supported Unix and Linux-based applications that process mobile device call data and related statistics from company cell tower and network equipment.
  • Installed, Configured and Administered Users in Active Directory, LDAP, SiteMinder within Unix, Linux and Windows Environments.
  • Continued to develop an extensive understanding of programming languages such as HL7, Java, Linux, SQL and others.
  • Involved in the installation and configuration of IBM WebSphere Application Server ND 6.x on AIX, Linux and Windows.
  • Install, configure, and support of a Linux application and Oracle DB Server for OATS reporting to FINRA.
  • Deploy new software code for NASTI application provided by internal development team on systems running RedHat Linux with JBOSS.
  • Edit Linux Shell and Java scripts for various middle and back office systems to customize and automate processes.
  • Installed, Configured Administered Monster's E-Marketing Application UNICA Marketing Application, running on Red Hat Linux 5.
  • Maintained monthly updates for all Linux systems and performed firmware updates on a quarterly schedule for financial applications.
  • Supported RMDS installations on Unix and Linux servers, from desktop through data feed, to circuits.
  • Provide Tier-1 application support for Linux and Windows based systems for AT&T's 26 applications.
  • Support and administrate Linux, windows, DB servers and assist with DB query and reporting.
  • Become the subject matter expert for the Linux environment for applications under the Operations Center scope.
  • Analyze reported problems in order to troubleshoot until be resolved on Linux and Shell scripting.
  • Work with the team to troubleshoot and resolve technical issues in a distributed Linux environment.
  • Researched AIX, Linux and client related problems to resolve performance of the application.
  • Utilized SQL in Linux environment to update data as needed to support internal applications.
  • Supported mass quote and automated edge trading proprietary software in Windows and Linux platforms.

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25. Software Applications

average Demand
Here's how Software Applications is used in Application Support Analyst jobs:
  • Accepted advancement to provide Tier 3 technical assistance for 20+ software applications developed internally or acquired from other vendors.
  • Supplied support for testing of new and existing software applications under development or consideration for purchase.
  • Support customers on complex technical issues including problems related to enterprise Software applications.
  • Coordinated system troubleshooting of software via simulation testing for internal software applications.
  • Contracted to provide user support via telephone to software applications developer community.
  • Analyzed hardware and software applications to document and implement process improvements.
  • Utilized a range of software applications in facilitating day-to-day client support.
  • Assisted and supported users with in-house software applications and installations.
  • Participated in the maintenance and development of complex software applications.
  • Performed quality analysis and testing on innovative software applications.
  • Created technical documents for various processes and software applications.
  • Maintained and modified existing software applications for optimum performance.
  • Participate in System Testing/User Acceptance Testing of new software applications and versions and ensure the Regional change control policies are followed.
  • Provided support to day traders and executives for over 350 proprietary software applications in a fast paced, high pressure environment.
  • Participate in the design, development, and delivery of software applications training programs and individual classes for assigned systems.
  • Provided assessment and induction training on software applications to all new clients, in accordance with their individual needs.
  • Provided various technical support services for the company's software applications, including problem analysis, and resolution.
  • Provide timely and courteous web, phone and email support to users on a variety of software applications.
  • Managed Support for various software application deployment and implementation, software Applications which include Paradigm EPOS4 e.g.
  • Completed installation, support and configuration of software applications that ran on Windows 2003 and 2008 Servers.

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26. CRM

average Demand
Here's how CRM is used in Application Support Analyst jobs:
  • Involved in all post-implementation support and maintenance of CRM, including user support, researching issues, training, etc.
  • Maintained log records and historical files for client inquire to support software releases for defect issues using CRM and Clarify.
  • Supported high volume, inbound Call Center for software applications including Platform, Lending, CRM, & Teller modules.
  • Led a project to redesign the company's CRM system, resulting in streamlined company communication and increased efficiency.
  • Provided application support and administration for business critical Web, CRM, and desktop systems in a 24/7 environment.
  • Documented problems experienced by the customers and the trouble shooting steps to resolve the issues in CRM Database.
  • Tracked and managed work/issues using BMC Remedy CRM software; created and managed FTP accounts for users.
  • Created user manuals for CRM software and supported internal staff, which saved the company over 100K.
  • Interfaced with business and internal users for new enhancements and change request to improve the CRM application.
  • Engaged Stellar Client Service principles managing and resolving cases in SAP, CTEL and CSS CRM.
  • Create and assist new Franchise companies and users in Active Directory and Microsoft CRM Dynamics 4.0.
  • Provided application support to SalesLogix, a CRM system for the Sales and Marketing Department.
  • Lead internal staff members and end-users to deploy and configure CRM software.
  • Logged technical issue using CRM tool (ticket management system).
  • Utilized CRM software to track internal and external customer interactions.
  • Deployed MS CRM/Outlook Laptop Client used by the sales team.
  • Trained all internal and external employees on CRM software.
  • Perform all new client set-ups in PeopleSoft CRM database.
  • Utilized Oracle CRM On Demand on a regular basis.
  • Logged support topics and customer information in CRM system.

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27. Project Management

average Demand
Here's how Project Management is used in Application Support Analyst jobs:
  • Accepted primary responsibility for local configuration and support of web-based work management and project management system (SAAS).
  • Project management for expansion of new sites, including network implementation and workstation deployment.
  • Supported PMO Lead with developing and executing activities related to end-to-end project management.
  • Compiled and wrote technical documentation for Project Management application system.
  • Facilitated and supported project governance within the Project Management Office.
  • Project Management and Technical Report writing skills
  • Provided project management guidance for a variety of different activities, including customer migrations, document uploads, and site merges.
  • Subject matter expert and user coach for various project management applications both built on COTS platforms and homegrown systems.
  • Project Management: Worked to bring all support and maintenance in-house from a third-party IT consulting group.
  • Project Management to map out the applications and network of all Corporate and Branch offices company wide.
  • Provided training to peers on specialized aspects of project management and accounting, including Cash Basis Reporting.
  • Project Management duties included liaison between clients and development groups throughout project life cycle.
  • Involved in project billing and all other activities related to project management.
  • Track project related data/issues and report it to project management.
  • Act as a user advocate to Project Management and Development.
  • Designed training manuals on the various project management tools.
  • Provided support to project management team.
  • Provided application development and database support to front-end programmers, project management, and business analysts in a multi-partitioned environment.
  • Provide project management, providing timelines, allocating staff, facilitating meetings and maintaining communications.
  • Provided Level One Support for PACESETTER Software (Project Management Tool) which was handled by the Altiris Ticketing system globally.

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28. Knowledge Base

average Demand
Here's how Knowledge Base is used in Application Support Analyst jobs:
  • Developed incident resolution documents and application run-books thereby increasing team's knowledge base.
  • Documented application errors and solutions information to knowledge base.
  • Work with and support HRMS on procedures and processes created documentation on issues and fixes and stored data in Knowledge base.
  • Create and maintain articles for department Knowledge Base System illustrating business processes, installations, and issue resolution.
  • Document issue resolution to provide a better knowledge base for resolution of future issues that may be related.
  • Created, audit, and publish operational policies, procedures, and technical solutions for knowledge base management.
  • Create and Maintain knowledge bases by collecting information from departments and client's day to day issues.
  • Act as a knowledge base for application functionality and investigating technical issues raised by end users.
  • Contributed to company Knowledge Base, saving time and money for both company and clients.
  • Documented problem root cause and resolutions in knowledge base to assist with future incident resolution.
  • Utilized and edited Confluence (Knowledge Base) pages as needed for issue resolution.
  • Contribute to Knowledge Base documents in conjunction with the execution of issue resolution duties.
  • Assisted with documenting and reproducing reported client issues and contributing to the support knowledge base
  • Document solutions for entry to Knowledge base as new problem resolutions are discovered.
  • Research and analyze issues through resolution and document knowledge base when appropriate.
  • Use knowledge bases to troubleshoot, escalate, and resolve incidents.
  • Authored knowledge base documentation of known defects, process and solutions.
  • Contribute to the team knowledge base and Help Desk Knowledge base.
  • Prepared knowledge base, policies, end-user documentation and processes manual.
  • Prepared Wireless Car Knowledge based articles for existing and probable issues.

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29. Citrix

average Demand
Here's how Citrix is used in Application Support Analyst jobs:
  • Supported Contract Management in Citrix application environment.
  • Inserted AutoSys Jobs using Install AutoSys 4.5 CLI and Citrix Tools (v 3.1).
  • Led project for the implementation, deployment, support and escalation management of Citrix.
  • Provided support for using Citrix XenApp client for Amtrak personnel and remote users.
  • Support Citrix 6.5 environment to include PVS Support
  • Support users in a citrix environment including help with printers, login issues and profile problems.
  • Create PowerShell scripts for the deployment to publish application resources vis Citrix.
  • Worked with Citrix environment as well as non-Citrix environment.
  • Build credit and check application files through Citrix/Vericenter.
  • Created and managed users on the Citrix (Metaframe/XenApp) environment, provided support with login, connections and printer issues.

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30. UAT

low Demand
Here's how UAT is used in Application Support Analyst jobs:
  • Identified opportunities for improvement, evaluate and make recommendations for deployment of new technology or upgrade releases.
  • Participate in evaluation of system designs, provide and make recommendations to improve productivity, and functionality.
  • Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved for assigned systems.
  • Researched the impact of complex end-user requirements, evaluated process changes and devised user-friendly solutions.
  • Participated in the transition of new and existing applications from Development/QA/UAT environment to Production environment.
  • Developed the ability to evaluate each individual client environment and setup to provide customized troubleshooting.
  • Provided technical assistance in identifying, evaluating and developing procedure that meets business requirements.
  • Evaluated technical issues and devised appropriate solutions to resolve problems quickly and efficiently.
  • Reviewed and evaluated incident records to ensure handling of incident and severity level.
  • Prepared adequate technical documentation and ensured proper maintenance and security of the Applications.
  • Evaluated Vendors and made recommendations for a new web based estimating documentation system.
  • Perform recovery actions for the on-line applications during degradation or outage situations.
  • Evaluated and recommend new technologies to satisfy business and Information Technology requirements.
  • Evaluate initial and ongoing customer requirements and configurations, and make recommendations.
  • Evaluated network performance and activities to make necessary modifications to systems.
  • Evaluate business requirements for applications and systems integration.
  • Evaluated clinical practices and provided practice management support.
  • Evaluated and reviewed planned and unplanned system activities.
  • Reduced business critical situations and completed action plans.

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31. Level Support

low Demand
Here's how Level Support is used in Application Support Analyst jobs:
  • Delivered first-level support in the Data Warehouse Business Support Center while responding to queries concerning applications and database issues.
  • Determined and initiated timely escalation of complex and server outages to second level support.
  • Provided second-level support for multiple applications which included troubleshooting, research and resolutions.
  • Second Level support for Gemini, internal business system geared toward retail environment.
  • Provide second level support for transaction processing and related business functions.
  • Provided technical support assistance to first level support analysts.
  • Performed second-level support addressing escalations from Tier 1..
  • Provide second level support to internal/external Briefcase users.
  • Provided Tier 2 and 3 level support for over 2,000 sales users Domestic and International and as well as Internal teams.
  • Create tickets, track the status of tickets, and assign the tickets to 2nd level support if required.
  • Supported all Litigation applications worldwide, both server and client side, and provided 3rd level support 24/7.
  • Escalated issues to second and third level support (Business Analysts, Management) as necessary.
  • Performed first-level support for SAP Accounts Payable, Legacy Accounts Payable and Accounts Receivable end users.
  • Provided 1st and 2nd level support duties for all Fannie Mae network/system/application production and contingency issues.
  • Provided both end user and enterprise level support on workstations, servers, and storage devices.
  • Provide second level support to the company's tier1 help desk call center throughout the Region.
  • Create documentation pertaining to policies and procedures to first level support and business users.
  • Trained, mentored, and assisted London-based 1st level support analysts and developers.
  • Assist the service desk and second level support with various questions and tasks.
  • Provide first and second level support for both external clients and internal users.

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32. XML

low Demand
Here's how XML is used in Application Support Analyst jobs:
  • Configured/customized the Anti-Money Laundering application using SQL, XML.
  • Created data-feed processes from S&P and Moody's for ratings, financial analysis and research using Java, XML.
  • Updated the XML files for mapping the new underlying CyberSource payment system to WebSphere Commerce payment framework.
  • Demonstrate industry expertise in supporting proprietary interfaces comprised of HL7, SCRIPT and XML based technologies.
  • Converted international pricing updates utilizing SQL and loaded XML files from 1 system to the next.
  • Web Development on the ASP.NET platform with MVC and XML and Web Services concepts.
  • Provide document authoring and publishing expertise including MS Word templates and XML style guides.
  • Modify XML coding errors on existing InfoPath forms.
  • Created XSLT for daily download of XML data feeds
  • Reprocessed XML files that failed to initially load.
  • Analyze and Resolve 'Legal Electronic and Data Exchange' file issues (LEDES TEXT and XML).
  • Validated XML files in ALTOVA SPY.
  • Assisted with technical programming and scripting tasks, editing XML, and SQL code based on the clients request.
  • Develop applications to render CCL data in XML format to be consumed by C# applications and rendered in Powerchart
  • Involved in updating/creating .RTF files that are XML-driven that are generated via IQ System.
  • Handled application migration projects, this included creating macros, xml scripts.
  • Configure xml files to Deploy new Cisco BTS VOIP switches.
  • Configure RDU.xml files for new COS/MTA/EMTA getting deploy in production.
  • Set up network printers, GE Case treadmills and Mac-Lab workstations to send pdf and xml documentation to CPACS.
  • Utilize Altova XMLSpy to analyze and edit XML code for inbound and outbound API file testing.

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33. PCS

low Demand
Here's how PCS is used in Application Support Analyst jobs:
  • Provide production support and testing of the billing and customer care system for the Sprint PCS client.
  • Conducted computer software and hardware training on how to use PCs and basic MS Office software.
  • Assisted with the migration of 250+ users to our network and PCs over one weekend.
  • Restored UPCS which is an app that tracks and manages unclaimed property.
  • Configured MS Outlook for end users emails in laptops and PCs.
  • Support billing applications in Convergys with the client Sprint PCS.
  • Create standard operating procedure methods Manage Histology pcs and fusion dictation software installations.

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34. Hardware Issues

low Demand
Here's how Hardware Issues is used in Application Support Analyst jobs:
  • Monitor and analyze application/hardware issues.
  • Diagnosed and trouble-shot a variety software and hardware issues for both Mac and PC and multiple operating systems.
  • Support is mainly phone and email support for software and hardware issues.
  • Worked both independently and in conjunction with vendors to resolve technical issues for application and hardware issues.
  • Assisted employees of the National Forest Service with any software or hardware issues.
  • Entrusted with all user and super user computer software and hardware issues.

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35. Problem Resolution

low Demand
Here's how Problem Resolution is used in Application Support Analyst jobs:
  • Demonstrate root cause analysis skills and total command of the product functionality to expedite customer incident and problem resolution.
  • Generated tickets to support US system functionality and software resolutions that improved production problem resolution for individual users.
  • Performed new Project related activities including application and database installation, vendor problem resolution and business liaison activities.
  • Participated in cross function team workshops for new projects and initiatives and documented problem resolution.
  • Identify and present options for problem resolutions to system functionality and configuration issues.
  • Provided technical support and problem resolution for Cardinal Health internal/external customers and suppliers.
  • Coordinate activities of other support personnel during problem resolution while controlling customer expectations.
  • Identified system and programming errors, collaborating in problem resolution.
  • Handled root cause analysis and managed problem resolution initiatives.
  • Work closely with vendors during application problem resolution.
  • Perform problem resolution activities according to established procedures.
  • Performed first level problem resolution for delivery systems.
  • Performed diagnostic analysis and successful problem resolution using VMS system DCL commands as well as complex SQL database queries.
  • Answered inbound calls promptly using call control, problem resolution, reporting, and escalation if necessary.
  • Team escalation focal of time sensitive issues to drive problem resolution with a sense of urgency.
  • Assist clients in making the most effective use of computer applications through problem resolution or training.
  • Provide a link between the end-users and the Command Centers for issues and problem resolutions.
  • Support consists of analysis, communication, implementation, problem resolution, and maintenance.
  • Coordinate problem resolution among the client, web development firm and fulfillment vendor.
  • Interact and develop rapport with other key departments for expedient problem resolution.

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36. Production Issues

low Demand
Here's how Production Issues is used in Application Support Analyst jobs:
  • Resolve technical and production issues which are coming from automated and non-automated ticketing systems.
  • Escalate critical production issues to production support management and send service impact notifications.
  • Document and track application production issues and ensure proper follow through to get to the root cause of every production issue.
  • Provide support for the post implementation tasks in a mission critical project and also provided assistance for general production issues.
  • Work closely with the Development teams to identify application and report process improvements to reduce urgent production issues.
  • Respond to production issues by reporting, logging, escalating, and tracking issues through to resolution.
  • Analyze weekly production issue report and assist team in applying the permanent fixes of recurring production issues.
  • Executed reliable 24 X 7 On Call response and support to urgent application and system production issues.
  • Investigate production issues, analyzing the root cause of the issue, and providing a resolution.
  • Provide training on production issues and new application functionality to team members as needed.
  • Worked with Basis and SAP Security and project team developers to solve production issues.
  • Create and lead teams to help with special projects or resolve production issues.
  • Analyze FIX messages and application logs to quickly isolate and remedy production issues.
  • Utilize automated monitoring and job scheduling alerts to act on potential production issues.
  • Act as a delegated issues manager for production issues impairing customer business processing.
  • Involved in documentation, review, analysis and fixed post production issues.
  • Escalated as required production issues to the Level 2 production support team.
  • Coordinated with production support team to provide solutions for ongoing production issues.
  • Managed and handled production issues and resolved problems in effective time-line.
  • Monitored background jobs and fixed production issues & problems wherever applicable.

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37. Perl

low Demand
Here's how Perl is used in Application Support Analyst jobs:
  • Analyzed customer call ticket system to properly identify staffing requirements for various time reporting periods.
  • Developed and maintained existing Perl scripts to automate business process.
  • Created Stored Procedures and functions to be used in oracle developer Environment: Oracle 9i, Perl, UNIX, PL/SQL Developer
  • Created an online monitoring application, using Java, PL/SQL, Perl and Python to monitor any given CIT component.
  • Created and implemented solutions consisting of Perl, XML and SQL scripts that provide more accurate data to the business.
  • Created automated report generation processes using a combination of SQL scripts, DOS batch procedures, and Perl programs.
  • Create UNIX shell scripts and Perl scripts to enhance existing software to the urgent needs of live trading activities.
  • Received user inquiries, requests, and trouble reports and accurately resolved or properly escalated them as appropriate.
  • Modify shell and Perl scripts used to deploy, start and stop front and middle office applications.
  • Develop and maintain monitoring scripts in both Unix and Perl for system applications to prevent outages.
  • Performed database Migrations along with the re-installation of ReDoc, ReMonitor, and ReDoc Paperless Office.
  • Managed client IT 15+ resources insuring hot packs/OSS notes were properly applied and fully tested.
  • Verified application errors by analyzing Java, Perl and shell scripts and error logs.
  • Diagnosed system issues and provided superlative customer support both over telephone and in person.
  • Created sample data to test the collector and verified that it was working properly.
  • Used to validate all the database financial reports triggered properly in PL/SQL developer.
  • Maintained and upgraded Perl programs used for generating reports and managing data files.
  • Conduct routine audits to ensure production systems are stable and functioning properly.
  • Worked with IT to ensure security for computer access was setup properly.
  • Worked across teams to properly schedule jobs to decrease timing related issues.

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38. Html

low Demand
Here's how Html is used in Application Support Analyst jobs:
  • Employed HTML code & Flash technology to develop online Help File incorporated in software package for end-users.
  • Page configuration included HTML coding to define and format text, and field labels.
  • Employed HTML and CSS to maintain 50+ websites and WordPress web-based applications.
  • Used HTML and JavaScript on client side to correct web page problems.
  • Maintain Premier(TM) group resource homepage using HTML and CSS.
  • Debugged JavaScript, CSS, and HTML functionality on user sites.
  • Created website in HTML to maintain school announcements and activities.
  • Maintained source code for JavaScript and HTML applications.
  • Deployed reports in the web using JAVA/HTML scripts.
  • Continued to work with CSS, XHTML and started coding XML.
  • Fix issues that relates to HTML, CSS, or XML.
  • Customized customer applications using PHP, HTML, CSS, and Zope framework.
  • Created batch files and modified html and PowerShell code for various enterprise applications.
  • Implemented UI screens using AJAX, HTML, CSS, JavaScript and JQuery.
  • Process requests in Datasite application Occasionally use HTML to illustrate information requested by client.
  • Worked with developer to enhance SA to provide link to Syniverse HTML MOP tools for MOPs associated to CR.
  • Designed and developed UI using Struts MVC Framework, JSPs, JSTL, Servlets, HTML & JavaScript.
  • Created web pads and webpages for ARCNet users using basic html coding.
  • Work on custom HTML pages, with Javascript, Jquery, Linq, and CAML queries.

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39. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Application Support Analyst jobs:
  • Created and maintained shift change reports, trouble tickets and conducts shift-to-shift report meetings to update support team and gather information.
  • Investigated and resolved Verizon Partner Solutions (VPS) external and internal trouble tickets involving VPS and interfacing retail applications.
  • CREATE, work and close Remedy based electronic tracking trouble tickets that address user issues involving complex problems.
  • Process trouble tickets for the Quality Assurance team; enter new employees into system for application access.
  • Analyze and resolve any issues identified during the daily operations as well as any raised trouble tickets.
  • Experience in Help Desk ticketing system for the delegation, assignment and/or completion of trouble tickets.
  • Provide quick technical response solutions to high priority reported issues, and trouble tickets.
  • Entered trouble tickets into system and monitored the status of all assigned tickets.
  • Responded to trouble tickets and work with users to define and diagnose problems.
  • Provided additional help to the Desktop Support Group by responding to trouble tickets.
  • Monitor and close trouble tickets, service requests and incident reports.
  • Analyzed the test results, regenerated trouble tickets during regression testing.
  • Resolved trouble tickets logged in Remedy IT Service Management 6.00.01.
  • Create trouble tickets for issues using Virtual Tech ticketing system.
  • Tracked, maintained and updated trouble tickets using Remedy.
  • Provided supports of Level 2-3 network trouble tickets.
  • Tracked and provide feedback for trouble tickets/problem resolution.
  • Analyze trouble tickets and perform basic trouble shooting.
  • Resolve open trouble tickets via BMC Remedy 7.1.
  • Manage work queue and prioritize trouble tickets.

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40. System Issues

low Demand
Here's how System Issues is used in Application Support Analyst jobs:
  • Identify areas of improvement and provide information and consultation to resolve system issues.
  • Provided technical support and analyzed system issues for proper issue resolution.
  • Developed and communicated effective workaround procedures to address system issues.
  • Work with in house engineering staff and development team to troubleshoot issues, document software issues, application and system issues.
  • Communicated to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
  • Performed diagnostics and troubleshooting of system issues, documented help desk assigned tickets/resolutions and maintained On Call Schedule and rotation.
  • Escalated inquiries to business partner and/or IT to resolve system issues and acts as a liaison until problem is resolved.
  • Administered Tier II support for system issues in relation to data entry, system documents, reports and interfaces.
  • Identified errors, supported system admins & developers to find cause, and solutions to system issues.
  • Recognized as subject matter expert and invaluable resource in analyzing, troubleshooting, and resolving system issues.
  • Conducted interviews, fact-finding, and independent research to design creative, progressive solutions to system issues.
  • Utilized numerous key technologies and analysis / query tools to define and resolve system issues.
  • Identified, researched, resolved, and tracked EDI system issues on a daily basis.
  • Provided support to internal and external clients by working with them to resolve system issues.
  • Worked with functional teams to address and resolve system issues for enhancements to programming.
  • Assess system issues, coordinate, determine root cause, impacts and recommend solutions.
  • Assist department with any system issues or questions they may have regarding software functionality.
  • Performed tasks as directed by functional project manager regarding system issues and updates.
  • Diagnosed, resolved and researched application system issues and proposed solutions to problems.
  • Maintained a strong working relationship with store team members regarding system issues.

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41. Business Applications

low Demand
Here's how Business Applications is used in Application Support Analyst jobs:
  • Ensured that key business applications are monitoring capacity and key business process indicators as dictated by ITSM to meet regulatory requirements.
  • Support application upgrades and implementations for business applications in accordance with the organization's project standards and change management process.
  • Provide written and verbal feedback to customers and superiors regarding Business Applications.
  • Created Release Management process which coordinated updates to all installed Business Applications.
  • Assisted Business Analysts by writing enhancement requirements for Business Applications.
  • Managed operational requirements for a number of business applications.
  • Detailed experience with Business Applications that are supported globally.
  • Supported highly customized Oracle based business applications.
  • Maintained business applications and recommended changes.
  • Implemented and trained users of subsidiary companies in the use of STRATIS and QuickBooks Pro, the company's business applications.
  • Act as a subject matter expert for business applications and systems and interface between end users.
  • Identified ways to enhance current business applications to meet the functional needs of the business lines.
  • Documented and resolve basic break fix problems regarding business applications, hardware and software.
  • Work with multiple users in support of clinical business applications.
  • Provide 24/7 on call support for Business Applications.
  • Support of all business applications in house.
  • Supported core business applications by preventing or addressing any incident that is disrupting the application service that business users depend on.
  • Created project timelines and objectives leading to the successful migration with minimal downtime to users on critical business applications.
  • Performed performance testing and monitoring on all business applications/systems on an ongoing basis and measure against the establish SLA.
  • Interfaced between plant and global support teams to determine best solutions for converting legacy business applications to SAP.

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42. IIS

low Demand
Here's how IIS is used in Application Support Analyst jobs:
  • Provided tech/troubleshooting support for Web based application(s) that utilized Microsoft IIS and SQL as it back end.
  • Installed Java Web Servers' and configured them (IIS, Apache Tomcat, WebSphere, WebLogic).
  • Configured Secure Socket Layer Certificates for Web Logic, Apache and IIS Server Responsibilities:.
  • Deployed, configured and administered Microsoft SQL Server, including Reporting Services and IIS.
  • Installed and Configured Secure Socket Layer on Web Logic, Apache, IIS Servers.
  • Used IIS to create settings for websites, hardware and software.
  • Restarted app pools using MS IIS 7.
  • Administer and triage Server issues, including but not limited to IIS, Citrix, SQL and Windows.
  • Installed and configured Web Servers using Apache, IIS on Solaris and NT Servers.
  • Created new webservices and hosted those using IIS servers.
  • Manipulate, export, and import IIS and .NET configuration via AppCmd.exe command.
  • Loaded and configured eCommerce applications on Escout's IIS application servers.

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43. Incident Management

low Demand
Here's how Incident Management is used in Application Support Analyst jobs:
  • Participated in the Incident Management and Problem Management processes as a revolver accountable for root cause analysis, resolution and reporting.
  • Followed internal procedures for change management, incident management and escalation.
  • Participate in Command Center rotation for incident management.
  • Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures).
  • Act as the Liaison with clients and developers for all incident management especially with regard to problem diagnosis and resolution.
  • Used Incident Management (IM) module to track the incident tickets and taken action to closure the same.
  • Spearheaded outage resolution partnering with IT and finance: drove incident management and root cause analysis.
  • Perform incident management through monitoring automated systems, escalation from help desk and/or client calls.
  • Follow the guidelines of corporate Incident management and manage incident tickets from inception to completion.
  • Experience in enterprise incident management practices, also with monitoring and performance tools.
  • Provide incident management and problem relation to manage call volumes.
  • Service Now / Excel Reporting for Incident Management.

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44. User Acceptance

low Demand
Here's how User Acceptance is used in Application Support Analyst jobs:
  • Participate in user acceptance testing and release management of applications.
  • Executed User Acceptance Testing for application enhancements.
  • Facilitated testing, defect resolution, and user acceptance in change and release management processes.
  • Work with Business leaders on timing of updates, user acceptance testing and communication requirements.
  • Promoted end-user acceptance of new processes, procedures, and automation of clinical practices.
  • Created user acceptance test plans, functional test plans and tested release upgrades functionality.
  • Lead Integration testing and user acceptance testing from planning, execution to completion.
  • Performed and conducted software quality assurance, black box testing user acceptance testing.
  • Provided support to troubleshoot technical problems during User Acceptance Testing phase.
  • Lead regression or end-to-end testing before user acceptance testing takes place.
  • Assisted with performance and User Acceptance Testing for OSS releases.
  • Performed user acceptance testing on hardware before commencement of project rollout and Go-live activities.
  • Provided user acceptance and regression testing of Siebel and proprietary applications.
  • Supported User acceptance testing for Ariba Contract management solution.
  • Performed system functional testing, debugging and User Acceptance Testing for new systems, system updates, enhancements, and interconnectivity.
  • Performed User Acceptance and Regression testing of Siebel prior to deployment.
  • Co-ordinated with various teams like Production Support, Deployment team, User Acceptance Testing team during production releases and testing phases.

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45. Business Units

low Demand
Here's how Business Units is used in Application Support Analyst jobs:
  • Engaged stakeholders across multiple business units to understand business goals and objectives while building strong collaborative relationships and establishing credibility.
  • Manage day-to-day level to interactions with traders, business units and IT teams on projects/enhancements/production support.
  • Developed several macros/ procedures to automate/optimize the process of providing support to the business units.
  • Facilitated necessary information exchange between the business units, stakeholders and the development team.
  • Develop and maintain service level agreements with various end-user departments and business units.
  • Organized working sessions with systems owners and business units to gather information for SSP, CP, RA.
  • Created Crystal freehand SQL Audit reports for Business units to monitor system privilege changes for each quarter.
  • Work closely with numerous business units to build a strong rapport for the Casino Gaming team.
  • Analyzed and implemented new business requests raised by several business units based on the request.
  • Maintained successful, and productive relationship with business units, peers and related groups.
  • Create supplemental application reports, queries, and analyses for business units.
  • Serve as the technical liaison with business units and related system providers.
  • Installed, migrated and maintained internal systems for various business units.
  • Participated in multiple Disaster Recovery Exercises to ensure resources were available for business units at offsite locations.
  • Provided 3rd level support for over sixty different custom built applications for the Cargill Animal Protean business units.
  • Supported Bear Stearns in-house and external trading systems for development business units.
  • Coordinate Business Units to plan system downtimes for upgrades/patches.
  • Escalate, triage and resolve issues with internal development .Providing communication to the business units and providing on-going production level support.

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46. Toad

low Demand
Here's how Toad is used in Application Support Analyst jobs:
  • Experience in using Toad for root cause analysis based on event occurring for the data present in databases.
  • Developed scripts in Toad for Oracle to extract data for various business reporting needs.
  • Monitored TOAD application to link to Oracle DB tool and tables for SQL.
  • Used Toad to view the Oracle DB for reporting output.
  • Created Tables in Oracle Database using TOAD Software.
  • Used TOAD to work on Oracle database.
  • Used the following tools: BMC Remedy (Action Request System), X-Win32, TOAD 8.0.0.47, FileZilla 3.6.0.1
  • Created Store Procedures in Oracle using Toad developer tool for .Net Project.

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47. VPN

low Demand
Here's how VPN is used in Application Support Analyst jobs:
  • Provided remote support accessing client s computer through WebEx, Remote Desktop and using other VPN connections to troubleshoot their issues.
  • Verified that each visiting client was able to connect to their companies' network via RAS, VPN, etc.
  • Configured VPN connectivity, Firewall, IP address and MAC address, MTU settings in order to fix packet fragmentation.
  • Support of IP protocols, VPN site to site and remote access support authentication protocols, PKI.
  • Provided 3rd party companies access to financial applications via installation and configuring of Cisco VPN software.
  • Provided critical support to remote users, including troubleshooting VPN connection and various computer issues.
  • Provide remote Support to external employees using VPN, Remote desktop connections.
  • Assist users in obtaining SSL Certificates for two-factor authentication of VPN network.
  • Assisted in troubleshooting of remote access and VPN connectivity issues.
  • Manage and troubleshoot Cisco AnyConnect and SSL VPN for enterprise/employees.
  • Experience resolving network connectivity issues, VPN, TCP/IP issues.
  • Managed and monitored VPN client installations on network computers.
  • Administer and support accounts for VPN, trial studies.
  • Identified and resolved Microsoft Windows/Office, VPN, Citrix, Internet, Printer and Connectivity issues.
  • Assisted end-users with VPN login issues as well as the setup of VPN client on machines.
  • Resolved internet/VPN connectivity and hardware issues on Windows based computers as well as iPads.
  • Provided support for remote users with cisco vpn & access manager.

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48. Training Programs

low Demand
Here's how Training Programs is used in Application Support Analyst jobs:
  • Develop and administer customized training programs for existing and new Staff.
  • Facilitated the creation of and implementation for several effective training programs used both internally and externally.
  • Participated in structured training programs, formal software testing and documentation practices to continually develop product expertise.
  • Developed and delivered training programs as a revenue producing service.
  • Provided on site training programs for vascular laboratories nationwide.
  • Developed individualized training programs for clients.

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49. OS

low Demand
Here's how OS is used in Application Support Analyst jobs:
  • Investigate and resolves technical operational issues of the applications while maintaining close collaboration with vendors to ensure timely support when necessary.
  • Work closely with Business Partners to identify and maximize opportunities to use information and technology to improve product and Service.
  • Prepared system audits and document reviews on various systems for compliance to requirements documentation and for possible application changes.
  • Created testing scenarios and performed testing for software implementations as well as system interfaces and process improvement resolution.
  • Implemented data ETL processes to manipulate raw data into materialized views for reporting purposes and optimal database performance.
  • Determine its technical feasibility, estimate time and cost, ensure compatibility with current application and system.
  • Hosted user group calls to identify opportunities for enhancements and defects negatively impacting internal client operational capabilities.
  • Provided business capability of running own reports by requesting reporting dashboard for most commonly requested data.
  • Provide feedback to other GIS groups any proposals or requirements identified for enhancements to proprietary applications.
  • Performed database maintenance, boosting system efficiency and reducing potential errors by mirroring current work processes.
  • Involved in creating and management of global and local repositories and assigning permissions using Repository Manager.
  • Participated in cross-functional project teams designed to support key initiatives or to enhance operations.
  • Preformed computer diagnostics to determine what problems a CPU had and provided technical assistance
  • Assisted in the identification of improvement, utilization and cost reduction opportunities.
  • Diagnosed and resolved functionality issues with software application per customer's request.
  • Develop new and support existing Microsoft Windows learning applications using object-oriented design.
  • Collaborated across multiple organizations to determine system process and or call dependencies.
  • Maintained, updated and designed QoS requirements for voice/video and priority applications.
  • Built/configured and tested Cadence application for the Epic implementation to five hospitals.
  • Analyzed and reported customer usage purge statistics and associated revenue loss.

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50. User Access

low Demand
Here's how User Access is used in Application Support Analyst jobs:
  • Granted controlled and limited user access levels to Bell South proprietary applications.
  • Maintain user access via corporate application admin console.
  • Compiled user access information for auditing purposes.
  • Provide user access and LDAP Maintenance, customer administrator support, as well as database back-ups on a daily basis.
  • Managed user access in Active Directory by updating user accounts as needed in Windows 2003/2008 server environment.
  • Managed production and development servers, application systems, multiple SQL databases, and user access.
  • Compiled reports on trade information, user accesses and client trading preferences for compliance and audits.
  • Approve and deny request for user access of CRA (Countermeasure and Response Administration).
  • Create and run SQL queries for reporting metrics of user access and application usage.
  • Manage user licenses, granting/revoking user access, and performing monthly data refresh activities.
  • Configured 'DMS' User Access and permissions to documents and folders within a network.
  • Maintain the all company users Person Data to ensure system integrity and user access.
  • Create and modify user access in accordance to User Form request and company policy.
  • Managed Domain Security, user access, and groups using Active Directory.
  • Track issues and user access request in BMC Remedy ticket system.
  • Optimize support processes to streamline troubleshooting and user access procedures.
  • Provided user access to applications and reset passwords.
  • Maintained user access for loan software applications.
  • Updated user access permissions levels.
  • Analyzed and troubleshot issue response tickets, which included user access and security issues, misconfigured settings, and hardware-software incompatibilities.

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20 Most Common Skill for an Application Support Analyst

Pl/Sql11.9%
Data Analysis10.1%
Application Support8.6%
Technical Support8.1%
Windows XP7.5%
Web Application7.4%
Customer Service6.7%
Troubleshoot5.7%

Typical Skill-Sets Required For An Application Support Analyst

RankSkillPercentage of ResumesPercentage
1
1
Pl/Sql
Pl/Sql
8.5%
8.5%
2
2
Data Analysis
Data Analysis
7.2%
7.2%
3
3
Application Support
Application Support
6.1%
6.1%
4
4
Technical Support
Technical Support
5.8%
5.8%
5
5
Windows XP
Windows XP
5.3%
5.3%
6
6
Web Application
Web Application
5.3%
5.3%
7
7
Customer Service
Customer Service
4.8%
4.8%
8
8
Troubleshoot
Troubleshoot
4.1%
4.1%
9
9
Unix
Unix
3%
3%
10
10
Business Requirements
Business Requirements
2.8%
2.8%
11
11
Test Cases
Test Cases
2.2%
2.2%
12
12
Setup
Setup
2.1%
2.1%
13
13
Infrastructure
Infrastructure
2.1%
2.1%
14
14
SQL
SQL
2%
2%
15
15
QA
QA
1.8%
1.8%
16
16
SLA
SLA
1.7%
1.7%
17
17
Sharepoint
Sharepoint
1.7%
1.7%
18
18
User Accounts
User Accounts
1.7%
1.7%
19
19
Application Issues
Application Issues
1.6%
1.6%
20
20
Production Environment
Production Environment
1.6%
1.6%
21
21
Active Directory
Active Directory
1.5%
1.5%
22
22
Management System
Management System
1.5%
1.5%
23
23
Suite
Suite
1.4%
1.4%
24
24
Linux
Linux
1.4%
1.4%
25
25
Software Applications
Software Applications
1.3%
1.3%
26
26
CRM
CRM
1.2%
1.2%
27
27
Project Management
Project Management
1.2%
1.2%
28
28
Knowledge Base
Knowledge Base
1.2%
1.2%
29
29
Citrix
Citrix
1.2%
1.2%
30
30
UAT
UAT
1.1%
1.1%
31
31
Level Support
Level Support
1%
1%
32
32
XML
XML
1%
1%
33
33
PCS
PCS
0.9%
0.9%
34
34
Hardware Issues
Hardware Issues
0.9%
0.9%
35
35
Problem Resolution
Problem Resolution
0.9%
0.9%
36
36
Production Issues
Production Issues
0.9%
0.9%
37
37
Perl
Perl
0.8%
0.8%
38
38
Html
Html
0.8%
0.8%
39
39
Trouble Tickets
Trouble Tickets
0.8%
0.8%
40
40
System Issues
System Issues
0.8%
0.8%
41
41
Business Applications
Business Applications
0.8%
0.8%
42
42
IIS
IIS
0.8%
0.8%
43
43
Incident Management
Incident Management
0.7%
0.7%
44
44
User Acceptance
User Acceptance
0.7%
0.7%
45
45
Business Units
Business Units
0.7%
0.7%
46
46
Toad
Toad
0.7%
0.7%
47
47
VPN
VPN
0.7%
0.7%
48
48
Training Programs
Training Programs
0.7%
0.7%
49
49
OS
OS
0.7%
0.7%
50
50
User Access
User Access
0.6%
0.6%

30,100 Application Support Analyst Jobs

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