An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.

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Application Support Analyst Responsibilities

Here are examples of responsibilities from real application support analyst resumes representing typical tasks they are likely to perform in their roles.

  • Manage the daily operation relate to MQ.
  • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
  • Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
  • Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
  • Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
  • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
  • Provide UNIX and Linux production applications support, troubleshooting customer applications.
  • Analyze and troubleshoot system and application issues, partnering with internal teams proposing and implementing solutions, communicating/updating key stakeholders.
  • Oversee multiple batch processes, automate using AutoSys command processor.
  • Design HTML pages, which used JavaScript for client side validations.
  • Provide support and utilize Cisco call manager for VOIP Cisco system.
  • Help business users with ETL process analysis and running ETL for reporting.
  • Support customer through running SQL queries, backend and remote UI configuration.
  • Analyze HTML, CSS, and JavaScript while creating solutions for QL2 customers.
  • Handle the MQ queue managers in clustering for round robin and failover functionality.

Application Support Analyst Job Description

When it comes to understanding what an application support analyst does, you may be wondering, "should I become an application support analyst?" The data included in this section may help you decide. Compared to other jobs, application support analysts have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of application support analyst opportunities that are predicted to open up by 2028 is 83,100.

On average, the application support analyst annual salary is $92,078 per year, which translates to $44.27 an hour. Generally speaking, application support analysts earn anywhere from $67,000 to $125,000 a year, which means that the top-earning application support analysts make $58,000 more than the ones at the lower end of the spectrum.

It's hard work to become an application support analyst, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an analyst lead, systems analyst, support lead, and software analyst.

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5 Application Support Analyst Resume Examples

Application Support Analyst Skills and Personality Traits

We calculated that 12% of Application Support Analysts are proficient in Application Support, Customer Service, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Application Support Analysts that have these skills listed on their resume here:

  • Application Support, 12%

    Provided application and environment training to other employees, primarily other application support analysts and customer support specialists.

  • Customer Service, 9%

    Maintained quality customer service by adhering to group goals for productivity and developed new resolutions for repetitive problems that clients encountered.

  • Troubleshoot, 6%

    Manage and administer user and computer accounts in Windows Server/Active Directory and troubleshoot hardware and software problems.

  • Infrastructure, 5%

    Collaborate with various Infrastructure, Support, and Development/QA teams to include working though identifying application events and fine-tuning application parameters.

  • Java, 5%

    Provided technical-based project delivery for support of in-house java based production applications.

  • Technical Support, 4%

    Provided continuous technical support for 300+ customers during this short-term assignment; troubleshot and resolved technical issues, ensuring optimum functionality.

Choose From 10+ Customizable Application Support Analyst Resume templates

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Application Support Analyst Resume

Some of the skills we found on application support analyst resumes included "application support," "customer service," and "troubleshoot." We have detailed the most important application support analyst responsibilities below.

  • The most important skills for an application support analyst to have in this position are customer-service skills. In this excerpt that we gathered from a application support analyst resume, you'll understand why: "computer support specialists must be patient and sympathetic" According to resumes we found, customer-service skills can be used by a application support analyst in order to "provided customer support, determined some hardware configuration/prepared support documentation. "
  • Another trait important for fulfilling application support analyst duties is listening skills. According to a application support analyst resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how application support analysts are able to utilize listening skills: "communicated with isps in the event of service issues related to the infrastructure. "
  • Another skill that is quite popular among application support analysts is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a application support analyst resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "addressed and solved message report production issues and schedule maintained process jobs. "
  • An application support analyst responsibilities sometimes require "writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows how this skill is used by application support analysts: "participate in microsoft dynamics crm testing activities, including writing release notes. "
  • As part of the application support analyst description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A application support analyst resume included this snippet: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This skill could be useful in this scenario: "perform detailed research analysis and information sharing with team members, resulting in proven solutions for chronic customer support issues. "
  • See the full list of application support analyst skills.

    We've found that 65.9% of application support analysts have earned a bachelor's degree. Furthermore, 10.9% earned their master's degrees before becoming an application support analyst. While it's true that most application support analysts have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight application support analysts did not spend the extra money to attend college.

    Those application support analysts who do attend college, typically earn either a computer science degree or a business degree. Less commonly earned degrees for application support analysts include a computer information systems degree or a information technology degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an application support analyst. We've found that most application support analyst resumes include experience from JPMorgan Chase & Co., Citi, and Sanford Health. Of recent, JPMorgan Chase & Co. had 47 positions open for application support analysts. Meanwhile, there are 31 job openings at Citi and 25 at Sanford Health.

    But if you're interested in companies where you might earn a high salary, application support analysts tend to earn the biggest salaries at Meta, The Walt Disney Company, and Ascent Capital Group. Take Meta for example. The median application support analyst salary is $137,265. At The Walt Disney Company, application support analysts earn an average of $132,364, while the average at Ascent Capital Group is $129,488. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on application support analyst salaries across the United States.

    Some other companies you might be interested in as a application support analyst include JPMorgan Chase & Co., Accenture, and Cognizant. These three companies were found to hire the most application support analysts from the top 100 U.S. educational institutions.

    The industries that application support analysts fulfill the most roles in are the finance and professional industries. But the highest application support analyst annual salary is in the finance industry, averaging $108,929. In the professional industry they make $89,218 and average about $78,132 in the technology industry. In conclusion, application support analysts who work in the finance industry earn a 11.5% higher salary than application support analysts in the health care industry.

    The three companies that hire the most prestigious application support analysts are:

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    What Analyst Leads Do

    The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.

    In this section, we compare the average application support analyst annual salary with that of an analyst lead. Typically, analyst leads earn a $3,186 higher salary than application support analysts earn annually.

    While their salaries may differ, one common ground between application support analysts and analyst leads are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, troubleshoot, and java.

    There are some key differences in responsibilities as well. For example, an application support analyst responsibilities require skills like "application support," "infrastructure," "technical support," and "itil." Meanwhile a typical analyst lead has skills in areas such as "analytics," "powerpoint," "cloud security," and "c #." This difference in skills reveals how truly different these two careers really are.

    Analyst leads tend to make the most money in the finance industry by averaging a salary of $110,488. In contrast, application support analysts make the biggest average salary of $108,929 in the finance industry.

    On average, analyst leads reach higher levels of education than application support analysts. Analyst leads are 7.0% more likely to earn a Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Systems Analyst?

    A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.

    Now we're going to look at the systems analyst profession. On average, systems analysts earn a $16,695 lower salary than application support analysts a year.

    Not everything about these jobs is different. Take their skills, for example. Application support analysts and systems analysts both include similar skills like "customer service," "troubleshoot," and "java" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, application support analyst responsibilities are more likely to require skills like "application support," "infrastructure," "itil," and "incident management." Meanwhile, a systems analyst might be skilled in areas such as "c++," "c #," "data warehouse," and "computer system." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that systems analysts earn lower salaries compared to application support analysts, but we wanted to find out where systems analysts earned the most pay. The answer? The finance industry. The average salary in the industry is $86,904. Additionally, application support analysts earn the highest paychecks in the finance with an average salary of $108,929.

    In general, systems analysts study at similar levels of education than application support analysts. They're 2.8% more likely to obtain a Master's Degree while being 1.0% more likely to earn a Doctoral Degree.

    How a Support Lead Compares

    A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.

    The support lead profession generally makes a lower amount of money when compared to the average salary of application support analysts. The difference in salaries is support leads making $5,262 lower than application support analysts.

    While looking through the resumes of several application support analysts and support leads we discovered that both professions have similar skills. These similarities include skills such as "application support," "customer service," and "troubleshoot," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from application support analysts resumes, they are more likely to have skills like "data analysis," "project management," "business processes," and "training materials." But a support lead might have skills like "cash management," "pos," "sales floor," and "math."

    Support leads typically study at similar levels compared with application support analysts. For example, they're 0.6% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.

    Description Of a Software Analyst

    A software analyst is responsible for creating and designing software programs and applications, as well as modifying existing ones for optimization according to business requirements. Software analysts work with the technical team to draw system codes, analyze programming languages, and ensure the stability and efficiency of software navigation by running multiple quality checks to the system. They inspect the application's performance, configure servers, and improve software infrastructure according to quality findings. A software analyst records resolution reports and provides progress updates, ensuring that the project adheres to budget limitations and set timetables.

    The fourth career we look at typically earns lower pay than application support analysts. On average, software analysts earn a difference of $13,678 lower per year.

    According to resumes from both application support analysts and software analysts, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "troubleshoot," "java," and "technical support. "

    Each job requires different skills like "application support," "customer service," "infrastructure," and "itil," which might show up on an application support analyst resume. Whereas software analyst might include skills like "c++," "software development," "test data," and "scrum."

    Now, let's take a closer look at the financials in each career. The manufacturing industry tends to pay more for software analysts with an average of $86,986. While the highest application support analyst annual salary comes from the finance industry.

    Software analysts reach similar levels of education when compared to application support analysts. The difference is that they're 2.5% more likely to earn a Master's Degree more, and 0.4% more likely to graduate with a Doctoral Degree.

    What an Application Support Analyst Does FAQs

    How Much Do Application Support Analysts Make?

    An application support analyst makes $74,000 a year, on average ($35.82 an hour). The range in how much an application support analyst can make is quite large - starting from as little as $51,006 a year to as much as $100,000 a year.

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