An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.

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Application Support Analyst Responsibilities

Here are examples of responsibilities from real application support analyst resumes representing typical tasks they are likely to perform in their roles.

  • Manage the daily operation relate to MQ.
  • Manage the migration of legacy internal applications to modern ERP systems.
  • Maintain and upgrade Perl programs used for generating reports and managing data files.
  • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
  • Team player that works with other departments to resolve payroll problems, improve processes and accomplish goals.
  • Assist users of varying PC and application skills levels and manage through a wide variety of customer scenarios.
  • Continue to develop an extensive understanding of programming languages such as HL7, Java, Linux, SQL and others.
  • Design HTML pages, which used JavaScript for client side validations.
  • Analyze HTML, CSS, and JavaScript while creating solutions for QL2 customers.
  • Develop all training materials: presentation, programming labs (Java) and virtual environment.
  • Provide UNIX and Linux production applications support, troubleshooting customer applications.
  • Analyze and troubleshoot system and application issues, partnering with internal teams proposing and implementing solutions, communicating/updating key stakeholders.
  • Participate in the maintenance of technical support documentation including customer information, procedures, and processes to ensure accuracy of information.
  • Provide support and utilize Cisco call manager for VOIP Cisco system.
  • Coordinate testing of application and interfaces with clients and EMR vendors as appropriate.

Application Support Analyst Job Description

When it comes to understanding what an Application Support Analyst does, you may be wondering, "should I become an Application Support Analyst?" The data included in this section may help you decide. Compared to other jobs, Application Support Analysts have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of Application Support Analyst opportunities that are predicted to open up by 2028 is 83,100.

On average, the Application Support Analyst annual salary is $74,503 per year, which translates to $35.82 an hour. Generally speaking, Application Support Analysts earn anywhere from $51,000 to $106,000 a year, which means that the top-earning Application Support Analysts make $55,000 more than the ones at the lower end of the spectrum.

It's hard work to become an Application Support Analyst, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an Analyst Lead, Systems Analyst, Support Lead, and Software Analyst.

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5 Application Support Analyst Resume Examples

Application Support Analyst Skills and Personality Traits

We calculated that 11% of Application Support Analysts are proficient in Application Support, Procedures, and Customer Service. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Application Support Analysts that have these skills listed on their resume here:

  • Application Support, 11%

    Provided application support and analysis for Human Resources, Corporate Governance Communications and Corporate Services applications for the CIT Group.

  • Procedures, 9%

    Proposed and created departmental Wiki to improve departmental communication, standardize policies and procedures, and ensure retrieval of intellectual property.

  • Customer Service, 9%

    Maintained quality customer service by adhering to group goals for productivity and developed new resolutions for repetitive problems that clients encountered.

  • Technical Support, 5%

    Provided continuous technical support for 300+ customers during this short-term assignment; troubleshot and resolved technical issues, ensuring optimum functionality.

  • Troubleshoot, 5%

    Manage and administer user and computer accounts in Windows Server/Active Directory and troubleshoot hardware and software problems.

  • Infrastructure, 4%

    Collaborate with various Infrastructure, Support, and Development/QA teams to include working though identifying application events and fine-tuning application parameters.

"Application Support," "Procedures," and "Customer Service" aren't the only skills we found Application Support Analysts list on their resumes. In fact, there's a whole list of Application Support Analyst responsibilities that we found, including:

  • Arguably the most important personality trait for an Application Support Analyst to have happens to be Customer-service skills. An example from a resume said this about the skill, "Computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that Application Support Analysts can use Customer-service skills to "Provided application and environment training to other employees, primarily other application support analysts and customer support specialists. "
  • While it may not be the most important skill, we found that many Application Support Analyst duties rely on Listening skills. This example from a Application Support Analyst explains why: "Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways Application Support Analysts are able to utilize Listening skills: "Communicated with ISPs in the event of service issues related to the infrastructure. "
  • Application Support Analysts are also known for Speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a Application Support Analyst resume: "Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." We also found this resume example that details how this skill is put to the test: "Addressed and solved message report production issues and schedule maintained process jobs. "
  • An Application Support Analyst responsibilities sometimes require "Writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows how this skill is used by Application Support Analysts: "Participate in Microsoft Dynamics CRM testing activities, including writing release notes. "
  • Yet another important skill that an Application Support Analyst must demonstrate is "Problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from an Application Support Analyst who stated: "Advanced application support activities: Manage support queries escalated/unresolved by regular application support personnel. "
  • See the full list of Application Support Analyst skills.

    We've found that 65.9% of Application Support Analysts have earned a bachelor's degree. Furthermore, 10.9% earned their master's degrees before becoming an Application Support Analyst. While it's true that most Application Support Analysts have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight Application Support Analysts did not spend the extra money to attend college.

    Those Application Support Analysts who do attend college, typically earn either Computer Science degrees or Business degrees. Less commonly earned degrees for Application Support Analysts include Computer Information Systems degrees or Information Technology degrees.

    Once you're ready to become an Application Support Analyst, you should explore the companies that typically hire Application Support Analysts. According to Application Support Analyst resumes that we searched through, Application Support Analysts are hired the most by Regions Financial, JPMorgan Chase & Co., and Sanford Health. Currently, Regions Financial has 52 Application Support Analyst job openings, while there are 47 at JPMorgan Chase & Co. and 18 at Sanford Health.

    But if you're interested in companies where you might earn a high salary, Application Support Analysts tend to earn the biggest salaries at BMO Harris Bank, VMware, and BP America. Take BMO Harris Bank for example. The median Application Support Analyst salary is $107,254. At VMware, Application Support Analysts earn an average of $105,174, while the average at BP America is $103,256. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on Application Support Analyst salaries across the United States.

    We also looked into companies who hire Application Support Analysts from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include JPMorgan Chase, Accenture, and MathWorks.

    For the most part, Application Support Analysts make their living in the Technology and Finance industries. Application Support Analysts tend to make the most in the Finance industry with an average salary of $95,286. The Application Support Analyst annual salary in the Manufacturing and Professional industries generally make $92,911 and $86,185 respectively. Additionally, Application Support Analysts who work in the Finance industry make 22.4% more than Application Support Analysts in the Technology Industry.

    The three companies that hire the most prestigious application support analysts are:

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      What Analyst Leads Do

      The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.

      In this section, we compare the average Application Support Analyst annual salary with that of an Analyst Lead. Typically, Analyst Leads earn a $6,404 lower salary than Application Support Analysts earn annually.

      While their salaries may differ, one common ground between Application Support Analysts and Analyst Leads are a few of the skills required in each craft. In both careers, employees bring forth skills like Procedures, Customer Service, and Technical Support.

      There are some key differences in responsibilities as well. For example, an Application Support Analyst responsibilities require skills like "Application Support," "Infrastructure," "Incident Management," and "Itil." Meanwhile a typical Analyst Lead has skills in areas such as "Analytics," "Powerpoint," "C #," and "Process Improvements." This difference in skills reveals how truly different these two careers really are.

      Analyst Leads tend to make the most money in the Finance industry by averaging a salary of $105,803. In contrast, Application Support Analysts make the biggest average salary of $95,286 in the Finance industry.

      On average, Analyst Leads reach higher levels of education than Application Support Analysts. Analyst Leads are 12.8% more likely to earn a Master's Degree and 1.6% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Systems Analyst?

      A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.

      Now we're going to look at the Systems Analyst profession. On average, Systems Analysts earn a $11,033 lower salary than Application Support Analysts a year.

      Not everything about these jobs is different. Take their skills, for example. Application Support Analysts and Systems Analysts both include similar skills like "Procedures," "Customer Service," and "Technical Support" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, Application Support Analyst responsibilities are more likely to require skills like "Application Support," "Infrastructure," "Incident Management," and "Itil." Meanwhile, a Systems Analyst might be skilled in areas such as "Hardware," "C++," "C #," and "Data Warehouse." These differences highlight just how different the day-to-day in each role looks.

      It's been discovered that Systems Analysts earn lower salaries compared to Application Support Analysts, but we wanted to find out where Systems Analysts earned the most pay. The answer? The Health Care industry. The average salary in the industry is $87,831. Additionally, Application Support Analysts earn the highest paychecks in the Finance with an average salary of $95,286.

      In general, Systems Analysts study at higher levels of education than Application Support Analysts. They're 8.4% more likely to obtain a Master's Degree while being 1.6% more likely to earn a Doctoral Degree.

      How a Support Lead Compares

      A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.

      The Support Lead profession generally makes a lower amount of money when compared to the average salary of Application Support Analysts. The difference in salaries is Support Leads making $6,901 lower than Application Support Analysts.

      While looking through the resumes of several Application Support Analysts and Support Leads we discovered that both professions have similar skills. These similarities include skills such as "Application Support," "Procedures," and "Customer Service," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Application Support Analysts resumes, they are more likely to have skills like "Data Analysis," "Project Management," "Knowledge Base," and "Training Materials." But a Support Lead might have skills like "POS," "Sales Floor," "Process Improvements," and "Direct Support."

      Additionally, Support Leads earn a higher salary in the Transportation industry compared to other industries. In this industry, they receive an average salary of $127,536. Additionally, Application Support Analysts earn an average salary of $95,286 in the Finance industry.

      When it comes to education, Support Leads tend to earn similar education levels than Application Support Analysts. In fact, they're 2.6% less likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.

      Description Of a Software Analyst

      A software analyst is responsible for creating and designing software programs and applications, as well as modifying existing ones for optimization according to business requirements. Software analysts work with the technical team to draw system codes, analyze programming languages, and ensure the stability and efficiency of software navigation by running multiple quality checks to the system. They inspect the application's performance, configure servers, and improve software infrastructure according to quality findings. A software analyst records resolution reports and provides progress updates, ensuring that the project adheres to budget limitations and set timetables.

      The fourth career we look at typically earns lower pay than Application Support Analysts. On average, Software Analysts earn a difference of $12,276 lower per year.

      While their salaries may vary, Application Support Analysts and Software Analysts both use similar skills to perform their jobs. Resumes from both professions include skills like "Technical Support," "Troubleshoot," and "Business Process. "

      While some skills are shared by these professions, there are some differences to note. "Application Support," "Procedures," "Customer Service," and "Infrastructure" are skills that have shown up on Application Support Analysts resumes. Additionally, Software Analyst uses skills like C++, Scrum, Test Results, and Test Procedures on their resumes.

      In general, Software Analysts make a higher salary in the Health Care industry with an average of $80,944. The highest Application Support Analyst annual salary stems from the Finance industry.

      In general, Software Analysts reach higher levels of education when compared to Application Support Analysts resumes. Software Analysts are 9.5% more likely to earn their Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.