Application support specialists are IT staff responsible for resolving application issues in business. These professionals understand the applications and systems used in the organization, and they provide technical support when needed. Application support specialists can work in large or small private organizations, as well as government-owned institutions.
A day in the life may include assisting teams with systems integration, managing the organization's query system, responding to assistance requests, troubleshooting systems, and resolving technical issues. Application support specialists may also deliver regular training to teams or individuals and generate reports.
These professionals often specialize in various applications and fields. As a result, an organization may hire multiple specialists to respond to multiple queries.
To become an application support specialist, you need a degree in IT, computing studies, or a related field. You also need skills in critical thinking, communication, listening, and customer service.
There is more than meets the eye when it comes to being an application support specialist. For example, did you know that they make an average of $43.52 an hour? That's $90,523 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many application support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming an application support specialist, one of the first things to consider is how much education you need. We've determined that 62.9% of application support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.1% of application support specialists have master's degrees. Even though most application support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an application support specialist. When we researched the most common majors for an application support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on application support specialist resumes include master's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an application support specialist. In fact, many application support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many application support specialists also have previous career experience in roles such as customer service representative or help desk analyst.