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Become An Application Support Specialist

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Working As An Application Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $123,076

    Average Salary

What Does An Application Support Specialist Do At Integral Consulting Services

* Respond to telephone and electronic requests for support as part of the Application Desk operation; typical issues include password resets, questions on the application’s functionality, basic user training, role based access and processing and/or completing access requests
* Meet or exceed various service levels (SLAs) as established by assignment (calls per day, ETAs, on-time response, administrative call closure, customer satisfaction
* Cross-train and support multiple applications in a Help Desk/Call Center Environment
* Requires good written and communication skills in order to effectively respond to and answer customer inquiries both via phone and/or e-mail correspondence
* Enter, monitor, and update help desk tickets in the call tracking system to track progress and resolution of customer issues
* Develop and create documentation on training materials, FAQs and Knowledge Base Articles

What Does An Application Support Specialist Do At Bastian Solutions

* Facilitate positive proactive working relationships with customers and internal resources.
* Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
* Track and thoroughly document all customer issues in our ticketing system.
* Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
* Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
* Implement and improve remote monitoring tools for our customers systems.
* Perform QA functions for any issue resolution from support calls.
* Create datasets to analyze and recreate issues reported by customers.
* As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
* Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers

What Does An Application Support Specialist Do At Kforce

* Production and DR server support; installation of software, setup and configuration, monitoring, troubleshooting
* Incident and change management; end to end ticket handling including incidents, problems and changes
* Support of the disaster recovery procedures including documentation
* Monitoring of the batch process
* Support and configuration of all performance monitoring tools including Windows system, website and database
* Ownership of the Runbook document tracking enhancements to the supported applications
* Oversight of security access for the production and DR environment
* Monitoring group mailbox for issues or user requests
* Coordination with internal IT groups including environment, infrastructure, database, etc.
* Front facing web application support
* Provide training/documentation to team, users and other support groups
* Strong knowledge/experience of databases and SQL
* Strong knowledge/experience with IIS
* Strong knowledge/experience with Windows Server administration and support
* Strong knowledge/experience with SQL Server
* Strong problem-solving skills

What Does An Application Support Specialist Do At Robert Half

* Customer Service
* Provide high degree of customer focus and attention to the staff of the company, our customers
* Review and triage incoming Help Desk tickets with a sense of urgency
* Communicate to customers clearly by avoiding IT jargon and using an easy to understand vernacular
* Provide regular updates to customers until their ticket is resolved to their satisfaction
* Advise customers on best practices and how to leverage existing tools and functionality
* Recognize training errors and provide guidance and recommendations to prevent repeat occurrences
* Build the company's knowledge base by documenting issues found and their resolutions Customer Relationship Management Applications
* Main point of contact for all application support issues; handles updates and resolves problems/failures
* Supports the growth and maintenance of the organization's Association Management System (AMS), Salesforce, to support all aspects of the organization
* Responsible for implementing Salesforce technologies to improve customer services and reduce costs
* Selects appropriate tools and techniques employed for maintenance in applications support
* Follows established business processes to implement or enhance current applications
* Ability to learn and leverage the features of Salesforce as well as teach others
* Influences the design, coordination, and support of the company's salesforce.com instance through various technology initiatives
* Collaborates with IT team in determining which Salesforce features and functionality should be applied to a given situation
* Collaborates with IT team in the automation of business processes through Salesforce technologies
* Collaborates with IT team with integrating Salesforce and other systems, under the guidance of the IT Implementation Team Technical Troubleshooting
* Analyzes code, logs, and current systems implementation; creates and runs SQL scripts
* Tests system components for compliance with functional requirements
* Records and reports specific technical problems
* Identify continuous improvement opportunities
* Ability to work with vendors to pinpoint and resolve issues Development
* Studies application documentation to assess the scope and impact of requested changes
* Works with the team in evaluation, definition, and management of systems implementation to ensure department capabilities are sufficient to support current business demands at optimal cost
* Document Salesforce/AMS activities and integration flows/processes as needed
* Work with internal and external user communities to provide best practices on Salesforce, including training, documentation, and support materials Maintenance
* Assists IT Implementation Team to document planned application enhancements; analyze enhancement benefits and considerations
* Create and manage custom objects, fields and formulas, workflow rules, actions and validation rules
* Create and manage roles, profiles, security settings and permissions
* Manage third party app integrations
* Perform the necessary configuration tasks to support the business requirements for SFDC
* Assist in the development and maintenance of Salesforce reports in excel and/or other formats IT Standards, Procedures Policies
* Participate in designing and implementing appropriate standards, policies and procedures
* Assists senior colleagues in identifying critical issues in IT design processes and policies
* Ensure IT policies and procedures are maintained
* Follows established procedures to ensure the integrity and security of personal and corporate records
* Work collaboratively with team members to meet deadlines Other
* Any other duties the Director, IT Support and/or the Vice President, Information Technology may

What Does An Application Support Specialist Do At Benefitmall

* Provides payroll, software, and technical phone support to an assigned client base through chat, telephone and email communications and/or onsite visits.
* Researches client’s payroll and system errors and provides timely resolutions for all clients.
* Responsible for client support issues regarding software version updates and installation questions.
* Responsible for monitoring and integrating Time clock and other interfaces and problem resolution on existing clients.
* Deliver world class customer service and build customer satisfaction and loyalty

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How To Become An Application Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Application Support Specialist jobs

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Application Support Specialist Career Paths

Application Support Specialist
Information Technology Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Support Specialist Network Administrator Director Of Information
Chief Technology Officer
11 Yearsyrs
Project Manager General Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Data Analyst Information Technology Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Application Support Analyst Project Manager General Manager
Director Of Sales
10 Yearsyrs
Support Specialist Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Data Analyst Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Analyst Systems Administrator
Information Technology Manager
8 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Application Support Analyst Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Developer Analyst Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Developer Analyst Senior Software Engineer Business Analyst
Product Manager
7 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Business Analyst Project Manager
Senior Project Manager
12 Yearsyrs
Systems Analyst Systems Engineer
Senior Software Engineer
6 Yearsyrs
Analyst Senior Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Application Support Specialist Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Portuguese

  • Chinese

  • German

  • Cantonese

  • Japanese

  • French

  • Italian

  • Dutch

  • Finnish

  • Turkish

  • Albanian

  • Urdu

  • Carrier

  • Hindi

  • Malayalam

  • Vietnamese

  • Arabic

  • Mandarin

  • Tamil

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Application Support Specialist

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Application Support Specialist Education

Application Support Specialist

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Real Application Support Specialist Salaries

Job Title Company Location Start Date Salary
Applications Support Technical Specialist Citibank, N.A. New York, NY Nov 22, 2016 $165,000
Applications Support Technical Specialist Citibank, N.A New York, NY Jan 13, 2015 $150,000
Application Support Specialist Thomson Reuters Markets LLC New York, NY Feb 12, 2015 $150,000
Applications Support Technical Specialist Citibank, N.A. New York, NY Nov 01, 2013 $150,000
Applications Support Technical Specialist Citibank, N.A. New York, NY Oct 24, 2014 $150,000
Applications Support Technical Specialist Citibank, N.A. New Castle, DE Dec 28, 2015 $145,000
Applications Support Technical Specialist Citibank, N.A. New Castle, DE Aug 22, 2016 $145,000
Applications Support Technical Specialist Citibank, N.A. Irving, TX Aug 22, 2016 $145,000
Applications Support Technical Specialist Citigroup Technology, Inc. Warren, NJ Oct 03, 2014 $144,500
Application Support Specialist HSBC Securities (USA) Inc. Jersey City, NJ Jun 07, 2016 $140,000
Applications Support Technical Specialist Citibank, N.A. Jersey City, NJ May 23, 2016 $136,578
Principal Application Support Specialist Sunovion Pharmaceuticals, Inc. Marlborough, MA Jun 22, 2014 $133,900
Applications Support Technical Specialist Citigroup Technology, Inc. Tampa, FL May 24, 2013 $119,700
Application Support Specialist-Bi/Edw Titlemax of Georgia, Inc. Carrollton, TX Oct 19, 2016 $115,794
Application Support Specialist TMX Finance, LLC Carrollton, TX Jul 07, 2014 $115,000
Applications Support Technical Specialist Citigroup Technology, Inc. Tampa, FL Jul 14, 2014 $115,000
Applications Support Technical Specialist Citigroup Technology, Inc. Tampa, FL Mar 31, 2015 $115,000
Applications Support Technical Specialist Citibank, N.A. New York, NY Sep 01, 2014 $115,000
Application Support Specialist Signature Commercial Solutions, LLC Libertyville, IL Feb 24, 2014 $114,670
Application Support Specialist Jpmorgan Chase & Co. New York, NY Sep 20, 2013 $94,000
Application Support Specialist Jpmorgan Chase & Co. New York, NY Sep 17, 2013 $94,000
Application Support Specialist BP America Inc. Chicago, IL Sep 01, 2015 $90,000
Application Support Specialist Tesla Motors, Inc. Fremont, CA Dec 09, 2016 $90,000 -
Applications Support Specialist II Liaison International LLC Watertown Town, MA Oct 26, 2016 $88,500 -
Technical and Application Support Management Specialist II ADP Technology Services, Inc. Florham Park, NJ Mar 15, 2016 $87,298 -
Application Support Specialist IBM India Private Limited San Francisco, CA Aug 24, 2014 $86,528 -
Application Support Specialist SONY DADC New Media Solutions, Inc. Marina del Rey, CA Feb 11, 2015 $86,000

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Top Skills for An Application Support Specialist


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Top Application Support Specialist Skills

  1. Pl/Sql
  2. Procedures
  3. Application Support
You can check out examples of real life uses of top skills on resumes here:
  • Researched and updated code using PL/SQL.
  • Contacted clients with open incidents in accordance with support procedures to provide incident status reports.
  • Contributed to Release Management Meetings from application support perspective.
  • Provide technical support for clients such as troubleshooting client issues connecting to the systems.
  • Perform Shake Outs (functional testing) for specified Web applications.

Top Application Support Specialist Employers

Application Support Specialist Videos

A Day in The Life - Applications Engineer