What is an Application Support Specialist

Application support specialists are IT staff responsible for resolving application issues in business. These professionals understand the applications and systems used in the organization, and they provide technical support when needed. Application support specialists can work in large or small private organizations, as well as government-owned institutions.

A day in the life may include assisting teams with systems integration, managing the organization's query system, responding to assistance requests, troubleshooting systems, and resolving technical issues. Application support specialists may also deliver regular training to teams or individuals and generate reports.

These professionals often specialize in various applications and fields. As a result, an organization may hire multiple specialists to respond to multiple queries.

To become an application support specialist, you need a degree in IT, computing studies, or a related field. You also need skills in critical thinking, communication, listening, and customer service.

There is more than meets the eye when it comes to being an application support specialist. For example, did you know that they make an average of $43.52 an hour? That's $90,523 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Application Support Specialist Do

There are certain skills that many application support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what an Application Support Specialist does

How To Become an Application Support Specialist

If you're interested in becoming an application support specialist, one of the first things to consider is how much education you need. We've determined that 62.9% of application support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.1% of application support specialists have master's degrees. Even though most application support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an application support specialist. When we researched the most common majors for an application support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on application support specialist resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become an application support specialist. In fact, many application support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many application support specialists also have previous career experience in roles such as customer service representative or help desk analyst.

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Average Salary
$90,523
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
95,830
Job Openings
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Application Support Specialist Career Paths

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Average Salary for an Application Support Specialist

Application Support Specialists in America make an average salary of $90,523 per year or $44 per hour. The top 10 percent makes over $131,000 per year, while the bottom 10 percent under $62,000 per year.
Average Salary
$90,523
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Application Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Application Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Application Support Specialist Resume

At Zippia, we went through countless Application Support Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Application Support Specialist Resume Examples And Templates

Application Support Specialist Demographics

Application Support Specialist Gender Statistics

male

58.4 %

female

37.2 %

unknown

4.4 %

Application Support Specialist Ethnicity Statistics

White

60.7 %

Hispanic or Latino

13.5 %

Asian

11.5 %

Application Support Specialist Foreign Languages Spoken Statistics

Spanish

56.5 %

French

5.8 %

Portuguese

4.3 %
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Application Support Specialist Education

Application Support Specialist Majors

19.8 %

Application Support Specialist Degrees

Bachelors

62.9 %

Associate

22.1 %

Masters

7.1 %

Top Colleges for Application Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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Top Skills For an Application Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.3% of application support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

12 Application Support Specialist RESUME EXAMPLES

Best States For an Application Support Specialist

Some places are better than others when it comes to starting a career as an application support specialist. The best states for people in this position are New Jersey, New York, Delaware, and Massachusetts. Application support specialists make the most in New Jersey with an average salary of $110,437. Whereas in New York and Delaware, they would average $110,311 and $108,923, respectively. While application support specialists would only make an average of $96,405 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Application Support Specialist Jobs:
445
Highest 10% Earn:
$169,000
Location Quotient:
1.68
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Application Support Specialist Jobs:
1,887
Highest 10% Earn:
$174,000
Location Quotient:
0.93
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Application Support Specialist Jobs:
1,450
Highest 10% Earn:
$151,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Application Support Specialists

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Updated August 18, 2021