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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Applications Support Technical Specialist||Citibank, N.A.||New York, NY||Nov 22, 2016||$165,000|
|Applications Support Technical Specialist||Citibank, N.A||New York, NY||Jan 13, 2015||$150,000|
|Application Support Specialist||Thomson Reuters Markets LLC||New York, NY||Feb 12, 2015||$150,000|
|Applications Support Technical Specialist||Citibank, N.A.||New York, NY||Nov 01, 2013||$150,000|
|Applications Support Technical Specialist||Citibank, N.A.||New York, NY||Oct 24, 2014||$150,000|
|Applications Support Technical Specialist||Citibank, N.A.||New Castle, DE||Dec 28, 2015||$145,000|
|Applications Support Technical Specialist||Citibank, N.A.||New Castle, DE||Aug 22, 2016||$145,000|
|Applications Support Technical Specialist||Citibank, N.A.||Irving, TX||Aug 22, 2016||$145,000|
|Applications Support Technical Specialist||Citigroup Technology, Inc.||Warren, NJ||Oct 03, 2014||$144,500|
|Application Support Specialist||HSBC Securities (USA) Inc.||Jersey City, NJ||Jun 07, 2016||$140,000|
|Applications Support Technical Specialist||Citibank, N.A.||Jersey City, NJ||May 23, 2016||$136,578|
|Principal Application Support Specialist||Sunovion Pharmaceuticals, Inc.||Marlborough, MA||Jun 22, 2014||$133,900|
|Applications Support Technical Specialist||Citigroup Technology, Inc.||Tampa, FL||May 24, 2013||$119,700|
|Application Support Specialist-Bi/Edw||Titlemax of Georgia, Inc.||Carrollton, TX||Oct 19, 2016||$115,794|
|Application Support Specialist||TMX Finance, LLC||Carrollton, TX||Jul 07, 2014||$115,000|
|Applications Support Technical Specialist||Citigroup Technology, Inc.||Tampa, FL||Jul 14, 2014||$115,000|
|Applications Support Technical Specialist||Citigroup Technology, Inc.||Tampa, FL||Mar 31, 2015||$115,000|
|Applications Support Technical Specialist||Citibank, N.A.||New York, NY||Sep 01, 2014||$115,000|
|Application Support Specialist||Signature Commercial Solutions, LLC||Libertyville, IL||Feb 24, 2014||$114,670|
|Application Support Specialist||Jpmorgan Chase & Co.||New York, NY||Sep 20, 2013||$94,000|
|Application Support Specialist||Jpmorgan Chase & Co.||New York, NY||Sep 17, 2013||$94,000|
|Application Support Specialist||BP America Inc.||Chicago, IL||Sep 01, 2015||$90,000|
|Application Support Specialist||Tesla Motors, Inc.||Fremont, CA||Dec 09, 2016||$90,000 -
|Applications Support Specialist II||Liaison International LLC||Watertown Town, MA||Oct 26, 2016||$88,500 -
|Technical and Application Support Management Specialist II||ADP Technology Services, Inc.||Florham Park, NJ||Mar 15, 2016||$87,298 -
|Application Support Specialist||IBM India Private Limited||San Francisco, CA||Aug 24, 2014||$86,528 -
|Application Support Specialist||SONY DADC New Media Solutions, Inc.||Marina del Rey, CA||Feb 11, 2015||$86,000|
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A Day in The Life - Applications Engineer