Application Support Specialist Job Description

The Associate Application Support within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for Fraud Risk Applications which help in early Fraud detection, Filing Claims and Disputes for Chase customers.

The Application Support Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams. He or she will be responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms. The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, business acumen and the ability to assimilate information quickly, with focus on incident and problem management.
This role requires a wide variety of strengths and capabilities, including:


5+ years of hands-on experience in Production Support with multiple applications within an enterprise environment Must have supported distributed applications in an enterprise environment, and must have hands-on experience and/or in-depth knowledge of the following: Oracle, SQL, SQL Server, Unix, Java Experience working with scheduling tools like Autosys/Control-M is required 1-3 years' experience in cloud platform technologies (i.e. AWS, Kubernetes, etc.) Strong analytical & trouble shooting skills required, RCA, and general troubleshooting Experience with one of the Incident Management Tools (i.e. ServiceNow) Knowledge of Splunk, Dynatrace, Grafana, Prometheus is a plus Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Trimble Construction
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

Position Overview
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, service, and project management software. Some of the main responsibilities of this position include:
Assisting customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues Tracking and documenting customer support calls Developing solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use Keeping up with new software products and remaining current on product updates Understanding technical concepts and communicating them clearly to individuals with varied backgrounds and skill levels

Preferred Qualifications
Bachelor or Associate degree in business or other relevant disciplines Understanding of general business, accounting, and HR principles Demonstrated customer service and problem solving skills Excellent written and verbal communication skills Proficiency in Google Suite applications Basic SQL exposure

Primary locations include Oregon, Washington State, and Colorado; positions may be eligible for remote work.

Trimble offers great benefits such as a generous PTO package, paid healthcare, 401K, stock options, and education reimbursement. You can also take advantage of flexible schedules, wellness initiatives, volunteer opportunities, child care discounts, and employee resource networks to support a positive and inclusive work environment for all.

This posting allows you to express interest in a future opening in this area. Trimble People Experience staff will contact you with an invitation to interview as upcoming job postings become available.

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Q-Centrix is a leading healthcare information solutions provider with offices in Chicago and San Diego, plus more than 900 clinical experts working remotely in all 50 states. Our team of smart, ambitious, and fun-loving healthcare professionals are 100% focused on improving the quality of patient care at hospitals throughout the country.

The Support Application Specialist provides user training on Q-Centrix product applications and performs technical and application related support activities for clients and employees.

Essential Functions: Develop and maintain knowledge of Q-Centrix technology product applications including, installation, configuration, workflow, functionality, and troubleshooting. Effectively utilize reference documentation and other resources to learn product functionality and to investigate issues. Perform resolution of user-reported issues related to Q-Centrix product application and related systems and technology. Effectively utilize product documentation, general technical knowledge, troubleshooting processes, diagnostic tools and other resources to resolve user issues.Perform user training for Q-Centrix product applications. Also perform user training on other software applications and technology systems and tools, as needed.Participate in the creation, updating, and maintenance of training courseware and other user reference materials such as training videos, course outlines, and training/reference guides.Promote client and employee user satisfaction through excellent customer service. Consistently demonstrate responsiveness, proficiency, proactiveness, and interpersonal skills. Adhere to established procedures and protocols. Document actions and prescribed information in ticketing systems and other tools or applications.Develop technical support capabilities to assist with other support activities as needed.Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities-these may evolve right along with us!

Required Skills/Abilities:3 years of experience in technology user training and support. Background in troubleshooting software applications and technology systems. Client-facing communication skills. Teaching and presentation skills. Technical user support OR software application specialist/trainer experience required.

Preferred Education and Experience:Bachelor's degree in a relevant area. Health care technology experience is a plus.

Additional InformationSupervisory Responsibilities: None.Work environment/Physical Demands: Continuous sitting and fine manipulation.Travel Requirements: NoneWork Authorization: Legally able to work in the United States without sponsorship

At Q-Centrix, we hire people who love learning, value innovation, and believe in our mission and values to improve outcomes in healthcare. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

We employ people based on the needs of the business and the job, and their individual professional qualifications. Here's what does not impact our employment decisions: race, religious creed, religion, color, sex, sexual orientation, pregnancy, parental status, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, health, marital, civil union or domestic partnership status, or any status or characteristic protected by the laws or regulations in locations where we operate. If you are an individual with a qualified disability and you need accommodation during the interview process, please reach out to your recruiter.
We celebrate and embrace these differences and take pride in our commitment to being an equal opportunity team.