Full Job Description
The Associate Application Support within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for Fraud Risk Applications which help in early Fraud detection, Filing Claims and Disputes for Chase customers.
The Application Support Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams. He or she will be responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms. The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, business acumen and the ability to assimilate information quickly, with focus on incident and problem management.
This role requires a wide variety of strengths and capabilities, including:
5+ years of hands-on experience in Production Support with multiple applications within an enterprise environment
Must have supported distributed applications in an enterprise environment, and must have hands-on experience and/or in-depth knowledge of the following: Oracle, SQL, SQL Server, Unix, Java
Experience working with scheduling tools like Autosys/Control-M is required
1-3 years' experience in cloud platform technologies (i.e. AWS, Kubernetes, etc.)
Strong analytical & trouble shooting skills required, RCA, and general troubleshooting
Experience with one of the Incident Management Tools (i.e. ServiceNow)
Knowledge of Splunk, Dynatrace, Grafana, Prometheus is a plus
Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans