5 Application Support Specialist Resume Examples

Five Key Resume Tips For Writing An Application Support Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Application Support Specialist Resume

What Should Be Included In An Application Support Specialist Resume

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1. Add Contact Information To Your Application Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Application Support Specialist Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Application Support Specialist Resume Relevant Education Example #1
Bachelor's Degree In Computer Information Systems 2014 - 2016
DeVry University Oakbrook Terrace, IL
Application Support Specialist Resume Relevant Education Example #2
Bachelor's Degree In Management Information Systems 2014 - 2016
Northeastern University Boston, MA
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3. Next, Create An Application Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Application Support Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Application Support Skills

    The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

  • Procedures Skills

    Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Hardware Skills

    Hardware is the physical part attached to a computer or other similar devices. Components are the internal parts of hardware which include RAM, hard drives, motherboard, and so on. External hardware devices which include, keyboard, mouse, printer, and so on are known as peripherals. All of these together are called computer hardware.

  • End User Skills

Top Skills for an Application Support Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4. List Your Application Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Application Support Specialist
Gainesville Regional Utilities
  • Maintained hardware and software documentation.
  • Used tools like IPCONFIG, PING, IP release/renew, and configuring TCP/IP settings in assisting user issues.
  • Provided direct teaching instructions to Abbott customers for hardware troubleshooting.
  • Solved technical issues using existing knowledge of key technologies and methodical troubleshooting, and facilitate repair through existing partners.
  • Supported contractors and overseas clients with clinical trial administration and virtual desktop environments.

Work History Example # 2
Computer Support Technician
Teleperformance
  • Acted as IT support in order to ensure internet connectivity was successfully restored.
  • Helped to dispatch correct hardware to users with failed components Managed trouble ticket system and scheduling of appointments
  • Served as first point of contact for clients DSL support.
  • Helped customers troubleshoot issues with connectivity, images, and drivers on Window 7/8, Android and ChromeOS.
  • Provided extensive troubleshooting for DSL customers.

Work History Example # 3
Computer Consultant
Best Buy
  • Offered full-time position following outstanding efforts.
  • Provided technical support and repair to customer's hardware and Software, to include Antivirus configuration.
  • Maintained knowledge in troubleshooting hardware, software, peripherals, operating systems and internal/ external connections.
  • Diagnosed and repaired hardware/software related issues on various laptops and desktops.
  • Installed, modified, and made minor repairs on personal and business computers involving both hardware and software.

Work History Example # 4
Desktop Support Analyst
Siemens
  • Improved turnaround time of Enterprise Storage Group by automating repetitive system tasks using VB scripts on Windows 2003 servers.
  • Interpreted, and resolved all NOC issues: SAP, Sun and Windows.
  • Used Ghost to image multiple laptops/desktops simultaneously.
  • Diagnosed, troubleshot, and repaired problems on desktop computers and laptops.
  • Upgraded 3 migrations from Windows 95 to Windows 2000, Windows 2000 to Windows XP and Windows XP cat too.

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5. Highlight Your Application Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Application Support Specialist resume:

  1. Certified Network Computer Technician (CNCT)
  2. Certified Instrumentation Specialist (CIS)
  3. Certified Information Security Manager (CISM)
  4. Master Project Manager (MPM)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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