Research Summary. Below we've compiled a list of the most important skills for an application support specialist. We ranked the top skills based on the percentage of application support specialist resumes they appeared on. For example, 12.7% of application support specialist resumes contained application support as a skill. Let's find out what skills an application support specialist actually needs in order to be successful in the workplace.

  • The most common hard skill for an application support specialist is application support. 12.7% application support specialists have this skill on their resume.
  • The second most common hard skill for an application support specialist is customer service appearing on 10.5% of resumes. The third most common is troubleshoot on 6.8% of resumes.
  • Three common soft skills for an application support specialist are customer-service skills, listening skills and problem-solving skills.

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Below we've compiled a list of the most important skills for an application support specialist. We ranked the top skills based on the percentage of application support specialist resumes they appeared on. For example, 12.7% of application support specialist resumes contained application support as a skill. Let's find out what skills an application support specialist actually needs in order to be successful in the workplace.

15 Essential Application Support Specialist Skills For Your Resume And Career

1. Application Support

Here's how application support is used on application support specialist resumes:
  • Provided technical client service and custom application support in a fast paced and high volume support/ticketing/call center environment.
  • Provided desktop/desktop application support for lab personnel to aid in maintaining enterprise applications run under strict FDA regulations.
  • Authored new and/or maintained existing documentation on various procedures for the General Application Support Team and end-users.
  • Provided quality software application support for Computers Unlimited customers in the area of Inventory Management.
  • Selected to deliver outstanding customer service and application support to multiple office accounting firm.

2. Customer Service

Here's how customer service is used on application support specialist resumes:
  • Evaluate customer operations and recommend development of new product features, ensuring continuous quality and customer service.
  • Assisted Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.
  • Provided great customer service to local and international user for applications related issues and project development.
  • Provided excellent customer service and support to city employees concerning computer operation and software applications.
  • Work involves providing external customer service support for users of state-owned web applications.

3. Troubleshoot

Here's how troubleshoot is used on application support specialist resumes:
  • Analyze and troubleshoot complex loan servicing applications until resolved.
  • Monitor network performance and troubleshoot hardware/software problems.
  • Support, monitor, test and troubleshoot software and hardware problems pertaining to the Local Area Network in a Windows environment.
  • Analyzed, tested, troubleshoot, and evaluated existing network systems, to ensure networks operated correctly with minimal interruptions.
  • Monitored web servers and application servers to make sure they were always running efficiently and troubleshoot if they were not.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citi Jobs (66)
  2. Eli Lilly and Company Jobs (24)
  3. JPMorgan Chase & Co. Jobs (23)
  4. AT&T Jobs (12)
  5. Tesla Jobs (15)

4. Technical Support

Here's how technical support is used on application support specialist resumes:
  • Provided second level technical support for user system questions and issues and performed data resolution and maintenance for internal applications.
  • Assist second-level application technical support in investigating and resolving issues related to the EHRS and other clinical applications.
  • Provided technical support including systems set-up, integration, configuration management, upgrades, and technical consulting.
  • Provide Third-tier technical support and resolution of internal and external customers/users on auto-provisioning application problems.
  • Worked in 2nd level technical support group for a wireless telecommunications software company.

5. Java

Here's how java is used on application support specialist resumes:
  • Analyze programming language that the interface components are written in: Mostly Java and XPATH.
  • Support Java based route accounting system (RAS) & sales reporting applications.
  • Used and executed java programs.
  • Introduced and used reverse envineering tools for searching bugs and document functionality of Java and C++ codes.
  • Support in-house software written in C#, ASP.Net and Java by modifying source code.

6. Application Issues

Here's how application issues is used on application support specialist resumes:
  • Identified and learned appropriate software applications used and supported by the organization and created codes when necessary to resolve application issues.
  • Documented and resolved application issues by engaging directly with Go-Live Support Center specialists.
  • Provide assistance with application issues to determine resolutions.
  • Investigated application issues and customer-driven production problems.
  • Document all application issues and resolutions.

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7. HR

Here's how hr is used on application support specialist resumes:
  • Converted HR, Payroll, and Adverse Event systems to other products on more robust architectures.
  • Converted standard HR and payroll reports as part of migration to 2008 SQL server platform.
  • Transitioned to primary developer for HR and Payroll initiatives in 2007.
  • Installed ADP Horizon HR system.
  • Rescued Novell NetWare-based HR application after system failure during headquarters relocation.

8. Strong Problem-Solving

Here's how strong problem-solving is used on application support specialist resumes:
  • Exceeded call-handling goals, closing an average of 50 calls daily by utilizing strong problem-solving skills and knowledge base.

9. CRM

Here's how crm is used on application support specialist resumes:
  • Created CRM cases, took measures to resolve, and worked with supervisors, co-workers, and programmers to reach resolutions.
  • Input cases into PeopleSoft CRM that are hardware and software related issues to be resolved by desktop field technicians.
  • Utilized SAP and CRM ERP system for client database queries, call ticket processing and Service Level Agreement contracts.
  • Developed Access databases and reporting structure to maintain customer history extract from an end of life CRM system.
  • Develop marketing initiatives deployed by sales team and provide analysis of effectiveness through the CRM software.

Application Support Specialist Jobs

10. Payroll

Here's how payroll is used on application support specialist resumes:
  • Provided telephone support using an Access and SQL based program which entailed working closely with the accounting and payroll dept.
  • Provide Payroll, software, and technical phone support to an assigned client base through telephone, chat and/or email.
  • Assisted Human Resources, Payroll, Admissions, Patient Accounts, Medical Staff office data entry.
  • Defined element and input values for the payroll tables to feed the initial financial balances.
  • Job duties included assisting various clients from various states with all aspects of payroll processing.

11. Management System

Here's how management system is used on application support specialist resumes:
  • Provided effective system administration for a financial and practice management system at a top Michigan-based law firm.
  • Managed project implementation of new fraud management system, Revenue assurance application deployed by vendors.
  • Established configuration management system, library of departmental documentation and setup departmental computer lab.
  • Hosted training for new and seasonal temporary users on document management systems.
  • Acted as subject matter expert to support projects impacting inventory management system.

12. User Acceptance

Here's how user acceptance is used on application support specialist resumes:
  • Coordinated User Acceptance Testing (UAT) and Software Quality Assurance (SQA) Testing as required by the project/task/ticket.
  • Conducted IT and user acceptance tests (UAT) to build user friendly application systems.
  • Supported New Business Conversion testing activities; System Integration and User Acceptance testing.
  • Guided user acceptance testing efforts as well as trained business units as required.
  • Coordinated New Business Start-Up Testing, System Integration and User Acceptance testing.

13. Customer Support

Here's how customer support is used on application support specialist resumes:
  • Identify and monitor metrics that would assist the customer support organization in increasing customer satisfaction.
  • Provided internal customer support for newly-developed system consolidation software (BSOMS) and account conversion.
  • Provide connectivity educational material to corporate training for both customer support and sales
  • Managed customer support of monthly payments explanations and reconciliation process.
  • Provide remote software/customer support for internal and external clients.

14. Production Environment

Here's how production environment is used on application support specialist resumes:
  • Interacted daily with programming team, developing, testing, and implementing improvements in production environment and troubleshooting production problems.
  • Manage thoughtful implementation of fixes/patches/upgrades through evaluation, testing, and roll-out of updates into the production environment.
  • Monitor the performance of newly imported configurations in the production environment to confirm desired behavior.
  • Developed and managed schedules for production environment maintenance of hardware and software.
  • Managed changes and updated production environment to ensure safe installations.

15. Customer Satisfaction

Here's how customer satisfaction is used on application support specialist resumes:
  • Prioritized time to complete assigned tasks weekly while maintaining a focus on productivity and customer satisfaction.
  • Researched and resolved complex database errors, earning consistently high rates of customer satisfaction.
  • Resolved technical issues escalated from client properties and assured customer satisfaction with resolutions.
  • Coordinated support for hardware and software problems through resolution to ensure customer satisfaction.
  • Utilized strong communication, organizational and documentation skills to increase customer satisfaction
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The eight most common skills based on Application Support Specialist resumes in 2023.

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List Of Skills To Add To Your Application Support Specialist Resume

According to recent trends, the most relevant application support specialist Resume Keywords for your resume are:

  • Application Support
  • Customer Service
  • Troubleshoot
  • Technical Support
  • Java
  • Application Issues
  • HR
  • Strong Problem-Solving
  • CRM
  • Payroll
  • Management System
  • User Acceptance
  • Customer Support
  • Production Environment
  • Customer Satisfaction
  • User Support
  • Software Applications
  • SharePoint
  • PC
  • SQL Server
  • Unix
  • Linux
  • Web Application
  • Strong Analytical
  • Clinical Data
  • EMR
  • Level Support
  • Remedy
  • QA
  • Software Issues
  • Oracle Sql
  • Windows Server
  • Technical Issues
  • Software Support
  • PL/SQL
  • Salesforce
  • Excellent Interpersonal
  • Debugging
  • Help-Desk Support
  • EHR
  • SLA
  • ERP
  • Technical Troubleshooting
  • Customer Issues
  • Technical Documentation
  • User Training
  • Problem Resolution
  • HTML
  • Training Materials

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Online Courses For Application Support Specialists

One of the best ways to acquire the skills needed to be an application support specialist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since application support specialists benefit from having skills like application support, customer service, and troubleshoot, we found courses that will help you improve these skills.

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1. Technical Support Fundamentals

coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

See More on Coursera

2. Introduction to Technical Support

coursera

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

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3. Technical Support Case Studies and Capstone

coursera

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

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4. The Critical Role of IT Support Staff in Healthcare

coursera

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact...

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5. IBM Technical Support

coursera

Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6...

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6. IT Support Technical Skills Bootcamp

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Hands-on Technical skills for IT Support Professionals...

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7. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

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Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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8. IT Support Technical Skills Helpdesk

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Hands-on Technical skills for IT Support Learners...

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9. PL/SQL by Example - Beginner to Advanced PL/SQL

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Using PL/SQL learn how to combine the efficiency of SQL & Procedural Language(PL) to build a powerful PL/SQL Application...

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10. Complete IT Support Specialist Course: IT Foundations

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4.3
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IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

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11. Customer Service & Support For Customer Service Executives

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4.5
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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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12. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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13. Customizing AppGini web applications

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Extend what your AppGini web applications can do. Learn the fine details of tailoring the generated code efficiently...

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14. Windows Server 2019: Active Directory, GPO, R. Server Access

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Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...

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15. IT Support and Service Desk jobs -Crash Course for Beginners

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Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...

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16. Oracle PL/SQL Fundamentals vol. I & II

udemy
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A complete introduction to PL/SQL database programming language...

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17. IT & Technical Support Guide to Helpdesk, Desktop & Servers

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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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18. SQL Programming and MySQL

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Learn SQL Programming with MySQL Database from scratch. SQL Commands, Functions, Expressions, Joins, Procedures, Views...

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19. Technical Support Basics for Everyone

edX (Global)

According to Indeed.com in August 2022, the average annual salary for Technical Support is $51,758, though it can go considerably higher. The need for technology is constantly growing, as is the job market for tech support professionals. In this course you’ll get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. To help you with moving into the field, the course...

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20. Technical Support Case Studies Capstone

edX (Global)

In this Capstone, you will demonstrate your ability to perform in an Information Technology (IT) Support role by applying your new knowledge to real-world situations. You will practice analyzing user help requests and troubleshooting various issues that a Tech Support role would encounter. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing – all areas with which a tech support role interacts regularly. You'll also showcase your knowledge and...

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