FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Application Support Specialist

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Application Support Specialist Skills

Below we've compiled a list of the most important skills for an Application Support Specialist. We ranked the top skills based on the percentage of Application Support Specialist resumes they appeared on. For example, 8.4% of Application Support Specialist resumes contained Technical Support as a skill. Let's find out what skills an Application Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for an Application Support Specialist:

1. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Application Support Specialist jobs:
  • Worked in 2nd level technical support group for a wireless telecommunications software company.
  • Assisted in documenting management processes Provided technical support for hardware/software configurations and applications.
  • Project management role of technical support lead and for all application implementations.
  • Provided technical support and troubleshooting for a variety of financial applications.
  • Provided front-line telephone and on-site diagnostic and technical support.
  • Performed technical support functions including installation of hardware and software, imaging and configuring of PC's, writing application documentation.
  • Serve as primary administrator, developer, trainer, and technical support for UTA's document imaging/management system, ImageNow.
  • Contract technical support for all corporate and customers on all desktop, database, hardware and software systems.
  • Provided technical support as Tier I / Tier II for various AT&T applications and systems.
  • Provided Level 3 technical support for tax software used by major corporations and fortune 500 companies.
  • Provide excellent technical support for Hunt and Fish Vendors needing assistance with their terminals and printers.
  • Provide technical support and set up customers to web-based customer portal and FTP sites.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support to company employees and implement new software programs.
  • Provided technical support to customers via e-mail and telephone.
  • Reach out to software technical support as needed.
  • Provided technical support via e-mail and phone.
  • Provided constant technical support for applications to ensure optimal durability and reliability Investigated and resolved technical operational issues of the applications.
  • Work closely with vendors' technical support to resolve escalated issues Perform other duties as required.
  • Provided analytical and technical support for the hedge fund.

Show More

13 Technical Support Jobs

No jobs at selected location

2. Pl/Sql

demand arrow
high Demand
Here's how Pl/Sql is used in Application Support Specialist jobs:
  • Designed and developed modifications/enhancements to canned Oracle 11i reports utilizing PL/SQL and Reports Builder.
  • Worked on code modifications for the Distributor Profile, a CoorsNet application, in PL/SQL.
  • Researched and updated code using PL/SQL.

Show More

3. Clinical Trials

demand arrow
high Demand

4. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Application Support Specialist jobs:
  • Assisted Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.
  • Evaluate customer operations and recommend development of new product features, ensuring continuous quality and customer service.
  • Provided great customer service to local and international user for applications related issues and project development.
  • Provide outstanding customer service to all stakeholders and maintain open and collaborative communication.
  • Delivered superior levels of customer service via telephone support and in-office visits.
  • Provide user support and customer service on company-supported computer applications and platforms.
  • Recognized by Government lead for exceptional attention to detail, customer service, oral communication, and problem solving skills.
  • Collaborate with information systems team members to design, implement, and maintain a comprehensive customer service request management system.
  • Resolve all technical issues related to the product utilizing excellent customer service, problem solving and technical thinking/reasoning skills.
  • Maintain active communication between the various IS employees to ensure information flow and customer service meets expected levels.
  • Provided a high level of customer service as key go to guy for both internal and external constituents.
  • Assume ownership of escalated customer service issues related to people, technology or processes.
  • Provided customer service to Lincoln Technical campus and online students across the country.
  • Provided customer service, including responding and resolving client problems with computer software.
  • Provide superior customer service and oversee all customer issues to completion.
  • Provided excellent telephone support and customer service to 27 banks.
  • Provide excellent Customer service experience to clients.
  • Verified information and reset password for users Addressed customer service inquiries in a timely and accurate fashion.
  • Major duties related to this position included: Business Analysis Customer Service Operation Management
  • Full Time - 40 Hours per week) Delivering Customer Service and training for Clients in multiple states.

Show More

6 Customer Service Jobs

No jobs at selected location

5. Application Support

demand arrow
high Demand
Here's how Application Support is used in Application Support Specialist jobs:
  • Provided quality software application support for Computers Unlimited customers in the area of Inventory Management.
  • Developed support procedures and created documentation for the on-boarding of new application support.
  • Provide second level application support and resolved customer issues.
  • Contributed to Release Management Meetings from application support perspective.
  • Provided application support for customers worldwide.
  • Participated in an on-call rotation, providing 24 by 7 application Support of clients' production systems 5.
  • Hired and managed (boss was laid off) 2 Application Support staff.
  • Provided tier 2 and 3 level application support for the assigned clinical areas.
  • Provide application support to Harvard Business School (HBS) Executive Education.
  • Serve as Tier II Application Support Analyst for 17 proprietary financial applications.
  • Assist with other Application Support tasks outside of Synergy as needed.
  • Supported 1,100 users in over 55 bank branches in application support.
  • Provide Tier I and II proprietary CCT application support.
  • Worked as a Tier2 Application Support Specialist.
  • Team Lead of Application Support Group.
  • Provide application support for new and existing customers Conduct regular Application testing in scrum-based, Agile environment with bi-weekly software releases.
  • Provide application support for document imaging and report archiving software to internal clients.
  • Provide 2nd level interface/application support for end-users for mid-size and large medical groups that are within all modules of Meditech.
  • Worked with application support teams to resolve abends.
  • Provide application support for Volkswagen Group Finanz Financial Software Install and support database servers; troubleshooting and maintaining databases

Show More

66 Application Support Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary

6. Web Application

demand arrow
high Demand
Here's how Web Application is used in Application Support Specialist jobs:
  • Design custom web applications and advise management on the suitability of off-the-shelf programs.
  • Work involves providing external customer service support for users of state-owned web applications.
  • Developed and supported existing internal web applications using web-standards and Microsoft technologies.
  • Assisted team members with development and organization of web applications.
  • Develop and design department web applications using ASP.net technology.
  • Configured web application servers, that includes installation of Red hat Linux, Apache web server, MySQL database, PHP.
  • Served as technical support for hundreds of end users in several countries with custom web applications.
  • Perform Shake Outs (functional testing) for specified Web applications.
  • Point person for notification and escalation of all Web application issues.
  • Created All the ASP.NET web forms within the web application.
  • Created web applications and provided content for e-commerce.
  • Managed My License Office Web application.
  • Created the DHSS Helpdesk tracking system in PHP, the first internally developed web application at DHSS.
  • Provide SQL cluster configuration and testing; resolve web application issues relating to failover.
  • Web application developed using C# .NET.
  • Utilized Macromedia Dreamweaver, Fireworks, Flash for development of interfaces to web applications in Lotus Notes/Domino.
  • End user support for all Intervolve products MySQL DB troubleshooting Java application server support (Tomcat, Prometheus) Web Application deployment

Show More

7. Troubleshoot

demand arrow
high Demand
Here's how Troubleshoot is used in Application Support Specialist jobs:
  • Provide Cisco VoIP troubleshooting, support and administration to ensure there is no interruption to critical business operations.
  • Assist operational employees in troubleshooting and resolution of highly complex problems.
  • Support, monitor, test and troubleshoot software and hardware problems pertaining to the Local Area Network in a Windows environment.
  • Assist with troubleshooting, system configuration, and technical content support for Desktop Support Technicians, Application Analysts and Project Managers.
  • Decreased amount of incidents raised by 20% by improving online documentation, developing and maintaining troubleshooting guides.
  • Leveraged outstanding diagnostic and troubleshooting skills to achieve goals of the program in an SLA-based environment.
  • Used strong Windows and hardware troubleshooting skills to isolate problems and generate Root Cause Analysis reports.
  • Helped to troubleshoot and fix hardware, OS, and software problems in person and remotely.
  • Provide troubleshooting support working with API 3rd party applications that is integrated with AMEX software.
  • Coordinate and lead WebEx meetings for deep-dive troubleshooting of client reported production issues and bugs.
  • Provide technical support for clients such as troubleshooting client issues connecting to the systems.
  • Identify and troubleshoot issues pertaining to payroll processing, custom transmissions, and reporting.
  • Analyze hardware and software issues affecting system users, troubleshoot and prioritize these issues.
  • Install software, creates and modify user IDs, test and troubleshoot equipment.
  • Analyze, troubleshoot and resolve system hardware, software and networking issues.
  • Assessed hardware, software, and design troubleshooting procedures.
  • Use SQL DML to troubleshoot 85% of tickets by creating ad hoc queries, joins and existing database servers.
  • Performed application installs, hardware and software upgrades, system troubleshooting, and security maintenance.
  • Contributed to the knowledge base by evaluating and approving updates to troubleshooting SOPs.
  • Provided trading support for client interface via Bloomberg gateway Troubleshooting of application and network layered effects Maintained Trading systems clients connections.

Show More

3 Troubleshoot Jobs

No jobs at selected location

8. Remote Access

demand arrow
high Demand
Here's how Remote Access is used in Application Support Specialist jobs:
  • Install and repair software for Windows, MAC OS, and VDI platforms via remote access.
  • Installed offline version of application on all auditor laptops in-person and via remote access.
  • Participated in iPad and iPhone setup and troubleshooting and other remote access tools.
  • Support requests entered via problem management tickets including: e-mail, voicemail, walk-in and remote access.

Show More

9. PCS

demand arrow
high Demand
Here's how PCS is used in Application Support Specialist jobs:
  • Configured new PCs appropriately as required.
  • Track, maintain, and support hardware and software on 200 PCs of various configurations for the Engineering Department.
  • Support, troubleshoot, upgrade, and repair PCs, printers, and label printers.
  • Migrated from Windows XP to Windows 7; imaged PCs and laptops with SCCM/Windows AIK.
  • Assisted and/or trained users with PC applications, and reconfigured PCs as necessary.
  • Set up and installation of new PCs at branch locations.
  • Assisted in migration of PCs to new Active Directory Domain.
  • Provided application support for Managed Care organization 120+ desktop PCs.
  • Certified as CBORD Odyssey PCS system administrator
  • Upgraded hardware on older model PCs/laptops.
  • Deployed PCs to new users.
  • Maintain Servers, PCs, routers, switches.
  • Back up Data and Image PCs using Symantec Ghost.
  • Monitored SQL, DPCS and Citrix servers.
  • Upgraded PCs, including CPUs, Memory Modules, CD Drives, Hard Drives, and Video Cards.
  • Replace [ ] PCs & laptops with Win XP PRO Workstations, PCs & laptops whenever possible.

Show More

10. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Application Support Specialist jobs:
  • Supported firm upgrade from Windows XP to Windows 7 and Office 2003 to Office 2010, including desk-side support.
  • Rolled out new desktop hardware and upgraded the entire firm from Windows NT to Windows XP.
  • Experience supporting different issues and how to questions in Windows XP and Vista.
  • Performed upgrades of laptops from Windows XP to Windows 7.
  • Worked on Sun, HP, and IBM UNIX servers as well as users Windows XP computers.
  • Created Windows XP and Vista VMware images for the application testing department.
  • Work with Windows XP/Office XP Exchange/Outlook [ ] Troubleshoot TCP/IP, DNS, and DHCP.

Show More

11. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Application Support Specialist jobs:
  • Lead Windows Systems Administrator responsible for implementing/configuring and maintaining Windows servers in an Active Directory Domain.
  • Provide general user administration for internal users using Active Directory and Microsoft Exchange.
  • Created/granted and disabled user s Active Directory accounts using Microsoft Management Console.
  • Supported and administered Windows 2003 server environment with Active Directory.
  • Maintain security and rights management through Active Directory.
  • Set up Active Directory user/computer/printer accounts.
  • Assist and supporting Active Directory, Exchange Server, and DNS, DHCP for users of the corporation.
  • Assisted Human Resources upon request to ensure terminated or suspended employees accounts were disabled in Active Directory.
  • Used Active Directory and Microsoft Exchange to create, delete and monitor users and groups.
  • Reset passwords, create, add/update user information and accounts via Active Directory.
  • Create new Active Directory folder permission groups and new EFS shared folders.
  • Worked with Active Directory to ensure permissions for users in multiple groups.
  • Automated Active Directory process for updating employee records and user groups.
  • Assigned users and computers to proper groups in Active Directory.
  • Maintained active directory for the domain and server updates.
  • Reset passwords in Active Directory for end-users.
  • Experienced with * Window 2k, 2k3, & 2k8 Active Directory.
  • Organized Active Directory: provision accounts, moved OUs, added and removed users and groups.
  • Provisioned user roles and assigned relative application access privileges in Active Directory.. Participates in VISIO flowchart documentation for custom applications.
  • Administered and supported enterprise applications, including Active Directory, SAP, Documentum EDMS and Labware LIMS.

Show More

12. User Accounts

demand arrow
high Demand
Here's how User Accounts is used in Application Support Specialist jobs:
  • Create and termination of user accounts based on user setup/termination process.
  • Administered and managed computer and user accounts using Active Directory.
  • Maintained SecurID database user accounts.
  • Managed Windows Active Directory and UNIX user accounts, created/managed groups, changed passwords, and updated account information.
  • Managed user account, unlocked user accounts, reset password, and granted privileges.
  • Utilized Active Directory Group Policy to maintain user accounts and access rights.
  • Created Oracle user accounts and Portal user accounts and reset passwords.
  • Create user accounts and give permissions based on role.
  • Create new user accounts and provide RSA/SecurID management.
  • Set up new user accounts.
  • Provide access and log-in support (IDs/login, passwords, and user accounts) functionality as needed for.
  • Set up user accounts on NT, Windows 2000x and UNIX servers Conduct administrative procedures on Servers.
  • Established and managed user accounts, migrated data and users between sites.Restablished customersaccounts for billings necessary.

Show More

13. Setup

demand arrow
high Demand
Here's how Setup is used in Application Support Specialist jobs:
  • Established configuration management system, library of departmental documentation and setup departmental computer lab.
  • Identified hardware requirements for new application setup in QA environments.
  • Contributed to defining financial setups for Purchasing and AP
  • Assisted customers with troubleshooting, configuring and the setup of accounting processes utilizing the Viewpoint Construction Software.
  • Managed various IT projects, such as system inventory, staff moves, and new office/site setups.
  • Confer with staff, users, and management to establish requirements for new system setups or modifications.
  • Make jobs, setup schedules, check schedule after team member sets it up.
  • Assist and research user access, passwords, and setup through administrative access tools.
  • Provided remote support for new TT trader setup and gateway connection troubleshooting.
  • Assist with conference room setups as needed.
  • Install, setup, repair computers.
  • completed setup and configure AppDynamics for monitoring of production network transactions.
  • Performed many Lenovo PC builds, configurations, systems setups software and hardware, wireless access.
  • Worked with EDI department to setup vendors and troubleshoot any incorrect ship to codes.
  • Worked with file transfer protocol software to setup folders that archived client files.
  • Managed implementation of software upgrades, including pre- and post-upgrade setup functions.
  • Trouble Shoot current issues regarding Application Generation and Application Packet Setup.
  • Worked with vendors to setup site to site video conferencing.
  • Utilized the Gentran 400 translator to create and maintain EDI setups and transactions.
  • Created Visio diagrams of our workflow processes for new employee setup and data workflow.

Show More

14. End User

demand arrow
high Demand
Here's how End User is used in Application Support Specialist jobs:
  • Provided daily analysis from BI interactive dashboards assisting end user community to validate system functionality.
  • Provided application support to clinical, billing and administrative end users.
  • Interacted with all levels of the end users (from Executive to Staff) to address specialized and/or emergency requests.
  • Worked E-mail and phone support requests in order to support over 25,000 end users (internal and external.)
  • Support to end users in the organization about how to use various types of software programs efficiently and effectively.
  • Served as liaison, conveying information and problem solving with department heads, programmers, and end users.
  • Support end users in all phases of production, including MHS, printers, and hardware.
  • Resolved end user issues via face-to-face, email and phone services to government client base.
  • Provide end user support determine nature of the problem and extent of support needed.
  • Provided application support to several thousand end users worldwide for Department of State.
  • Conduct classroom based training sessions for end users, administrators, and management.
  • Ensured that end user captured MU measures and managed MU compliance reports.
  • Provided software and hardware support for 1500 end users using Windows 95.
  • Provide ongoing support all end users in Applications and process.
  • Managed over 50 Disaster Recoveries for end user applications.
  • Provided training for end users and new team members.
  • Utilized Remote Desktop for End User Troubleshooting.
  • Provided end user training for financials, order processing, purchasing, inventory, sales, and warehouse management database modules.
  • Provide support for iLearning program and suggest training opportunities for end users.
  • Research, design, develop, modify and convert Oasis software) Liaison between end users and management Crystal Reports develop experience

Show More

28 End User Jobs

No jobs at selected location

15. Hardware Issues

demand arrow
average Demand
Here's how Hardware Issues is used in Application Support Specialist jobs:
  • Diagnosed hardware issues, which results in the client sending hardware in, or an on-sight call created for repair/replacement.
  • Assist employees remotely with their information systems and hardware issues.

Show More

16. Software Applications

demand arrow
average Demand
Here's how Software Applications is used in Application Support Specialist jobs:
  • Identified and learned appropriate software applications used and supported by the organization and created codes when necessary to resolve application issues.
  • Provided technical, functional, and strategic support to business areas regarding numerous key organizational or department software applications.
  • Provide assistance, problem solving, and technical information to internal/external customers regarding the use of software applications.
  • Provided various technical support services for the company's software applications, including problem analysis and resolution.
  • Provided excellent customer service and support to city employees concerning computer operation and software applications.
  • Develop and support training environment and documentation for new software applications and systems.
  • Performed analysis and troubleshooting of critical loan servicing financial software applications.
  • Answered specific software questions, including training customers on software applications.
  • Installed and maintained software applications utilized in Health Plan operations.
  • Design and deliver training to the end user on new and existing software applications and company-provided technology.
  • Operate, Administer and Maintain (OA&M) software applications in a 24x7 production environment.
  • Provide basic troubleshooting support to 250+ employees working with 70+ basic and industry specific software applications.
  • Provide support for all activities associated with the implementation of PC-based, Client-Server software applications.
  • Managed various software applications and report errors to outside hosting vendors such as ADP.
  • Work with Development Team to implement new software applications and updates to existing database.
  • Provided tier I and II support for an array of mortgage software applications.
  • Installed and maintained network equipment, user workstations and office software applications.
  • Analyze, troubleshoot and debug issues related to software applications.
  • Provide support for all district software applications.
  • Position required providing technical support and training of several readiness software applications for Navy personnel.

Show More

3 Software Applications Jobs

No jobs at selected location

17. Unix

demand arrow
average Demand
Here's how Unix is used in Application Support Specialist jobs:
  • Write many UNIX shell and Perl scripts that are responsible for automating cleanup of file systems throughout T-Mobile's entire network.
  • Researched system problems for potential solutions utilizing SQL, UNIX and other error tracking tools to resolve issues.
  • Selected, updated, and deleted records in the database through SSH-Secure-Client by running UNIX and SQL scripts
  • Developed job aids to assist in providing support and assisted other employees with providing UNIX support.
  • Have extensive knowledge and experience with Unix Shell Scripts, command line, FTP, etc.
  • Set up and troubleshot TIBCO Rendezvous and TIBCO FTL related issues on Unix servers.
  • Implement on Windows Desktops, Windows web servers, and UNIX database servers.
  • Worked closely using UNIX, SQL and ace to provide top-level customer support.
  • Worked closely with clients, UNIX and Windows Engineers to resolve technical issues.
  • Reviewed UNIX and NT systems for AT&T specific compliance requirements.
  • Monitored status of NT, UNIX and XP servers.
  • Worked with Unix SA/DBA and Development to resolve issues.
  • Modified programming scripts in UNIX shell whenever applicable.
  • Created and maintained Samba services for pc clients to mount UNIX server shares for software and project data.
  • Lead UNIX and Windows Server System Administrator; Administrator responsibilities for VMWare.
  • Reconciled and adjusted credit card payments and lockbox payments in UNIX.
  • Experience in supporting Finacle banking applications in a UNIX environment.
  • Deploy applications developed by framework in Websphere, Web Logic, JBOSS on UNIX (Solari, RHL, etc.)
  • Developed Backup and Archiving strategy using Vertitas Netbackup on the division's first Unix based server
  • Created, motified crontab files and scripts on UNIX servers.

Show More

7 Unix Jobs

No jobs at selected location

18. SQL

demand arrow
average Demand
Here's how SQL is used in Application Support Specialist jobs:
  • Installed and configured Installation, configuration & administration of SQL Server 2000/2005 clusters and processes including process monitoring and database administration.
  • Configured Microsoft SQL and Pervasive SQL database environments.
  • Assisted users by providing custom SQL reports, running database updates, and helping with system access and user account changes.
  • Involved in designing and developing SQL tables, SQL stored procedures and SQL queries for accessing product data from SQL database.
  • Created stored procedures, tables and views in the SQL database used in the data layer of the website.
  • Involved in creating the data access components to retrieve data from SQL server for the WCF service.
  • Converted standard HR and payroll reports as part of migration to 2008 SQL server platform.
  • Set up extensive synchronization with E RP System using SQL Server Integration Services.
  • Develop and deploy fraud transaction screening rules and methodologies through SQL statements.
  • Utilized Hyperion EssBase and MS SQL Server applications to provide financial reports.
  • Supported database applications (ORACLE and Microsoft SQL Server).
  • Use SQL to update data in production and test environments.
  • Used ADO.NET objects to access data from SQL server.
  • Coordinated with vendors to update SQL and the application.
  • Used ADO.NET to connect to SQL database.
  • Created SQL/My SQL database Architecture documents.
  • Use SQL queries to pull data or change data from TOAD tables.
  • Provided Production Support of Retail Billing / Customer Billing applications on Unix, SQL, Informix environments.
  • Worked with DBAs to update SQL systems using SQLSM 2008R2.
  • Support Deltek Time and Expense applications Create Users within the MSSQL database

Show More

11 SQL Jobs

No jobs at selected location

19. Training Programs

demand arrow
average Demand
Here's how Training Programs is used in Application Support Specialist jobs:
  • Developed and presented a variety of training programs for custom applications.
  • Developed educational materials and training programs regarding electronic documentation.
  • Evaluated the efficacy of internal and external employee training programs to ensure that the training supports the organizations strategic business goals.
  • Oversee schedules for all customer training programs while complying with specified business requirements.
  • Design, create, and conduct training programs and complementary manuals.
  • Suggest additional/updated training programs Provide training to improve user knowledge of system operation

Show More

1 Training Programs Jobs

No jobs at selected location

20. Management System

demand arrow
average Demand
Here's how Management System is used in Application Support Specialist jobs:
  • Provided effective system administration for a financial and practice management system at a top Michigan-based law firm.
  • Managed project implementation of new fraud management system, Revenue assurance application deployed by vendors.
  • Hosted training for new and seasonal temporary users on document management systems.
  • Provided support to legacy management systems to user communities.
  • Provided administrative support for learning management system.
  • Investigate and resolve interface problems with other systems including practice management systems, labs, or other diagnostic systems.
  • Install and configure ProSight Portfolios, a portfolio management application and Lawson PSA, a project management system.
  • Developed and wrote procedures/manuals for the installation, use, and problem solving of the Casino Management System.
  • Installed software, made repairs, upgrades and configured network and security management systems.
  • Logged daily first or second level matters and documented solutions through task management system.
  • Collaborated with Lab personnel to implement a new Laboratory Management System (LIMS).
  • Maintained Documents Management system (Hummingbird) which is used by entire company.
  • Increased the level of collaboration using Office 365/Learning Management System by 50%.
  • Created a Student and Administrator Guide for the Hilton University Learning Management System.
  • Research, integrate, and deploy new management systems.
  • Customize document management system to meet requirements such as workflows, users / department access permissions for global business units.
  • Created Portal database schemas within Oracle 10gR2 Client for Clinical Trial Management Systems (CTMS).
  • Optimized the LIMS Laboratory Management System by using barcodes for sample data entry.
  • Conducted Printers Management Systems and Hagen OA Software Training Seminars at Client's Facility and PrintCafe/Hagen's Minneapolis location.
  • Web Content Updater (2011-2013) Updated and maintained content on department webpages on Brown webpage using in-house Content Management System.

Show More

3 Management System Jobs

No jobs at selected location

21. Citrix

demand arrow
average Demand
Here's how Citrix is used in Application Support Specialist jobs:
  • Published application in Citrix environment, providing centralized management of certain apps, also for creative work around solutions.
  • Executed daily server connectivity checks using Remote Desktop Connection application, PC Anywhere and Citrix applications.
  • Provided guidance on suggested business software and worked towards implementation in Citrix environment.
  • Facilitate the enterprise transition to a Citrix virtual desktop environment.
  • Assisted with troubleshooting COTS and GOTS applications Managed CITRIX, Web Access, and Internet Explorer configurations and servers.
  • Provided technical support for railroad service companies using Citrix based web applications, via phone support and email.
  • Support desktop applications such as CALT; SERTS; SERVIS, TeamMate/Citrix; Active Directory and EIDM.
  • Implemented Citrix Password Manager to allow for single sign on for all doctor accounts.
  • Supported Microsoft Office Applications, browsers, operating systems, Citrix and VPN Clients.
  • Provided Citrix farm design, as well as planning for overall client environments.
  • Use Monitoring Tools Citrix, Oracle, Linux and UNIX.
  • Help with issues regarding the ASP site, Citrix Server, etc.
  • Provided support for the Citrix Metaframe upgrade, Active Directory and Group Policy, as well as CRT in-house applications.
  • Solved problems involving remote connectivity (VPN, Citrix, Terminal Server, Outlook Web Access, Logmein).
  • Manage Citrix Server Farm deploying stable, scalable, and secure end to end delivery of enterprise applications globally.
  • Supported DOCS Open, NetManage Ecco Pro 4.01 (address book/calendar package), Citrix, Elite.
  • Used Citrix XenApp and VMware to access client's servers located in Atlanta Data center and on-site.
  • Perform routine system admin duties for VMware Virtual environment, Citrix environment and Active Directory.
  • Worked with Citrix Meta Frame and Citrix Clients.
  • Supported Citrix Metaframe, Netware server and Microsoft Exchange 2000.

Show More

22. Suite

demand arrow
average Demand
Here's how Suite is used in Application Support Specialist jobs:
  • Assisted techs and remote desktop users working with MS Windows 95/98 suite of products regarding usage and installation.
  • Trained administrative staff on Microsoft Office suite - Outlook, Word, Excel, PowerPoint, and Access.
  • Provided company-wide training and task specific user help as needed (Microsoft Office Suite & AS400).
  • Utilized Oracle Application Testing Suite to thoroughly test the application's basic / advanced functionality and procedures.
  • Focus on explaining and deploying an ITIL Change Management system using Microsoft System Center Suite.
  • Used Accenture specific tools like Service Management Suite (SMS) to enable smooth transition.
  • Provide one-on-one instruction of MS Office 2010 software suite for CFTC employees.
  • Lead application support specialist responsible for troubleshooting and training on Landmark suite.
  • Configure all software packages and application suites with use scripts.
  • Support of Microsoft Office 365 and 2013 Professional suites.
  • Conduct ongoing product testing for new releases of SuitePoint!
  • Trained Investment Executives on the Microsoft Office suite.
  • Experienced with Landmark and PetroSys application suites.
  • Oriented and instructed new Application Suite clients.
  • Used Microsoft Office suite daily.
  • Support Windows XP, MS Outlook, and MS Office suite.
  • Provided technical support to customers and internal users on MS office, Lotus smart suite, Quattro pro and Win 9X/NT.
  • Implemented and maintained Robot suite of products to automate iSeries schedules, eliminating night shift positions.
  • Involved in Installation, Configuration and Administration of Documentum Content suite 6.0/6.7SP1, Trackwise Team Access and Java based COTS Applications.
  • Help desk analyst and resident quant for Sungard Energy System's suite of trading and risk management software.

Show More

23. Sharepoint

demand arrow
average Demand
Here's how Sharepoint is used in Application Support Specialist jobs:
  • Created documentation for SharePoint end user and administrative reference.
  • Developed SharePoint sub sites for Document Management Testing Center.
  • Developed and maintained troubling shooting documentation on SharePoint.
  • Created documentation for SharePoint training purposes.
  • Assisted in designing, creating, and implementing a SharePoint site for the Office of Data and Technology (ODT).
  • Designed and drafted detailed technical and troubleshooting guide for SharePoint application; used SharePoint to track asset manager's pipeline deals.
  • Expanded knowledge base moving toward SharePoint 2010, farms, SQL improvements, PowerShell scripts.
  • Manage Department SharePoint link (Manage department calendar, update and add process documentations).
  • Approved by Business and currently use monthly by the team, uploaded to SharePoint site.
  • Maintained and implemented new functionality to company's Business Portal (SharePoint).
  • Edited and posted knowledge base documentation and to SharePoint portal.
  • Managed and maintained various websites and wikis, including SharePoint.
  • Create and configure SharePoint sites and accounts for clients.
  • Maintained user accounts and files for SharePoint sites.
  • Reported application conflicts via Microsoft Sharepoint website to management, who provided the information to the system administration team.
  • Maintain current industry knowledge of development concepts, best practices and procedures for SharePoint solutions
  • Developed an extensive experience with SharePoint, Intel based desktop technologies and responding to customers' inquiry in a timely manner.
  • Handle Microsoft Federal/Dedicated SDEs/tickets dealing with SharePoint, Exchange, OCS, LiveMeeting and Identity/Provision servers.
  • Supported business users in day to day operations in Kronos, WolfePak, SharePoint, Dynamics AX, QuickBooks and Fleetwave.
  • Document process flows of specified activities Work with networking staff to resolve server and other issues Monitor SharePoint trends (e.g.

Show More

24. Helpdesk

demand arrow
average Demand
Here's how Helpdesk is used in Application Support Specialist jobs:
  • Develop standard operating procedures for helpdesk staff and conduct training sessions on troubleshooting techniques.
  • Coordinated the dispatching and escalation of helpdesk requests to technical support personnel.
  • Provided training/mentoring and system enhancement recommendations for call center/helpdesk environment.
  • Reviewed and modified Helpdesk support documentation.
  • Use excellent communication skills to communicate relevant information to team members, the operational group and the helpdesk management.
  • Provided 5 members helpdesk team Level II/III technical support to resolve advanced, escalated issues for 200 end users.
  • Worked with Helpdesk staff to keep accurate logs of all software and hardware changes that affect users.
  • Researched and Implemented a Helpdesk Ticketing system that was used to identify major bugs with the application,
  • Prioritize and schedule or escalate to other groups if can't be solved at helpdesk level.
  • Maintained and contributed to helpdesk knowledge base through excellent communication of lessons learned with team members.
  • Served as Helpdesk support of the MMS purchasing system for all departments.
  • Developed a knowledge base and helpdesk database for the customer service department.
  • Assisted in the coordination of the day-to-day operations of the helpdesk.
  • Received Tier II and III tickets from Helpdesk Tier1 to troubleshoot.
  • Answer helpdesk main phone lines and send Technicians as needed.
  • Trained follow technicians on the helpdesk database and products.
  • Direct Helpdesk for end user clients.
  • Handled helpdesk calls with team.
  • Supported hotline helpdesk and provided application troubleshooting for internal Digital customers 7x24.
  • Work in Help Desk Environment of 1000+ users * Assist with maintenance, support and reporting functions within SalesForce Helpdesk Software.

Show More

1 Helpdesk Jobs

No jobs at selected location

25. ERP

demand arrow
average Demand
Here's how ERP is used in Application Support Specialist jobs:
  • Assisted on several projects related to Blackberry application testing and Blackberry Enterprise Server upgrades.
  • Coordinate project plans for enterprise application upgrades as well as new enterprise application installations.
  • Support ERP modules/applications for business units ensuring system reliability on a day-to-day basis.
  • Interpreted business needs from customer service center teams to Application Developers.
  • Manage client accounts within Enterprise Manager utilizing Query Analyzer/Active Directory.
  • Supported a Red Prairie ERP system by performing routine maintenance and monitoring system performance, escalated issues as needed.
  • Support the Tidal Enterprise Scheduler from administering the application across multiple servers/agents to development and creation of job processes.
  • Provided Tier 1 and Tier 2 Support for enterprise applications, provided after-hours on call support for emergency situations.
  • Design, code, test and install complex computer programs based on technical specifications using Enterprise standard development tools.
  • Supported and answered any questions on Microsoft Office 2003 Including Word, Excel, Outlook, and PowerPoint.
  • Supported Microsoft Office products including, but not limited to Word, Excel, PowerPoint, and Outlook.
  • Perform upgrades and troubleshooting of enterprise content management software and mobile field software for time management.
  • Integrated with Strategic planning HASTUS Vehicle and Crew Scheduling package into LIRR enterprise from business/IT perspectives.
  • Trained clients and consultants on company's ERP software applications - AS/400 and PC based.
  • Interpreted and applied laws, rules, regulations and policy to ensure I.T.
  • Tasked with solving the most difficult and perplexing problems with user applications.
  • Review, analyze, and modify systems including coding, testing, de-bugging, installing to support enterprise software applications.
  • G&G Applications Support Supplemented interpretation efforts on various subsurface projects as needed.
  • Installed, Configured and Administrate Enterprise LINUX (Red Hat, Centos).
  • Recruited to join Libbey's IT team supporting JD Edward's ERP and other systems running on AS/400.

Show More

9 ERP Jobs

No jobs at selected location

26. QA

demand arrow
average Demand
Here's how QA is used in Application Support Specialist jobs:
  • Developed QA checklists, modified ID templates, updated data layouts, researched issues and created reports for management.
  • Engaged in QA to comprehensively test, debug, and verify that solution implementation was seamless and effective.
  • Supported the hardware configuration and OS installation for lottery and voting systems, with assistance through QA.
  • Coordinate QA, development, sales, management and implementation teams for support issues and bugs.
  • Provide client support for leading provider of Statistical Process Control and QA real-time quality monitoring software.
  • Perform QA testing and for new and existing software to ensure application specifications and functionality.
  • Document program errors for QA department and common issues and solutions for clients.
  • Coordinate with the QA and Database team to resolve database related issues.
  • Chaired weekly Critical Defect Meetings with Development, Support and QA teams.
  • Perform QA and closure of open tickets on incidents reported.
  • Supported deployment / QA testing of application updates / releases.
  • Provided QA function for Data Center electronic file transfers.
  • Supported QA for the environment related issues.
  • Assisted and developed a process flow for automating content deployments across various environments viz; QA, Staging and Production.
  • Perform QA testing on database software, print jobs, print scanlines and the latest database system.
  • Assisted in analysis and QA testing of new versions of the Coeus software.
  • Uniform Data System, Pharmacy e-Rx , HEDIS & Quality Measurement - NCQA
  • Participated in software rollouts and QA testing for the software.
  • Preform QA to insure accurate and timely creation of new claims and generic invoices .
  • Project planning and testing QA testing for integration Software change request management Application Security Scripting for uploads

Show More

27. CRM

demand arrow
average Demand
Here's how CRM is used in Application Support Specialist jobs:
  • Project lead on national CRM/Sales Automation software development and implementation project.
  • Created CRM cases, took measures to resolve, and worked with supervisors, co-workers, and programmers to reach resolutions.
  • Utilized SAP and CRM ERP system for client database queries, call ticket processing and Service Level Agreement contracts.
  • Input cases into PeopleSoft CRM that are hardware and software related issues to be resolved by desktop field technicians.
  • Developed Access databases and reporting structure to maintain customer history extract from an end of life CRM system.
  • Provided external client support for all issues relating to Microsoft Dynamics GP and CRM.
  • Used customized CRM application to record, track, and note issues that arose.
  • Supported web based CRM applications in a Client/Server environment used by 1000+ users.
  • Integrated website with company's CRM software, using CRM's API.
  • Create trouble tickets in Oracle CRM system for every incoming call.
  • Utilize Microsoft CRM to track customer issues and create service/problem tickets.
  • Develop enhancement of LeaseTeam software and integration with CRM system.
  • Led technical implementation efforts including requirements gathering, vendor management, release management, and end-user training for iStar CRM project.
  • Monitorted, tracked, and documented customer support calls and related activities in CRM system.
  • Created customer details and profiles in .NET CRM software using API's.
  • Grant rights to users in PeopleSoft (Financials and CRM).
  • Logged tickets with Siebel CRM system, accurately tracking department metrics.
  • Saved PayPal HTTP response data to .NET CRM system.
  • Use Siebel to research issues in CRM.
  • Configured and Installed Nagios to monitor Vodafone s Online Store and CRM application servers.

Show More

3 CRM Jobs

No jobs at selected location

28. Internet

demand arrow
average Demand
Here's how Internet is used in Application Support Specialist jobs:
  • Assist clients configure their back-end Internet Information Server for application functionality.
  • Support users in company Internet connected databases.
  • Provided first level technical support and incident management for clientele's desktop technologies and internet presence.
  • Supported a third party internet/intranet software tool used for all data warehouse reporting within the company.
  • Provided second-level web and Java application support for BP Retail Dealer Jobber Portal Internet website.
  • Provided Tier II tech support for multiple top real estate company's Intranet/Internet websites.
  • Provided application support, including maintenance, Internet software downloads and upgrades.
  • Assisted clients with tape backups, anti-virus software and Internet connectivity issues.
  • Performed basic troubleshooting procedures for students unable to access courses via Internet.
  • Company supplies internet usage, equipment and service to outlining areas.
  • Staged and installed software Client layers and internet browser plug-ins.
  • Handled technical support for all Internet and Intranet issues.
  • Assist with GPO / Lawson integration via internet.
  • Hand-picked to join Internet Explorer upgrade project.
  • Developed and maintained software trouble-shooting content guidelines for Internet web site.
  • Pull and organize all EOB batches from daily deposit, from Zermed and Internet web pages.
  • Provide internet access, when possible, to systems and integrate with telephone systems.
  • Performed multi browser support testing in Chrome, Internet Explorer, Safari and Firefox.
  • Directed Intranet, Extranet and Internet development for Nebraska's largest law firm.
  • Performed Novell Internetware administration functions such as maintaining/editing login-scripts, user account restrictions and new user setups.

Show More

29. VPN

demand arrow
average Demand
Here's how VPN is used in Application Support Specialist jobs:
  • Support Top Level Executives VPN Client and Connections, resolving all connection or networking issues affecting the LAN and WAN.
  • Troubleshooted PC (Windows 7/8/10) with software related issues, VPN/internet connectivity and some minor MS Office related issues.
  • Supported VPN software, Microsoft Outlook, budgeting tools, client/server sales tool and web-based sales contract software.
  • Worked with various vendors for securing data transmission including using WS_FTP Pro, HTTPS, VPN.
  • Create and update users VPN accounts using Active Directory and PowerShell scripting.
  • Provided user support and training via VPN remote access.
  • Support remote connectivity via VPN and dial up networking.
  • Planned and executed VPN 3000 and 3002 with VoIP.
  • Supported external small networks via VPN and VNC.
  • Configured and Implemented Remote Access Solution VPN.
  • Support for Checkpoint VPN client.
  • Installed and configured secure environments, VPN connectivity of virtualized server environment and client access.
  • Trained users on how to connect remotely to the system using ATT Global Dialer, RAS and VPN.
  • Connect to remote computers using various vpn and remote desktop access connections.
  • Resolved public hotspot issue prohibiting wireless access to the company VPN.
  • Configured Watchguard Firewalls and SSL VPN.
  • Provided technical support and assistance via Internet, email, VPN, or phone to users of GCom applications.

Show More

30. Level Support

demand arrow
low Demand
Here's how Level Support is used in Application Support Specialist jobs:
  • Provided internal and external communication of incident status, engaging next level support.
  • Provided second level support on Firm approved applications and operating systems.
  • Second Level Support for database administration and application support.
  • Provide 2nd Level support for the operations staff to help identify and resolve system related problems.
  • Logged applications issues into Windshield that could not be resolved by first or second level support.
  • Provided 2nd level support to clearing houses and stock exchanges by providing written technical reports.
  • Handled complex security access issues that were escalated from the first level support team.
  • Support Specialist: Provided first level support for a number of office productivity solutions.
  • Acknowledge and resolve tickets promptly and escalate requests to second-level support as necessary.
  • Provide second level support and training to customers and other support staff.
  • Install, configure and maintain corporate licensing plus provide first level support.
  • Analyze, resolve and escalate problems received from first level support.
  • Provided 1st level support to the organization customer support group.
  • Provide 2nd level support for application problems.
  • Provided high-level support of network system and application to clients, ensuring 100% business continuity and operability in all departments.
  • Provide first level support for LMS, ResNet, ShowGate, ShowNet, ARTS, and related interfaces.
  • Key responsibilities: Provided first level support for agency business applications to users via phone.
  • Provide 1st level support and serve as primary liaison with the IT department.

Show More

12 Level Support Jobs

No jobs at selected location

31. Application Issues

demand arrow
low Demand
Here's how Application Issues is used in Application Support Specialist jobs:
  • Documented and resolved application issues by engaging directly with Go-Live Support Center specialists.
  • Provide assistance with application issues to determine resolutions.
  • Investigated application issues and customer-driven production problems.
  • Troubleshooted and debugged RoamEx and FraudTec application issues and provided the necessary testing and data for our programming department.
  • Executed vital software transactions for top executives, Legal department, trading floor, resolved many various application issues.
  • Work closely with Tier III support (application development team) and 3rd party vendors to resolve application issues.
  • Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues.
  • Tested and replicated application issues for manager/director that were given to them by clients and the development team.
  • Interacted with vendors, middle and upper level management was required for certain types of application issues.
  • Assisted customers by phone, e-mail, online chat, and in-person to resolve application issues.
  • Assist back office customers with application issues such as end-user tips and training.
  • Modify XML scripts as needed to resolve interface and application issues.
  • Use SQL commands to update procedures and troubleshoot application issues.
  • Traveled to commands and resolved software application issues.
  • SUPPORT and responded to client needs with application issues within a 24 hour period on the Medisense (DOS) application.
  • Toubleshooted and resolved application issues escalated from customer support and other departments with a 100% success rate.
  • Perform investigations, research, and analysis of application issues and handoff to IT development teams as appropriate.
  • Analyze cases for any reoccurring problems; troubleshoot application issues utilizing MySql DB experience using Filemaker Pro.
  • Assisted other departments with application issues and development of the software.
  • Run weekly reports in Siemens Healthcare Query * Department Point of Contact to assist with computer application issues.

Show More

21 Application Issues Jobs

No jobs at selected location

32. Knowledge Base

demand arrow
low Demand
Here's how Knowledge Base is used in Application Support Specialist jobs:
  • Certified Support Center Professional - published 50 technical Knowledge Base articles reducing resolution times.
  • Organized and maintain Information Security knowledge base.
  • Developed client side knowledge based application.
  • Develop and maintained a company knowledge base to help technical support become more efficient in responding to clients.
  • Maintained logging and knowledge base entries on customer issues and resolution of problems with trouble ticketing system.
  • Write, review, and publish detailed technical and user documentation and knowledge base articles.
  • Developed knowledge base material to be used for customer and new hire training purposes.
  • Manage Knowledge Base of common software issues for staff and client use.
  • Created, verified and modified knowledge base entries for various applications.
  • Create knowledge base articles and documents for future troubleshooting reference.
  • Created technical documentation on issue resolutions for IT knowledge base.
  • Provide Knowledge Base feedback and editing for quality control purposes.
  • Identified the need for a centralized knowledge base application.
  • Create documentation for knowledge base.
  • Installed applications for upcoming Knowledge Based Management web site.
  • Developed Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
  • Write technical documentation to fill knowledge gaps in Request IT's knowledge base.
  • Assisted with projects to improve Application Support efficiency Contributed to the Application Support knowledge base articles in Zendesk.

Show More

7 Knowledge Base Jobs

No jobs at selected location

33. SLA

demand arrow
low Demand
Here's how SLA is used in Application Support Specialist jobs:
  • Focus on demonstrating high levels of customer satisfaction with rapid resolution of end user break-fix issues; exceeding support SLA expectations.
  • Provided application level phone/email support to customer s issues in accordance with established Service Level Agreements (SLA).
  • Executed help desk ticket completion above SLA standards, with escalation on tickets when needed.
  • Ensured that all pricing and confirm files were received and that trades met SLA deadlines.
  • Increased support SLA adherence from 70% to 95% over a 12 month period
  • Perform required troubleshooting steps and implement solutions for those issues to meet contractual SLA.
  • Maintain all reports and records of previous problems per SLA and responded to emails.
  • Research technical data and translating the findings into easily understood emails and training companions.
  • Negotiated SLA s, policies, procedures with customers and business partners.
  • Presented monthly Defect Trend Analysis and SLA Adherence reports to senior managers.
  • Maintained close collaboration with vendors to ensure timely SLA support.
  • Investigated and solved EDI communication and translation issues.
  • Ensured Service Line Agreements (SLA) were met and resolved up to 93% of issues within the allotted timeframe.
  • Maintained incident management queue for reported issues, triaged applications, systems and environmental issues within SLA requirements.
  • Monitored voicemail and email to ensure that all customers are responded to within the required SLA.
  • Ensured all SLA's was met in a timely manner while supporting 25,000 plus users.
  • Maintain work-plans and project statuses to meet quality standards and SLAs.
  • Assist other departments and provide support for achieving all processing SLAs.
  • Worked under pressure with frequent interruptions and meet SLAs
  • Developed manuals and SLAs; weekly team meetings.

Show More

34. User Training

demand arrow
low Demand
Here's how User Training is used in Application Support Specialist jobs:
  • Write user training documentation for understanding and advancement of product use.
  • Provided end user training for any application enhancements.
  • Train 3 and support 9 hospitals during conversion to Lawson Accounts Payable including end-user training and GO-LIVE support.
  • Open call tickets to investigate issues and determine if problem is hardware, software or user training.
  • Initiated end user training program and develop training materials for Microsoft Office and Windows 95 applications.
  • Coordinated and developed User training materials, including Installation Guides, User Guides and Technical Documents.
  • Provided user training on applications, and day-to-day support of clients across the country.
  • Provide internal user and end user training, application support and account creation.
  • Interfaced with users to provide technical assistance and user training.
  • Supervised installation of product at client sites and user training.
  • Provide train-the-trainer workshops and conduct user training on new software.
  • Provide user training as needed for software and network applications.
  • Provide on-call phone support and user training as needed.
  • Provide user training for software tools and applications.
  • Provide Client User Training for the Software Applications
  • Provide end user training on RIS application.
  • Provide end-user training on computer software.
  • Provided End-user training when needed.
  • Identified end user training requirements and education needs for the purpose of reducing call volume into the IT Service Desk.

Show More

10 User Training Jobs

No jobs at selected location

35. Linux

demand arrow
low Demand
Here's how Linux is used in Application Support Specialist jobs:
  • Created Control-M embedded, Linux, Windows, and PowerShell command scripts used to automate the tasks for Rockwell application groups.
  • Applied Linux CLI knowledge to monitor servers, scour Apache logs, run low-level PHP code, and kill runaway queries.
  • Provide Unix (Linux) Geological and Geophysical applications and hardware (including high performance Linux and Windows server clusters).
  • Assisted with planning and implementation of software upgrades, Red Hat LINUX patches and hardware replacement.
  • Restart the data center service application on Linux if any applications goes down or stopped running.
  • Perform system maintenance and (root level access) administration tasks on SUSE Linux servers.
  • Administer and troubleshoot PAML s FTP server, a Linux (Debian) machine.
  • Installed, configured and Administered WebSphere Commerce Server 6.0 on Windows and Linux platform.
  • Support of Windows NT through 98 and Caldera Linux OS plus related PC hardware.
  • Support clinical staff for patient treatment planning systems including LINUX, MOSAIQ, Siemens/IMPAC.
  • Installed, configured and maintained GnuPG software on Windows and Linux systems.
  • Managed supplier data integration appliance at user sites (Linux).
  • Use Linux platform to view customer phone activities and fix the problems occur in customer account by running the scripts.
  • Performed other basics system administration tasks already outline above for Solaris, Linux and Windows.
  • Support the application running on Windows, AIX, Solaris, and Linux servers.

Show More

3 Linux Jobs

No jobs at selected location

36. Business Requirements

demand arrow
low Demand
Here's how Business Requirements is used in Application Support Specialist jobs:
  • Participated in delivery and integrity of the well-tested system enhancements, and further ensured systems met business requirements.
  • Trained users on basics of application including customization of reports based on business requirements.
  • Analyzed the Business Requirements, Functional Specification Documents to prepare Test Plans.
  • Create technical specifications and detailed software design documentation based on business requirements.
  • Create business requirements diagrams, requirements and user test cases documentation.
  • Evaluate new technology and make recommendations based on business requirements.
  • Defined business requirements to support application identification and development.
  • Identify and validate key business requirements.
  • Document the business requirements interacting with various business teams from each vendor.
  • Develop test specifications and SQL test scripts to validate business requirements.
  • Prepared Test Plan and Test Cases according the business requirements.
  • Analyze and translate business needs to create business requirements.
  • Documented new business requirements and worked with programmers on technical details and customizations.

Show More

2 Business Requirements Jobs

No jobs at selected location

37. Ad-Hoc

demand arrow
low Demand
Here's how Ad-Hoc is used in Application Support Specialist jobs:
  • Developed and monitored production batch and ad-hoc jobs as required, ensuring proper functioning and completion of critical business operations.
  • Performed Intranet site maintenance, business/software analysis, configuration, software testing, defect management and ad-hoc reporting.
  • Provide solutions for ad-hoc/on demand problems involving production and non-production issues with automation and infrastructure changes.
  • Performed AD-Hoc Data Analyst with the use of SQL code to produce reports for management.
  • Assisted with ad-hoc tasks and projects to improve overall performance of the application environment.
  • Develop ad-hoc SQL script to retrieve client and Sales Agents information.
  • Develop standing and ad-hoc reports based on business unit criteria.
  • Report writing using Crystal reports ad-hoc for Business making decisions.
  • Analyze and prepare ad-hoc data extracts.
  • Provide ad-hoc reports as needed.
  • Interfaced daily with the customer by providing timely and special ad-hoc reports using different reporting packages including Cognos and Crystal Reports.
  • Run ad-hoc data extraction queries via Brio as requested by team.

Show More

38. Html

demand arrow
low Demand
Here's how Html is used in Application Support Specialist jobs:
  • Construct new application formats utilizing HTML, based on the requests of institutions all over the world.
  • Designed and implemented Web applications using SQL, ColdFusion, ASP, JSP, HTML and XHTML.
  • Created departmental Intranet website using HTML, JavaScript, Fireworks and Cold Fusion.
  • Provided support to clients for posting and updating web HTML site listings.
  • Developed Web based applications ASP.net (C#) and HTML5.
  • Managed the company website and made HTML updates.
  • Converted HTML controls to ASP.NET server controls.
  • Run HTML scripts for investigative purposes.
  • Published department website using HTML.
  • Trained programming staff in ASP.NET, C#, HTML, CSS.
  • Create, Update Email Templates in XML, XSL and HTML.
  • Worked with HTML, CSS, JavaScript, and C#.
  • Enhanced and replaced web tools and web pages with new functionalities using PHP, CSS, JavaScript and HTML.
  • Used Dreamweaver to edit HTML and CSS.
  • Designed internal web portal in HTML and AJAX using JQuery and a Java backend via JSP.
  • Created and maintained a searchable HTML knowledgebase tool used company-wide by all support specialists.

Show More

39. Trouble Tickets

demand arrow
low Demand
Here's how Trouble Tickets is used in Application Support Specialist jobs:
  • Tracked status of Remedy Trouble tickets and compiled weekly reports tracking customer access requests for various e.spire fiber locations.
  • Handle distribution and delegation of trouble tickets on an inbound system.
  • Handled and resolved trouble tickets within specific service level agreement.
  • Completed trouble tickets using Track-It involving user input as necessary.
  • Provide expertise in diagnosing complex trouble tickets.
  • Monitored Help Desk trouble tickets.
  • Use of Salesforce to both manage user account access and create/remedy trouble tickets generated from both customer and internal inquiries.
  • Respond to online trouble tickets, field member calls and inquiries, and troubleshoot OPTN members issues.
  • Analyzed daily, bi-weekly and monthly trouble tickets reports to identify chronic issues.

Show More

40. Problem Resolution

demand arrow
low Demand
Here's how Problem Resolution is used in Application Support Specialist jobs:
  • Authored and implemented Problem Resolution Documents for use within Manufacturing Computing and also performed crisis management and managed down time Coordination.
  • Support PC and peripheral installation and troubleshooting on Macs, Linux and Windows machines; problem/incident recording, and problem resolution/escalation.
  • Researched user requests and documented problem resolution in internal database.
  • Documented technical issues and gathered information necessary for problem resolution.
  • Provide problem resolution and support for desktop environment remotely.
  • Documented troubleshooting and problem resolutions steps where necessary.
  • Oversee day-to-day computer software problem resolution and tracking.
  • Team-oriented approach to problem resolution.
  • Performed problem resolution, tracking, reporting and escalation to second level staff as required by Service Level Agreement's.
  • Provided first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Document troubleshooting and problem resolution steps, and provide training to Tier1 resources as required.
  • Utilize business and application expertise to assist user base with problem resolution and training.
  • Coordinated group efforts in problem resolution with team members around the world.
  • Perform Help Desk functions, assisting associates with issues and problem resolution.
  • Assist Call Center with problem resolution beyond their scope of work.
  • Involved in problem resolution follow-up, testing.

Show More

41. IIS

demand arrow
low Demand
Here's how IIS is used in Application Support Specialist jobs:
  • Collaborated with Product Management and Development teams to deliver IIS application pool updates and patches recorded by strict change controls.
  • Maintain and develop content for three Intranet web-servers (IIS and Apache) devoted to Pro Engineer training and issues.
  • Monitor IIS connectivity to ensure web facing app is available to web users.
  • Deployed the web form to website in IIS to test and production servers.
  • Configure IIS as needed to allow application features to function properly.
  • Deployed web forms to IIS in staging and Production.
  • Configured the website in IIS.
  • Deployed web forms to IIS.
  • Consumed the WCF service in multiple website * Deployed the service to IIS.
  • Configure web services using IIS, Websphere, Weblogic and JBOSS in Windows and UNIX servers.
  • Developed and configured IIS, Sunone web server to communicate with Weblogic.
  • Provide Tier 3 Helpdesk support for SQL, IIS, Silverlight, and .NET issues relating to application.
  • Performed content deployments, both IIS Metabase and .NET assemblies using Repliweb 4.1.1.

Show More

42. Proprietary Software

demand arrow
low Demand
Here's how Proprietary Software is used in Application Support Specialist jobs:
  • Supported internal and external callers by providing application support for Eaton proprietary software.
  • Provided technical support for proprietary software to external customers and internal users.
  • Provide technical assistance to internal and external users of proprietary software.
  • Support over 30 software solutions including SharePoint and proprietary software.
  • Resolved calls spanning 42 proprietary software applications.
  • Review functionality of how our proprietary software works when issues are received, reviewing XML documents to review/resolve integrated vendor issues.
  • Support proprietary software in a Windows environment, ranging from printer installs to writing simple SQL queries and select statements.
  • Assisted with the troubleshooting of proprietary software and mobile applications so that end users can accomplish organizational tasks.
  • Assisted in the analysis, planning, implementation, and testing of proprietary software applications.
  • Provide level 2 Application Support for the company's proprietary software (NetOxygen).
  • Analyze unique problems in order to troubleshoot and educate end user on proprietary software.
  • Travel to locations in the U.S. and train users on proprietary software.
  • Specialized in internal proprietary software issues, daily data entry.
  • Trained employees on 3rd party proprietary software.

Show More

1 Proprietary Software Jobs

No jobs at selected location

43. OS

demand arrow
low Demand
Here's how OS is used in Application Support Specialist jobs:
  • Identified and proposed product enhancements based on client engagements, while providing high visibility within the organization.
  • Provided leadership by projecting a positive attitude.
  • Assisted users of varying PC and application skills levels and manage through a wide variety of customer scenarios.
  • Designed reporting system integrating Oracle data with Access, Excel, and Microsoft Word via Visual Basic scripts.
  • Foster strong quality assurance by logging and reviewing defects and enhancement requests with business and development teams.
  • Supported post and traveling diplomats and staff using logistics programs related to transportation and shipping.
  • Resolved, closed out and documented any ticket assigned in the queue as necessary.
  • Facilitate the Transition to Support meeting to discuss post Go-Live questions with site leadership.
  • Worked closely with all members of Sales team to ensure complete customer satisfaction.
  • Copy and organize physical check batches scanned into bank deposit account.
  • Received ongoing positive feedback for level of support and expertise.
  • Provide L1/L2 support to users for inventory and diagnostics application.
  • Answer questions about the system for prospective clients.
  • Host online and face to face software training.
  • Provide second level diagnostic and resolution skills.
  • Configure Ghost servers, Ghost clients, remotely configure clients via Ghost Multicasting and Microsoft Windows AIK.
  • Delivered trainings for internal staff on those applications.
  • Fostered relationships with suppliers to facilitate workability of catalog and non-catalog request to order to shipment to invo ice process.
  • Gather, organize and post batch information onto daily posting spread sheet .
  • Import and process ERN batched to ERN posting profile .

Show More

5 OS Jobs

No jobs at selected location

44. Lotus Notes

demand arrow
low Demand
Here's how Lotus Notes is used in Application Support Specialist jobs:
  • Performed initial problem determination for Lotus Notes Mail and database applications.
  • Utilize verbal, email, fax, and Lotus Notes Same time desktop sharing to fulfill the needs of the client.
  • Processed security access requests to Lotus Notes Databases, creation and access for group mailboxes, and distribution lists, etc.
  • Managed the training upgrade of Lotus Notes including design and development of materials and training of software.
  • Enabled accounts in Active Directory, changed passwords in Windows, AS400 and Lotus Notes systems.
  • Assisted regional office technicians and desktop users in the support of Lotus Notes.
  • Trained all software training classes for Microsoft Office and Lotus Notes.
  • Provided second level technical support for of Lotus Notes accounts.
  • Prepared reports in BOXI, WEBI and Lotus Notes.
  • Provide support for Lotus Notes/Microsoft Office and multiple desktop applications in a Citrix environment.
  • Designed and developed courseware and quick reference guides on MS Office and Lotus Notes.
  • Administer and manage the File Servers in Perth and Brisbane Offices Configuring and supporting Lotus Notes CCMail

Show More

45. Vmware

demand arrow
low Demand
Here's how Vmware is used in Application Support Specialist jobs:
  • Used Ghost Technology and VMWARE Workstation.
  • Engage Customers to deliver My VMware and Enterprise Purchasing Program (EPP and HPP/SPP) Training.
  • Provisioned virtual servers and zero client workstations using VMWare; managed virtual clusters and storage.
  • Manage VMware virtual testing environment (perform snapshots and restores).
  • Support and maintain the VMware ESX virtual server farm.
  • Managed VMware ESX servers with SAN attached storage hosting.
  • Perform multiple version regression testing before and after application code change rollouts using VMWare.
  • Support VMware management administrating servers through use of VMware ESX server and VMware Virtual Center.

Show More

46. Production Environment

demand arrow
low Demand
Here's how Production Environment is used in Application Support Specialist jobs:
  • Interacted daily with programming team, developing, testing, and implementing improvements in production environment and troubleshooting production problems.
  • Manage thoughtful implementation of fixes/patches/upgrades through evaluation, testing, and roll-out of updates into the production environment.
  • Monitor the performance of newly imported configurations in the production environment to confirm desired behavior.
  • Developed and managed schedules for production environment maintenance of hardware and software.
  • Managed changes and updated production environment to ensure safe installations.
  • Provided technical support to development environments and production environments.
  • Complete configuration changes in production environment.
  • Coordinated SIT and UAT deployment into QA test environment and validate code changes before migration into production environment.
  • Provide technical support for all company software products in both Help Desk environment and customer production environment.
  • Assisted in the testing of Labor Management and Food management programs in QAS and Production environment.
  • Work directly with development team to identify issues prior to being reported in production environment.
  • Performed error free software migrations to test and production environments solving customer problems.
  • Participated in projects related to the IBM production environment.
  • Followed by go- live in the production environment.
  • Involved in migration of Weblogic Server from 8.1 to 10.3 in development, test and production environments.
  • Lead the Decommission efforts of the no longer used Production Instances in the Pre-Production Environments.
  • Supplied training for effective use of the Creo products in customer specific production environments.
  • Worked with QA in the pre-production environment to ensure software updates and rollouts are successful.

Show More

1 Production Environment Jobs

No jobs at selected location

47. ETL

demand arrow
low Demand
Here's how ETL is used in Application Support Specialist jobs:
  • Used ETL to load data from different databases and flat files to Oracle.
  • Set up enterprise ETL and folder architecture to support group development, testing, and mi- gration processes across environments.

Show More

48. EMR

demand arrow
low Demand
Here's how EMR is used in Application Support Specialist jobs:
  • Created a custom Vaccine Inventory process to allow practices to use their EMR to also track their Vaccine Inventory.
  • Experience in medical records application support, hospital medical records practice and EMR and EHR applications.
  • Assisted in the clinical programming of the LSS EMR system for our ambulatory, out-patient offices.
  • Trained and supported front office and clinical staff on EMR converting charts to digital records.
  • Coordinate testing of application and interfaces with clients and EMR vendors as appropriate.
  • Design and implement an EMR super user program for the PNO.
  • Answer phone calls if anyone has questions relating to the EMR.
  • Performed the main phone support for the EMR software.
  • Trouble shooting issues with the EMR.
  • Collaborated with staff and physicians to develop solutions resulting in efficient and functional workflows for end users of the EMR software.
  • Work with vendors of EHR, EMR, and other healthcare related software to fix issues our mutual clients are having.
  • Support Electronic Heath Record (EHR - EMR) and Practice Management System (Intergy)
  • Project team leader for implementing first of it's kind, EMR for Veterinary Medicine.
  • Preloaded EMR with clinical data and create forms & templates reflecting current state processes.
  • Configured users with correct access within the EMR along with maintaining the various dictionaries in Meditech Magic and Meditech 6.07.
  • Facilitated EMR implementations at Sanford Health sites Built structural EMR records Collaborated with healthcare providers to ensure application efficiency

Show More

2 EMR Jobs

No jobs at selected location

49. SME

demand arrow
low Demand
Here's how SME is used in Application Support Specialist jobs:
  • Develop programmatic design plans including cost and benefit assessments and computer program specifications based on user needs.
  • Conducted an information technology assessment of a locally based law firm.
  • Serve as company's subject matter expert (SME) on Oracle Adverse Event Reporting System (AERS) safety database.
  • Evolved as a SME on the tool and process and assisted other technical groups in implementing centralized ETL environments.
  • Served as escalation point and SME for Development (2013-2015) and Reporting (2010-2015) relates cases.
  • Worked with outside Vendor in setting up MLTC Semi- Annual Assessment of Members as a contract.
  • Conducted inventory assessment of all hardware and software as part of PCI Security Compliance project.
  • Work closely with managers and SME's to scope out project needs and feasibility.
  • Provided week-long training sessions based on the assessment.
  • Worked as Onsite-Offshore coordinator & SME.
  • Performed application quality assurance before production rollout including test cases, usability assessment, and issue identification and tracking.
  • Identified key business requirements and performed gap assessments between business processes and software workflow.
  • Conducted needs assessments, curriculum development, and pre-and post-training evaluations.
  • Key Achievements: * Designated Lead / SME for Apigee, ProviderLink, and DirectMail.
  • Coordinate colleague assessments and implement the e-learning of those assessments with the use of Camtasia, Captivate, and Healthstream.

Show More

50. LAN

demand arrow
low Demand
Here's how LAN is used in Application Support Specialist jobs:
  • Designed, planned, integrated, and implemented information systems and networks through investigation and regular monitoring for optimal application performance.
  • Participated in information technology projects, strategic planning and goal setting.
  • Assist in the analysis of underlying issues arising from investigation into requirements of the completion of the patients Plan of Treatment.
  • Participated in researching, planning, design, development, and testing of new application deployments and enhancements to existing applications.
  • Assist in developing the test plan for the substantiation of new software release and new features in the applications.
  • Attended monthly review meetings to discuss upcoming release plans to ensure code plans were necessary and met customer requirements.
  • Worked on Full End to End Life Cycle for the reports in different Environments with in the Project plan.
  • Created QA process templates for QA plan, Test Plan, Testing Status Report and Root Cause analysis report.
  • Manage, develop and distribute support plan schedules for Transition team members prior to the site's Go-Live.
  • Develop and execute a continuous plan for training and implementation of Pro-Engineer as a design tool.
  • Created and maintained project schedules, enhancements, and managed the planning and requirements phase.
  • Order new cell phones, plan feature changes, and hardware break fix resolution.
  • Provided LAN/WAN network support to end-users, including maintenance of user and e-mail databases.
  • Created test plans for system integration testing for the various software change requests.
  • Plan work effort of one's self and possibly other project team members.
  • Conceive, plan, design, and deliver new application features.
  • Coordinated quality control through creating test plans and testing applications.
  • Developed and coordinated testing processes, scheduling integration testing plans, scenarios, parallel runs, workflow processes and downtime procedures.
  • Teamed with various application groups on planning and execution of scheduled downtimes to avoid negative fallout.
  • Developed and maintained IT project plans and executed projects throughout the entire project lifecycle using SDLC methodologies.

Show More

Application Support Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For An Application Support Specialist

Technical Support

11.6%

Pl/Sql

9.4%

Clinical Trials

8.9%

Customer Service

8.3%

Application Support

7.8%

Web Application

6.7%

Troubleshoot

6.3%

Remote Access

5.7%

PCS

3.9%

Windows XP

3.8%

Active Directory

3.5%

User Accounts

3.2%

Setup

2.9%

End User

2.8%

Hardware Issues

2.8%

Software Applications

2.6%

Unix

2.6%

SQL

2.6%

Training Programs

2.5%

Management System

2.2%
Show More

Typical Skill-Sets Required For An Application Support Specialist

Rank Skill
1 Technical Support 8.4%
2 Pl/Sql 6.8%
3 Clinical Trials 6.4%
4 Customer Service 6.0%
5 Application Support 5.6%
6 Web Application 4.8%
7 Troubleshoot 4.6%
8 Remote Access 4.1%
9 PCS 2.8%
10 Windows XP 2.8%
11 Active Directory 2.5%
12 User Accounts 2.3%
13 Setup 2.1%
14 End User 2.0%
15 Hardware Issues 2.0%
16 Software Applications 1.9%
17 Unix 1.9%
18 SQL 1.9%
19 Training Programs 1.8%
20 Management System 1.6%
21 Citrix 1.5%
22 Suite 1.4%
23 Sharepoint 1.4%
24 Helpdesk 1.3%
25 ERP 1.3%
26 QA 1.3%
27 CRM 1.2%
28 Internet 1.2%
29 VPN 1.1%
30 Level Support 1.1%
31 Application Issues 1.1%
32 Knowledge Base 1.0%
33 SLA 0.9%
34 User Training 0.9%
35 Linux 0.9%
36 Business Requirements 0.8%
37 Ad-Hoc 0.8%
38 Html 0.8%
39 Trouble Tickets 0.8%
40 Problem Resolution 0.7%
41 IIS 0.7%
42 Proprietary Software 0.7%
43 OS 0.7%
44 Lotus Notes 0.6%
45 Vmware 0.6%
46 Production Environment 0.6%
47 ETL 0.6%
48 EMR 0.6%
49 SME 0.6%
50 LAN 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

32,794 Application Support Specialist Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.