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Become An Application Technical Support

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Working As An Application Technical Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Application Technical Support Do At Highmark Health

* Responsible for analyzing, designing, coding, testing and implementing application enhancements, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects.
* Utilizes and participates in the full system development life cycle, per current Highmark SDLC standards.
* Collaborates with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions.
* Concentrates on providing innovative solutions to business needs.
* Provides required technical support, including release implementations, on-call and 24x7 supports when necessary.
* Performs work in compliance with all Highmark and Highmark IT standards, policies and procedures.
* Actively participates on project teams in various project roles, including, but not limited to, Developer, Technical Lead and Project Manager, based upon level of experience.
* Effectively communicates with team members, customers, partners and management, including assisting with or conducting technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
* Other duties as assigned or requested

What Does An Application Technical Support Do At Jpmorgan Chase

* Manage 2nd Level support for in-house applications.
* Provide leadership and Off
* Hours support, as needed, to resolve system problems during non-business hours or backlogs.
* Ensure the support team performs daily health checks of the applications, scripts, and infrastructure supporting these tools.
* Provide daily support in order to ensure customer satisfaction.
* Develop and maintain good relationships with lines of business.
* Ensure communication is customer focused and professional.
* Ensure timely Monitoring and Resolving of Peregrine tickets.
* Works with team to develop scripts to automate repeatable manual tasks.
* Troubleshoot and resolve application or infrastructure issues.
* This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems.
* Technical expertise on multiple platforms is required.
* Participate and Manage Disaster Recovery events and Major Event Changes.
* Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.
* Perform audit support tasks as assigned.
* Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
* Engage third party suppliers on applications support issues

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How To Become An Application Technical Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Application Technical Support jobs

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Application Technical Support Demographics

Gender

  • Male

    64.3%
  • Female

    32.6%
  • Unknown

    3.1%

Ethnicity

  • White

    72.7%
  • Asian

    12.2%
  • Hispanic or Latino

    11.6%
  • Unknown

    2.6%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    28.6%
  • Swedish

    14.3%
  • Portuguese

    14.3%
  • Carrier

    14.3%
  • Armenian

    14.3%
  • Arabic

    14.3%
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Application Technical Support

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Application Technical Support Education

Application Technical Support

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Real Application Technical Support Salaries

Job Title Company Location Start Date Salary
Alpha Frontier Technical Application Support Analy State Street Bank and Trust Company New York, NY Oct 01, 2011 $78,000 -
$98,000
Alpha Frontier Technical Application Support Analy State Street Bank and Trust Company New York, NY Apr 07, 2014 $75,000 -
$95,000
Application Developer, IT Application Support & de Antra Inc. Fort Lauderdale, FL Jul 08, 2016 $70,000
Application Developer, IT Application Support & de I Vision Solutions, Inc. Fort Lauderdale, FL Jan 31, 2014 $70,000
Application Developer, IT Application Support & de I Vision Solutions, Inc. Fort Lauderdale, FL Feb 27, 2014 $70,000
Application Developer, IT Application Support & de I Vision Solutions, Inc. Coral Gables, FL Aug 08, 2013 $70,000
Technical Application Support IBS Retail, Inc. Woonsocket, RI Sep 06, 2013 $58,573

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Top Skills for An Application Technical Support

ProductsDataBasesHardwareWindowsXPDepartmentProceduresSQLServerUnixTroubleshootWebRemoteAssistanceCustomerServiceTechnicalIssuesActiveDirectoryComplianceEndUserInfrastructureEnsureCustomerSatisfactionFinancialERPCustomerSupport

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Top Application Technical Support Skills

  1. Products
  2. Data Bases
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Create market collateral for sales team - technical content and presentations for stem cell campaign products.
  • Configure computer hardware and software Enhance business projects Implement system integration for hardware and software.
  • Configured backup and recovery of SQL Server database across production, internal, and development servers.
  • Install and configure all Unix/Red Hat Enterprise Linux OS related patches and system upgrades as prescribed standards.
  • Provided business users with expert product assistance and troubleshooting of products and services via telephone or in person.

Top Application Technical Support Employers

Application Technical Support Videos

Job Roles For BPO Executive – Business Process Outsourcing, MNC,Technical Support Jobs,Call Centre

Contacting the IBM WebSphere Application Server Support team with Technical Support Chat

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